35 CVS Pharmacy Interview Questions & Answers
Below is a list of our CVS Pharmacy interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Compatibility Questions
- 6. Competency Questions
- 7. Conflict Questions
- 8. Creative Thinking Questions
- 9. Customer Service Questions
- 10. Diligence Questions
- 11. Direct Questions
- 12. Discovery Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Management Questions
- 17. Operational Questions
- 18. Organizational Questions
- 19. Role-Specific Questions
- 20. Salary Questions
- 21. Tough Questions
Accomplishment
1. How do you like to be recognized for your accomplishments?
Why the Interviewer Asks This Question
The managers at CVS Pharmacy will be focused on nurturing a positive work environment and a strong team, so they'll offer you feedback on your work and recognition of your accomplishments. Share with the interviewer how you would like credit for your hard work. Perhaps you are the type who enjoys gifts or financial perks. Or on the other hand, you may like to receive public recognition, kind words, or a promotion. You can also include examples of how managers or team leaders have recognized your accomplishments in the past.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I am very much an over-achiever and find the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward is knowing that my hard work is noticed."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me. However, I prefer to receive recognition for my accomplishments through acknowledgment and appreciation from those around me. Whether a simple 'thank you' or a more formal recognition, such as an award or promotion, it's nice to know that my efforts are valued and appreciated. Ultimately, the most important thing for me is to feel that I am making a positive impact and contributing to the success of my team and organization."
Written by Krista Wenz on July 23rd, 2023
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Adaptability
2. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
Why the Interviewer Asks This Question
Retail environments like CVS Pharmacy may offer opportunities for friendly competition with your coworkers and other stores in your district and region. Tell the interviewer about your experience in competitive environments, whether that means racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcomes.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Even when competing, we have a great work environment where we help each other when someone struggles to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so contests greatly motivate me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Krista Wenz on July 23rd, 2023
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Career Goals
3. Where do you see yourself in five years?
Why the Interviewer Asks This Question
When answering this question, you must convey your goals and aspirations and how they align with working for CVS. Companies invest a lot of time and money in hiring and training new employees, and the interviewer wants to see if you will be a good investment. It's also a good idea to mention that you are open to new opportunities and challenges that may come your way. Employers highly value continuous learning and growth, so be sure to express your desire to gain valuable skills and experiences that will contribute to your personal and professional development. Your goal should be to make a positive impact in your field and work towards achieving long-term success in your career. Describe where you see yourself in five years and how you plan on achieving your goals.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I can see myself having achieved my professional goals in five years. I will have completed the pharmacy program I am enrolled in and be working as a pharmacist for your organization. Ever since I decided to become a pharmacist, I have focused on working for only one pharmacy, CVS."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"In five years, I see myself in a leadership position with CVS. What interests me the most and what I will strive to achieve is a position as a shift supervisor. I was a management trainee at my previous place of employment and enjoyed the responsibilities of being a leader. Unfortunately, the business closed after only working for one month as a trainee. I will achieve my goals by participating in the leadership training CVS provides and finding a mentor to assist me with any questions I might have."
Written by Krista Wenz on July 24th, 2023
Communication
4. How do you handle a situation where your supervisor does not properly communicate information to you?
Why the Interviewer Asks This Question
Retail organizations like CVS Pharmacy are fast-paced. Though supervisors have the best intentions, some information may fall through the cracks, and your managers may not always communicate with you how you prefer. Describe your communication preferences and tell the interviewer about a time you handled a supervisor who spoke with you in a way that didn't match those preferences.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you must relate to others in their style to be understood."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"I have been fortunate to have worked with great supervisors in my previous positions. However, if faced with a communication challenge like this, I would ask the supervisor how we could improve our communication. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Krista Wenz on July 23rd, 2023
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Compatibility
5. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Why the Interviewer Asks This Question
Retail jobs at CVS Pharmacy require a wide range of hours, including evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If anything in your schedule may hinder your availability, be sure to address this. For example, you may have night classes you attend on Tuesday and Thursday evenings. If that is the case, let the interviewer know about your courses while assuring them you are flexible with the other days of the week and can work Tuesdays and Thursdays before your classes.
