As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

"Throughout my career, I've worked very independently and have needed to keep very open lines of communication with my manager. In my current role, I am often working alone at our retail location. Throughout the work day, I keep track of any minor issues that happen and then email them to my manager at the end of my shift. If I know he's working and there is a serious issue, I pick up the phone immediately and call him. I know that he has always appreciated my open communication with him and I would always maintain this with my manager in this role."

Ticket Agents work very independently on a daily basis and you will be relied upon to keep your manager up to speed on your work progress and any potential issues that you are facing on the job. As you answer, be sure to stress your ability to work independently while also being very communicative to your manager. If possible, use examples of how you've communicated with managers in prior roles you've held. Also, don't hesitate to tell your interviewer about your project management and organizational skills. Provide examples of methods/tools used to help you be more efficient at work and keep all relevant parties involved up-to-date.

Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?

"Throughout my career, I've worked with very strict safety protocols. During my time in the food service industry, a lot of my duties involved ensuring the safety of the food products. This included taking temperature measurements, checking shelf dates and rotating product on a regular basis. These safety measures were in place for the health and well-being of our customers and were always a top priority in my book."

The Federal Aviation Administration and other regulating agencies have many safety and security protocols in place for airline staff to ensure that airline passengers and staff experience the safest atmosphere possible. While you won't be asked during an interview to know and recite any specific protocols, your interviewer will simply be looking to know that you have worked with safety and security measures in your work in the past as an indicator of your ability to do so in a new role. In preparation for your interview, be sure to think of times that you had to follow specific safety protocols on the job. As you explain those to your interviewer, make sure to explain that you understood the importance of why those protocols were important.

How do you feel about wearing a company uniform on the job every day as a Ticket Agent?

"Having never had to wear a formal uniform during my career, I'm honestly very excited about the prospect of doing it for this role. When I've traveled in the past, I've always been very impressed by the uniformed look of airline staff. Even though I've never had to wear a formal uniform on the job, I always take great pride in my personal hygiene, grooming, and appearance when showing up for work and would continue to do so if I were representing your company."

Most airlines require their Ticket Agents to wear a company uniform while on the job to best represent their brand to current and prospective customers. As you prepare for your interview, try to research the uniform requirements for this position and reiterate to your interviewer that you are always willing to be compliant with all uniform requirements for this role. If you have prior experience in wearing a uniform on the job, talk about that experience. And while it isn't asked directly, this question also gives you the opportunity to talk about your thoughts on personal appearance in this role. Let your interviewer know that you take your overall appearance seriously because you know how it positively impacts how you represent your employer.

Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

"I consider myself in excellent physical shape and do so by eating healthy and exercising on a daily basis. I'm able to meet all lifting requirements for the job and don't have any issues standing for hours on end as I work. In my current job, I am required to lift items, that sometimes exceed 75 pounds, onto a waist-high shelf. Every year, I receive training on safe lifting and ergonomic techniques for my work that I'm able to carry over to this role."

Prior to even applying for the job, it is important that you read the Ticket Agent job posting that you will be interviewing for so that you have a really strong understanding of the physical demands of the job. Working as a Ticket Agent requires long hours on your feet, lifting heavy baggage that is being checked, and working into the wee hours of the night. For your answer to this question, be sure your interviewer knows that you fully understand the physical demands of the job and reiterate to them that you are able to handle all demands. Using examples of times you've had similar physical demands during your career will help your interviewer see that you have the physical ability to perform the job.

Do you have direct experience working in a retail setting or customer cash transactions?

"Throughout my high school years, I worked as a cashier for a large grocery store and am very familiar with handling cash and credit card transactions for customers with a smile on my face. In that role, I took it upon myself to become as educated as possible on the products that we sold so I could help educate customers on their purchases. This experience, coupled with my current role as a Customer Support Coordinator, would help me be an ideal fit on your team as a Ticket Agent."

Working as a Ticket Agent will require you to handle customer ticket transactions and any prior experience that you have will be great for your interviewer to know. Because your interviewer may not be able to see your experience on your resume, be sure to expand upon the specific experience that you have in handling cash, check, and credit card transactions both in-person and over the phone. If you don't have direct experience doing this, try to focus on your direct customer service experience and how that will translate into this part of the job.

