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Top 30 Travel Agent Interview Questions

Question 1 of 30
What is the most difficult part of being a Travel Agent?
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Question 2 of 30
What is the most rewarding part of being a Travel Agent?
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"When clients return from their vacations and sing your praises with the experiences they had! Referrals are the highest form of compliments!"
When someone books a holiday it is probably something they have have planned and saved up for a long time. From the time the customer walks through the door with their initial plans till the time they come back through that same door smiling and eagerly sharing their holiday snaps with you, you then know that all your efforts paid off and the immense feeling of satisfaction that you made all that happen is immeasurable.
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Question 3 of 30
Give me your top 5 favorite island destinations for a newly married couple.
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"There are so many to choose from but the top five are: Turks and Caicos, Bahamas, Dominican Republic, Hawaii and the Virgin Islands."
It is getting more and more popular these days for young couples to both get married and honeymoon in beautiful settings, normally on a remote desert, tropical island. This conjures up an air of romance and opulence and the perfect setting of palm trees, glistening blue/green seas, and sun beaten golden sands epitomizes a magical fairy tale; a fitting start to married life. The islands that spring to mind are Bali, Thailand, Fiji, Tahiti, and Mauritius, the Seychelles and the Maldives. The perfect paradise!
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Question 4 of 30
Where do you see yourself in 5 years?
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Question 5 of 30
Why did you choose to pursue a career as a Travel Agent?
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Question 6 of 30
What are your career goals as a Travel Agent?
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Question 7 of 30
How important is it for you to build a relationship with your customers?
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Question 8 of 30
What are your personal top three travel destinations?
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Question 9 of 30
Why should we consider you for this position?
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Question 10 of 30
Do you consider yourself a people person?
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Question 11 of 30
How do you make a sale? Describe your sales techniques.
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Question 12 of 30
What do you like least about being a Travel Agent?
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Question 13 of 30
Tell me how you organize, plan, and prioritize your work.
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Question 14 of 30
What do you like most about being a Travel Agent?
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Question 15 of 30
How do you handle difficult customers?
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Question 16 of 30
Provide an example when your ethics were tested.
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Question 17 of 30
What are your 3 greatest weaknesses?
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Question 18 of 30
Are you a detail oriented person? Give an example that demonstrates your attention to details.
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Question 19 of 30
Do you have any previous experience as a Travel Agent?
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Question 20 of 30
If you only had one place you could visit for the rest of your life, where would it be?
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Question 21 of 30
Share an experience you had in dealing with a difficult person and how you handled the situation.
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Question 22 of 30
Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
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Question 23 of 30
In this business we work on commission, are you okay with this?
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Question 24 of 30
What are your favorite traveling destinations?
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Question 25 of 30
What advertising and promotions do you use to promote your name?
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Question 26 of 30
What sales experience do you have?
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Question 27 of 30
What place do you love to recommend to clients?
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Question 28 of 30
What are your 3 greatest strengths?
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Question 29 of 30
How are your communication skills?
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Question 30 of 30
How would others describe you?
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User-Submitted Interview Answers

Question 1 of 30
What is the most difficult part of being a Travel Agent?
User-Submitted Answers
1.
Its how to make a sale if the specific options given by customer are not available. How to convince them to accept the others option which is very challenging.
2.
Realizing that I can not travel with my clients on their fabulous vacations.
3.
When clients flights got cancelled due weather conditions.
4.
Not being able to go were I send people.
5.
Trying to please everyone as to their holiday requirements. Some people just give limited information, and its trying to read into what they are looking for. You want to get as much information as you can to find them their perfect holiday.
6.
Hahaha. Its 24 hours job. Nothing els.. Because every thing part of job.
7.
I would imagine seeing someone take your hard work and research and booking through the internet instead.
8.
Multitasking- I am great at it.
9.
When people do not satisfied of your service.
10.
The most difficult part of being a travel agent is booking people to destinations that I would like to visit myself.
11.
Sometimes trying to get the right options for customers.
12.
Being able to have a client satisfied and very much pleased with their booking.
13.
Not being able to find the right holiday for customers.
14.
I would say the most difficult part of being a travel agent is trying to deliver a quality product the client may want at the cheapest rate possible.
15.
If someone is impatient then this is not the job Customer service is the key to success here.
Question 2 of 30
What is the most rewarding part of being a Travel Agent?
User-Submitted Answers
1.
To be able to explore more countries to visit and can make a living at the same time.
2.
Making peoples dreams come true and gaining repeat clients.
3.
Infracting with airlines and fulfilling clients requirement.
4.
The most rewarding part of being a Travel agent is the opportunity to make a living while exploring the world and helping others do so as well.
5.
I think the most rewarding part of being a travel agent will be when I help couples, families and friends plan their dream vacations. It will be a great feeling when I build relationships and my customers come back to plan future vacations.
6.
Helping people - Learning everyday.
7.
Dealing with angry clients.
8.
The benefits of leisure from my workplace.
9.
The most rewarding art of being a Travel Agent is seeing the excitement and joy while you are booking a trip for people that they have been saving for or wanting to travel to for a long time.
10.
Knowing that you client is fully satisfied.
11.
Cost saving, through and through assistance.
12.
Having the acsess to information required to fing my way around different countries, cheaper airfare, the sense of adventure.
13.
Gain valueable experience.
14.
Finding people the perfect holiday.
15.
Seeing people get to go on their dream trips and holidays and knowing you helped towards that.
Question 3 of 30
Give me your top 5 favorite island destinations for a newly married couple.
User-Submitted Answers
1.
Phi Phi Island Bora Bora Macau Cook Islands Fiji.
2.
Kerala islands, mangalore resorts, bidar r v resort, shimla ,
3.
Hawaii, bora bora, new Caledonia, Fiji, French Polynesia.
4.
Hawaii, Bora Bora, Bahamas, New Zealand, Fiji.
5.
Bora Bora, Hawaii, Turks and Caicos, Bahamas, Bermuda.
6.
Mexico, Ibiza, Greece, Spain, Canary Islands.
7.
Jamaica, Australia, Hawaii, St.Lucia,Fiji.
8.
Mauritious, honkong, male, dubai, thailand.
9.