Written by Krista Wenz on July 20th, 2023
1st Answer Example
"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry
2nd Answer Example
"I understand this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Krista Wenz on July 20th, 2023
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Compatibility
6. Personality fit is important to us. How would you describe your personality?
Why the Interviewer Asks This Question
When you work at CVS, you are one part of a larger team -- and that team is vital to the success and health of the entire store and the company at large. Your personality will determine whether the interviewer believes you would be a good fit for the team. A friendly and proactive personality works best for CVS Pharmacy, which is what the interviewer is looking for when asking this question. It's important to be approachable and willing to assist customers with any questions or concerns they may have. Additionally, being organized and detail-oriented is crucial in ensuring the store runs smoothly and efficiently. Lastly, having a positive attitude and strong work ethic can go a long way in creating a welcoming and productive work environment. Talk to the interviewer about your personality, highlighting the traits you know the interviewer is looking for.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. If asked, my colleagues and supervisors would say the same about me. I am a friendly and outgoing person who enjoys meeting new people and learning about different cultures. I am also very organized and detail-oriented, which helps me stay on top of my tasks and responsibilities. I generally try to approach life with a positive attitude and a willingness to help others whenever possible."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"I am a confident communicator, and I'm very friendly! I love engaging people in conversation and asking questions to get to know them better. My last boss, Rosemary, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."
Written by Krista Wenz on July 23rd, 2023
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Compatibility
7. Tell me three qualities you possess that make you a strong fit for this position.
Why the Interviewer Asks This Question
Before your interview, take some time to learn more about what CVS Pharmacy looks for in an employee and find ways to demonstrate how your personality meets those needs. For instance, CVS Pharmacy employees must have 'strong communication, interpersonal, and prioritization skills and must be highly organized and detail-oriented.' In addition to these qualities, CVS interviewers typically look for other key attributes in a potential employee. They want someone who is reliable and dependable. This means showing up to work on time, being accountable for your actions, and following through on your commitments. They also value excellent customer service skills. This means being friendly, approachable, and knowledgeable about the products and services offered by CVS. Finally, they look for someone who is a good team player. This means working well with others, communicating effectively, and collaborating on projects to achieve shared goals. If you possess these qualities, you may be a good fit for a position at CVS. Describe how you are uniquely suited for the role you are interviewing for.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"ReAnna, my team leader at my former job, recently told me how much she appreciated my hard work and my willingness to do tasks other team members weren't excited about, like taking out the trash or dealing with challenging customers. I have a generally sunny disposition, and I love meeting new people -- so connecting with customers comes naturally to me!"
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"As a candidate for this position, I possess several qualities that make me a strong fit for CVS Pharmacy. First, I am highly organized and detail-oriented, which I believe is essential for success in any role within the company. Second, I am a great communicator and team player, allowing me to work effectively with colleagues and customers. Lastly, I am passionate about providing excellent customer service. My positive attitude and dedication to helping others would make me a valuable asset to the CVS team."
Written by Krista Wenz on July 22nd, 2023
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Compatibility
8. How do you handle situations that could cause you to be late or miss work?
Why the Interviewer Asks This Question
When you're a member of the CVS Pharmacy team, promptness is important -- your team members rely on you to be on time and ready to start work. It's always better to be early for a shift so you can be prepared to pick up where another team member left off as their shift ends. Make sure the interviewer knows that you plan for traffic, bad weather, and any other situation that could make you late to work. Also, be sure to acknowledge that you are proactive and can handle the stress of unexpected problems that affect arriving to work on time.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I hate being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late! Cincinnati winters can make travel hard, so I always give myself extra time when there's snow or ice."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"I hope never to be late! When I started working at a restaurant at sixteen, we were taught the adage, 'If you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."
