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Top 25 Travel Agent Interview Questions
1. What is the most difficult part of being a Travel Agent?
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Professional answers by:
Contributing Author
Christine Pasqueretta
HR Executive
Travel Agent
November 14th, 2014

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients.
bls.gov/ooh/sales/travel-agents.htm#tab-1
Travel Agent Interview Questions
2 of 25
What is the most rewarding part of being a Travel Agent?
 
User Submitted Interview Answers
1.
The satisfaction of making people travel.
 
2.
You get to travel to different countries, and get to know more about the travel and tourism industry.
 
Question
3 of 25
Give me your top 5 favorite island destinations for a newly married couple.
 
User Submitted Interview Answers
1.
Mauritius, Canary Island, Dominican Republic, Jamican Island.
 
2.
Dubai, the great wall of china, cape town, eastern cape.
 
Question
4 of 25
Where do you see yourself in 5 years?
 
User Submitted Interview Answers
1.
In five years next I want to be more talented in English skills.
 
2.
In 5 years I see myself working in the Navy as a steward.
 
Question
5 of 25
Why did you choose to pursue a career as a Travel Agent?
 
User Submitted Interview Answers
1.
I wanted to see the world.
 
2.
Travel is a passion of mine, and for me to talk about some of the destinations and experiences I have had and inspire them to do so, this is not work for me.
 
Question
6 of 25
What are your career goals as a Travel Agent?
 
User Submitted Interview Answers
1.
To travel the globe and hopefully work overseas.
 
2.
I have to learn to book a flight within a week using different kinds of software's like Amadeus. I also have to familiarize the IATA and ICAO codes on any domestic and International flights. To learn a lot of things in this kind of service and to explore and enhance more my communication skills.
 
Question
7 of 25
How important is it for you to build a relationship with your customers?
 
User Submitted Interview Answers
1.
It is very important to me as becoming friendly they will trust me more and I can get to no there likes and dislikes.
 
2.
It is very important as in this career we are here to increase our revenue and we want to make sure that they keep coming back.
 
Question
8 of 25
What are your personal top three travel destinations?
 
User Submitted Interview Answers
1.
Bahamas Las vagas amsterdam.
 
2.
My personal top three destination has to be Mexico, Spain and rome.
 
Question
9 of 25
Why should we consider you for this position?
 
User Submitted Interview Answers
1.
Have more than decade of experience external and internal clients. Worked in FMGC, Telecom & Travel Agencies sector which attract employer by testing my knowledge and competencies.
 
2.
My passion for traveling will drive my business goals thus influencing the company positively.
 
Question
10 of 25
Do you consider yourself a people person?
 
User Submitted Interview Answers
1.
Yes, in every position that I have held I have been the face of the company or brand and have had to maintain a professional and outgoing personality.
 
2.
Definitely, I am quite a sociable person and have great communication skills.
 
Question
11 of 25
How do you make a sale? Describe your sales techniques.
 
User Submitted Interview Answers
1.
Talk with enthusiasm and describe all the positives about the hotel, country currently have to offer.
 
2.
First to find out what the customer is looking for, sometimes give a few prompts as to what they want to get out of the holiday, any particular activities, countires they've always wanted to go to. Then go through itinieries you beleive would suit them, selling particular resorts, and up sell additional activities. Overcome challenges faced my customer without losing their interest.
 
Question
12 of 25
What do you like least about being a Travel Agent?
 
User Submitted Interview Answers
1.
Sending guest on their way.
 
2.
Not being able to go on the holidays you set up for people.
 
Question
13 of 25
What do you like most about being a Travel Agent?
 
User Submitted Interview Answers
1.
Controlling people travel arrangements and making them happy when they need the most.
 
2.
I have a big experience and I visited many countries. I like to give my experience and make a vocation of my clients the best. I like to see happy people after vacation.
 
Question
14 of 25
How do you handle difficult customers?
 
User Submitted Interview Answers
1.
Every customers are same there is no difficult customer of easy customer, The customers come to us in the hope that they will get best service, so from our side we should provide best possible service, we should handle customer politely and friendly and tried to give them every single information.
 
2.
Professionally and try to stay as friendly and positive about finding resolutions to problems.
 
Question
15 of 25
Provide an example when your ethics were tested.
 
User Submitted Interview Answers
1.
When bullied, responses in calm manner.
 
2.
Working as a voluntary teacher.
 
Question
16 of 25
Tell me how you organize, plan, and prioritize your work.
 
User Submitted Interview Answers
1.
Prioritize as per personnel, gather complete information, initiate research, timely delivered.
 
2.
Time table deadlines. My diet my studies my family time.
 
Question
17 of 25
What are your 3 greatest weaknesses?
 
User Submitted Interview Answers
1.
Stubborn competitive and too caring.
 
2.
I am too much of a perfectionist. I work too hard sometimes. I am a germofob.
 
Question
18 of 25
Are you a detail oriented person? Give an example that demonstrates your attention to details.
 
User Submitted Interview Answers
1.
Yes I would be a detail oriented person as I always pay attention on what details can have an effect on.
 
2.
Yes visualising the clients travel from start to finish.
 
Question
19 of 25
Do you have any previous experience as a Travel Agent?
 
User Submitted Interview Answers
1.
Yes, I work lang time ago, just after college in a travel agent, Harvey world travel.
 
2.
I have almost 15 years experience, having done business travel in Australia for 7 years and in the UK for 5 years. I also have experience working in for an airline for 3 years.
 
Question
20 of 25
If you only had one place you could visit for the rest of your life, where would it be?
 
User Submitted Interview Answers
1.
America, because the different states offer so much variety.
 
2.
France (History, Culture, Language, Food, Transportation)
 
Question
21 of 25
Share an experience you had in dealing with a difficult person and how you handled the situation.
 
User Submitted Interview Answers
1.
I had a customer that was not pleased with product and service that they received control situation using tone and volume of my voice empathized with their situation let them know what I could do at my level of management let them know Iould handle the situation made them happy done a follow up call that also made them happy they continue to do business with my company often asking for me personally to handle their orders.
 
2.
I passed it on to my boss!!
 
Question
22 of 25
Tell me about the last itinerary tour package which you planned, described, arranged, and/or sold.
 
User Submitted Interview Answers
1.
50,000 Dollars vacation sold for 4 for 108 days round the world.
 
2.
It was New Year vacation on Thailand for a big family. Business class air tickets, 5 stars hotels, VIP transfer, excursions.
 
Question
23 of 25
In this business we work on commission, are you okay with this?
 
User Submitted Interview Answers
1.
Yes, I feel it will help me to work harder to meet targets.
 
2.
Yes it's important because its shows who are the most hard working people.
 
Question
24 of 25
What are your favorite traveling destinations?
 
User Submitted Interview Answers
1.
Greenland, Finland, Iceland, Paris, Venice, Rome, Amsterdam.
 
2.
Venice Italy, Europe greece.
 
Question
25 of 25
What advertising and promotions do you use to promote your name?
 
User Submitted Interview Answers
1.
Image is important but we need to stress the qualities -personal recommendations.
 
2.
Flyers distributed in busy street, target SMSs and facebook.
 
Contributing Author
Christine Pasqueretta
HR Executive
Author
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