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CVS Pharmacy Interview
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32 Questions and Answers by Jordan Henry

Published July 13th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
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Question 1 of 32
At CVS Pharmacy we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
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How to Answer
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level employees at CVS Pharmacy go on to become department leads, store managers, or take on responsibilities even higher up on in the company. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
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Answer Examples
1.
At CVS Pharmacy we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Many seasonal or entry-level employees at CVS Pharmacy go on to become department leads, store managers, or take on responsibilities even higher up on in the company. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Jordan's Answer #1
"I would be very excited about obtaining a role in leadership within CVS Pharmacy in the future. I'm confident that you'll find that my hard work and attention to detail will make me well-suited for a leadership position in the future as you feel I'm ready."
Jordan's Answer #2
"I have been in an unofficial leadership role for the past three years of my career, so I think that a management role with CVS Pharmacy would be a great next step in my career!"
2.
What type of manager brings out the best in you?
Managers at CVS Pharmacy work hard to ensure a healthy team, which starts with supporting individual employees. Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a a close working relationship with a lot of accountability or a more hands-off approach where you have more autonomy. If you're not sure about your preference, try to make your answer as open as possible.

Jordan's Answer #1
"I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best with a manager who allows me autonomy while still investing time in me through mentorship and training. Can you describe the management style here?"
Jordan's Answer #2
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in."
3.
How can CVS Pharmacy motivate you on the job?
The management team at CVS Pharmacy wants to know how best to motivate every member of their team. Talk to the interviewer about the variety of ways in which you find motivation on the job.

Jordan's Answer #1
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leader board -- I like that concept because it creates a healthy bit of personal competition for me as well."
Jordan's Answer #2
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Anonymous Answer
"I am best motivated through recognition for a job well done. I would like to know that my efforts are noticed and paid off. In my current position, we have a manager, who evaluate every employee per quarter."
Kristine's Answer
Excellent response! Your interviewer will understand your hopes and expectations and the practices of the company for which you have worked. I assisted with the wording in your response a bit to help with clarity.
"I am best motivated through the recognition of a job well done. I would like to know that someone notices my efforts. In my current position, we have a manager who evaluates every employee each quarter."
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4.
Do you have reliable transportation?
If you are offered a position at CVS Pharmacy, they want to know that you will be able to make it to work consistently and on time. Let the interviewer know about your transportation plans, whether that includes driving, walking, taking public transit, or riding your bike.

Jordan's Answer #1
"I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."
Jordan's Answer #2
"I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of the employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Anonymous Answer
"Yes, I have a great running Prius hybrid."
Rachelle's Answer
Two thumbs up! It's much better to have some fun with the question vs. just giving a dull 'yes' :)
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Anonymous Answer
"In the New York area, it is more convenient to take MTA services. I am comfortable with the amount of travel required to get to work every day."
Kristine's Answer
Great! Your answer will convince the interviewer you have a reliable way of getting to work daily. Now, try to incorporate the interviewer's words into your response. I provided an example of how you can do this.
"Yes, I have reliable transportation to work. In the New York area, it is more convenient to take MTA services. I am comfortable with the amount of travel required to get to work every day."
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5.
Tell me about a time when you made a suggestion requesting change in an organization.
The most successful organizations are always growing and adapting to better serve their customers, and CVS Pharmacy is no exception. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

Jordan's Answer #1
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Jordan's Answer #2
"When I began my most recent job at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested that we install a couple of cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in overall loss."
Anonymous Answer
"When I began my most recent job at an independent pharmacy, we did not have a time limit for a break so that someone took their break forever and affected others work flow and their breaks. So I suggest my manager to add an option in our app. Every time, someone wants to take his/her break, she/he needs to sign out and sign in again. That helps the manager know who hasn't had their break yet or who takes their break overtime limit."
Kristine's Answer
Good start! You share a work problem and a specific suggestion you made to address it. When you are asked a question with "Tell me about a time..." this is a signal that it's a behavioral interview question. For every behavioral interview question, you should respond using the STAR method where s = situation, t = task, a = action, and r = result. You mostly followed this method, but you could elaborate more on the result or outcome. For example, did your supervisor act on your suggestion? Did people take shorter breaks as a result? I assisted with the wording of your response a bit to help with clarity.
"When I began my most recent job at an independent pharmacy, we did not have a time limit for breaks. So, when someone took a long break, it affected everyone else's workload and when they could take a break. So I talked with my manager and suggested he/she add an option in our app so that every time someone wanted to take a break, he/she would be able to sign out and sign in again. This way, the manager knows who hasn't had a break yet or who had taken a long break."
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6.
In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
Strong math skills are an asset in any retail based role, and CVS Pharmacy is no exception. Assure the interviewer that you are comfortable with the skills associated with math-related tasks.

