Tell me about a time when you went above and beyond for a customer.
Customers are at the heart of any business, and the interviewer wants to know that if you're hired you will provide great service to their customers. Discuss a time when you went the extra mile for a customer or, if you lack that type of experience, someone who needed help.
"Growing up, I watched my father, who ran his own business, always bend over backward to please his customers. He did this to satisfy his own work ethic, but it also benefited him because it generated positive word of mouth for his company. Later in college, I got a job in retail, and I made exceeding the customer's expectations my number one priority. One time when I was working for the tech shop of a big electronics company a customer tried to return a product that was outside its return window. They were upset about the prospect of not being able to return the product because it wasn't working properly. So I called the manufacturer and got them to replace the product, which saved the company I worked for money and made the customer happy. I always try to be resourceful and quick-thinking so that I can satisfy the customer - just like my dad always did."
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Anonymous Answer
One time I went above and beyond for a customer was when I cold-called a real estate land development manager at an enterprise real estate account. I did some discovery and after asking the right questions determined the value my product/service would have for his business and other depts he collaborated with. He ended up signing an annual subscription for his office.
Marcie's Feedback
While this sounds like an amazing deal that you closed (congrats!), the example you've provided doesn't really show how you went above and beyond for the customer. If you can't think of another instance when you went out of your way to please a customer, then build this answer out more by discussing how your actions benefited this real estate manager. How did the subscription end up helping him and his office? Did you take any extraordinary measures to show him the value of your products/services?
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