How do you define good customer service?

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Community Answers

Excellent customer service goes beyond your ordinary expectations, and it's more than having a smile on your face when the customer is looking. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. It means thoroughly listening to your customers when they tell you what they need. Also, it equals offering support when your customer may be a little bit in over their head. Be sure to echo the jargon used on the Woolworth's website and social media accounts when it comes to keywords related to their customer service mantra. Keep your answer brief but ensure that it packs a punch.

"I understand how valuable our customers are and go above and beyond to ensure they are satisfied. I strive to build relationships with my customers to keep them coming back. I greet them by name if they are in the store and try to remember details about their personal lives so I can ask how their families are if it's been a while since I've seen them. I build trust and try to deliver white glove service to them every time I see them, whether they purchase something or not. If they have questions, I answer them. If they purchase something, I thank them and always see them off with a smile."

"Ensuring that my customers are satisfied with their experience every time. That is what good customer service means to me. This level of service may mean bending the rules a touch to deliver what they need. For instance, I will extend the return policy by a reasonable amount if it means a happy customer who will give a solid review."

Anonymous Answer

"I greet customers with a smile, and empathy, respect their privacy, get customer feedback, and use effective communication."