Bali, maritius, st lucia, italy, thailand.
10.
Saint marten, saint john, saint Thomas, gran caymon, ibiza.
11.
Turks Caicos, Rivera Maya, Aruba, st, Lucia, Los Capos.
12.
Bali, Thailand, Bora Bora, Hawaii, New Caldonia.
13.
Cancun, aruba, jamaica, bermuda, aqualli.
14.
Hawaii Jamaica St. Lucia Bahamas Barbados St. Croix.
15.
Bahamas, new Caledonia, Fiji, Bora Bora, Bali.
Question 4 of 30
Where do you see yourself in 5 years?
User-Submitted Answers
1.
I see myself as a successful Travel Agent and be promoted to the higher level position either in hotels, airlines, or Travel Agent company.
2.
Working from my home in Apollo and training new agents.
3.
Traveling and making friends in different countries.
4.
In the next 5 years I want to see myself in a good position, where people can recognize me as a good employee and the best asset of their organization. I also hope to be involved some charitable or voluntary work in my spare time.
5.
Looking to progress up the internal ladder and getting more involved in team relationships and staff management.
6.
Insha allah a branch manager or reservation counter manager. Because I always be there for costumer service.
7.
In a good position in travel industries.
8.
In the travel industry overseas.
9.
Sales manager of a Luxury Travel Agency.
10.
Working for AAA perhaps in an administrative position.
11.
I see my self in a upper step Gods willingly.
12.
In a much higher position and by that I mean this company has already expanded.
13.
I see myself in 5 years having a great career in the travel and tourism somewhere such as a travel agent or air hostess. 5 years from now I will still have a great passion for the travel and tourism industry so hopefully I can have a career in the future in the travel and tourism industry.
14.
Settle in life with my career and family.
15.
Having a successful career and a good salary.
Question 5 of 30
Why did you choose to pursue a career as a Travel Agent?
User-Submitted Answers
1.
Travel Agent has a broad knowledge in travel including Hotels, Airline, Cruise, and Car rental. Its the great place to learn how to make many type of reservation.
2.
Yes, all my career I have worked with people. I enjoy helping and meeting new people.
3.
I love planning vacations for my family and helping my friends plan theirs. Everything about travel is exciting to me and I would love to help others make amazing memories.
4.
Passionate about travel, interested in passing on my knowledge to clients.
5.
I love to travel the world and food and learning different cultures.
6.
Because I think the world is a beautiful place and I would love to explore it aand I think others should too.
7.
My love of travel and the opportunity to travel for work.
8.
Because I wanted to not live.
9.
Love travelling. Am very passionate about it. From local places to worldwide long haul destinations. Love learning about local cuisine, history and culture.
10.
As I told you traveling is my passion. Also my grand father was a travel agent so I wished always be a travel agenct.
11.
I want to explore the world and I think this is a way to good future.
12.
Out of my own personal travel interests and love of geography.
13.
I love to travel and would like to give my positive experiences to others.
14.
When I was 17 one of my mentors was a flight attendant for Eastern Airlines and had traveled the world. I needed a skill and wanted a travel degree. Becker Jr. College fit the bill.
15.
That is where my career and personal feelings.
Question 6 of 30
What are your career goals as a Travel Agent?
User-Submitted Answers
1.
My career goal is to supervise new travel agents to be the best agent and be responsible in the planning to increase company income revenue.
2.
Become a top sales consultant with a good network of loyal clients.
3.
To help others create their dream holidays and make it happen.
4.
Run my own travel department.
5.
Working part time to help as many people as possible.
6.
Continue to provide excellent customer service, be an asset to the company I working for and be used to support training initiatives.
7.
Getting into learning more about new destinations and selling these onto clients. Involved in running a good sales team with team members with a successful business.
8.
A well known person name as travel agent and world wide travel arrangement planer.
9.
To learn wholesale side of things and to progress in the direction that makes me happy.
10.
To work in Luxury travel.
11.
Build a following and make the company proud to have me as an employee.
12.
To have more customers that will trust this agency and gain more profits by that.
13.
My career goals as a Travel Agent is to progress my career, help as many customers and possible to get to their dream destinations and for myself to also get to my dream destinations threw my hard work and dedication at work.
14.
To create new profitable itinerary.
15.
To work my way up in my job.
Question 7 of 30
How important is it for you to build a relationship with your customers?
User-Submitted Answers
1.
Incredibly, it's what makes great customer service and keeps people coming back.
2.
Well it is very important for me because customers are our friends and at the same time is the source of our revenue so if we builed a good relationship to them and provide good to excellent services they will always comeback for more.
3.
Building a good relationship with customers is very important as it shows you are interested in what they are looking for, and being polite and helpful ensures the customers are comfortable speaking to you and they will purchase products you offer compared to if you was rude and not polite they would not want to purchase from the company. Also it is a nice feeling when customers leave happy with the products and services they receive.
4.
Its very imprtant for me and my company to make contacts with customers if we dont do this then we cant run our company for long time.
5.
For me to get more business from my customers.
6.
Very important as it is in my opinion the most important thing about any job when working with customers.
7.
Very important. If the customers are engaged, then they will always remember and come back to you.
8.
Happy customers make real commitment and share their happiness with others which would be a great benefit for the companys growth.
9.
Extremely, travels agents are built on customer service.
10.
Its imperative to build a relationship with a customer, once you build a relationship you build trust and once you have trust that customer will come back to you time and time again.
11.
It is very important for me to build a relatonship with my customers as know that if I build so I may also get good opprtunities and can be the famous one among all of the travel agents.
12.
Because without them, an establishment is nothing. So building a good relationship to a customer can help you earn more profit especially when they are satisfied with the service and product you have rendered to them, they will come back for sure and recommend you to his/her friends.
13.
Very, they are the ones that then refer you to future customers, and will keep on coming back.
14.
I think it is important to build a relationship with the customers as we share a common interest of travel and to share each others experience will issue a reason of trust.
15.
Very important, the client needs to be in a friendly environment and we always need to smile.
Question 8 of 30
What are your personal top three travel destinations?
User-Submitted Answers
1.
Dubai for the perfect couples getaway Disney Orlando for the greatest family holiday of all time Thailand a place for explorers.
2.
