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Woolworths Interview
Questions

30 Questions and Answers by Rachelle Enns

Published August 29th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Retail    
Question 1 of 30
Tell me 3 qualities you possess that make you a strong fit for this position with Woolworths.
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How to Answer
Woolworths employs over 200,000 people who help nearly 30 million customers every week. To maintain their high level of customer service, they need to be choosy when it comes to the characteristics of those they hire. Before your interview, it is essential that you review the job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Also, you will want to mention the organizations' commitment to their customers and their mission statement.
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Answer Examples
1.
Tell me 3 qualities you possess that make you a strong fit for this position with Woolworths.
Woolworths employs over 200,000 people who help nearly 30 million customers every week. To maintain their high level of customer service, they need to be choosy when it comes to the characteristics of those they hire. Before your interview, it is essential that you review the job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Also, you will want to mention the organizations' commitment to their customers and their mission statement.

Rachelle's Answer #1
"I have a lot of qualities that transfer well to the Woolworth's mission. The top ones would include my loyalty, the respect I give others, and my willingness to learn new skills on a regular basis."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
2.
Woolworths puts customer service first. How do you ensure that you always put the customers' needs first?
Woolworth's business motto is 'A Business Built on Integrity.' The company is committed to an unwavering dedication to their customers. Their mission is to 'deliver the best in convenience, value, and quality for our customers.' Discuss with the interviewer how you ensure that your customers receive the best service from you.

Rachelle's Answer #1
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success. I would most certainly commit myself to the Woolworth's mantra to deliver the best to customers through value and convenience."
Rachelle's Answer #2
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. If I'm working on a task a customer has a question, I always stop and help them before going back to my job."
3.
Personality fit is important to us at Woolworths. How would you describe your personality?
Woolworths advertises that they look for friendly people dedicated to customer service, and aim always to do the right thing. Remember that the interviewer is looking for more information on your personality traits versus your work skills. These examples could include energetic, confident, cheerful, cooperative and more.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
4.
If a customer approached you at our supermarket, asking for a meal recommendation, what would you do?
Many times, supermarket shoppers will be curious about new brands or products they have never come across. They may ask you what it is, how to cook it, or what it tastes like. All of this is part of your customer service duty when working for Woolworths. The interviewer would like to know if you are knowledgeable in the areas of cooking. There is no real right or wrong answer here, but you should avoid sounding utterly stumped.

Rachelle's Answer #1
"If a customer asked me for a meal recommendation, I would ask a couple of discovery questions such as 'what kind of foods do you dislike?' and 'do you have any food allergies?' From there, I would give them my favorite chicken alfredo recipe, with recommendations to tweak it if they were lactose intolerant, or a vegetarian. I love to cook so it would be fun to help people decide what is for dinner!"
Rachelle's Answer #2
"I love to barbeque so most of my meal recommendations would be simple and easy. Protein, lots of seasonal vegetables, and a delicious potato dish. I may not be the best cook, but the few recipes that I do know are delicious."
5.
Do you have reliable transportation?
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time. The interviewer would like to hear that you are reliable and will not be the employee that is always late, blaming transportation issues.

Rachelle's Answer #1
"I have reliable transportation. I own a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Rachelle's Answer #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
6.
What type of work environment do you dislike working in?
The interviewer would like to see that you are pretty flexible in your ability to work in most environments. Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment offered in this position before the interview. If you are not sure, feel free to ask!

Rachelle's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic. I have heard great things about the collaborative work environment offered at Woolies. Can you describe to me the work environment in this location?"
Rachelle's Answer #2
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships. How would you best describe the work environment here?"
7.
How do you like to be recognized for your accomplishments?
Woolworth's mission is backed by a promise of integrity which means treating their 200,000+ employees with respect and giving them the recognition they deserve. We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work.

Some ways you may like recognition for your work:

- Gifts
- Financial perks
- Public recognition
- Kind words
- Title promotions

Rachelle's Answer #1
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work makes a difference."
Rachelle's Answer #2
"As a customer service and retail sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."
8.
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
Woolies has a whopping 200,000+ employees! They make thousands of hires, both permanent and seasonal. Their dedicated in-house recruiters know precisely the types of people that will be successful in their organization; however, missteps happen, and sometimes people quit in unforeseen circumstances. Being flexible in your schedule is valuable to the hiring authorities at Woolworths. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player but avoid looking desperate, saying you will do anything at any time. Be genuine and realistic.

Rachelle's Answer #1
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Rachelle's Answer #2
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
9.
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Woolworth supermarket employees are required to wear the Woolworths branded shirts and khaki style pants, usually in a dark color. Uniforms show professionalism and a cohesive brand. Talk to the interviewer about any times that you have been required to wear a work uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding dress codes in the workplace.

Rachelle's Answer #1
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at Woolworths Ltd. and see that it adds a strong level of professionalism."
Rachelle's Answer #2
"I think that uniforms are a great way to provide a feeling of unity in the workplace. I have seen your uniforms and am happy to comply. They look comfortable and yet professional."
10.
At Woolworths we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
Woolworths has a generous return policy including a promise to cheerfully refund, exchange, or repair a product if the customer is unsatisfied. As a retail employee, you will still come across customers who want to argue with store policy, no matter how reasonable or flexible it may be. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Rachelle's Answer #1
"Return policies are in place for a good reason; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Rachelle's Answer #2
"I have some dispute resolution training from my previous retail position and fully believe in the importance of flexibility in extreme situations. I have read through Woolworth's return policy and find it to be very generous and flexible."
11.
What type of manager brings out the best in you?
The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability, while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

Rachelle's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Rachelle's Answer #2
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
12.
Woolworths believes in giving back to the community where we live. Have you ever volunteered?
Did you know that, according to LinkedIn research, 1 in 5 hiring managers prefers to hire candidates with volunteer experience? This question is an excellent opportunity to discuss how you are involved in your community and that you commit time to help others. If you have volunteer experience, you have a leg-up on other candidates.