Jordan's Answer #1
"I did very well in math during high school and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Jordan's Answer #2
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
7.
How do you handle situations that could cause you to be late or miss work?
When you're a member of the CVS Pharmacy team, promptness is important -- your team-members are relying on you to be on time and ready to start work. It's always better to be a few minutes early for a shift so you can be ready to pick up where another team-member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late for your shift. Also be sure to acknowledge that you are proactive and that you can handle the stress of unexpected situations that affect arriving to work on time.

Jordan's Answer #1
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always make sure to give myself extra time when there's snow or ice."
Jordan's Answer #2
"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Anonymous Answer
"I always plan on arriving early to work and I allow for weather and traffic conditions. If something happens and I cannot prevent being late I always call in advance and inform the team of my expected arrival time. Typically this is only a few minutes after my expected start time. I have not missed a day of work and I always plan my schedule way in advance to prevent problems."
Rachelle's Answer
You sound very responsible and organized. This is a very complete answer.
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8.
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
From the pharmacy to the MinuteClinic to beauty, CVS Pharmacy is all about creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs and be sure to highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You've likely gained the skills and experience needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to make the transition to retail and learn more about the industry.

Jordan's Answer #1
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed to, but I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Jordan's Answer #2
"While I haven't yet worked in a retail environment, I'm really excited to get started! I love learning new things, especially when it comes to working with and serving people. In college, I worked at a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience will set me up for success in the retail industry."
9.
What are your salary expectations?
Do some research to determine what you may be able to expect from a position at CVS Pharmacy, and use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary-based questions arise.

Jordan's Answer #1
"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Jordan's Answer #2
"I currently make minimum wage, and I'm happy to begin a position at CVS Pharmacy in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does CVS have any merit-based bonuses or pay-scale increases?"
Anonymous Answer
"I am currently make $17 per hour and generally work 20 hours per week. I am hoping to stay in the same range or slightly higher."
Kristine's Answer
Good answer! Here you can build a case for earning a slightly higher salary by mentioning any additional training or experience you have gained.
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10.
Tell me 3 qualities you possess that make you a strong fit for this position with CVS Pharmacy.
Before your interview, take some time to find out more about what CVS Pharmacy looks for in an employee, and find ways to honestly demonstrate how your personality meets those needs. For instance, CVS Pharmacy employees must have 'strong communication, interpersonal, and prioritization skills and must be highly organized and detail oriented.' Describe how you are uniquely suited for some of the job requirements.

Jordan's Answer
"ReAnna, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks that other team-members weren't excited about, like taking out the trash or dealing with especially difficult customers. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers would come naturally to me!"
Anonymous Answer
"Honesty, strong communication, and discipline are 3 qualities I possess that I am a strong fit for this position with CVS Pharmacy"
Kristine's Answer
Good answer! You answer the question by listing three qualities. To enhance your response, you can elaborate on how those qualities will help you thrive in the position. I assisted with the wording a bit to ensure clarity.
"Honesty, strong communication, and discipline are three qualities I possess that make me a strong fit for this position with CVS Pharmacy."
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11.
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
If offered a position at CVS Pharmacy, you may be asked to contribute to the design and construction of displays. Let the interviewer know if you have ever created a display or worked on a creative project. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design!

Jordan's Answer #1
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to be a part of those creative projects."
Jordan's Answer #2
"I believe that with some training, I could very easily create some displays that are on-brand and exciting to the CVS Pharmacy customer. I have a natural flair for the creative and look forward to exercising that."
12.
Describe to me your ideal employer.
A job search isn't just a one-sided hunt. You must also feel as though a job at CVS Pharmacy is a good fit for you. Tell the interviewer about your ideal employer. Be specific and be sure to keep the conversation positive. Avoid speaking poorly of any previous managers or organizations.

