Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
Description Source: bls.gov/ooh/sales/travel-ag...
1. Where do you see yourself in 5 years?
Traveling and making friends in different countries.
Looking to progress up the internal ladder and getting more involved in team relationships and staff management.
I see myself as a successful Travel Agent and be promoted to the higher level position either in hotels, airlines, or Travel Agent company.
Working from my home in Apollo and training new agents.
In the next 5 years I want to see myself in a good position, where people can recognize me as a good employee and the best asset of their organization. I also hope to be involved some charitable or voluntary work in my spare time.
2. What are your career goals as a Travel Agent?
My career goal is to supervise new travel agents to be the best agent and be responsible in the planning to increase company income revenue.
Become a top sales consultant with a good network of loyal clients.
First, I want to be productive in terms of handling calls with necessary action, I want to be competent at all time, follow all instructions even if it's difficult.
To help others create their dream holidays and make it happen.
Run my own travel department.
3. Give me your top 5 favorite island destinations for a newly married couple.
Phi Phi Island Bora Bora Macau Cook Islands Fiji.
Kerala islands, mangalore resorts, bidar r v resort, shimla ,
Hawaii, bora bora, new Caledonia, Fiji, French Polynesia.
Hawaii, Bora Bora, Bahamas, New Zealand, Fiji.
Bora Bora, Hawaii, Turks and Caicos, Bahamas, Bermuda.
4. Why did you choose to pursue a career as a Travel Agent?
I love to travel the world and food and learning different cultures.
I want to explore the world and I think this is a way to good future.
Out of my own personal travel interests and love of geography.
Travel Agent has a broad knowledge in travel including Hotels, Airline, Cruise, and Car rental. Its the great place to learn how to make many type of reservation.
Yes, all my career I have worked with people. I enjoy helping and meeting new people.
5. What is the most difficult part of being a Travel Agent?
Its how to make a sale if the specific options given by customer are not available. How to convince them to accept the others option which is very challenging.
Realizing that I can not travel with my clients on their fabulous vacations.
When clients flights got cancelled due weather conditions.
Not being able to go were I send people.
Trying to please everyone as to their holiday requirements. Some people just give limited information, and its trying to read into what they are looking for. You want to get as much information as you can to find them their perfect holiday.
6. What is the most rewarding part of being a Travel Agent?
I think the most rewarding part of being a travel agent will be when I help couples, families and friends plan their dream vacations. It will be a great feeling when I build relationships and my customers come back to plan future vacations.
Helping people - Learning everyday.
The benefits of leisure from my workplace.
The most rewarding art of being a Travel Agent is seeing the excitement and joy while you are booking a trip for people that they have been saving for or wanting to travel to for a long time.
Knowing that you client is fully satisfied.
7. How do you handle difficult customers?
Be patient with them and listen to what they have to say. Deal with their issue in a calm and professional manner and aim to solve it in the best possible way I can.
Empathise with customers problem. Assure them you will do the best you can for them.
I will give the most options that I can to them. Give as much information as I can and let them decide. Explain them what is the most fit for them and let them make the decision.
I calmly listen to them first. Then try to assess what they want and what they need and then suggest best course of action to them.
By listening to the customers complain, Apologizing for the inconvenience, staying calm while looking for a solution, and do an action or solve the complain politely.
8. Why should we consider you for this position?
I can work under pressure, work within deadlines, sell holidays to increase the turnover and compute with others.
I am passionate about travel, I love helping people with their travel plans and presenting options that that may not have thought of.
I love working in a customer service job and have previous experience working aboard one of the worlds most prestigeous cruise liner company, I enjoy pleasing people and I am enthusiastic about travelling.
If you consider me as a travel consultant or a Reservation staff in your company, I will provide my level of best service to our customers and I will try to make maximum business with affordable profit to my company thorough Airline reservation and ticketing. I able to work under pressuere, and I would like to make difficult travel itineraries for our corporate clients also.
Because I am hardworking, dedicated, have can do attitude.
9. How important is it for you to build a relationship with your customers?
Incredibly, it's what makes great customer service and keeps people coming back.
Well it is very important for me because customers are our friends and at the same time is the source of our revenue so if we builed a good relationship to them and provide good to excellent services they will always comeback for more.
