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Top 15 Walgreens Interview Questions
1. Why would you like a position at Walgreens?
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Walgreens is headquartered in Deerfield, IL. The company has been in operation since 1901 and has yearly revenues of 72 Billion with approximately 180,000 employees. Walgreens is a publicly traded company, trading under the symbol WAG. Follow Walgreens on Twitter at @Walgreens. Read about the company culture, corporate mission, and discover any job openings at Walgreens, by visiting their Career Page. If you need help finding more information about Walgreens, visit their Website.
Walgreens Interview Questions
2 of 22
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
I have several times in college taken the leadership role in group projects. I have the ability to lay out a plan and stay on track and keep focused to get the work done properly.
 
2.
I have been the leader in group settings and have divided up the work between the members and set goals and deadlines for when things are due.
 
3.
Have been a leader and outcomes were always quite good. if there was a problem i would discuss it and would be rectified.
 
4.
This year, I asked to be assistant to director of a production for my drama class. I managed the set and audio-visual team. The play was a big success, and we got top scores in the class.
 
5.
When I was lead tester on the implementation of NAPA which was an updated computer software program for our underwriting engines. I had to coordinate our work schedules and assign various functions to each co-worker. The outcome was very successful because I received an award for the project.
 
Question
3 of 22
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
I learned how i could work faster yet still be productive.
 
2.
There were times when one person was scheduled to work and would get a rush of customers that we were unable to complete some tasks, when this happened, I knew that what was most important was to get authorizations for the next mornings appointments, and call customers who had paid extra to express their orders. Other tasks and clients who were quoted a 2 week delivery time could wait until the following day.
 
3.
I prioritized by doing the things that needed to be done for the opener. Making sure the store is stocked and the registers cashed out for the night are the most important things, because this prepares the store for opening.
 
4.
Started by establishing the tasks with a high priority.
 
5.
I prioritized the assigned tasks from the order of most important to least important and by when the assigned task were due.
 
Question
4 of 22
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
Every day at work I would go above and beyond for customer service. For example, if the pharmacy is not busy I would offer to assist and show patients OTC products by personally walking them to the location to find it. That way I am actually engaging with the customer and it builds a great relationship.
 
2.
I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.
 
3.
One of many patients was actively dying. And my shift was almost over but know one came in to relive me. So I stayed until a family member arrived.
 
4.
Working in the church environment, there is always someone who needs more assistance. You step forward and assessed what they need.
 
5.
I feel to provide the best customer service possible we should always go above and beyond, but a time I felt I went above and beyond was when an eld.
 
Question
5 of 22
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
Stop what I am doing. Pay full attention to the customer. Remain calm and show sympathy.
 
2.
Customer comes first.
 
3.
Stop and try and help out the customer best of my ability and if that does not work, tell the manager.
 
4.
I would stop whatever I am doing, give the costumer my full attention and then proceed into helping them on their situation.
 
5.
Put the task on the side and listen to the customer.
 
Question
6 of 22
What would you do if a coworker asked you to help steal?
 
User Submitted Interview Answers
1.
I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.
 
2.
I would let my coworker know that is unacceptable and I would notify my supervisor.
 
3.
I would tell them that is not an ethical behavior and if they proceed with it, I will report them to management.
 
4.
A coworker, if they knew me wouldnít even ask me. But if someone did I would not do it and I would try to talk them out of doing whatever they are going to do. Then even though it will be hearsay I would bring it to attention of a manager.
 
5.
I would not help them steal.
 
Question
7 of 22
How do you expect to make a difference at Walgreens?
 
User Submitted Interview Answers
1.
I expect to make a diferrence by putting towards as much effort as possible to be the best worker that I can be. I want to make the environment better. I also want to make the team a real team.
 
2.
With my great customer service, my integrity and my skillset.
 
3.
Provide excellent customer service, because as always, the customers come first.
 
4.
The help customers and make them feel important.
 
5.
Showing my co-workers how to be better employess and provide the best customer service to anyone that walks in
 
Question
8 of 22
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
I never disliked the rules.
 