How would you multitask many different customer requests and duties at one time?

"In my current role as a Sale Representative, much of my work is done over the phone. I have a specific customer base that I call on on a biweekly basis and have a very organized plan worked out with them on my call schedule. While I have this mapped out each day, I'm also responsible for other customer calls that come in, and I help cover the general phone lines on a daily basis. Being flexible in my duties helps me prioritize high-need customer requests first and then ensure that my daily calls are handled promptly. I stay organized by having a daily checklist built into my Outlook program. If hired as a Ticket Agent, I think these skills would put me at a great advantage to jump feet first into the role."

As a Ticket Agent, you will face many busy days where you have customer after customer with requests to add to your regular day-to-day duties. With this question, your interviewer will be looking to hear that you have the ability to prioritize customer requests by their urgency, while not losing sight of the other essential parts of your job. Share a real-life example to demonstrate how you prioritize and organize your job duties in your current role and how that can transfer to being a successful Ticket Agent.

Are you striving for a leadership role in the future?

"I read on your job posting that growth opportunities are available at your company, and this is something I am very excited about. I hope to become an expert in my field and move up the ladder, so as to ultimately manage a team and lead my team members to ensure their professional success."

Prior to your interview, be sure to research the company you are interviewing with in detail to learn about potential growth opportunities in the future, if you are hired. If your interviewer is asking this question, it is very likely that they would prefer to hire a candidate with leadership skills and a desire to take on more duties in the short to long term within their organization. As you answer this question, be open and honest about your career goals in relation to being a leader and also really sell your interviewer on your long-term interest in working for the company. In the end, they will be looking to ensure that the person they hire will be in it for the long haul.

How do you feel your education has prepared you for this role?

"In applying for this position, I could see that you prefer the ideal candidate to have a bachelor's degree. Five years ago, I obtained my degree in Hospitality Management to help me delve into a career in the tourism industry. During my time in this program, I feel like my class in financial accounting really helped me prepare for the ticket transaction duties in this role. As well, I had classes in sales, marketing, and interpersonal effectiveness that have really driven me toward the customer service side of the industry."

Prior to your interview, it is important to first understand the education requirements for a position as a Ticket Agent. Most large airlines require a high school or equivalent degree for the role, so it is important to first discuss that you meet the requirements of the position. Some employers prefer a post-secondary degree and if you hold any advanced degree, be sure to discuss how that has prepared you for this role. From there, try your best to discuss how your education and the additional training you have received throughout your career have prepared you for the key duties of a Ticket Agent. If possible, focus on customer service and interpersonal skills as best as you can.

Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?

"Knowing that this role as a Ticket Agent requires hours at night, on the weekends, and holidays, I want you to know that I am very open to the hours required for the job. Currently, two of our three kids are now graduated and out of the house and our high schooler at home is very self-sufficient if I am working outside of school hours. Having a spouse at home on the evenings and weekends also helps as well."

Prior to applying for a role as a Ticket Agent, it is important to know that Ticket Agents work shifts that include nights, weekends, and holidays, as airlines are a business that flourish during these times. Should your interviewer ask this question, it is highly likely you will have to work such hours. As such, the interviewer will expect you to be able to work as needed. As you answer, be sure to reiterate that you are flexible to be able to work any hours that you may be scheduled. If you do have any sort of time commitments regarding family or other personal matters, now is the time to disclose those as well. Keep in mind that a simple answer of not being able to work weekends could immediately disqualify you for the role.

Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.

"I pride myself on being extremely reliable and always on time. In my current role, I have to work very long hours, sometimes working overtime until 9pm, while starting my day at 6am. My job is also located thirty minutes from my house, and I have to ensure that I get a good night's sleep and prepare for the next day the night before. I am proud to say that I have never called in sick following a long day or been late during my time there."

As a Ticket Agent working for a very busy airline, your employer will count on you to be a reliable employee that shows up each scheduled day for work and on time. As you answer, provide an example or two of your excellent attendance record and punctuality in previous positions. If you have an example of a time you were rewarded for your behavior or where it could have been difficult for someone to remain reliable, yet you were, be sure to point that out to your interviewer as well.

What personality types would you say that you work the best with?

