If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.
Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.
Marriott Interview Questions
Why should we hire you?
If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge here to Marriott. You will see a positive impact from me right away."
Tell me more about your most recent position and how it relates to this particular role.
Outline, for the interviewer, the similarities between your most recent job and this particular position. It is up to you to display to the hiring manager that you are the right fit for them.
"In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."
"I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in the hospitality, I am ready for the challenge of leading a team."
"Several of the requirements of your position (business planning, financial analysis, and stakeholder engagement) match my previous work experience, while others (such as tax planning) are novel to me. The novelty factor is extremely appealing since it provides a chance for personal growth."Rachelle's Answer
I like the way you address the areas of least experience. Your answer should instill a lot of confidence in the hiring authority. Obviously, you are highly capable.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
If you were given a choice, which work related task would you leave for last? Why?
Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."
"I do not believe in procrastination, so I tend to take on the most challenging aspects of a project first, and then work my way into the easier, less time-consuming portions of my work."
"From my project management perspective, every task has its place in the project sequence. I feel more comfortable when I'm doing the right task in the right place it has in the sequence. However, if by chance or on account of contingencies, one needs to stall a task, we should choose one that has no dependents and is easy to execute. So even if the team is becoming tired, it will be able to perform it reliably and deliver it on time."Rachelle's Answer
It seems you have a reliable methodology when it comes to managing your tasks and project sequences. Solid answer!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
How do you like to encourage ideas in others?
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
"I encourage people to tap into the best parts of themselves. It helps to ask probing questions to get them to generate ideas on their own. I have found that by painting a long-term vision for where I want to go, my team will often jump in with creative solutions to get us there."
At Marriott we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
"Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."
"I want to learn how to write an executive summary if I have a chance."Rachelle's Answer
Very interesting and specific choice! It would be helpful to the interviewer if you could draw a line between this skill and how it would benefit Marriott if you had this particular training.Was this answer helpful? Yes (1) or No (0)Thank you, your vote helps us display the best answers.
"I am very fond of receiving training. It keeps me motivated and engaged as I believe that practical experience can be leveraged with the proper training. I would choose hotel operations management."Rachelle's Answer
Very nicely put! Your answer showcases the fact that you are engaged and ready to learn.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
What is the most competitive work situation you have experienced?
Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond quota. We collaborated to come up with creative goal setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat our all of our competition and made it happen!"
Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
Your innovative approach may be exciting and unconventional, but can you implement it realistically? Ideas are one thing, but putting them into practice and providing measurable results is where you can add genuine value.
Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution.
"When I worked as an admin assistant at my last job, I was in charge of purchasing. I noticed we had been spending quite a bit of money on paper and plastic-ware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"
"I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."
At Marriott many of our positions require you to wear a uniform to work. Are you willing to comply?
Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!
"I can understand why Marriott requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
At Marriott we put our customers needs first. What is your customer service philosophy?
Assure the interviewer that you will honor the customer service values at Marriott. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
"I read on the Marriott website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
"My customer service philosophy is always to be honest with the customer. I know that Marriott puts a lot of focus on integrity and honesty, so I believe that our values align well."
"Customer service is key in this sector. Customer needs always come first. Naturally, boundaries are set, when the customers' needs collide with the company's internal policy, the company's reputation, or the laws it must abide."Rachelle's Answer
You bring up some good points in your response, related to boundaries. How does your customer philosophy align with that of Marriott?Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
The internet is constantly changing the conversation between Marriott and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.
"I see that Marriott has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Marriott is doing a great job with online brand management."
"I think that social media, like all things, can have a positive side, and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
"Social media has introduced a different dynamic in the way a company (that serves so many clients) reaches and interacts with its clients (existing and potential). Social media marketing platforms are critical since many people rely on them to screen and filter when searching for their place to stay during holidays/breaks/business travels. These platforms should be proactively addressed to guarantee that the "digital word of mouth" is an asset rather than a liability."Rachelle's Answer
Very well said! You bring up some excellent points in your response.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Marriott we have many strong competitors. In your opinion, how do we stand out from the crowd?
The interviewer would like to know that you have researched Marriott and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Marriott stands out from their competitors. You can find ideas on the company website or online review sites.
"When I did an online search for Marriott, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Marriott is a top choice for many."
"I think that Marriott stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
"Marriott has 30 brands to cater to different needs and preferences and has 7000 hotels in 131 countries. It's the biggest hotel company in the world. The hotels' presence and brand awareness stand out from the other hotel companies."Rachelle's Answer
Very good! You have done your research on Marriott, which the interviewer should undoubtedly appreciate.Was this answer helpful? Yes (3) or No (0)Thank you, your vote helps us display the best answers.
"We stand out from the crowd by having employees dedicated to working for the success of the company by our branding of each of the hotels."Rachelle's Answer
Try to be more specific on the branding point so that the interviewer knows exactly what part of the Marriott branding has 'wowed' you.Was this answer helpful? Yes (2) or No (0)Thank you, your vote helps us display the best answers.
At Marriott we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Marriott. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Marriott."
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Marriott. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
Are you currently interviewing with any direct competitors of Marriott?
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Marriott is your top choice. Feel free to ask the interviewer about their hiring timeline as well!
"I am active in my job search and have targeted companies similar to Marriott. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Marriott sounds like a fantastic fit for me. When are you hoping to have a decision made?"
"I am selective about where I interview. I chose to apply with Marriott because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
"I am actively searching for a new job, and although opportunities exist in different industries, I am favoring tourism. Marriott has one of the best brands in the world, and the Lisbon unit is still the largest hotel in the country. It would be my first choice."Rachelle's Answer
This is a good start, with a lot of enthusiasm. It would be wise also to include detail on why you are favoring the tourism industry in your search.Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
At Marriott there are many internal growth opportunities. What does your ideal career path with Marriott look like?
Have you taken a look at the other career opportunities listed on Marriott website? Before your interview, be sure to research the types of opportunities present at Marriott. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.
"I would love to see myself grow into a management opportunity with Marriott down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
"I look forward to work in the finance department of the Lisbon business unit and in time, either progress to a general management position of that unit or a group level European strategy planning team."Rachelle's Answer
Your answer is very detailed, giving the hiring authority a great view of your career goals. Well done!Was this answer helpful? Yes or NoThank you, your vote helps us display the best answers.
Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Marriott even on the more challenging days?
The interviewer would like to know how Marriott can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Marriott. Help them learn how they can best retain you. What are your motivators?
"Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Marriott. Are you willing to comply?
Due to the nature of our business at Marriott, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
Tell me about your exposure to hospitality related software and technology.
Tell me about a time when you made a suggestion requesting change in an organization.
Have you progressed in your career as you have expected?
Who would you say inspires you?
Rate your communication skills from 1-10 with proper examples backing your given rating.
When have you worked amongst a diverse group of people?
When have you created a new product or service?
Give me an example of a time when you went above and beyond.
How do you handle stress?
When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?
What attracts you the most to this particular position?
Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?
Have you ever worked in a cross-functional environment?
What are you reading right now?
What is your current salary?