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Reservations agents work in the airline industry but instead of working at the airport itself, they work in the airline's head office or in one of the branch offices located in various parts of a city. Reservation agents help prospective travelers with their travel plans. They help them make travel plans, confirm their travel dates and book flights. Reservation agents spend a major part of the day in front of a computer as most flight reservations are computerized today.
While a high school diploma is the minimum qualification required to become a reservation agent, most airlines prefer to hire candidates who have a 2-year degree and a background in a customer service industry. Proficiency working with computers is a must. Most airlines will require newly hired reservation agents to undergo a period of on the job training in order to learn their specific reservations process. Outstanding customer service, communication, and interpersonal skills are absolutely essential for anyone wishing to pursue a career as a reservations agent.
At your interview for a reservations agent role, the interviewing panel will want to know if you have had any experience in reservations and what were your exact responsibilities during that time. Keep in mind that they will be observing you at all times to assess your communication skills and your interpersonal interactions. The key to a successful reservations agent interview is to be confident while answering all questions. Take some time to check out mock interview questions and rehearse your answers to those questions listed there. This will help you to be more confident when replying to any questions that the interviewer asks you.