2.
This is my 1st job.
 
3.
I have not disliked company rules. Most rules are easy to follow, and are there for a reason.
 
4.
I always like Companies rules and policies, I always follow them.
 
5.
A new district manager had started to make different changes to our store. They were little things like removing tint off windows and the shirts we wore must have a collar on them. Not a lot of employees were happy with the changes but all of us eventually got used to them.
 
Question
9 of 22
What do you know about working in retail?
 
User Submitted Interview Answers
1.
I have no experience based on my job status but iam up for the challenge and give everything i have.
 
2.
I havent had any previous job experience.
 
3.
That you have to have alot of customer service experience and have a lot of communications skill to interact with customer and your fellow employees.
 
4.
I know that retail has to do with the idea of selling a product to a person.
 
5.
I have worked some in this, have done a lot shopping and feel I woulkd know what the customer needs.
 
Question
10 of 22
Do you enjoy working with seniors.
 
User Submitted Interview Answers
1.
Yes i do,because i love helping people and i also like learning from others and i feel no one knows more then a matured person.
 
2.
Why would you want to work at walgreens?
 
3.
Yes, I do rnjoy helping my fellow seniors and help them as much i can with any quetions they have i anwnser best i can if not i research it fot them.
 
4.
I have cashed checks, credit/debit cards, and handled cash.
 
5.
I had many projects going at one time, i had to focus on one single project and complete it before moving onto the next. I also asked other employees to help if they were completed with their projects for the day.
 
Question
11 of 22
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
I have helped fellow co-worker stay on task just by asking them if they need help. It helps the store stay effecient without putting myself ahead of my coworker
 
2.
I think I have by just showing them that I'll be there every step of the way guiding them along if they need my help.
 
3.
Yes I can them encouraging words of advice and to keep working hard and they will eventually achieve their goal.
 
4.
Yes, my two employees wanted to make a pacesetter - I helped them achieve it by motivating them every day on the floor and keeping the energy going.
 
5.
At my previous job we constantly had sales goals to meet so we would like to work as teams to help achieve our goal. Several time we had to sell upgrades, like poly carbonate, transitions, etc. So we would jump in and help educate our clients to help close the sale if we felt someone was struggling a bit with their sales.
 
Question
12 of 22
How would your references describe you?
 
User Submitted Interview Answers
1.
Dedicated, hard working, dependable, friendly, willing to go above and beyond.
 
2.
They would describe me as a friendly, hard working, and a professional.
 
3.
Team player, motivated, always willing to help out.
 
4.
Ambitious, charming, and they would say that I try very hard.
 
5.
Iíve been working with Walgreens for two years. It only took me 7months to move up from BA to SFL. Iíve been in the SFL position for a year and a half. Iím ready to move on and see where Walgreens takes me.
 
Question
13 of 22
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
I prefer working in a team environment. As the old saying goes, there is no I in team.
 
2.
a team
 
3.
i enjoy working with others ,especially if each is aiming at bringing out the best for the good of the company,am glad to be a part of it.
 
4.
It doesn't matter, like both.
 
5.
Either adctually.
 
Question
14 of 22
Tell me about your experience in working in retail?
 
User Submitted Interview Answers
1.
i have no work experience
 
2.
I was a cashier at walmart ringing up items and assisting customers.
 
3.
I have two years of experience in the retail field. I was a Zoner/cashier at Target, and in charge of the Health and Beauty department. I was a zoner/cashier/fitting associate in womenís sporting goods at Mervyns.
 
4.
I have over 10 years of experience in customer service, sales where I have worked hand to hand with my manager and coworkers to get the job done.
 
5.
I was a technician for Walmart, then I got into pharmacy school. Then in my second year, I started working for Walgreens as an intern.
 
Question
15 of 22
Tell me about your cash handling experience?
 
User Submitted Interview Answers
1.
I handle cash very carefully and properly and I always do a recount just to make sure that everything is there, so I would say it's very good.
 
