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Service Station Attendants Interview
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30 Questions and Answers by Rachelle Enns

Updated December 27th, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Business    
Question 1 of 30
When was the last time you helped out a coworker?
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How to Answer
The interviewer would like to see how far back you need to reach, to answer this question. Are you a highly collaborative person, or do you spend most of your day with your head buried in your work and not looking for opportunities to be a team player? Big or small, quickly think of a time when you assisted someone else, helping them to be successful in their role.
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Answer Examples
1.
When was the last time you helped out a coworker?
The interviewer would like to see how far back you need to reach, to answer this question. Are you a highly collaborative person, or do you spend most of your day with your head buried in your work and not looking for opportunities to be a team player? Big or small, quickly think of a time when you assisted someone else, helping them to be successful in their role.

Rachelle's Answer #1
"I helped a coworker to ring in a refund for an angry customer yesterday. She was nervous because the customer was a bit intimidating, and I could tell she needed my help. I kept the customer occupied in conversation while she performed the refund on our point of sale. She thanked me later for noticing her need and jumping in. That's what teamwork is all about, and I know she would do the same for me."
Rachelle's Answer #2
"Just this week, I helped a fellow student write the introduction to an English paper. She was feeling a bit stuck, so we had a 30-minute brainstorm to get her mojo flowing again. I found it fun to help, and I am sure she will receive a strong grade for all of her hard work."
2.
Walk me through your experience as a Service Station Attendant, including any specific training.
The interviewer wants you to describe your work history briefly, and any related training you have received. Be brief and decisive, outlining one or two main achievements in each of your jobs. Be sure to include any relevant training, whether formal or on-the-job. It is essential to avoid complaining about any past jobs or previous employers as you take the hiring authority through your work history.

Rachelle's Answer #1
"I began working at a service station in high school as a part-time sales attendant, then moved to full time after graduating. I worked as an assistant manager of the same service station while finishing my certificate in automobile service. My tenure with my past employer has been strong, and I am now looking for an employer who can offer me work that relates closer to my education in automobile service and maintenance."
Rachelle's Answer #2
"I am new to my career, having just graduated from vocational training and earning a certificate in automobile maintenance. I have worked seasonally in retail, primarily in customer service based roles, where I received training in customer dispute management."
3.
Have you ever been fired from a job? If so, can you explain the situation?
Being let go from your position is an unfortunate event; however, it happens to the best of us and often for situations that are out of our control. It's best to own up to it if you have ever lost your job. Be brief in your explanation but also let the interviewer know what you learned.

Rachelle's Answer #1
"I experienced a termination once before. Earlier in my career, I was not as prompt as I am today. After coming to work late a couple of times, my boss lets me go. It was embarrassing and changed the course for me. I am much more dedicated and have not been late for work in years."
Rachelle's Answer #2
"Luckily, I have never experienced a termination. I like to give my best in all situations. If I am not performing up to my employers' standards, I would appreciate an open and transparent conversation so that I have the opportunity to adjust my approach and deliver better work."
4.
The hours of a Service Station Attendant can be unpredictable. Are you willing to work overtime, evenings, and weekends?
It's essential to be very honest about your schedule and your ability to meet the needs of the hiring company. Make sure you are crystal clear on the expectations, since many service stations are open late, on holidays, or even operate on a 24/7 basis. Share what you can do, and ask what the expectations are in return.

Rachelle's Answer #1
"I am willing to work as a cohesive member of the team and understand that this means some weekends, evenings, and holidays. I am very open to overtime hours as well. I am a hard worker and ready to take on a full workload."
Rachelle's Answer #2
"Since I am still in school, my ideal hours are from 4 pm until close and also most weekends. My availability will be more flexible during the summer and also on some holidays such as Christmas and spring break. Could you share with me the expected hours and commitment for this position?"
5.
How do you feel about saying 'no' to a customer with unreasonable requests?
In a customer service focused role, you have likely come across some pretty crazy requests from customers! The interviewer is interested in knowing where you draw the line when it comes to customer needs that you cannot deliver. Give an example of a time when you had to say no to a customer. Assure the interviewer that you are happy to accommodate anyone within reason!