Agra(tajmahal) washington dc, and shimla.
3.
Mauritius malaysia and India.
4.
Marrakesh Morocco, Siem Riep Cambodia, Istanbul Turkey.
5.
Mexico mainland Spain and canaries.
6.
Las vegas, hawaii, alaska.
7.
Bahamas Las vagas amsterdam.
8.
Machu Pichu Peru Sydeny Australia Kaitama New Zealand.
9.
Thailand, Europe (Italy) & Dubai.
10.
Costa Rica, Indonesia, Australia.
11.
Ireland, Greece and Italy.
12.
My personal top three travel destinations are france, bacause it is the fashion capital of the world and who would say not to the eiffel tower where the city is procalmed as the city of love. Hong kong where many love to go to hong kong disneyland and be a child again even if for one day and meet the disney characters and also experience the unique culinary and food tof the country and lastly is the philippines where you can go to the boracay beach and batanes where you see the glimpse of new zealand because of its new zealand aura.
13.
Ibiza, Greece and I would love to visit lots of areas of America.
14.
India, Dominican Republic, Greece.
15.
Pak, Newziland, Australia.
Question 9 of 30
Why should we consider you for this position?
User-Submitted Answers
1.
I can work under pressure, work within deadlines, sell holidays to increase the turnover and compute with others.
2.
I am passionate about travel, I love helping people with their travel plans and presenting options that that may not have thought of.
3.
I love working in a customer service job and have previous experience working aboard one of the worlds most prestigeous cruise liner company, I enjoy pleasing people and I am enthusiastic about travelling.
4.
If you consider me as a travel consultant or a Reservation staff in your company, I will provide my level of best service to our customers and I will try to make maximum business with affordable profit to my company thorough Airline reservation and ticketing. I able to work under pressuere, and I would like to make difficult travel itineraries for our corporate clients also.
5.
Because I am hardworking, dedicated, have can do attitude.
6.
I am a hard working person, who has an experience as a sales assistant. I can demonstrate my experience and sales skills while I am working at your travel agency.
7.
Well im motivated by my family to work hard and I have experiences with traveling.
8.
I am a responsible person who is willing to work and learn new information about the travel agency which will expand my knowledge for the future. I am good at time keeping and working with people of different ages and I enjoy doing so.
9.
Organised and have a good attention to detail.
10.
I have good people skills and communicate easy with customers. I have loads of experience in this field of work.
11.
I am passionate about travel. I love helping people with their plans. I am a hardworking and dedicated worker.
12.
Willing the under pressure in this position.
13.
I think you should consider me for this because I love being around different people from all over the world and exploring their ways being able to share with others to experience the amazing times, I love new things and a challenge. I am always up for anything and I dont give easy I love being able to helps others ive always been a passionate person.
14.
Because I have relavant experience for the position.
15.
I have the all capability of work.
Question 10 of 30
Do you consider yourself a people person?
User-Submitted Answers
1.
Yes, I work with people for all of my working experiences. I enjoy helping others and happy to meet new people.
2.
Yes I m .I like to help people in any situation. I m very easy going person and friendly.
3.
Yes, I feel like I can consider myself as a people person as I find it very easy to get to know new people and I enjoy socialising with people whether I already know them or if they are new.
4.
Yes. I love being around all different types of people you learn so much from other people.
5.
Ofcoarse. I am known as the funny person of the group but also very mature.
6.
Definitely, I love you make people happy and make them feel satisfied with my service.
7.
Absolutely. I enjoy working with other people, both coworkers and clients. I am very easy going and love both to share my insights and experiences with other people as well as learn from what other people can share with me.
8.
Yes as I do believe in team work.
9.
Yes I love working with people from different nationalities and it gives me joy bringing a smile to someones face.
10.
Yes I love working with others.
11.
Yes I love working with other people and helping people out.
12.
Absolutely, one of my favourite parts about being a server is that I get to talk to costumers and get to know them, I think this will help me in a career in travel sales because I will get to know customers and their travel needs on a whole other level. Getting to know clients, their needs and budget will help me to plan the best possible vacation for them.
13.
Absolutely, like I said I do have lots of costumer service experience. I get along with pretty much everyone. I love getting to know my customers even as just a server, in a job as a travel consultant I would really work at understanding my clients needs and budget and suggesting trips or travel that will fit them and that they will be happy with.
14.
I would consider my self a people person,I like meeting them at their level and I do not pass judgment.I like talking and answering questions and meet people in all walks of life we collect so much of every thing by looking, listing learning about people is different then all the other things in life.
15.
I definitely consider myself a people person. I have found that I am very good at interpersonal relationships, and communication is definitely one of my strong suits.
Question 11 of 30
How do you make a sale? Describe your sales techniques.
User-Submitted Answers
1.
Talk with enthusiasm and describe all the positives about the hotel, country currently have to offer.
2.
I think it's important to ensure the customer has all the details of the product. Then it is simply explaining the benefit of the product to the customer to ensure they have all the available information.
3.
First of all I would like to greet them with a sweet sound and asking them foe their precious 2 minutes and if I get the permission than I will start introducing about the thing for what we have called them and telling them the benefits of the package as well as the places they going to visit and the creativity of the places and many more it depends on the products what we are selling.
4.
I listen to their needs and interests and try and cater to what it is they are after. Once I have a general idea I am then able to suggest further options they may not have thought of, as well as giving them all the information on what they have. I personally dislike being pushy, and instead focus on making them feel connected and interested.
5.
Find out exactly what the customer is looking for, get them excited about it by seeing my enthusiasm! I don't want to be pushy and I feel that by being enthusiastic, honest and paying attention to their wants and needs will make the sale.
6.
Offer The holiday that that have deals on.
7.
Visualise the tour for the client leave an element of curiosity.
8.
First I strive to approach everyone with a smile in my voice, believe me it makes a difference. I show genuine interest and then use active listening skills.
9.
Ask as many questions as I can to find out what exactly client wants, listen and offer the most competitive price.
10.
Show them all the points of the hotel.
11.
I would listen then I would suggest.
12.
I provide all of the benefits, and validate the need for taking advantage of the moment.
13.