Building a good relationship with customers is very important as it shows you are interested in what they are looking for, and being polite and helpful ensures the customers are comfortable speaking to you and they will purchase products you offer compared to if you was rude and not polite they would not want to purchase from the company. Also it is a nice feeling when customers leave happy with the products and services they receive.
Its very imprtant for me and my company to make contacts with customers if we dont do this then we cant run our company for long time.
For me to get more business from my customers.
10. What are your personal top three travel destinations?
Dubai for the perfect couples getaway Disney Orlando for the greatest family holiday of all time Thailand a place for explorers.
Agra(tajmahal) washington dc, and shimla.
Mauritius malaysia and India.
Marrakesh Morocco, Siem Riep Cambodia, Istanbul Turkey.
Mexico mainland Spain and canaries.
11. Do you consider yourself a people person?
Yes, I work with people for all of my working experiences. I enjoy helping others and happy to meet new people.
Yes, I feel like I can consider myself as a people person as I find it very easy to get to know new people and I enjoy socialising with people whether I already know them or if they are new.
Yes I m .I like to help people in any situation. I m very easy going person and friendly.
Yes. I love being around all different types of people you learn so much from other people.
Ofcoarse. I am known as the funny person of the group but also very mature.
12. How do you make a sale? Describe your sales techniques.
I listen to their needs and interests and try and cater to what it is they are after. Once I have a general idea I am then able to suggest further options they may not have thought of, as well as giving them all the information on what they have. I personally dislike being pushy, and instead focus on making them feel connected and interested.
Talk with enthusiasm and describe all the positives about the hotel, country currently have to offer.
I think it's important to ensure the customer has all the details of the product. Then it is simply explaining the benefit of the product to the customer to ensure they have all the available information.
First of all I would like to greet them with a sweet sound and asking them foe their precious 2 minutes and if I get the permission than I will start introducing about the thing for what we have called them and telling them the benefits of the package as well as the places they going to visit and the creativity of the places and many more it depends on the products what we are selling.
Find out exactly what the customer is looking for, get them excited about it by seeing my enthusiasm! I don't want to be pushy and I feel that by being enthusiastic, honest and paying attention to their wants and needs will make the sale.
13. What do you like least about being a Travel Agent?
Trying my absolute best and not being able to satisfy the people who came to me.
Book the best holiday destination for my client and when they come back I would like to hear from them they really enjoyed it and would like to book their next holiday with me again.
When flights cancelled and my clients stuck at the airport.
I like flying and enjoying my freedom so do with others.
Everything is always urgent.
14. Tell me how you organize, plan, and prioritize your work.
I always have my notebook for to-do-list and mark the date and how important of the task to be completed.
I make daily plans for the weekends, trips, putting first the most difficult and time consuming things.
I go off of deadlines. I currently work for an auto auction company and have a sale every day but monday. I have to make sure everything gets done on time or my mistakes can cost the company a lot of money.
I create a list of tasks, check the timeframes for each task and methodically work through the list.
According to clients departure dated and immediate needs.
15. What do you like most about being a Travel Agent?
I am extremely passionate about traveling and seeing the world. The idea of being involved in getting other people to travel and creating a trip tailored to their tastes and passions is very appealing to me. I also think I would get the most out of working with coworkers who are so well travelled and have so many experiences to share.
I am a very international person. I love to learn and experience all region of the world, And introduce to people.
Working with different kinds of people and be a big help for them.
The ability to help people with their travel plans in the most efficient and inexpensive way to make their trip pleasant.
Being able to meet lots of new people and I love traveling all over the world ive always wanted to be a travel agent its everything I enjoy and is passionate about in one job.
16. Provide an example when your ethics were tested.
I do not use Facebook and the Internet for personal use in the work environment. I do not take office stationery home for personal use.
My ethics can be seen from any aspect from my attitude while I am working.
When a client wants me to waive penalty fees.
Yes but m always be honest.
In pervious jobs I would have abuse shouted at me and I just had to ignore it be professional and keep working.
17. What are your 3 greatest weaknesses?
Struggle to give up smoking,
Wanting to please everybody. workaholic wanting to be perfect all the time.
One of my greatest weaknesses is being stubborn my second is that children and families in poverty my passion for shopping I spend alot of money.
Communication skills hesitation while talking with new people ego problem.