2.
I worked retail for over 20 years.
 
3.
My cash handling experience is superb. Ive been handling cash all together for 4 years now. I count slowly but thoroughly so that my cash comes out to the expected amount.
 
4.
I have more than 10 years cash handling experience in my past jobs, were I have had to process payments and tallying of cash at the end of the day .
 
5.
When handeling cash I like to complete the transaction quickly and put the cash away.
 
Question
16 of 22
What is your best personal trait?
 
User Submitted Interview Answers
1.
am dedicated to what i do, or what has been assigned to me to do. i enjoy it when others feel satisfied after i served or listened to them.
 
2.
I am outgoing and carasmatic
 
3.
Hardworking.
 
4.
Hardworking.
 
5.
Self-motivated, hardworking.
 
Question
17 of 22
Name your three best qualities?
 
User Submitted Interview Answers
1.
carefull, organized, friendly
 
2.
Patience, quick learner, team player.
 
3.
Respect didecation energy.
 
4.
I am a team player, I enjoy helping customers, and I strive for perfection.
 
5.
I would like to think that I have good interpersonal skills, I am reliable , and I can adapt to different situations easily.
 
Question
18 of 22
Why should we not hire you?
 
User Submitted Interview Answers
1.
You shouldn't not hire me.
 
2.
Probably because this is my first job and i dont have retail experience.
 
3.
Im a hard working person, always on time, can provide great customer service and van speak spanish
 
4.
You should hire me because I am hard working, I have experience in the industry.
 
5.
You shouldnt hire me because I sometimes tend to take on more than I can handel but I can learn to get better at that.
 
Question
19 of 22
How well do you handle customer complaints?
 
User Submitted Interview Answers
1.
I stay calm, and find out what the problem is and then apologize for what has occurred if error on our part or I apologize for the customer having such a bad experience. Then I resolve the problem.
 
2.
A customer complaint helps make companies better. I try to put myself in that persons shoes. Doing this helps to resolve the issues.
 
3.
I always try not to let a customer leave the store mad. I have always given solutions or suggestions and made them leave the store happy.
 
4.
First off, I listen to every word they say, that shows them that they undivided attention and that I want to help them. I would then fix any problem within my power or give it to the person above me thats in charge.
 
5.
Listen the customer complaints , then will ask what possible solution he wants.
 
Question
20 of 22
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
At a church event. Serving food.
 
2.
It was in my past employeement. I was part of a team that had a quota for the month we had to get people in our business so I cam up with a plan that we were going to go to a local dental offices to explain to them about our products and promotions we have in store more then 20 percent of the customer we didnt have we gain for our business so oue team did finish strong and sucided our quota for the month.
 
3.
School project, leader of group, helped everyone with their roles inside the group.
 
4.
Everyday I contribute to a team effort by working on the floor with my team and making our days.
 
5.
When I was lead tester on the implementation of NAPA which was an updated computer software program for our underwriting engines. I had to coordinate our work schedules and assign various functions to each co-worker. I received an award for the project.
 
Question
21 of 22
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
I tend to want everything done perfectly and on time, I put a lot of emphasis on always wanting things done right.
 
2.
Well one of my weaknesses would be perfectionsism.
 
3.
Not such good at English as native speakers.
 
4.
Is spending time on making something perfect when its already perfect the way it is guess you can say overachiever.
 
5.
To much pressure on me.
 
Question
22 of 22
Why do you feel you will be better suited for this job than the other applicants?
 
User Submitted Interview Answers
1.
I am a well rounded, hardworking person. I get the job done, and put my all into it.
 
2.
I will work hard to the best of my ability to succeed great customer service.
 
3.
My experience working in retail and hr, my people skills, and self motivation.
 
4.
I have proven my self in past jobs of doing the effort to do that little extra.
 
5.
You should hire me because I am willing to learn, I work steadily through pressure, I have the potential to adapt to a new environement, Throughout my college years working as a chemistry tutor, I develop teaching skills which help me counsel the patients in the simplest way that they can help they understand. I am also bilingual.
 
Contributing Author
Rachelle Enns
Recruiter
 
Author
Why work at Walgreens?
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