Marriott Mock Interview

Practice 34 Marriott interview questions covering guest service, hospitality values, and operational excellence.

Question 1 of 34

Marriott International is the largest hotel chain in the world. How much do you know about who we are and what we do?

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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

Marriott International is the largest hotel chain in the world, operating in over 131 countries through 7,657 properties and 37 brands. The interviewer needs to know that you have done some research on the company and have some knowledge about the strength of the company you are applying for. Share with the hiring manager some of the things that you have learned during your online research. Be enthusiastic about the possibilities of working for such a major player in the hospitality industry.

James McMechan

James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.

"I know that Marriott International is the largest hotel chain in the world with almost 1 1/2 million rooms worldwide. I was surprised that your company owns 37 different lodging brands and that you also own timeshares. I am very excited about working for a company like Marriott because I know that there will be more opportunities for advancement."

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34Marriott Interview Questions & Answers

Diligence

1.Marriott International is the largest hotel chain in the world. How much do you know about who we are and what we do?

Diligence

2.At Marriott we have many strong competitors. In your opinion, how do we stand out from the crowd?

Education

3.At Marriott we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?

Creative Thinking

4.The internet is constantly changing the conversation between Marriott and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?

Direct

5.Are you currently interviewing with any direct competitors of Marriott?

Customer Service

6.At Marriott we put our customers needs first. What is your customer service philosophy?

Career Goals

7.At Marriott there are many internal growth opportunities. What does your ideal career path with Marriott look like?

Compatibility

8.Working in hospitality can be a thankless job with lots of stress and long hours. What motivates you to be involved in working for Marriott even on the more challenging days?

Compatibility

9.At Marriott many of our positions require you to wear a uniform to work. Are there any issues that would prevent you from doing so?

Compatibility

10.Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Marriott. Are there any issues that might hinder you from doing so?

Behavioral

11.Due to the nature of our business at Marriott, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?

Experience

12.Tell me about your exposure to hospitality related software and technology.

Teamwork

13.This position will require you to work with employees and supervisors of other departments. Share with me an experience when you had to work with someone from a different area than your own.

Creative Thinking

14.Tell me about a time when you made a suggestion requesting change in an organization.

Experience

15.What is the most competitive work situation you have experienced?

Teamwork

16.Marriott offers educational programs for employees. How open are you to being cross-trained in another department should that be asked of you?

Discovery

17.Who would you say inspires you and why?

Communication

18.Effective communication is an essential part of great team work. Share with me some things you do to communicate with others.

Diversity

19.When have you worked amongst a diverse group of people?

Leadership

20.How do you like to encourage ideas in others?

Trust

21.Marriott is a company dedicated to safety. What might you do if you discovered an unsafe condition?

Customer Service

22.Give me an example of a time when you went above and beyond.

Discovery

23.List three words that best describe you and tell me why you chose them.

Discovery

24.Marriott International believes in promoting a healthy life/work balance. What are some things that you do to leave the stress of work behind when you are not on the clock?

Customer Service

25.What would you do if a guest arrived, found out we had oversold, and that we did not have any rooms?

Discovery

26.Marriott believes in corporate responsibility by trying to help causes in our local community. What charities or causes do you support and why?

Direct

27.Do you have any questions about the position that you would like to ask me?

Teamwork

28.Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?

Salary

29.Marriott offers a very competitive compensation plan. What are your salary expectations?

Direct

30.Why should we hire you?

Career Goals

31.Where do you see yourself five years from now?

Salary

32.What is your current benefits package?

Compatibility

33.What is your definition of hospitality?

Compatibility

Marriott Mock Interview

Marriott International is the largest hotel chain in the world. How much do you know about who we are and what we do?

34Marriott Interview Questions & Answers

1.Marriott International is the largest hotel chain in the world. How much do you know about who we are and what we do?

2.At Marriott we have many strong competitors. In your opinion, how do we stand out from the crowd?

3.At Marriott we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?

4.The internet is constantly changing the conversation between Marriott and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?

5.Are you currently interviewing with any direct competitors of Marriott?

6.At Marriott we put our customers needs first. What is your customer service philosophy?

7.At Marriott there are many internal growth opportunities. What does your ideal career path with Marriott look like?

8.Working in hospitality can be a thankless job with lots of stress and long hours. What motivates you to be involved in working for Marriott even on the more challenging days?

9.At Marriott many of our positions require you to wear a uniform to work. Are there any issues that would prevent you from doing so?

10.Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Marriott. Are there any issues that might hinder you from doing so?

11.Due to the nature of our business at Marriott, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?

12.Tell me about your exposure to hospitality related software and technology.

13.This position will require you to work with employees and supervisors of other departments. Share with me an experience when you had to work with someone from a different area than your own.

14.Tell me about a time when you made a suggestion requesting change in an organization.

15.What is the most competitive work situation you have experienced?

16.Marriott offers educational programs for employees. How open are you to being cross-trained in another department should that be asked of you?

17.Who would you say inspires you and why?

18.Effective communication is an essential part of great team work. Share with me some things you do to communicate with others.

19.When have you worked amongst a diverse group of people?

20.How do you like to encourage ideas in others?

21.Marriott is a company dedicated to safety. What might you do if you discovered an unsafe condition?

22.Give me an example of a time when you went above and beyond.

23.List three words that best describe you and tell me why you chose them.

24.Marriott International believes in promoting a healthy life/work balance. What are some things that you do to leave the stress of work behind when you are not on the clock?

25.What would you do if a guest arrived, found out we had oversold, and that we did not have any rooms?

26.Marriott believes in corporate responsibility by trying to help causes in our local community. What charities or causes do you support and why?

27.Do you have any questions about the position that you would like to ask me?

28.Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?

29.Marriott offers a very competitive compensation plan. What are your salary expectations?

30.Why should we hire you?

31.Where do you see yourself five years from now?

32.What is your current benefits package?

33.What is your definition of hospitality?

34.Our rewards program for guests is Marriott Bonvoy. How familiar are you with the program?