Many non-profit organizations have a long onboarding process with background checks and references required so if you need to gain volunteer experience pronto, here are some options for a quick turnaround:

- Raise money for a cause, like the Red Cross
- Donate blood on a regular rotation or organize a blood drive
- Have a craft or bake sale to raise funds for a charity close to your heart
- Run in a charity race where financial pledges are required
- Advise high-school and University students on a crowd-sourced advice platform like CareerVillage
- Write articles for non-profit organizations, for free
- Sponsor a business owner in a third world country using a platform like Kiva.org
- Volunteer at your church camp
- Clean up a local park
- Volunteer to tutor a student
- Foster animals for a rescue society

Rachelle's Answer #1
"I currently volunteer every Saturday at the local animal shelter. I help to organize adoption applications and also screen the applicants. It feels great to help out, and it melts my heart when we make a perfect pet-parent match."
Rachelle's Answer #2
"I like to spend my extra time volunteering at the Children's Hospital. My little brother was very sick a few years ago and the efforts the staff put in to save his life were unforgettable. I vowed that I would help whenever I could. I have met some great people this way, and it's been an excellent method for building my network in the city as well."
13.
When have you received exceptional customer service? What made the experience stand out?
The interviewer wants to hear your excitement when it comes to being the recipient of excellent customer service. The way you answer this will show the interviewer that you are well aware of the difference between average and exceptional! Keep your answer brief, explain the situation, and what you did to express your thankfulness for the stand-out service.

Rachelle's Answer #1
"I was recently at a gas station where the pumps were both full service and self-serve. I accidentally went to the self-service bay and sat, waiting for service, silly enough. The gas attendant came running out and pumped my gas anyways. It was nice of him to do that, and so I tipped him a few extra bucks."
Rachelle's Answer #2
"Working in retail, I have seen all types of customer service nightmares. There is a store in the mall where I work that I like to go to when I am on a break. I went to look for a particular shirt that I saw in their online store, but they did not have my size. The sales person ordered it for me from another location and had it waiting for me the next time I went back. I didn't ask for that service, but it was cool that she took the initiative. Of course, I bought the shirt. I brought her a Starbucks latte later as a thank-you gesture."
14.
How do you define good customer service?
Excellent customer service goes beyond your ordinary expectations, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the Woolworth's website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

Rachelle's Answer #1
"I define good customer service as actively seeking out opportunities to give the customer a better experience than they expect, or perhaps had the last time. I know that the goal at Woolies is to have customers put us first, across all brands."
Rachelle's Answer #2
"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."
15.
What are some things that could improve the current state of our store?
Some Woolworths locations are newer than others so, depending on where you are interviewing, the store may need some upgrades. Keep in mind that the interviewer is looking to see how observant you are, how invested you are in joining the organization, and how proactive you are. You want to avoid sounding negative or knocking down the efforts of the store manager. Give a recommendation that is valuable but not overly critical.

Rachelle's Answer #1
"I noticed that this location is an older store than others I have been to in the past. I am sure that it's on the list for some renovations and that is the only obvious thing that I observed. A little pick-me-up is always a great idea!"
Rachelle's Answer #2
"I have been to this location a few times and have noticed that there are some products and services not offered here, that I have purchased at other Woolworths locations. I would love to see a larger selection of fresh produce and custom cakes available at the bakery."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
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Phone
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Interview Q&As
Continue practicing by visiting these similar question sets
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30 Woolworths Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Tell me 3 qualities you possess that make you a strong fit for this position with Woolworths.
  2. Woolworths puts customer service first. How do you ensure that you always put the customers' needs first?
  3. Personality fit is important to us at Woolworths. How would you describe your personality?
  4. If a customer approached you at our supermarket, asking for a meal recommendation, what would you do?
  5. Do you have reliable transportation?
  6. What type of work environment do you dislike working in?
  7. How do you like to be recognized for your accomplishments?
  8. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
  9. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
  10. At Woolworths we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
  11. What type of manager brings out the best in you?
  12. Woolworths believes in giving back to the community where we live. Have you ever volunteered?
  13. When have you received exceptional customer service? What made the experience stand out?
  14. How do you define good customer service?
  15. What are some things that could improve the current state of our store?
  16. Tell me about a time when you went above and beyond for customer service.
  17. Are you able to safely lift objects over 30 pounds?
  18. Tell me about your experience, the last time you shopped at a Woolworth's store.
  19. How do you handle situations that could cause you to be late or miss work?
  20. What are your salary expectations?
  21. We need reliable people on our team at Woolworths. How many days were you absent from work last year?
  22. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
  23. Have you researched our company values? What makes you the best candidate for Woolworths?
  24. You will be responsible for a significant amount of cash and valuable merchandise at Woolworths. What would your most recent employer say about your character and honesty?
  25. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
  26. At Woolworths, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
  27. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
  28. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
  29. We have an active employee honesty program in place at Woolworths to prevent loss. What would you do if you discovered that a co-worker was stealing a product or money?
  30. What do you know about Woolworths? Why do you want to work for us?
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