Firstly leasing the costumer need, and trying to identify what I can offer it. Secondly introduce the product and may sure that it understand all the details After the client is agree with in. Applying the close the sales With word "lets make this trip came true" "this is the best moment" and " the best price" in the market.... Etc.
14.
My first step would be to find out what the client is looking for starting at destination and then moving onto activities. I would use my personal experiences if they were applicable at recommending. If not, I would than use my knowledge of destinations to give a few options that would best suit the client. I would take the time to explain each destination, including activities and inclusions, and eliminate what doesn't suit. I find this technique would work best as the client wouldn't be overwhelmed with options and it would be a simple process.
15.
Listen to customer needs carefully with a smile and try to make relation with a customer.
Question 12 of 30
What do you like least about being a Travel Agent?
User-Submitted Answers
1.
Book the best holiday destination for my client and when they come back I would like to hear from them they really enjoyed it and would like to book their next holiday with me again.
2.
When flights cancelled and my clients stuck at the airport.
3.
Trying my absolute best and not being able to satisfy the people who came to me.
4.
I like flying and enjoying my freedom so do with others.
5.
Everything is always urgent.
6.
I would hate to not able to give people what they want and have them leave disappointed.
7.
When there is a lull and not a lot of bookings coming in. I have instilled in me a sense of finding something to do even when there is nothing to do. So when these times occur I will try to find something positive and meaningful to do such as online training and also offering to help my team leaders with any tasks.
8.
Being a travel agent would give ample amount of knowledge regarding travel destinations and I am going to.
9.
I think the thing I would like least would be the neglect of face to face contact with customers, so you can deliver an even better service.
10.
If holiday makers have a complaint, you are the first point of contact and take the flack.
11.
Long hours can be tiring sometimes. But in the end it is worth it.
12.
Doing a customer service.
13.
Going to other country, for my experience.
14.
I like what I see when my costumers are happy in the service that I offer.
15.
Being less busy during the low season. I am the type who likes to keep myself productive.
Question 13 of 30
Tell me how you organize, plan, and prioritize your work.
User-Submitted Answers
1.
I always have my notebook for to-do-list and mark the date and how important of the task to be completed.
2.
I make daily plans for the weekends, trips, putting first the most difficult and time consuming things.
3.
I go off of deadlines. I currently work for an auto auction company and have a sale every day but monday. I have to make sure everything gets done on time or my mistakes can cost the company a lot of money.
4.
I create a list of tasks, check the timeframes for each task and methodically work through the list.
5.
According to clients departure dated and immediate needs.
6.
Finishing one booking before starting the next, setting ticketing deadlines, future queuing bookings and keeping a hard copy of pending itineraries.
7.
Always I have a minimum 1 week work plan on my calendar and with plan sir no one can get any goal in travel business.
8.
Most important first and work down from what needs to be done immediately to less important.
9.
I would work in a 3 tier system. 1. Urgent 2. Important 3 Flexible. These are looked at after I check my emails and voicemail.
10.
Notepad, mutiple screens on the commuter, constant multitasking to accomplish tasks at hand.
11.
I make sure I plan first, must be detailed write down and summarize and review.
12.
I usually make notes about the task that I should do then I make it happen and by the end of the day I make sure that all my task are done and organized as planned.
13.
I start with the most urgent ones, and plan day before for the following day what I will start with the following day.
14.
I am very organized person, I have my diary very I mark what I need to do.
15.
I always start early and at least an hour ahead of time and I stick my to-do-list on my desk and challenge myself to achieve my targets before time.
Question 14 of 30
What do you like most about being a Travel Agent?
User-Submitted Answers
1.
I am a very international person. I love to learn and experience all region of the world, And introduce to people.
2.
Working with different kinds of people and be a big help for them.
3.
The ability to help people with their travel plans in the most efficient and inexpensive way to make their trip pleasant.
4.
Being able to meet lots of new people and I love traveling all over the world ive always wanted to be a travel agent its everything I enjoy and is passionate about in one job.
5.
To assist people to the best of my ability in something I strongly desire.
6.
I have not been one yet, but I would love to be able to help people fulfill their desires to see new places.
7.
I am extremely passionate about traveling and seeing the world. The idea of being involved in getting other people to travel and creating a trip tailored to their tastes and passions is very appealing to me. I also think I would get the most out of working with coworkers who are so well travelled and have so many experiences to share.
8.
Knowledge of world geography.
9.
Most of the times when you make travel arrangements for your clients you do get the taste of that.
10.
I would like to be a travel agen as I enjoy talking to others and wish to give people the best experience on holiday as possible.
11.
Getting to make other people happy.
12.
I think the most rewarding thing would be knowing that I got to be a part of the planning process. I know travel is a passion of my own and getting to share that little piece with my clients would be incredibly rewarding.
13.
Is that I can make travel easier and more efficient for my traveller.
14.
I would like to be able to help people be able to have the best trip available to them.
15.
I enjoy working as a part of a dedicated team and providing excellent customer service is my priority. I also enjoy being able to travel and discover new destinations that can better my the knowledge which in turn helps me better service my clients.
Question 15 of 30
How do you handle difficult customers?
User-Submitted Answers
1.
Empathise with customers problem. Assure them you will do the best you can for them.
2.
I will give the most options that I can to them. Give as much information as I can and let them decide. Explain them what is the most fit for them and let them make the decision.
3.
Be patient with them and listen to what they have to say. Deal with their issue in a calm and professional manner and aim to solve it in the best possible way I can.
4.
I calmly listen to them first. Then try to assess what they want and what they need and then suggest best course of action to them.
5.
By listening to the customers complain, Apologizing for the inconvenience, staying calm while looking for a solution, and do an action or solve the complain politely.
6.
I am polite and do my very best to meet their needs.
7.
Speak nicely to the customer, listen to what they are saying and try to deal with any issues.
8.
Listen to the customer, empathize with them, respect and accept what they are saying and negotiate an outcome.
9.
First listen to their issues. Try to me sympathetic. Try solve the problem.
10.
I patiently wait until all their needs are met.
11.
Professionally and try to stay as friendly and positive about finding resolutions to problems.
12.
With lot of good options and my ex best experience.
13.
As best I can. If there is an issue I will rectify it with my manager and try to make a positive end result.
14.