Rachelle's Answer #1
"In retail, there will be customers who want you to deliver the impossible. I am down for a challenge; however, there are some things that I cannot do. I recently had a customer who wanted to go through our car wash with an exposed propane tank on the back of his truck. I refused to sell him a wash ticket, and he was furious. No matter what I did to reason with him, he did not seem to understand. Once I directed him to a hand was station down the street, he dropped the subject and left. I realize that I cannot make everyone happy, and I am okay with that, especially when it comes to the safety of others."
Rachelle's Answer #2
"Naturally, I want to say yes as often as possible; however, I know that there are situations to keep in mind, such as safety, protocol, and in the event of a service station environment - even government policy. If the situation were serious or related to the safety of others, I would have no problem turning down a customer request. I would do so respectfully, of course."
6.
As a Service Station Attendant you will come across rude customers from time to time. How will you deal?
When you work in customer service, you will sometimes come across rude individuals, and the interviewer wants to know that you can handle such a situation with professionalism. Give an example of a time that you had to deal with a challenging customer situation. Be sure to include a positive outcome, or what you learned from the incident.

Some ways that you can efficiently handle a rude customer:

- Remain kind, polite, and pleasant
- Actively listen to their grievances
- Apologize for the situation
- Maintain a neutral tone of voice
- Avoid taking anything they say, personally

Rachelle's Answer #1
"I have handled many rude customers who are often in a rush or are unhappy about the price of fuel and seem to take it out on me. I make sure to let anything rude they said to slide off my back like it is nothing. I keep smiling and doing my job!"
Rachelle's Answer #2
"I have a resilient personality and an ability to handle rude people without an issue. If a customer is unhappy, I will ask them what I can do to alleviate the situation. I am all about customer service and service with a smile!"
7.
How soon can you start?
In industries such as retail and customer service, it is not uncommon to be offered the job right on the spot. Depending on the situation and location, the hiring authority may see more turnover than usual, leading to faster decision making in the hiring process.

Before your interview, make sure you have a start date in mind for the new employer. You may need to give two weeks to your previous position. If you are unemployed, perhaps you can start right away. In either situation, be prepared with an affirmative answer.

If you are currently working, you should always show professionalism by offering two weeks' notice to your current employer. No hiring manager is ever impressed when they hear 'I can quit my job today and start tomorrow!' Show that you are professional and reliable in all situations.

Rachelle's Answer #1
"I would give the customary two weeks' notice to my current employer, out of courtesy to them. Of course, I am eager for this role and would love to make this change as soon as possible."
Rachelle's Answer #2
"I just finished school and am ready to begin this next phase as soon as I can. Do you have a start date in mind?"
8.
Are you able to easily explain to any customer the basics of their vehicle troubles?
As a Service Station Attendant, you may need to help customers with spark plugs, flat tires, burnt-out headlights, broken windshield wipers, and more. The interviewer would like to know that you can explain these issues to someone no matter their depth of knowledge. Think about the way you would explain spark plug replacement to someone who knew nothing about vehicles, for instance. Overall, it's essential to show the hiring authority that you can deliver a simple explanation to their customers who need minor repairs on their vehicles.

Rachelle's Answer #1
"I have worked on vehicles for the past eight years and am very confident in my ability to explain many functions of a vehicle in layman's terms. For instance, I help my grandmother with her vehicle maintenance and can explain what I did in a way that she finds interesting. Sometimes a great way to explain is by showing the customer what I am doing, helping them to feel involved in the repair process."
Rachelle's Answer #2
"As I learn more about the mechanics of a vehicle, I think of ways that I would explain the process to others if needed. I have read many complicated guides and manuals and believe that most people would benefit from simpler language and explanations when it comes to vehicle repair and maintenance."
9.
How would you explain the different grades of fuel available at the pumps?
Every service station will have a different offering when it comes to the type and grade of fuel sold. Some gas is more expensive than others because of the oil treatment and the kind of refinement that the gas goes through before being available at the pump.

In North America, the most common types of fuel include regular, mid-grade, and premium. You will see these grades referred to by number, which is an octane reading, usually as 87 for regular, 89 for mid-grade, and 92 for premium. Talk about your understanding of fuel grades and how you would explain these grades to a customer at the pump.