Written by Krista Wenz on July 24th, 2023
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Competency
9. In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
Why the Interviewer Asks This Question
Strong math skills are an asset in any retail-based role, and CVS Pharmacy is no exception. Your role could require handling cash, operating a cash register, or calculating prescription dosages. It's essential to have strong math skills to ensure accuracy and avoid errors. Assure the interviewer that you are comfortable with the skills associated with math-related tasks while rating yourself on a 1 to 10 scale. Remember, there is always room for improvement, so you want to avoid giving yourself a 10, even if your math skills are excellent.
Written by Krista Wenz on July 21st, 2023
1st Answer Example
"I did very well in math during high school and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. I would rate my mathematical skills as a 9 out of 10. While I am confident in my ability to perform basic operations and solve equations, there is always room for improvement."
Written by Krista Wenz on July 21st, 2023
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when accepting payment from customers. On a scale, I would give myself an 8. I can easily handle cash transactions, make correct change, and balance my register to the penny. However, more complex math, like trigonometry, has always been a little challenging for me. Luckily, I do not need that skill when handling customer transactions!"
Written by Krista Wenz on July 21st, 2023
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Conflict
10. How would you handle a customer who was arguing with you about a potential return?
Why the Interviewer Asks This Question
As a CVS Pharmacy employee, you will encounter customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the company's needs in mind as well. You can describe how you stay calm and listen to their concerns while empathizing with their situation and explaining the policy as clearly as possible. If they continue arguing, you could escalate the issue to a higher authority. The goal is to show the interviewer you have the communication and customer service skills they seek in a CVS team member.
Written by Krista Wenz on July 21st, 2023
1st Answer Example
"Return policies are meant to be followed; however, some exceptions may be allowed occasionally. Having a satisfied customer is most important, and sometimes refusing a return is not worth the bad word of mouth or risk of negative online reviews. There is a fine balance between being accommodating and being a pushover. If unsure of the best decision, I would ask my supervisor for clarification."
Written by Krista Wenz on July 21st, 2023
2nd Answer Example
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. If a customer were arguing with me about a potential return, I would remain calm and empathetic while trying to understand the root of their frustration. I would ask them to explain the issue and listen carefully to their perspective. I would review our return policy with them and explain any relevant details if necessary. From there, I would try to find a solution that meets their needs and ours, which may involve offering a refund, exchange, or other accommodation. Throughout the interaction, I would prioritize clear communication, transparency, and respect for the customer's concerns."
Written by Krista Wenz on July 21st, 2023
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Conflict
11. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a coworker?
Why the Interviewer Asks This Question
CVS has a comprehensive training program for its employees that teaches them how to handle all kinds of customers, including those who may be rude or difficult to deal with. The training emphasizes the importance of remaining calm and professional at all times, even when faced with challenging situations. Employees are taught to listen carefully to customers' concerns and to address them in a respectful and empathetic manner. They are also trained in conflict resolution techniques, such as active listening and reframing, that can help to diffuse tense situations and resolve customer complaints. Overall, CVS is committed to providing its customers with the highest level of service and support, and its employees are trained accordingly to ensure that every interaction is a positive one. Describe any experience you have dealing with unruly customers or talk about how you imagine you would deal with a negative customer experience, following the guidelines set forth by CVS.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"I know customers are just people like the rest of us -- sometimes we all have bad days! If a customer were upset, I would be sure they felt heard and understood, and then I would let them know that I would do everything I could to address their concerns. Sometimes people just need to know that their problems are important to someone else. I always maintain my cheerful disposition and positive attitude about the problem while developing a solution that makes the customer happy."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"Most places I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by CVS Pharmacy. However, if a customer becomes aggressive towards me or my coworker, I would first remain calm and composed. I would try to understand the customer's concerns and communicate with them in a respectful and professional manner. If the situation worsens, I would call for a manager or security to intervene. Ultimately, my goal is to de-escalate the situation and ensure the safety of myself, my coworker, and the customer. It's important to remember that even in difficult situations, treating the customer with respect and empathy can go a long way in resolving the issue."
Written by Krista Wenz on July 22nd, 2023
Creative Thinking
12. In our retail stores, we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
Why the Interviewer Asks This Question
If offered a position at CVS Pharmacy, you may be asked to contribute to the design and construction of displays. Let the interviewer know if you have ever created a display or worked on a creative project. Show the interviewer that you have noticed and appreciate the hard work that goes into making the store displays -- and let them know if you have any special skills to contribute to their construction or design!