"My choice to go into customer service-type roles during my career was due to the fact that I am a people-person by nature and a person that loves to solve problems. I have found that I have the ability to work with all different personality types effectively and I do so by approaching different personality types with unique strategies. If I can tell that a customer is going to be hard-nosed and demanding, I let them do most of the talking initially and use my listening skills to hear what it is that they desire. I then use that information to work with them on finding solutions. If I encounter a timid customer, I don't hesitate to take the lead on what options exist for them and then let them make decisions from there."

As a Ticket Agent, you will be working with travelers from all over the world and from different backgrounds, along with working alongside colleagues from many different fields. As you answer this question, it is important to point out that you are able to work with all types of personalities and that you have the ability to be flexible in how you work with people. This question also gives you the ability to point out your personality, so be sure to showcase yourself in a light that proves your ability to provide excellent customer service to any person that you work with.

In your opinion, what are the top 3 skills required to be a successful Ticket Agent?

"The top three skills required to be successful in this role are relationship-building skills, the ability to work under pressure, and being customer-oriented. As you can see from my resume, I have built my career to this point in customer service-related roles where I've performed sales and service functions. The customer service aspect is the main attractant for me."

To successfully answer this question, you will need to have a good understanding of the Ticket Agent job that you are interviewing for. To do this, be sure to review the job posting before the interview to familiarize yourself with the work involved and skills required for this position. In the research that you do, you'll typically find that customer service, sales, and organizational skills come to the top most often, so be sure to hit on these points, if at all possible. When you do answer, be sure to talk about your experience in putting these skills to use on the job to really sell yourself to your interviewer.

Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?

"A couple of years ago, I realized that at the end of the night when balancing my till, I had overcharged an elderly lady for a purchase she had made previously in the day. Luckily, we collected contact information from our customers who were willing to provide it. Rather than letting the issue slide like some may have, I talked to my manager to let him know of my mistake and asked if I could contact the customer directly to apologize and discuss options for issuing her a refund of the overcharge. Upon calling her, she was very thankful for our honesty as a company. This situation really made me realize that doing the honest thing, even when it's difficult, is the right thing to do."

Having integrity in the workplace involves being honest and having a set of ethical and moral principles. The building of integrity leads to trust and confidence in the work that you do and this trust is imperative to the work that you'll be doing as a Ticket Agent. While there are many directions you can take your answer to this question to prove that you've displayed integrity in your work, try to focus on your reliability and respectfulness as they pertain to providing excellent customer service.

What is your ideal company culture?

"An ideal culture for me to thrive in would be one built on mutual respect and servant leadership. I am a firm believer in a culture where everyone is treated equally and all staff are respected to do their jobs to the best of their abilities. I'm also a firm believer in community involvement through volunteer efforts."

As a Ticket Agent, you will often be the face of the company to customers, and you'll be expected to reflect the culture and values of the company to the customer. Always review the job posting and company website/social media pages to familiarize yourself with the company. Answer this question by mentioning something you read on the job posting or website re: company culture, and provide a reason as to why this is the right environment for you.

Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?

"A couple of years ago, I received a promotion that I had interviewed for that several other colleagues of mine had interviewed for as well. Following my acceptance of the position, a very close coworker of mine, that I had built a great personal relationship with, was acting much different around me and I knew right away that he was likely upset about not getting the promotion. While we were friends outside of work as well, I knew that this situation shouldn't impact life inside the workplace. I put it on myself to be proactive and break the ice with him by having a very frank conversation about my promotion and our relationship moving forward. My approach was to be forthright and ask why his attitude was different toward me, while not apologizing for being promoted. He immediately apologized to me for acting strange after not getting the promotion, and he congratulated me on my new role. From that point forward, things were much better between us, and we remain close friends to this day."

As a Ticket Agent, you will be working with many other fellow Ticket Agents and other positions with the airline. As in any career or job field, conflict in the workplace is inevitable. In your answer, your interviewer will ideally be looking to hear that you aren't afraid of conflict and that you have the wherewithal to quickly handle conflict and then learn and benefit from it moving forward. As you answer this question, be sure to tell your interviewer about your conflict resolution skills and your ability to remain professional and respectful in all situations.

How would your most recent supervisor describe your work ethic?

