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Woolworths Interview

30 Questions and Answers by Rachelle Enns

Published August 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
What type of manager brings out the best in you?
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How to Answer
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

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Question 2 of 30
Woolworths believes in giving back to the community where we live. Have you ever volunteered?
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How to Answer
Did you know that, according to LinkedIn research, 1 in 5 hiring managers prefers to hire candidates with volunteer experience? This question is an excellent opportunity to discuss how you are involved in your community and that you commit time to help others. If you have volunteer experience, you have a leg-up on other candidates.

Many non-profit organizations have a long onboarding process with background checks and references required so if you need to gain volunteer experience pronto, here are some options for a quick turnaround:

- Raise money for a cause, like the Red Cross
- Donate blood on a regular rotation or organize a blood drive
- Have a craft or bake sale to raise funds for a charity close to your heart
- Run in a charity race where financial pledges are required
- Advise high-school and University students on a crowd-sourced advice platform like CareerVillage
- Write articles for non-profit organizations, for free
- Sponsor a business owner in a third world country using a platform like
- Volunteer at your church camp
- Clean up a local park
- Volunteer to tutor a student
- Foster animals for a rescue society

Question 3 of 30
When have you received exceptional customer service? What made the experience stand out?
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How to Answer
The interviewer wants to hear your excitement when it comes to being the recipient of excellent customer service. The way you answer this will show the interviewer that you are well aware of the difference between average and exceptional! Keep your answer brief, explain the situation, and what you did to express your thankfulness for the stand-out service.

Question 4 of 30
How do you define good customer service?
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How to Answer
Excellent customer service goes beyond your ordinary expectations, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the Woolworth's website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Question 5 of 30
What are some things that could improve the current state of our store?
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How to Answer
Some Woolworths locations are newer than others so, depending on where you are interviewing, the store may need some upgrades. Keep in mind that the interviewer is looking to see how observant you are, how invested you are in joining the organization, and how proactive you are. You want to avoid sounding negative or knocking down the efforts of the store manager. Give a recommendation that is valuable but not overly critical.

Question 6 of 30
If a customer approached you at our supermarket, asking for a meal recommendation, what would you do?
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How to Answer
Many times, supermarket shoppers will be curious about new brands or products they have never come across. They may ask you what it is, how to cook it, or what it tastes like. All of this is part of your customer service duty when working for Woolworths. The interviewer would like to know if you are knowledgeable in the areas of cooking. There is no real right or wrong answer here, but you should avoid sounding utterly stumped.

Questions 7 through 30
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Author of Woolworths Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Published: 08/29/2018

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