It is best to keep calm and listen to what they are saying. Customers usually just want to be heard and then dealing with them is easier.
15.
Smile, sympathize and say together we can come to an agreeable solution. "I understand" speaks volumes.
Question 16 of 30
Provide an example when your ethics were tested.
User-Submitted Answers
1.
I do not use Facebook and the Internet for personal use in the work environment. I do not take office stationery home for personal use.
2.
My ethics can be seen from any aspect from my attitude while I am working.
3.
When a client wants me to waive penalty fees.
4.
Yes but m always be honest.
5.
In pervious jobs I would have abuse shouted at me and I just had to ignore it be professional and keep working.
6.
My ethics were tested on a pretty regular basis within the cadet program, I sometimes found difficulty treating people as subordinates as opposed to treating them as friends. Thats something I sometimes struggled with was maintaining a professional relationship with someone and then also keeping them as friends.
7.
My sister found a ten dollar bill that she was going to keep and whilst we were in a store a little boy came in looking for the money so I found my sister and gave it back to him.
8.
I worked as a contractor/temp for a number of years and what told by the company to say that I had approached them in regards to permanent employment, when in fact they had approached me. I did not want to lose the opporunity to stay with company as a permanent employee but I did not feel comfortable lying to the agency that placed me there, so I told I respond to agency truthfully, and they respected that and gave me the job.
9.
I had to handle very difficult situation where I had to face a very difficult person who was being very rude to my coworker while on a group tour. I had to be very patient whilst handing the situation.
10.
Marking up on peoples travel.
11.
When I was working as a research Assistant for prof mehmet.
12.
I have been lucky that I have never been put in that position.
13.
My ethics are tested everyday, I deal with the public. I try do not judge, things are never what they seem.
14.
When a client wants me to waive penalty fees or has lost a large amount of money from having to cancel a holiday.
15.
When I greeting with my clients.
Question 17 of 30
What are your 3 greatest weaknesses?
User-Submitted Answers
1.
Struggle to give up smoking,
2.
Wanting to please everybody. workaholic wanting to be perfect all the time.
3.
One of my greatest weaknesses is being stubborn my second is that children and families in poverty my passion for shopping I spend alot of money.
4.
Communication skills hesitation while talking with new people ego problem.
5.
Get hyper and hungry early.
6.
I am impatient for the results I want the best of everything I am too hungry for perfection.
7.
I am a critic when it comes to my work.
8.
I sometimes take a little longer to do make bookings as I want to be thorough and find the best options. I also find when clients are rushing me on the phone that I sometimes allow them to control the pace and have to remind myself that I need to get all the relevant information without delaying them. I sometimes take criticism personally, especially if I am dealing with an irate client. In those situations I try to distance myself from my emotions and look at solving the problem rather than investing in negativity.
9.
Too metriculous about the quality of my work. use of spreadsheet.
10.
Filing Concentrating on one task too long, but rectifying this by using task manager to keep me on top of issues. Waffling on with clients.
11.
Shy Overthink Multi-tasking to much, evidentally slows me down.
12.
I dont like dwelling on the idea of weakness. I like to focus on positivity and inner strength to accomplish anything in life.
13.
I tend to be over friendly with people. But right now, I am trying to be more professional in my work. It is improving.
14.
Wanting things to be perfect.
15.
Weakness! as I know my self there are some like not a regular prayer & very kind to people.
Question 18 of 30
Are you a detail oriented person? Give an example that demonstrates your attention to details.
User-Submitted Answers
1.
Yes I care about all the details concerning a specific subject for example all the information for a specific traveling package must be ready for sale.
2.
Yes I m very detailed person. When we were traveling Turkey by car I had to sit down and made every single thing in piece of paper for ready for us to explore.
3.
Yes, my current position requires a great deal of attention to detail. I have to make sure all vehicles have the right information and quality check all of them. I have to be able to determine if the sale dates and times are incorrect.
4.
My work background is in graphic design, everything about this role requires attention to detail. Producing print ready material for retail market.
5.
Due to my 14yers doing QC I can see an error without any effort.
6.
Yes, I am. Make sure that my clients travel are in order before flights. Make sure that their visas or passport are current.
7.
Working for years in the family business of painting I have had to install vinyl murals that have to match up perfectly, which have to be matched perfectly to make a complete image.
8.
Customer preferences, seating people in groups, linking group bookings.
9.
Planning itineraries, not just from point A to B, but what to do in between to suggest sightseeing and destinations en route. Work this around the time factor of early or late departing flights to take in additional places.
10.
As I told you I always rechecked my booking hotel booking or package till my costumers came back to home....
11.
Yes keeping on top of docs and using ASTs to remind myself of what stage I am up to each step of the way.
12.
I organized an Aprés Race party which included marketing, advertising, food choices, music, fire display and in house competition.
13.
Yes very detail oriented. I have done event planning for years. That along with my extensive background in corporate travel taught me to pay attention to detail. Personal preference is a detail that makes a trip or an event successful, meet those needs and you have a winner.
14.
By asking more detailed questions and noting down.
15.
I think I am, Because I make sure I got every details by writing it down then reading it again after the details or task is given, just for checking.
Question 19 of 30
Do you have any previous experience as a Travel Agent?
User-Submitted Answers
1.
No. But I have a strong willingness to have an experience as a travel agent.
2.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
3.
Yes, I have 35 years experience.
4.
No im 15 I just want to understand what you need to be a travel agent.
5.
I have almost 15 years experience, having done business travel in Australia for 7 years and in the UK for 5 years. I also have experience working in for an airline for 3 years.
6.
Yes I was working as a travelling agent from last five years.
7.
I had my own business as a Travel Agent for over 10 years and am now working as a corporate travel agent for businesses.
8.
Yep... I have good experience with very good travel agencies, like kate travel express travels iata.
9.
Yes, I have to total 4 years of experience in travel.
10.
No but I have worked in sales for a number of years with the hotel industry.
11.
I have worked for National Holidays for the past year and a half. My job role is a Reservations Clerk and it entails booking coach holidays, selling travel insurance, transferring, amending, and refunding tours. I also chase outstanding payments as well as doing the banking when my supervisor was not present. I enjoy my job as I love working face to face with the public and ensuring they have a great holiday.