Written by Jordan Henry
1st Answer Example
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase, and I'm eager to learn even more! The displays I have seen in your stores are fascinating, and I would love to participate in those creative projects."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"I believe that with some training, I could very easily create on-brand displays that are exciting to the CVS Pharmacy customer. I have a natural flair for the creative and look forward to exercising that in this position."
Written by Krista Wenz on July 22nd, 2023
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Customer Service
13. CVS puts customer service first. How do you ensure that you always put the customers' needs first?
Why the Interviewer Asks This Question
Like most retail environments, CVS Pharmacy has to compete with other companies in the industry, meaning the business can go down with one honest mistake or bad customer experience. Discuss with the interviewer how you ensure your customers receive the best service. For example, providing excellent customer service requires a combination of listening skills, empathy, and a willingness to go above and beyond to meet the customer's needs. It's essential to be patient and understanding, even when dealing with demanding customers, and to always remain professional and respectful. Anticipating the customer's needs and offering solutions before they even ask is a great way to show you are proactive and attentive. Additionally, following up with the customer after their issue has been resolved shows that you genuinely care about their experience and want to ensure their satisfaction. Overall, providing excellent customer service requires a genuine desire to help and a commitment to treating each customer with kindness and respect.
Written by Krista Wenz on July 20th, 2023
1st Answer Example
"I have a rule always to treat my customers how I would want treatment in a store or establishment, as customer service is vital to a company's success. To always put the customers' needs first, I actively listen to their concerns and prioritize their requests. I also strive to provide prompt and helpful solutions to any issues they may be experiencing. Additionally, I seek customer feedback to continuously improve the level of service I provide. Ultimately, my goal is to build a positive and trusting relationship with every customer I interact with."
Written by Krista Wenz on July 20th, 2023
2nd Answer Example
"I ensure that my customers' needs are met by actively listening to them and asking the right questions. If I'm working on a task and a customer has a question, I always stop and help them before returning to my task. Additionally, I prioritize transparency and honesty in all my interactions so that customers can trust that I have their best interests in mind. I always strive to provide exceptional service and support that meets the needs of each customer."
Written by Krista Wenz on July 20th, 2023
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Customer Service
14. Give me an example of a time when you went above and beyond.
Why the Interviewer Asks This Question
At CVS Pharmacy, customer service always comes first. The CVS customer expects to be greeted by helpful, positive employees who do their best to help them find exactly what they're looking for. Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Some examples of going above and beyond include providing personalized recommendations to customers, offering additional assistance with product selection and sizing, and ensuring a seamless checkout process. Retail employees can also exceed expectations by providing exceptional customer service, such as greeting customers with a warm welcome and a smile and promptly addressing any concerns or issues that may arise. Going the extra mile by following up with customers after their purchase or providing additional resources or information can also leave a lasting impression and foster a loyal customer base.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"Last week, I noticed my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"Just yesterday, I had a customer make a purchase and noticed that she was struggling with her belongings. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Krista Wenz on July 23rd, 2023
Diligence
15. What do you know about CVS? Why do you want to work for us?
Why the Interviewer Asks This Question
When interviewing for a job at CVS Pharmacy or any other company, it's important to understand the mission and aesthetic of the organization. Spend some time on the CVS Pharmacy website, take a look at their different departments and offerings, and get a feel for their brand. Interviewers will be impressed with any knowledge you have about their seasonal promotions and ongoing events. You can even list a few things about CVS Pharmacy that have made an impression on you -- that way, the interviewer will see that you've done your research, and they'll get to know more about you personally at the same time!
Written by Jordan Henry
1st Answer Example
"I have researched CVS Pharmacy a great deal and am very happy with the positive reviews I came across online. I have heard excellent things about your commitment to providing quality healthcare services and products to customers across the country. I appreciate that the company strongly emphasizes innovation and technology to improve the customer experience. As someone who is passionate about helping others and has a background in healthcare, I believe working for your organization would be a great opportunity to contribute to a mission-driven company and make a positive impact on people's lives."