"If you were to talk to my current manager, they would describe my work ethic as excellent. I pride myself on being fully committed to my work and the company that I represent. I do so by being respectful to everyone that I work with. I have received the highest customer service marks on my performance reviews with my current company, and I attribute those high marks to my professional demeanor and great communication skills. My work ethic will transition wonderfully to a role as a Ticket Agent, as I will show up to work hard and solve problems every day."

To be successful as a Ticket Agent, your interviewer is ideally looking to hear that you are committed, reliable, respectful, and professional in all that you do on the job. As such, answer this question by including how committed, reliable, respectful, and professional you are, despite the challenges you may face. When you answer, try to tie the key components of your work ethic to the work that a Ticket Agent performs on a day-to-day basis to really sell yourself to your interviewer.

Describe a time where you had to overcome a big challenge.

"Last year, my sales team faced a period of time where we lost three colleagues to sudden turnover and had another team member on maternity leave. This put the five remaining colleagues on staff in a very precarious situation. From the moment we knew we were going to be short-staffed, I led our team in working with our manager to rework our schedules, ensuring that we were staffed at all times and having at least three team members on during busier times. This required a lot of communication amongst our team and dedication to pick up the slack for others when they had other responsibilities. As our leaders worked hard to hire more team members, I ended up being very appreciate of this challenging time, as it brought our work team much closer together than we were prior."

As you would work with travelers as a Ticket Agent in this role, you may encounter some challenging situations that will require you to think on your feet and be flexible. For this question, your interviewer will be looking to hear that you have faced some challenges during your career with success. Rather than preparing for this question by focusing on specific categories of challenges, try to focus more on a challenge that you faced where you had to use solid problem solving skills and teamwork to get the job done.

Give us an example of a time where you provided excellent customer service.

"In my current position, I handle online orders and shipping items to customers on a daily basis. Last year, the company that we shipped products through was experiencing significant delays in shipping at busier times of the year. Prior to the Christmas season, I began proactively reaching out to customers with expected shipping times once their order came through our system. I also worked closely with our shipping company on a regular basis to relay expected delivery times. This proactive approach kept the customers informed from the moment they placed an order, which greatly reduced the number of unhappy customers contacting us about orders arriving late. Setting the expectation right away was very important to our customers and allowed for repeat business."

Coming in to this interview for a Ticket Agent role, you should be fully aware that providing the best customer service with each and every interaction is vital to your success in the role. This question now offers you the platform to provide the proof that you are able to do this by sharing a specific example of a time that you provided excellent customer service. As you prepare for your interview, try to think of a time when you navigated a difficult situation for a customer that turned into a true win-win situation both for the customer and your organization through the service that you provided. As you answer, be sure to be as detailed as possible in the service you provided and the processes that you followed.

Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?

"I pride myself on my excellent communication skills and would rate my communication skills as excellent. In the customer-facing roles that I've held throughout my career, including sales roles, I always take the time to listen to my customers' needs and use what I learn to find the best approach with them. In this role as a Ticket Agent, I would pay close attention to a customer's needs in terms of budget and timing for travel, and then I'd assist them in finding the best flights. A positive attitude and a willingness to listen goes a long way with customers."

Working as a Ticket Agent will have you working with many customers on a daily basis and your main responsibilities will require excellent verbal and written communication skills. Customer interactions will be in-person, over the phone, and through email communications. As you rate your communication skills for your interviewer, be sure to talk about your ability to listen to the needs of the customer and your ability to meet those needs. Be sure to mention your reflective listening skills and your ability to fully understand the products that you'll be working with on a daily basis.

How would you define excellent customer service as a Ticket Agent?

"I am a firm believer in the golden rule being applied to customer service and I always treat others the way I would want to be treated. Excellent customer service involves professionalism, clear communication, and respectful interactions with all people that I encounter. Whether I am helping a new customer reserve a flight or working with a very stressed-out customer to book a last minute flight, I will always give them the respect and courtesy they deserve, while helping to find the best solution possible to meet their needs."

As a Ticket Agent, excellent customer service really boils down to your ability to help make the customer's travel experience as flawless as possible. To break down how you can define this, it is important to break down the key duties that you may be assisting customers with. On a day to day basis, you will be checking in baggage, ticketing, altering reservations, helping with seat assignments, handling payments, and answering questions that customers have. Answer this question by putting emphasis on respect, good communication skills, and professionalism in all work that you perform. You should highlight that you always take time to carefully listen to customers and ensure you are a good representative of the company.

