How to Answer: At our organization, we put a great amount of focus on the patient experience. How would you help ensure a positive experience for all patients that you work with here?
Advice and answer examples written specifically for a Nurse Practitioner job interview.
17. At our organization, we put a great amount of focus on the patient experience. How would you help ensure a positive experience for all patients that you work with here?
How to Answer
The overall patient experience entails the entire range of interactions that patients have with their overall healthcare team. Most healthcare organizations focus on the quality of care they provide to patients, and the patient experience is a cornerstone of that focus. If hired as their next Nurse Practitioner, this organization will expect you to positively influence the experience of the patients you will be working with daily. While there are many aspects of the patient experience out of our control as a Nurse Practitioner, some things to think about as you answer this question are your bedside manner, patient waiting times, and follow-through with patients.
Written by Ryan Brunner on August 19th, 2021
Entry Level Example
"Patient retention and attraction are critical for your organization, and I fully realize that retaining patients for the long haul is built through trust and positive relationships. If hired as your next NP, I would work diligently to build solid and trusting relationships with my patients. I would utilize my excellent interpersonal skills and educational skills to ensure that I provide the best care possible to them."
Written by Ryan Brunner on August 19th, 2021
Answer Example
"I am a firm believer that every care team member has an impact on the overall patient experience. As a primary care provider, a positive attitude and a focus on educating patients about their health are paramount when ensuring that they have a great experience with me. I also focus on answering patient questions submitted through the online portal because quick follow-up with those patients shows that I care for them and get them an answer to their questions. I also try to educate patients on the online resources available to them to help with ease of scheduling future appointments and to obtain resources on any conditions that they may have."
Written by Ryan Brunner on August 19th, 2021
Experienced Example
"In my current practice, I am happy to report that my CAHPS survey results have been excellent over the past five years in this practice. My patient continually reports a positive atmosphere and great outcomes, and I attribute this to the patient-centered care that I provide daily. This starts with a great bedside manner with anyone that I work with. If hired at our organization, I would look to continue to provide to the great patient experience that you are so well known for."
Written by Ryan Brunner on August 19th, 2021