Written by Krista Wenz on July 21st, 2023
2nd Answer Example
"As a lifelong customer, I know that CVS Pharmacy is a well-respected company with a strong focus on customer service. I understand you offer a wide range of products and services to help people take care of their health and well-being. I am interested in working for CVS Pharmacy because I want to be a part of a team that is dedicated to helping people live healthier lives. I believe this company offers a great opportunity for me to learn and grow in my career while also making a positive impact on the lives of others."
Written by Krista Wenz on July 21st, 2023
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Direct
16. Do you have reliable transportation?
Why the Interviewer Asks This Question
If you are offered a position at CVS Pharmacy, they want to know that you will be able to make it to work consistently and on time. While it is discriminatory in most states to ask a candidate if they own a car, asking if you have reliable transportation is acceptable. This can include owning a car that is in good working condition, taking public transportation that runs on a consistent schedule, or using ride-sharing services that are known for their reliability and safety. Ultimately, the key to reliable transportation is finding a mode of transportation that meets your needs and is consistently dependable. Let the interviewer know about your transportation plans, including driving, walking, taking public transit, or riding your bike.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"Yes, I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day. I can assure you that I am reliable and have never been late to work or missed work because of transportation issues."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"Yes, I do. I take public transit and find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of the employees' commutes -- including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Krista Wenz on July 24th, 2023
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Direct
17. Describe to me your ideal employer.
Why the Interviewer Asks This Question
A job search isn't just a one-sided hunt. You must also feel a job at CVS Pharmacy is a good fit for you. Tell the interviewer about your ideal employer. Be specific, keep the conversation positive, and avoid speaking poorly of any previous managers or organizations. Perhaps your ideal employer is someone who values their employees' contributions and creates a positive work environment. They should provide ample opportunities for growth and development, offer fair compensation and benefits, and prioritize work-life balance. An ideal employer should foster open communication and transparency, where employees feel comfortable sharing their thoughts and ideas. Ultimately, an ideal employer cares about their employees' well-being and success and works to create a supportive and empowering workplace.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"My ideal employer brings charisma and passion to their work. They are someone who values their employees and treats them fairly. They create a positive work environment that encourages growth and development. They provide clear expectations and constructive feedback to help their employees succeed. Additionally, they prioritize work-life balance and offer competitive compensation and benefits. Overall, my ideal employer is someone who respects and values their employees as individuals, as CVS does."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"My ideal employer is reliable, has a good reputation, and treats me like a unique individual versus just a number. My ideal employer values its employees and creates a positive work environment. They would provide opportunities for growth and development, offer fair compensation and benefits, and promote a healthy work-life balance. Communication would be open and transparent, and there would be a sense of camaraderie among colleagues. The company would also prioritize ethical and sustainable practices and contribute positively to the community. Overall, my ideal employer would be one that values both the success of the business and the well-being of its employees, much like what I have read CVS does."
Written by Krista Wenz on July 23rd, 2023
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Discovery
18. Have you researched our company values? What makes you the best candidate for us?
Why the Interviewer Asks This Question
Being knowledgeable about CVS's mission, vision, and core values is extremely important -- any information you know about the company's values will set you apart from other candidates. Spend some time exploring their website and becoming familiar with their core values and mission statement: 'Connecting patients to more affordable care.' Discuss with the hiring manager why you think you are the top choice for this role and how you will benefit the company if hired.
To be the best candidate for CVS, one should possess excellent customer service skills, be able to multitask efficiently, and have a strong attention to detail. Additionally, a willingness to learn and adapt to new technology and procedures is highly valued. A positive attitude and a team-oriented mindset are also key qualities that make for a successful candidate. Above all, a genuine desire to help others and provide the best possible experience for customers is essential for excelling in any role with CVS.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"Yes, I have researched CVS Pharmacy's company values and am impressed by your commitment to providing high-quality healthcare services to your customers. As for why I believe I am the best candidate for CVS Pharmacy, I have a strong background in customer service and a passion for helping others. I am also a quick learner with a strong work ethic, enabling me to thrive in a fast-paced environment like CVS Pharmacy. Additionally, I am excited about the opportunity to work for a company that values diversity, inclusion, and teamwork, as these values are all important to me personally.