How do you handle stressful situations?

"My current workload can be very stressful at times, and I handle this flawlessly by staying focused on one task at a time and maintaining a positive attitude at all times. There have been countless times that I have watched my colleagues become too stressed out and quit by trying to juggle too many tasks at one time and become frustrated. This drives them to the point of no return. I also am a firm believer that work stress can be greatly reduced by what a person does outside of work. For me, the ability to handle a high stress work day starts in the morning with personal hygiene, a good breakfast, and some motivational music on the commute. After work, working out and spending quality time with family help me feel refreshed and settle in to get a good night's sleep."

Ticket Agents for airlines handle a lot of stress on the job. From the busyness of travel around major holidays to working face-to-face with stressed travelers everyday, the demands of the job absolutely will require you to be able to handle stressful situations with ease. Answer this question by emphasizing your ability to work under pressure and remain unfazed by challenges by citing some examples of jobs in the past where you had to handle stress. While obviously highlighting your ability to handle stress during your work day, your interviewer will also be looking at how you cope outside of work following a stressful day on the job. Because of this, make sure to mention how you recharge yourself and keep your mental health in peak form for another work day.

How would you calm an irate passenger that would not take no for answer?

"I would remain calm and professional, keeping in mind that I represent the company at all times. I would calmly listen to the passenger so they have a chance to be heard and then would do my very best to assist them in a timely fashion. Should I be unable to solve their issues, I would immediately get in touch with my supervisor or a more experienced colleague, should my supervisor be unavailable. In my current job, I had to handle a very disgruntled client who came into our office claiming we sold a faulty product that caused quite a bit of damage to his vehicle. Because of the customer service training I have received, I remained very calm and carefully listened to what he was saying. When he was done, I set forth a plan of action to get him in touch with the manufacturer of the product to see what could be done, and the customer was happy with that approach. I know that my ability to hear him out and remain calm helped diffuse that situation."

Working as a Ticket Agent will require providing assistance to customers from all over the world in all frames of mind. Every once in a while, a customer won't hesitate to take their frustration out on you. For this question, your interviewer will be looking to hear that you have the skills necessary to keep a tough situation from becoming even more detrimental to you and the people around you. If possible, answer this question by providing examples of your customer service and relationship building skills while highlighting your ability to use critical de-escalation techniques like remaining calm, listening, sympathizing, and apologizing.

What are your career goals?

"At this point in my career, my main goal is to find a stable employer that will continue to flourish for the next 10 to 20 years that I can learn and grow with. The airline industry is very appealing to me because of the fast-paced working environment and the opportunity to meet different people on a daily basis. Being a Ticket Agent would fulfill my desires of providing top-notch customer service to people while also showcasing my sales skills."

This question is always a tough line to tiptoe as you answer because you want to be open and honest with your career goals while also showing a long-term commitment to the company that you are interviewing with. Prior to your interview, be sure to review the job posting to familiarize yourself with the work involved and determine whether growth opportunities are available at this company. Should opportunities be available, and should they be listed, answer this question by mentioning one (or a few) of these by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer.You may also answer this question by mentioning an exciting career you saw on their website and by supporting your answer with your educational/professional qualifications and personality traits, making you the perfect candidate for this employer.Be sure to provide an example related to the position/company you are applying for. Should your answer completely differ, such as wanting to work in a completely different industry, you may be immediately disqualified. The interviewer/employer may believe you applied for their position simply because of financial incentives and that you would leave should an opportunity in another field become available.

Walk me through your experience in customer service based roles.

"As you can see from my resume, my two most recent jobs involved a very front-facing customer service role. In my current role, I work with customers that come into our store to buy products that aren't purchased on a regular basis. This makes the customer education component so important, and I pride myself on my ability to know our products and how they fit the needs of my customer. I have excellent communication skills that really help me thrive in this role. In my previous role, I was a Front Desk Associate at a large resort where I was responsible for assisting guests staying at the resort, handling the incoming phone calls for reservations, and checking in guests as they arrived. I feel like my experience would really set me up for success as a Ticket Agent."