12.
I have 4 years experience as a corporate travel consultant.
13.
Yes I have 12 years of experience.
14.
Yes, I have 5 years of being a travel agent. When I first started I knew nothing of the industry. I now know how to use GDS systems for pricing air, hotels, cars as well as having the confidence in contacting any vendor required to make an awesome trip happen.
15.
I have a year experience now but years in hospitlity.
Question 20 of 30
If you only had one place you could visit for the rest of your life, where would it be?
User-Submitted Answers
1.
Would try and climb mount everest to be able to look down and see the world from there.
2.
Of course. I believe commission is such a great tool in motivating staff to really go out of their comfort zone and reach their potential. It's such an effective way of reaping rewards from hard work.
3.
I like to vist Telavive and Jeruslem.
4.
It would be Egypt because the culture is rich with diversity and the history interests me greatly because I was a ancient history major.
5.
Great wall of china.
6.
Am going to visit in paris. I am korean and I have never been before. Maybe in the future im gonna travel in paris. The biggest reason is the movie 'before sunrise and sunset'. This movie's background is paris. I was impressed by paris's scenary. So beautiful. I really hope to live there like parisian. For this reason, I want to visit in paris.
7.
How do you measure customer satisfaction?
8.
Bora Bora for the tranquil sea and relaxing atmosphere, crystal waters and exotic wildlife.
9.
Thailand, I love the peace and traquility and the Thais are so wecoming.
10.
Rome italy the vatican.
11.
Self drive in the USA
12.
America, because the different states offer so much variety.
13.
Mount Everest, I want to see the world what it looks like up there.
14.
New York City. There are never-ending things to do.
15.
Ibiza, the quieter resorts with plenty of attractions.
Question 21 of 30
Share an experience you had in dealing with a difficult person and how you handled the situation.
User-Submitted Answers
1.
Ok .First you have to listen your costumer and understand why they are not happy and then with a manner solve the problem and try to find anything extra without them mentioning it will make your client happy.
2.
First, listen to problem . Try resolve the issue. Be apologetic if appropriate.
3.
In pervious work customers were always very cranky and picky so whatever was for dinner they either complained so I used to asked them what they wanted and would give it to them and it kind of killed them with kindness because they had nothing else to compalin about.
4.
When I had a co-op opportunity at Salem Public School, there was a substitute teacher that was extremely rude to the children, I kept quiet but occupied the kids to keep them busy and the next day I reported to the teacher.
5.
I started servicing an account that was used to doing their own bookings. There is this one booker called Sue who was very anti coming through our company to do the bookings. She was never satisfied with the level of service as she was used to controlling the pace in which bookings were made. I always completed her bookings in a timely manner and remained positive and friendly throughout. Over time I got to know her and we discovered we both had a connection to Australia. So now when she calls we relate on a personal aswell as a professional level, which I could never have imagined given our shaky beginnings.
6.
I handle them like I am dealing with my own family members.
7.
A customer came to book a cheap holiday abroad. Every destination or hotel, she had an answer as to not liking it. So during the time I was searching availability, I was making small talk and finding out more about her and the family, I was able to get a better idea of her requirements. Eventually, she was communicating very easy with me and found her the ideal holiday.
8.
While I was working in a hotel as a receptionist one of the customers came to me and started shouting and complaining about the room not having been cleaned. Even though I was not the person to be blamed he was cursing at me and was being very difficult. I told him calmly that I will get on someone to clean the room right away and I apologize for the inconvenience. Complimentary beverages was offered as well.
9.
Yup... There was a pax who issued a non refundable ticket and after that he want to refund as I told him before once issued there is no refund. He was angry with me but I handle him and just call to airline and on the speaker. After airline policy. He stopped fiting with me..... Hahahaha.
10.
Advertising being misleading. Listened to when they have to say and then offer for me to contact someone whom they can speak with.
11.
A customer paid a €10 deposit with a local accommodation provider and was due to pay balance to my company. On the night of the show they arrived with their receipt but thought they had paid in full. I contacted the accommodation provider and explained the situation. We agreed that they would pay me that night and it would be sorted in the morning. I told this to the customer and gave them 2 complimentary Irish Coffees as they seemed a little embarrassed and confused. They rang the next day to thank me and advised that they had mixed it up with another tourist attraction.
12.
People are demanding, I smile, say I understand and together we can solve this.
13.
On a weekly basis we deal with disappointed customers who have unfortunately had their holiday cancelled, although sometimes the customer can blame you personally and be very rude. I deal with this situation by trying to keep the customer calm and try my best to find an alternative holiday if all else fails I will ask my supervisor for support.
14.
My tourists: they were very rude and I needed to work with them.
15.
I had a client who always needed an automatic car and the it was not available, so the PA was scared to tell her boss so I asked to call him and explain to him only to find out that he was very understanding.
Question 22 of 30
Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
User-Submitted Answers
1.
Since I have no experiences in Travel Agent, I did make a 2 weeks vacation plan for my family to visit Paris-Geneva-Barcelona with a return ticket from new york to Paris. I planned to travel between the schengen countries by eurailpass and low cost flights between those countries.
2.
It was a package to Rarotonga, including flights, hotel and rental - the clients had an amazing time with their 4 children.
3.
I have no professional experience in this field. I do however help my family and friends research locations before traveling quite often.
4.
I planed a holiday with my family to drive to Turkey. We traveled bu car till Italy and cross with ferry from Italy to Greece and drive to Turkey. And booked a holiday for a week all inclusive hotel with lots of activities. And returned to UK same way.
5.
I have not planned anything recently, but I did book a MSC cruise to St. Maartin, Great Stirrup Cay and Puetro Rico. I have done many itineraries for classes in college.
6.
5 week trip to UK and Bavaria, researched and booked over the internet.
7.
Peru. Machu Picchu trip which includes air, hotel, train and tours to historical sites.
8.
Planned a trip to the States, involved a 3 day stay in New York, then taking an internal flight over to Los Angeles for another 3 day stay before boarding a cruise from Los Angeles up the Pacific passageway via San Francisco, Victoria and Vancouver in Canada.
9.
Yes. Just 3 days before. I booked a family for istanbul with hotel and tickets in hilton hotel 4 star.