Jordan's Answer #1
"My ideal employer is one who brings charisma and passion to their work. I work best with organizations that have a penchant for learning and promote their employees based on performance."
Jordan's Answer #2
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number."
13.
What is the most competitive work situation you have experienced? How did you handle it? What was the result?
Retail environments like CVS Pharmacy may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

Jordan's Answer #1
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Jordan's Answer #2
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so contests greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Anonymous Answer
"I used to volunteer with other peers at my pharmacy. We all tried our best and hoped in the end the supervisor can offer us a paid position. I ended up becoming one of three people got a paid job."
Kristine's Answer
Great answer! I assisted with the wording a bit to help with clarity.
"I used to volunteer with other peers at my pharmacy. We all tried our best and hoped the supervisor would notice us and offer us a paid position. I ended up being one of three people who got a job offer."
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14.
Why is this job with CVS Pharmacy right for you at this time in your career?
A position at CVS Pharmacy will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how a position at CVS fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.

Jordan's Answer #1
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."
Jordan's Answer #2
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for CVS Pharmacy because of the flexibility you offer students, as well as the potential for future advancement in the company."
Anonymous Answer
"I am persuading doctor of pharmacy degree now. I hope once I complete my education that I can be given full-time pharmacist. I am excited to work for CVS Pharmacy because of the practicing opportunities, as well as the potential for the future advancement in the company."
Kristine's Answer
Excellent response! You will convince the interviewer you would like to work for the company in the long-term, and you have clear goals for your career. I assisted with the wording a bit to help with clarity.
"I am pursuing a doctor of pharmacy degree now. Once I complete my educational training, I hope that I will be offered a full-time pharmacist position. I am excited to work for CVS Pharmacy because of the opportunities to practice what I've learned, as well as the potential for future advancement in the company."
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15.
How do you handle a situation where your supervisor does not properly communicate information to you?
Retail organizations like CVS Pharmacy are fast-paced; though supervisors have the best intentions, some information may fall through the cracks and your managers may not always communicate with you in a way that you prefer. Describe your communication preferences and tell the interviewer about a time that you have handled a supervisor who communicated with you in a way that didn't match those preferences.

Jordan's Answer #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Jordan's Answer #2
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
More Interview Q&As
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Leadership
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Manager
Retail Buyer
Cashier
Assistant Manager
Sales
32 CVS Pharmacy Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. At CVS Pharmacy we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
  2. What type of manager brings out the best in you?
  3. How can CVS Pharmacy motivate you on the job?
  4. Do you have reliable transportation?
  5. Tell me about a time when you made a suggestion requesting change in an organization.
  6. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
  7. How do you handle situations that could cause you to be late or miss work?
  8. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
  9. What are your salary expectations?
  10. Tell me 3 qualities you possess that make you a strong fit for this position with CVS Pharmacy.
  11. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
  12. Describe to me your ideal employer.
  13. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
  14. Why is this job with CVS Pharmacy right for you at this time in your career?
  15. How do you handle a situation where your supervisor does not properly communicate information to you?
  16. Personality fit is important to us at CVS Pharmacy. How would you describe your personality?
  17. What type of work environment do you dislike working in?
  18. We need reliable people on our team at CVS Pharmacy. How many days were you absent from work last year?
  19. How do you like to be recognized for your accomplishments?
  20. How do you feel about performance incentives?
  21. What do you hope to learn from this job at CVS Pharmacy?
  22. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
  23. At CVS Pharmacy we like to hire strong achievers. Give me an example of a time when you went above and beyond.
  24. Have you researched our company values? What makes you the best candidate for CVS Pharmacy?
  25. You will be responsible for a large amount of cash and valuable merchandise at CVS Pharmacy. What would your most recent employer say about your character and honesty?
  26. In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
  27. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
  28. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
  29. We have a strong employee honesty program in place at CVS Pharmacy to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
  30. At CVS Pharmacy we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
  31. What do you know about CVS Pharmacy? Why do you want to work for us?
  32. CVS Pharmacy puts customer service first. How do you ensure that you always put the customers' needs first?
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