Also, I have been a long-time shopper at CVS, and I love that they are so committed to providing quality care at affordable prices. My grandfather has a lot of health problems, and we're always treated with so much respect and care when we visit the store together. I want to offer that same kindness and assistance to other CVS Pharmacy customers."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"I first learned about CVS Pharmacy's dedication to community disaster relief efforts a few years ago, and that's when I started shopping exclusively at CVS. I've volunteered to do cleanup work after hurricanes here in Florida many times. I've appreciated how much CVS does to make their communities safe and help residents get back on their feet after disaster strikes. I am the best candidate for the position because I hold the same values and genuinely want to help others to make the world a better place to live in."
Written by Krista Wenz on July 23rd, 2023
Discovery
19. You will be responsible for a large amount of cash and valuable merchandise. What would your most recent employer say about your character and honesty?
Why the Interviewer Asks This Question
Much of the success of retailers like CVS rests on the honesty and fidelity of its employees. For this reason, the interviewer asks this question because they are interested in learning more about your work ethic and integrity. Let them know your thoughts on being honest and dependable in the workplace and how you strive to uphold these values in your professional life. Then, describe what your most recent employer would say about your character and honesty. If you have a copy of a letter of recommendation from them, now is an excellent time to share that with the interviewer.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"I would never steal from any store, especially my place of work! I know how important it is for my managers and coworkers to trust me to treat the store, merchandise, and cash with respect. During my exit interview at my last job, my manager, Gen, told me she found me extremely trustworthy and would hire me again if I ever wanted to return to the company."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"My most recent team leader, Joanna, told me multiple times that she considered me a person of integrity and honesty, which is feedback I really appreciate. I always want to be someone my coworkers and employers can trust. I always followed proper procedures when handling cash and merchandise and never took any shortcuts that could compromise the store's security. My previous employers would say I am a trustworthy and reliable employee who can be counted on to do the right thing, even when no one is watching."
Written by Krista Wenz on July 22nd, 2023
Anonymous Interview Answers with Professional Feedback
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Rachelle's Feedback
Discovery
20. Why is this job with CVS right for you at this time in your career?
Why the Interviewer Asks This Question
A position at CVS Pharmacy will provide you with plenty of benefits while also allowing for opportunities to move up in the company in the future. The interviewer is interested in understanding your motivations and career goals, as well as how your skills and experience align with the requirements of the role at CVS. They also want to assess your commitment and enthusiasm for the position and how you see yourself contributing to the company's success. Overall, the question is an opportunity for you to demonstrate your understanding of the job, your fit with the company culture, and your potential for growth and development within the organization.
Discuss with the interviewer why you are looking to make a change and how a position at CVS fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to ensure it's the right fit. I feel this job is right for me, especially at this point in my career, because it allows me to utilize my recent education in communications while helping me to advance in my management skills."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope I can be given full-time hours for the summer once I complete my education. I am excited to work for CVS Pharmacy because of the flexibility you offer students and the potential for future advancement in the company."
Written by Krista Wenz on July 23rd, 2023
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Kristine's Feedback
Discovery
21. We need reliable people on our team. How many days were you absent from work last year?
Why the Interviewer Asks This Question
Being a member of a team means being reliable and consistent, and working at CVS is no exception. Make sure the interviewer knows you respect your coworkers and managers enough to always show up for your assigned shifts. Of course, emergencies and illnesses happen from time to time; you can be honest about a time when you had to miss a shift. Be sure to mention that you followed all of the protocols for calling off work and do not have a habit of doing so.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I know my coworkers and managers rely on every team member to show up for their shifts on time and ready to work -- if one person doesn't show up for their shift, that means everyone else has to work harder! I've never skipped work without a good reason, and I always make sure to call in with plenty of advance notice so my managers and coworkers are prepared to cover the shift. I've never had an unexcused absence from work. That said, I was absent for two days last year after having my wisdom teeth pulled. I scheduled the procedure after consulting with my manager and getting my shifts covered."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"Luckily, I've only ever had to call in sick to work twice. I had a terrible case of the flu last year and couldn't make it in for two shifts in one week. When I got home from the doctor, I followed store protocol by emailing my coworkers and asking if anyone could cover my shift. I was able to get one shift covered that way, but no one was available to cover the other shift. I immediately contacted my manager and let her know the situation. I got a doctor's note that I brought in with me during my next shift."