10.
Currently planning a trip for a family to Japan.
11.
I helped plan a trip to Ireland for group of 12 Americans, 6 were playing golf, six were not. I had to book the golf, transportation and day activities for the non golfers. I also gave recommendations on the local restaurants.
12.
An FIT to Italy, 14 days starting in Milan and ending in Florence. Booked individual hotels, train tickets admissions tickets to attractions - even dinner reservations.
13.
It was New Year vacation on Thailand for a big family. Business class air tickets, 5 stars hotels, VIP transfer, excursions.
14.
The last itinerary tour package I had planned/described was a month around Sydney Australia in a camper van and a week in a hotel. The itinerary consisted of travelling around Sydney in a hired camper van visiting different parts of Sydney as well as visiting many of the most famous attractions and camping in camp sites. At the end of the trip it involved staying in a middle rated hotel for a few days.
15.
I with my family bought 10 days at 5* resort at Turkey all inclusive hotel Green Beach.
Question 23 of 30
In this business we work on commission, are you okay with this?
User-Submitted Answers
1.
Ya..I am sure about this... Commision is the important one in travel agent company.
2.
It is ok with me as it encourages me to be the best travel consultant I can be at reaching my sales targets.
3.
Commision based salary is ok with me as it pushes me to be the best travel consultant I an be to reach our sales targets.
4.
Yes Absolutely, a commission based gives one the opportunity to reach and break through targets, hence very satisfying financial rewards.
5.
Yes... As the business is running on comission am okay with it.
6.
Yes, I`m okey with this. It's very motivate for my and I like to work with something of pressure.
7.
Yes, I understand what it takes to hit budget and reach the goals in place. I am willing to work hard to reach the goals \i set out for myself.
8.
Yes im okay with that, being a travel agent it is very challenging to work under pressure ang commission based so that the employee will continue to work hard and always fin new ways to adopt to any situation that may come.
9.
Yes, I feel it will help me to work harder to meet targets.
10.
Yes im okay with that, being a travel agent it is very challenging to work under pressure and commission based so that the employee will continue to work hard and always find new ways to adopt to any situation that may come.
11.
Yes this is fine I think it would drive me to work harder.
12.
Yes, I feel like being on commission you work a little harder because that is your salary.
13.
Yes, I have worked on commission before and I know the pro and cons of this. I like the idea that the more effort I put in the better my commission.
14.
Yes, Because I think more work we do, more commission we can get. That is not a problem. I have confident to overcome the work task.
15.
Yes absolutely fine. The more I sell holidays the more make a commission and I increase the turn over for the company.
Question 24 of 30
What are your favorite traveling destinations?
User-Submitted Answers
1.
Europe.. Mauritius.. Italy.
2.
My favorite destination are palwan, cebu, ilocos and baguio.
3.
I enjoyed exploring Singapore, although id love to visit Europe, Greek Islands in the near future.
4.
Well my favourite travelling destination is Kilimanjaro.
5.
My favorite travel destination is Europe France and Italy.
6.
Switzerland & Paris are one of my favorite destinations.
7.
My favorite destination is London, United Kingdom which is the first european country that I have been to and it makes me would like to visit more countries in Europe because of the architectures and beautiful sightseeing sites as long as their history.
8.
I like to travel abroad and meet new interesting people.
9.
Any where sunny and hot. But if I have name it cuba.
10.
Paris, Madrid, Vienna and Turks and Caicos.
11.
I love exploring new places, but my favourite places.
12.
I havent visited many places I only went to one place for visit and my best visiting place is lahore.
13.
I love Greece, and am travelling to most of the Greek islands. I also love Western California around Los Angeles and San Francisco. Also love the Far East for its culture.
14.
Thailand, Norway, india, italy, cambodia,
15.
California, Italy, Canadian Rockies.
Question 25 of 30
What advertising and promotions do you use to promote your name?
User-Submitted Answers
1.
Word of mouth website newspapers college campus radio tv.
2.
Direct mail; Word of mouth, get involved with community events.
3.
What advertising and promotions do you use to promote your name?
4.
Do you have any working knowledge with tour operators and airline products.
5.
For professional purpose I would use Linkedin and business card. It is the powerful channel to connect to the professional people who have the same experiences and interested with me.
6.
That I am a good and reliable travel agent.
7.
Facebook, Ads in paper, Flyers, Instagram.
8.
When I had my business, I advertised in local papers and on Teletext/Skytext Holidays. Business networking meeting were another way of promoting my business and sales.
9.
Connections, facebook, word of mouth.
10.
Social media or news paper.
11.
Word of mouth, Facebook, Linkend.
12.
We do lots of promotions including 10% days and late booking deals.
13.
Radio controller and I am proud of that.
14.
Flyers, Social Medias and word-of-mouth.
15.
Good service and recommendation.
Question 26 of 30
What sales experience do you have?
User-Submitted Answers
1.
Work as leisure agent in established travel agencies and more recently work as outside sales agent.
2.
I sell exceptionally well.
3.
Ive had over 20 years experience in the retail industry and I believe I have gained the knowledge and the understanding of how to be the best travel consultant there is to be.
4.
I will try my best for travel.
5.
I have been never into sales.
6.
I work in NYC restaurant as a part time waitress for 5 years. Even its not a commission based sales but how to upsell the guest checks and make more gratuity are similar to commission based sale.
7.
I work in travel agency for 5 years and 12 years hairdresser. I have excellent costumer service experience all this years with meeting different people evey day.
8.
Selling ski school sales, silver service waitressing,
9.
Being a travel agent the past 35 years.
10.
I have sales experience for last five years.
11.
Most of my working life has been in sales, from my very first job as a sales assistant in a department store, to selling tickets for travel on public transport right up to the present time, promoting my business from the introduction of a client through to closing a sale.
12.
Door to door companies offices visit.
13.
I have travel sales, brick sales and real estate sales.
14.
15 Years with the hospitality industry.
15.
20 plus years both as a travel agent and fundraising- it is art, selling people on donating money.
Question 27 of 30
What place do you love to recommend to clients?
User-Submitted Answers
1.
Disney world MIAMI FLORIDA
2.
