"I have encountered this kind of situation several times before in the past so I am confident that I can easily manage this and turn it into a positive for our company. Prior to making any calls, I will research who our competitors are and what differentiates us from them. I will make sure to have talking points at the ready so if anyone ever brings up any of our competitors I will be able to explain why our services are better for them without disparaging the other company or companies. To me, it's easy to handle this type of situation because if I truly believe in the product/service I'm selling, I can truthfully tell the person I'm speaking to why our company is the better choice."