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Service Station Attendants

30 Interview Questions & Answers

1.
How would you explain the different grades of fuel available at the pumps?
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Every service station will have a different offering when it comes to the type and grade of fuel sold. Some gas is more expensive than others because of the oil treatment and the kind of refinement that the gas goes through before being available at the pump.

In North America, the most common types of fuel include regular, mid-grade, and premium. You will see these grades referred to by number, which is an octane reading, usually as 87 for regular, 89 for mid-grade, and 92 for premium. Talk about your understanding of fuel grades and how you would explain these grades to a customer at the pump.

1.
How would you explain the different grades of fuel available at the pumps?
Every service station will have a different offering when it comes to the type and grade of fuel sold. Some gas is more expensive than others because of the oil treatment and the kind of refinement that the gas goes through before being available at the pump.

In North America, the most common types of fuel include regular, mid-grade, and premium. You will see these grades referred to by number, which is an octane reading, usually as 87 for regular, 89 for mid-grade, and 92 for premium. Talk about your understanding of fuel grades and how you would explain these grades to a customer at the pump.

Rachelle's Answer #1
"Because the manufacturer of the car determines the ideal fuel grade, if a customer asked me what kind of fuel they needed, I would show them the number on the inside of their gas tank cover. If the number says 87, for instance, I will let them know that the makers of their car recommend regular fuel or higher. This octane rating refers to how the gas will perform. It's a tough concept to explain fully, so I would give the customer a simpler overview like I just described."
Rachelle's Answer #2
"I would keep things simple and explain that fuel comes in a variety of purities. Your car manufacturer provides you with guidelines based on your cars' performance. That number inside of your gas cap tells you if you need regular, mid-grade, or premium fuel."
2.
Name a few ways that you could up-sell a customer purchasing fuel.
Many service stations rely on selling more than just fuel or primary vehicle needs, such as windshield washer fluid. If you have experience working as a Service Station Attendant, tell a brief story of a time when you maximized a sale during a customer interaction. If you are new to your career, think about the times you have gone to a service station. What other products or services were available to you?

Rachelle's Answer #1
"Every time I sell fuel, I also offer a discounted pack of car washes, washer fluid, and snacks. These are all items that are easy to upsell since they are related to driving, road trips, and regular vehicle maintenance. I would say, on average, I upsell around 20% more of the original transaction. This up-selling makes a significant difference for my employers' bottom line."
Rachelle's Answer #2
"When I am at the service station, I am often asked if I need a car wash, a bottle of water, or any washer fluid or oils. I think it's great to offer choices to customers, so, for that reason, I come prepared to up-sell your customers any product or service that will benefit them."
3.
What type of manager do you best work with?
The interviewer would like assurance that you are going to get along well with your assigned manager. There are many different management styles, and perhaps you do well with a variety of them. Tell the interviewer about your favorite manager in the past and why you worked so well together. You should also ask the interviewer in return if they can describe the working style of the person to whom you would be reporting.

Rachelle's Answer #1
"I work well with a manager who can set clear guidelines and then allow me to perform my best work. I am independent; however, I love a collaborative work environment. This best describes my current work environment. Could you share with me a bit more about the work style of the person to whom I would be reporting?"
Rachelle's Answer #2
"I can get along well with many different personality types; however, at this early stage in my career, I work best with managers who like to coach, train, and develop their staff. Could you describe the work style of the manager in this role?"
4.
The hours of a Service Station Attendant can be unpredictable. Are you willing to work overtime, evenings, and weekends?
It's essential to be very honest about your schedule and your ability to meet the needs of the hiring company. Make sure you are crystal clear on the expectations, since many service stations are open late, on holidays, or even operate on a 24/7 basis. Share what you can do, and ask what the expectations are in return.

Rachelle's Answer #1
"I am willing to work as a cohesive member of the team and understand that this means some weekends, evenings, and holidays. I am very open to overtime hours as well. I am a hard worker and ready to take on a full workload."
Rachelle's Answer #2
"Since I am still in school, my ideal hours are from 4 pm until close and also most weekends. My availability will be more flexible during the summer and also on some holidays such as Christmas and spring break. Could you share with me the expected hours and commitment for this position?"
5.
When faced with a problem, are you more likely to jump into solving it, or are you the type to carefully assess the issue first?
The interviewer would like to know more about your problem-solving skills and your personality. Discuss how you tackle problems when they arise, keeping your answer work-related if you can. Whether you are the type to jump right into solving a problem or you are more methodical in your approach, highlight to the interviewer that you are capable of handling issues professionally while using sound judgment.

Rachelle's Answer #1
"I'm a 'roll up my sleeves' kind of person. I see a problem, envision a solution, and begin to tackle it, figuring it out as I go and asking for help along the way. I believe that I cannot leave a problem to fester or become bigger than it already is. I have to take ownership of the issue and involve myself in the resolution right away. With that said, I am responsible for my decision making and certainly don't jump in blind. If I am unsure of what action to take, I will ask my leader for advice."
Rachelle's Answer #2
"I think it depends on the situation at hand, honestly. In a familiar situation, I am ready to jump right in and tackle the problem. However, when the stakes are high, or tension is high, I am more inclined to take a step back, slow down, and be more thoughtful in my approach."
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