I can suggest EFFILE tower in paris & paris disney land.
3.
Firstly I would like to get to know the client so as to be able to recommend something suitable. I have a wealth of knowledge in a range of areas so whatever the person's taste, I can assist them. For example, if live music in charming surrounds appeals to them, I could only suggest Covent Garden, London. Cobbled streets and live busking is a beautiful experience- and hopping into one of the trendy cocktail bars or restaurants wouldn't hurt!
4.
It would depend on what they tell me they like to do, after a few open ended questions I would give them a recommendation based on many factors including, previous travel experience, current travel desires, activity level, food requests, and budget.
5.
I would love to recomend to clients places I have visited as that will make the customer confident and at ease when traveling there.
6.
I will recomend them to go in the philippines, especially at palawan .. Of course palawan is the number one tourist destination as they declares :)
7.
Well, when I worked as a travel agent in Spain, I recomended the place that depends of their likes and preferences, but I always recommended a lot of times to visit this city, London. I was 7 seven years ago and continues being lovely.
8.
The place where I can recommend to my clients will based on the needs and likes of my client, it may vary according to the availability of resources like the financial capability but for me I will always consider palawan as one of the country tourist spot.
9.
I would recommened America due to the fact that every state offers something completely different. If you like to road trip then America is for you.
10.
Well it depends on what the customer wanted to do or their hobbies.
11.
It would depend on what they tell me they like to do, after a few open ended questions I would give them a recommendation based on many factors including, previous travel experience, current travel desires, activity level, food requests, and budget.
12.
I would recommend Montego Bay because there is sun, sea and sand and When I was there I felt like a million dollars. It was so relaxing and peaceful.
13.
Family destination would be Myrtle Beach, SC. I also recommend Jamaica!
14.
I have to get to know my costumer first such as what sort of holidays they like and with their needs I can recommend them places. Maybe if suitable I can recommend them one of the holiday destination I have been.
15.
Vienna, Austria because of their culture heritage.
Question 28 of 30
What are your 3 greatest strengths?
User-Submitted Answers
1.
Team work, friedly and smile always to my customers.
2.
Ability to multitask, attention to detail, team player.
3.
Hard work. Efficiency and great knowledge about the travel industry.
4.
Positivity hard work ethic and time keeping.
5.
Extensive knowledge of the travel industry. Extrovert personality Make friends easily.
6.
Always office timing is most important. Satisfaction of the costumer most important for me till they will come back from trip. Also I always recheck my all tickets and hotels.
7.
My honesty, my hard work, my truthness.
8.
Eagerness to learn, people skills and dedication.
9.
I am bright, I am a people person and aim to please.
10.
Loyalty, perfection and honesty.
11.
Strong ability to work under pressure quick learn and quick decision and problem solver.
12.
Being an easy go lucky, willingness to listen, accepting my wrong doings.
13.
My 3 greatest strengths would have to be 1:My computer skills, 2:Researching holiday destinations, and communicating with customers.
14.
I am motivated I am detail oriented I am all the time study to be better.
15.
Being over friendly I use to have trouble with organisations Being to hardworking.
Question 29 of 30
How are your communication skills?
User-Submitted Answers
1.
I have a good communication skills and thoughtful when answering questions.
2.
I have excellent communication skills as I have fluent written and spoken English and a confident friendly personality.
3.
Excellent. I get along well with others and make friends easily.
4.
My communication skills greatly increased due to the many clients I interact with daily.
5.
I have excellent verbal and written communication skills.
6.
I have a very communication skills.
7.
Excellent, before becoming a travel agent I also worked as a receptionist and in a call centre enviroment. Added to this working as an ESL teacher I had to adapt my communication skills to work with non-English speakers and garner an understanding of their culture to best work with them.
8.
Its part of my job. With out this I cant work even one day. So I am sure once a costumer came in my office for any thing he will not go back without shoping.
9.
Good I have great written communication skills and have been using phones in the workplace for many years.
10.
I believe I have good communication skills and usually follow up conversations with an email outlining what was discussed.
11.
Excellent. I have an extensive vocabulary and a BA from Mount Holyoke which has allowed me the ability to perfect my writing skills.
12.
I use all types but mostly body language.
13.
I think its just enough for customers to understand.
14.
I find common language with people.
15.
I have a strong communication skill being said I know communicating as in customer service has made me more of a speaker.
Question 30 of 30
How would others describe you?
User-Submitted Answers
1.
Someone silent but sometimes talkactive, someone care.
2.
I am always a helpful and hardworking person in the workplace. My colleague usually come to me before other people to ask me questions when they are in trouble.
3.
People would describe me as hardworking, loyal and fun.
4.
Can do determined, career focussed. Successful and motivated to do my best.
5.
Friendly easy going and I m there when my friends need me.
6.
Hard worker. Get along with everyone. Pleasant.
7.
Happy, friendly, talkative, trustworthy, reliable, and honest.
8.
Friendly, positive and personable. Good sense of humour and easy to get along with.
9.
A perfectionist. Very much involved in what I do. Work well with team members.
10.
A very friendly travel agent with all qualities.....
11.
Entertaining, loyal, honest.
12.
Friendly, intelligent, people pleaser.
13.
Personable, knowledgable dependable. Willing to help everyone. Funny, happy, very fortunate.
14.
I feel like a member of this nice company and my qualifications sue this job.
15.
A serious but a good friend.

About Travel Agent

October 25th, 2017

Travel agents work in the travel industry. They help customers plan travel itineraries, and they also help them with travel and accommodation arrangements that fit within their budget. Some travel agents deal exclusively with flight and hotel bookings, while others also deal with train and bus bookings. They also help the client with booking a rental car at their destination.
A high school diploma is the minimum educational qualification required to become a travel agent. Taking some classes related to the travel industry will boost your employability. Travel agents must have excellent listening, organizational, sales, communication and customer-service skills. They must also be detail-oriented and adventurous.
In addition to asking you generic questions about why you chose this path and your career goals, most interviewers will also ask you to plan a detailed travel itinerary based on the mock information that they will give you. That is the best way for them to gauge whether or not you have what it takes to perform this job efficiently. To see more questions that interviewers routinely ask prospective travel agents, go to Mock Questions.

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