Get hyper and hungry early.
18. Share an experience you had in dealing with a difficult person and how you handled the situation.
Ok .First you have to listen your costumer and understand why they are not happy and then with a manner solve the problem and try to find anything extra without them mentioning it will make your client happy.
A customer came to book a cheap holiday abroad. Every destination or hotel, she had an answer as to not liking it. So during the time I was searching availability, I was making small talk and finding out more about her and the family, I was able to get a better idea of her requirements. Eventually, she was communicating very easy with me and found her the ideal holiday.
First, listen to problem . Try resolve the issue. Be apologetic if appropriate.
In pervious work customers were always very cranky and picky so whatever was for dinner they either complained so I used to asked them what they wanted and would give it to them and it kind of killed them with kindness because they had nothing else to compalin about.
When I had a co-op opportunity at Salem Public School, there was a substitute teacher that was extremely rude to the children, I kept quiet but occupied the kids to keep them busy and the next day I reported to the teacher.
19. Are you a detail oriented person? Give an example that demonstrates your attention to details.
Yes I care about all the details concerning a specific subject for example all the information for a specific traveling package must be ready for sale.
Yes I m very detailed person. When we were traveling Turkey by car I had to sit down and made every single thing in piece of paper for ready for us to explore.
Yes, my current position requires a great deal of attention to detail. I have to make sure all vehicles have the right information and quality check all of them. I have to be able to determine if the sale dates and times are incorrect.
My work background is in graphic design, everything about this role requires attention to detail. Producing print ready material for retail market.
Due to my 14yers doing QC I can see an error without any effort.
20. Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
Since I have no experiences in Travel Agent, I did make a 2 weeks vacation plan for my family to visit Paris-Geneva-Barcelona with a return ticket from new york to Paris. I planned to travel between the schengen countries by eurailpass and low cost flights between those countries.
It was a package to Rarotonga, including flights, hotel and rental - the clients had an amazing time with their 4 children.
I have no professional experience in this field. I do however help my family and friends research locations before traveling quite often.
I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.
I have not planned anything recently, but I did book a MSC cruise to St. Maartin, Great Stirrup Cay and Puetro Rico. I have done many itineraries for classes in college.
21. Do you have any previous experience as a Travel Agent?
No but I have worked in sales for a number of years with the hotel industry.
No. But I have a strong willingness to have an experience as a travel agent.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
Yes, I have 35 years experience.
No im 15 I just want to understand what you need to be a travel agent.
22. If you only had one place you could visit for the rest of your life, where would it be?
Self drive in the USA
would try and climb mount everest to be able to look down and see the world from there
Of course. I believe commission is such a great tool in motivating staff to really go out of their comfort zone and reach their potential. It's such an effective way of reaping rewards from hard work.
23. In this business we work on commission, are you okay with this?
Yes im okay with that, being a travel agent it is very challenging to work under pressure ang commission based so that the employee will continue to work hard and always fin new ways to adopt to any situation that may come.
Yes, I`m okey with this. It's very motivate for my and I like to work with something of pressure.
It is ok with me as it encourages me to be the best travel consultant i can be at reaching my sales targets.
Commision based salary is ok with me as it pushes me to be the best travel consultant i an be to reach our sales targets.
ya..I am sure about this... commision is the important one in travel agent company.
24. What are your favorite traveling destinations?
My favorite destination are palwan, cebu, ilocos and baguio.
Europe ,gold coast.
I enjoyed exploring Singapore, although id love to visit Europe, Greek Islands in the near future.
25. What advertising and promotions do you use to promote your name?
What advertising and promotions do you use to promote your name?
word of mouth website newspapers college campus radio tv
Direct mail; Word of mouth, get involved with community events.
Do u have any working knowledge with tour operators and airline products.
For professional purpose I would use Linkedin and business card. It is the powerful channel to connect to the professional people who have the same experiences and interested with me.
A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training as well. Good communication and computer skills are essential.
Travel agents work in offices, where they spend much of their time on the phone and on the computer. In some cases, busy offices or call centers may be noisy and crowded. Agents may face stress during travel emergencies or unanticipated schedule changes. Most travel agents work full time. Some work longer hours during peak travel times or when they must accommodate customers schedule changes and last-minute needs.