Written by Krista Wenz on July 23rd, 2023
Discovery
22. What weakness have you recently turned into a strength?
Why the Interviewer Asks This Question
The interviewer asks this question to get an idea of how you approach personal growth and development. It also shows how you have worked through challenges and obstacles in your professional journey. By acknowledging and addressing your weaknesses, you demonstrate self-awareness and an ability to adapt and improve. Ultimately, this question helps the interviewer determine whether you have the right mindset and attitude to succeed in the role. Describe a weakness you have recently turned into a strength and how you accomplished it.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I have recently turned my tendency to procrastinate into a strength by implementing time management strategies I read in a book. I now prioritize tasks, break them into smaller steps, and set specific deadlines for each step. This has helped me stay focused and motivated and has greatly improved my productivity."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"I recently turned my weakness of being shy and uncomfortable speaking in front of others into a strength. After watching a video on this subject, I started by speaking in front of a mirror and recording myself. This helped me become more aware of my body language and tone of voice. I also joined a public speaking group to gain more experience and confidence. I now easily speak to people I don't know and look forward to working in a customer-focused environment."
Written by Krista Wenz on July 24th, 2023
Discovery
23. What do you hope to learn from this job at CVS?
Why the Interviewer Asks This Question
Employees at CVS can learn a wide variety of skills and knowledge through their job. This can include customer service and communication skills and learning about the healthcare industry and the products and services offered by CVS. Additionally, employees can gain experience in teamwork, problem-solving, and time management, which can be valuable skills in any future career path. Overall, working at CVS provides a great opportunity for personal and professional growth. Share what you hope to get out of your experience at CVS. Review the job description and information about related careers to help you better understand what you have to look forward to. Then, discuss how this position will help you in your career.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I am looking to lay the foundation for the rest of my career with this position. I want to return to school and earn Pharm.D to become a full-time pharmacist someday. I hope that my experience as a pharmacy technician at CVS will set me up for future success as I learn more about serving customers in this setting."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"I hope to gain valuable customer service experience and become more knowledgeable about the pharmaceutical industry. I am also interested in learning about inventory management and the behind-the-scenes operations of a retail pharmacy. Working at CVS Pharmacy will allow me to develop my communication and problem-solving skills while learning about different types of medications and their uses. I am excited to be part of a team that helps people improve their health and well-being."
Written by Krista Wenz on July 24th, 2023
Anonymous Interview Answers with Professional Feedback
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Kevin's Feedback
Experience
24. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
Why the Interviewer Asks This Question
From the pharmacy to the MinuteClinic to beauty, CVS Pharmacy is all about creating great customer experiences. If you have experience in the retail industry, walk the interviewer through your previous jobs and highlight your favorite and most challenging positions. If you don't have any retail experience, that's okay! You've likely gained the skills and expertise needed to make customers happy through your professional and personal relationships -- and you can let the interviewer know that you are excited to transition to retail and learn more about the industry.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed to, but I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Written by Jordan Henry
2nd Answer Example
"While I haven't yet worked in a retail environment, I'm excited to start! I love learning new things, especially when it comes to working with and serving people. In college, I worked at a writing lab where I helped younger students correct essays and prepare for English exams. That experience helped me learn how to listen to people's needs, practice patience, and develop tools to help frustrated students feel more at ease. I think that experience will set me up for success in the retail industry."
