"I am a firm believer that every care team member has an impact on the overall patient experience. As a primary care provider, a positive attitude and a focus on educating patients about their health are paramount when ensuring that they have a great experience with me. I also focus on answering patient questions submitted through the online portal because quick follow-up with those patients shows that I care for them and get them an answer to their questions. I also try to educate patients on the online resources available to them to help with ease of scheduling future appointments and to obtain resources on any conditions that they may have."

"Patient retention and attraction are critical for your organization, and I fully realize that retaining patients for the long haul is built through trust and positive relationships. If hired as your next NP, I would work diligently to build solid and trusting relationships with my patients. I would utilize my excellent interpersonal skills and educational skills to ensure that I provide the best care possible to them."

"In my current practice, I am happy to report that my CAHPS survey results have been excellent over the past five years in this practice. My patient continually reports a positive atmosphere and great outcomes, and I attribute this to the patient-centered care that I provide daily. This starts with a great bedside manner with anyone that I work with. If hired at our organization, I would look to continue to provide to the great patient experience that you are so well known for."