Rachelle's Answer #1
"Because the manufacturer of the car determines the ideal fuel grade, if a customer asked me what kind of fuel they needed, I would show them the number on the inside of their gas tank cover. If the number says 87, for instance, I will let them know that the makers of their car recommend regular fuel or higher. This octane rating refers to how the gas will perform. It's a tough concept to explain fully, so I would give the customer a simpler overview like I just described."
Rachelle's Answer #2
"I would keep things simple and explain that fuel comes in a variety of purities. Your car manufacturer provides you with guidelines based on your cars' performance. That number inside of your gas cap tells you if you need regular, mid-grade, or premium fuel."
10.
Name a few ways that you could up-sell a customer purchasing fuel.
Many service stations rely on selling more than just fuel or primary vehicle needs, such as windshield washer fluid. If you have experience working as a Service Station Attendant, tell a brief story of a time when you maximized a sale during a customer interaction. If you are new to your career, think about the times you have gone to a service station. What other products or services were available to you?

Rachelle's Answer #1
"Every time I sell fuel, I also offer a discounted pack of car washes, washer fluid, and snacks. These are all items that are easy to upsell since they are related to driving, road trips, and regular vehicle maintenance. I would say, on average, I upsell around 20% more of the original transaction. This up-selling makes a significant difference for my employers' bottom line."
Rachelle's Answer #2
"When I am at the service station, I am often asked if I need a car wash, a bottle of water, or any washer fluid or oils. I think it's great to offer choices to customers, so, for that reason, I come prepared to up-sell your customers any product or service that will benefit them."
11.
What type of manager do you best work with?
The interviewer would like assurance that you are going to get along well with your assigned manager. There are many different management styles, and perhaps you do well with a variety of them. Tell the interviewer about your favorite manager in the past and why you worked so well together. You should also ask the interviewer in return if they can describe the working style of the person to whom you would be reporting.

Rachelle's Answer #1
"I work well with a manager who can set clear guidelines and then allow me to perform my best work. I am independent; however, I love a collaborative work environment. This best describes my current work environment. Could you share with me a bit more about the work style of the person to whom I would be reporting?"
Rachelle's Answer #2
"I can get along well with many different personality types; however, at this early stage in my career, I work best with managers who like to coach, train, and develop their staff. Could you describe the work style of the manager in this role?"
12.
When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
The interviewer would like to know more about your problem-solving skills and your personality. Discuss how you tackle problems when they arise, keeping your answer work-related if you can. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight to the interviewer that you are capable of handling issues professionally while using sound judgment.

Rachelle's Answer #1
"I'm a 'roll up my sleeves' kind of person. I see a problem, envision a solution, and begin to tackle it, figuring it out as I go and asking for help along the way. I believe that I cannot leave a problem to fester or become bigger than it already is. I have to take ownership of the issue and involve myself in the resolution right away. With that said, I am responsible for my decision making and certainly don't jump in blind. If I am unsure of what action to take, I will ask my leader for advice."
Rachelle's Answer #2
"I think it depends on the situation at hand, honestly. In a familiar situation, I am ready to jump right in and tackle the problem. However, when the stakes are high, or tension is high, I am more inclined to take a step back, slow down, and be more thoughtful in my approach."
13.
Walk me through your experience with automobile care and maintenance.
The hiring authority would like a thorough overview of your experience caring for vehicles, whether your own or on the job. If you have formal education related to automobile care and maintenance, be sure to outline this training. If you are new to the industry, be sure to express that you are eager and ready to learn new skills.

Rachelle's Answer #1
"I have taken a few online automotive maintenance courses, alongside my on-the-job training and experience over the past number of years. My coursework has included ASE Certification as well as Autoshop 101 and Small Engine Repair. Should you choose to hire me, I have skills that I am ready to apply as well as teach to other more junior attendants."
Rachelle's Answer #2
"I have watched tutorials online related to small engine repair, motorcycle maintenance, and shop safety. I have a short term goal of attending vocational school part-time while I work. I want to earn my ASE Certification over time."
14.
When pumping gasoline, what safety factors should you consider?
The interviewer wants to be sure that you have the proper approach when it comes to pumping gasoline. When done incorrectly, this task can present many dangers. Talk to the hiring authority about any training you would have in regards to safety around the pumps.

