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Woolworths Interview Questions

30 Woolworths Interview Questions
Question 1 of 30
What type of manager brings out the best in you?
How to Answer
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Answer Example
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
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Question 2 of 30
Woolworths believes in giving back to the community where we live. Have you ever volunteered?
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How to Answer
Did you know that, according to LinkedIn research, 1 in 5 hiring managers prefers to hire candidates with volunteer experience? This question is an excellent opportunity to discuss how you are involved in your community and that you commit time to help others. If you have volunteer experience, you have a leg-up on other candidates.

Many non-profit organizations have a long onboarding process with background checks and references required so if you need to gain volunteer experience pronto, here are some options for a quick turnaround:

- Raise money for a cause, like the Red Cross
- Donate blood on a regular rotation or organize a blood drive
- Have a craft or bake sale to raise funds for a charity close to your heart
- Run in a charity race where financial pledges are required
- Advise high-school and University students on a crowd-sourced advice platform like CareerVillage
- Write articles for non-profit organizations, for free
- Sponsor a business owner in a third world country using a platform like Kiva.org
- Volunteer at your church camp
- Clean up a local park
- Volunteer to tutor a student
- Foster animals for a rescue society

Answer Example
"I currently volunteer every Saturday at the local animal shelter. I help to organize adoption applications and also screen the applicants. It feels great to help out, and it melts my heart when we make a perfect pet-parent match."
Answer Example
"I like to spend my extra time volunteering at the Children's Hospital. My little brother was very sick a few years ago and the efforts the staff put in to save his life were unforgettable. I vowed that I would help whenever I could. I have met some great people this way, and it's been an excellent method for building my network in the city as well."
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Question 3 of 30
When have you received exceptional customer service? What made the experience stand out?
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How to Answer
The interviewer wants to hear your excitement when it comes to being the recipient of excellent customer service. The way you answer this will show the interviewer that you are well aware of the difference between average and exceptional! Keep your answer brief, explain the situation, and what you did to express your thankfulness for the stand-out service.

Answer Example
"I was recently at a gas station where the pumps were both full service and self-serve. I accidentally went to the self-service bay and sat, waiting for service, silly enough. The gas attendant came running out and pumped my gas anyways. It was nice of him to do that, and so I tipped him a few extra bucks."
Answer Example
"Working in retail, I have seen all types of customer service nightmares. There is a store in the mall where I work that I like to go to when I am on a break. I went to look for a particular shirt that I saw in their online store, but they did not have my size. The sales person ordered it for me from another location and had it waiting for me the next time I went back. I didn't ask for that service, but it was cool that she took the initiative. Of course, I bought the shirt. I brought her a Starbucks latte later as a thank-you gesture."
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Question 4 of 30
How do you define good customer service?
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How to Answer
Excellent customer service goes beyond your ordinary expectations, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the Woolworth's website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Answer Example
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time. I know that the goal at Woolies is to have customers put us first, across all brands."
Answer Example
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."
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Question 5 of 30
What are some things that could improve the current state of our store?
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How to Answer
Some Woolworths locations are newer than others so, depending on where you are interviewing, the store may need some upgrades. Keep in mind that the interviewer is looking to see how observant you are, how invested you are in joining the organization, and how proactive you are. You want to avoid sounding negative or knocking down the efforts of the store manager. Give a recommendation that is valuable but not overly critical.

Answer Example
"I noticed that this location is an older store than others I have been to in the past. I am sure that it's on the list for some renovations and that is the only obvious thing that I observed. A little pick-me-up is always a great idea!"
Answer Example
"I have been to this location a few times and have noticed that there are some products and services not offered here, that I have purchased at other Woolworths locations. I would love to see a larger selection of fresh produce and custom cakes available at the bakery."
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Author of Woolworths Answers and Questions

Rachelle Enns
Rachelle Enns is an executive head-hunter and job search expert. Utilized by top executives from Fortune 100 & 500 companies like Fitbit, Microsoft, General Electric, Nestle, and more, she helps professionals position themselves in a competitive marketplace. Rachelle founded Renovate My Resume, a company that focuses on helping job seekers get their edge back. Renovate My Resume creates stand-out resumes, cover letters, LinkedIn profiles and professional summaries for new grads, all the way to corporate executives. Rachelle spends much of her time training career coaches, recruiters, and resume writers. She also holds interview workshops for students and interns, globally. For great tips and tricks, follow Rachelle on Instagram @_rachelle_e or @renovatemyresume.
Published: 08/29/2018

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About Woolworths

Woolworths Limited is a major Australian company with extensive retail interest throughout Australia and New Zealand. It is the largest retail company in Australia and New Zealand by market capitalisation and sales,[citation needed] and the largest food retailer in Australia, and the second largest in New Zealand. In addition, Woolworths Limited is the largest takeaway liquor retailer in Australia, the largest hotel and gaming poker machine operator in Australia, and was the 19th largest retailer in the world in 2008.