For a Ticket Agent, customer service is a top priority and your interviewer will be looking to hear about any relevant experience that you have. Answer this question by providing examples of past customer service experiences in a professional, volunteer, or educational setting (i.e. university), while mentioning some of the duties involved (as per the job posting), should you have such experience. This will demonstrate you already have the required experience for this role.

"As you can see from my CV, all the jobs I have listed are involved with a very front-facing customer service role. In my current role, I work with customers that come into our venues to have an authentic live entertainment experience, whether that is a rock concert or a musical. This makes the customer education component so important, and I pride myself on my ability to know our audience and range of events. I have excellent communication skills that really help me thrive in this role. In my previous role, I was an online fulfillment center team member within the Warehouse store where I was responsible for picking and packaging online orders and assisting customers on the shop floor as a retail assistant. I feel like my experience with customers in both the hospitality and retail industries has really set me up for success as a Fares and Ticketing Consultant."

Why should we hire you?

"I feel like I would be the best fit for this role because of my firm belief in meeting the needs of customers. A successful airline relies on customers who fly with them on a regular basis and word of mouth between customers. I know that Ticket Agents have a big responsibility to reflect excellent customer service. In my current role, I am a great listener, and I take the time to learn the needs of my customers and find products that best suit them."

Success as a Ticket Agent comes down to the essential requirements of the job: customer service, safety, and sales. Prior to your interview, be sure to review the job posting before the interview to familiarize yourself with the duties involved and the qualifications required from the successful incumbent. Answer this question by emphasizing your educational qualifications, experience, and personality traits that provide evidence of your ability to handle these key requirements of the job.

Ticket Agent Interview Questions

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1. As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?
2. Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?
3. How do you feel about wearing a company uniform on the job every day as a Ticket Agent?
4. Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?
5. Do you have direct experience working in a retail setting or customer cash transactions?
6. How would you multitask many different customer requests and duties at one time?
7. Are you striving for a leadership role in the future?
8. How do you feel your education has prepared you for this role?
9. Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?
10. Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.
11. What personality types would you say that you work the best with?
12. In your opinion, what are the top 3 skills required to be a successful Ticket Agent?
13. Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?
14. What is your ideal company culture?
15. Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?
16. How would your most recent supervisor describe your work ethic?
17. Describe a time where you had to overcome a big challenge.
18. Give us an example of a time where you provided excellent customer service.
19. Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?
20. How would you define excellent customer service as a Ticket Agent?
21. How do you handle stressful situations?
22. How would you calm an irate passenger that would not take no for answer?
23. What are your career goals?
24. Walk me through your experience in customer service based roles.
25. Why should we hire you?

Ticket Agent Interview Questions

1. As a Ticket Agent, you will be working very independently. How do you keep your manager informed about what is being done in your work area?

2. Ticket Agents are often asked to abide by specific safety and security protocols on the job. Have you had to work with these types of protocols in previous work?

3. How do you feel about wearing a company uniform on the job every day as a Ticket Agent?

4. Working as a Ticket Agent involves some serious physical demands. Are you able to meet the physical requirements of the job?

5. Do you have direct experience working in a retail setting or customer cash transactions?

6. How would you multitask many different customer requests and duties at one time?

7. Are you striving for a leadership role in the future?

8. How do you feel your education has prepared you for this role?

9. Ticket Agents are required to be available to work many variable hours. Are you able to work weekends, evenings or overtime as needed?

10. Attendance on the job is very important. Tell me about your attendance record and punctuality in your previous role.

11. What personality types would you say that you work the best with?

12. In your opinion, what are the top 3 skills required to be a successful Ticket Agent?

13. Ticket Agents have to work with a high sense of honesty and ethical principles. How have you shown integrity in your work in the past?

14. What is your ideal company culture?

15. Tell me about a time where you had to deal with conflict with a co-worker. How was the situation resolved?

16. How would your most recent supervisor describe your work ethic?

17. Describe a time where you had to overcome a big challenge.

18. Give us an example of a time where you provided excellent customer service.

19. Excellent communication skills are required to be successful as a Ticket Agent. How would you rate your communication skills?

20. How would you define excellent customer service as a Ticket Agent?

21. How do you handle stressful situations?

22. How would you calm an irate passenger that would not take no for answer?

23. What are your career goals?

24. Walk me through your experience in customer service based roles.

25. Why should we hire you?