Rachelle's Answer #1
"I understand dangers such as a build-up of static electricity, fire, spillage, and more. Some things to remember are to avoid having the customer exit and re-enter their vehicle while fueling. Also, to never smoke near the pumps. Lastly, never overfill a tank. I have had formal safety training from my previous gas attendant role and am prepared to apply my knowledge to this position."
Rachelle's Answer #2
"As a trained driver, I have also received informal training on best practices at the pump. I am attentive when filling up with fuel and will give the same level of attention to my service station customers. I would appreciate formal training on propane once I begin working for your station."
15.
Have you ever made a mistake on a routine vehicle maintenance task? What happened, and how did you repair the situation?
We all make mistakes in the workplace; however, what is most important is the action that we take to fix the error. The hiring authority would like to see evidence that you are accountable for your actions. Think of a time when you made a mistake on a vehicle, and what you did to recover. If you do not have a vehicle-specific example, try to think of a time when you owned up to your mistake right away. Be prepared to talk about the lesson that you learned.

Rachelle's Answer #1
"When I was first working as a Service Station Attendant, I would accidentally overfill customers' tires because I did not fully understand how to perform the task. I filled tires with are bursts that were much too long, and I was misreading the tire gauge. After a few days on the job, I decided that I had better ask for help and training. It was a bit humbling as it seemed so simple to put air in a tire, but I knew I needed to ask for assistance and learn the proper technique. Today, I am never afraid to ask for help or research a new skill when I identify a gap in my knowledge."
Rachelle's Answer #2
"With my vehicle, I added the wrong grade of oil during a routine oil change. I ended up draining the oil and trying again with the correct type. It was a silly mistake due to a lack of attention to detail. Now, I triple-check that I have picked up the right kind of oil for my car before performing an at-home oil change."
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30 Service Station Attendants Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. When was the last time you helped out a coworker?
  2. Walk me through your experience as a Service Station Attendant, including any specific training.
  3. Have you ever been fired from a job? If so, can you explain the situation?
  4. The hours of a Service Station Attendant can be unpredictable. Are you willing to work overtime, evenings, and weekends?
  5. How do you feel about saying 'no' to a customer with unreasonable requests?
  6. As a Service Station Attendant you will come across rude customers from time to time. How will you deal?
  7. How soon can you start?
  8. Are you able to easily explain to any customer the basics of their vehicle troubles?
  9. How would you explain the different grades of fuel available at the pumps?
  10. Name a few ways that you could up-sell a customer purchasing fuel.
  11. What type of manager do you best work with?
  12. When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
  13. Walk me through your experience with automobile care and maintenance.
  14. When pumping gasoline, what safety factors should you consider?
  15. Have you ever made a mistake on a routine vehicle maintenance task? What happened, and how did you repair the situation?
  16. If a customer purchased a car wash coupon code that did not work, what would you do?
  17. Would your current employer be willing to provide a verbal or written reference for you?
  18. Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?
  19. As a Service Station Attendant, you will be responsible for large amounts of merchandise and cash. Do you consider yourself an honest and trustworthy employee?
  20. Have you received any formal customer service training?
  21. Tell me about the last customer service skill you learned.
  22. We are seeking a reliable person for our team. How many days were you absent or late for work this past month?
  23. Do you prefer to work on your own, or as a part of a team?
  24. We have a large variety of products and SKUs. Have you ever been responsible for inventory tracking and ordering?
  25. Are you prepared to work part of your day outdoors in a variety of weather conditions?
  26. Are you able to replace headlights, windshield wiper blades and spark plugs?
  27. Give me an example of how you delivered excellent customer service at your last position.
  28. Are you comfortable promoting a product, or up-selling, during a customer interaction?
  29. Do you have experience in collecting customer payments? If so, what type of transactions have you completed?
  30. Can you meet the physical expectations of this role including standing for an extended period of time and lifting heavy objects?
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