Written by Krista Wenz on July 23rd, 2023
Job Satisfaction
25. How do you feel about performance incentives?
Why the Interviewer Asks This Question
Performance incentives can be very motivating, and you may have opportunities to earn such incentives as an employee at CVS Pharmacy. Performance incentives are rewards or bonuses given to employees for meeting or exceeding certain performance goals or targets. These incentives can take many forms, such as cash bonuses, gift cards, extra vacation days, or other perks. The purpose of these incentives is to motivate employees to perform at their best and to encourage them to strive for excellence in their work. By providing incentives for good performance, companies can improve morale, increase productivity, and retain their top talent. Talk to the interviewer about your feelings regarding performance incentives. However, remember that you will look like a lazy or underperforming employee if you say you do not like performance incentives.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I think performance incentives are a great idea -- they keep me motivated to do a great job, and I like knowing that I'm a part of ensuring that our team is on top of our KPIs. I'm extremely motivated by being rewarded for my successes, both as an individual and as a team."
Written by Jordan Henry
2nd Answer Example
"I think performance incentives can be a great motivator for employees. When people feel like their hard work is being recognized and rewarded, they are more likely to stay engaged and productive. However, incentives must be designed fairly and consistently so everyone has an equal opportunity to earn them. Additionally, incentives should never be the sole focus of an employee's job - they should complement a larger goal of creating a positive work environment and encouraging growth and development."
Written by Krista Wenz on July 24th, 2023
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Kristine's Feedback
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Rachelle's Feedback
Leadership
26. At CVS, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
Why the Interviewer Asks This Question
There are a few reasons why CVS grooms their employees for leadership positions. First, it allows for a more efficient and effective workplace when employees are trained to take on more responsibilities and tasks. Second, it helps create a sense of loyalty and commitment from employees when they feel there is room for growth and advancement within the company. Additionally, having well-trained and competent leaders can lead to better decision-making and problem-solving within the company. Overall, investing in the development of employees for leadership positions can benefit both the company and the employees themselves.
Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. Many seasonal or entry-level employees at CVS become department leads and store managers or take on responsibilities even higher up in the company. Talk to the interviewer aboutyour intereste in gaining a leadership role down the road and what steps you plan to take to achieve your goals.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"Yes, I would be very excited about obtaining a role in leadership within CVS Pharmacy in the future. I'm confident you'll find my hard work and attention to detail will make me well-suited for a leadership position in the future, as you feel I'm ready. I was excited to learn about your commitment to workforce development for new employees, and I look forward to participating in your rotational career development program."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"Yes, I am extremely interested in a leadership role in the future. I have been in an unofficial leadership role for the past three years, so a management role with CVS Pharmacy would be a great next step in my career! Even though I have worked in an unofficial role for the past three years, I believe there is always room for improvement. To gain more leadership experience, I have enrolled in a six-month leadership course to help me develop the skills and confidence needed for a management position."
Written by Krista Wenz on July 22nd, 2023
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Rachelle's Feedback
Management
27. What type of manager brings out the best in you?
Why the Interviewer Asks This Question
CVS has a collaborative management style that encourages open communication and teamwork. Managers are supportive and approachable and strive to create a positive work environment where employees feel valued and respected. They prioritize employee development and provide opportunities for growth and advancement within the company. Managers at CVS Pharmacy work hard to ensure a healthy team, which starts with supporting individual employees.
Show the interviewer that you are self-aware and understand the type of manager or employer that brings out the best in you, whether that's a close working relationship with a lot of accountability or a more hands-off approach where you have more autonomy. If you're unsure about your preference, try to make your answer as open as possible while aligning with the management style you know CVS adheres to.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I have worked with many personalities and management styles with great success. If I could express a preference, I feel I work best with a manager who allows me autonomy while still investing time in me through mentorship and training. I have researched the collaborative management style you instill in your managers, and I know this style will bring out the best in me."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well-versed in. A manager who recognizes my strengths and helps me develop my weaknesses is ideal. Additionally, I appreciate a manager who leads by example and sets a positive tone for the team. When my manager respects and empowers me, I am motivated to do my best work."
Written by Krista Wenz on July 23rd, 2023
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Rachelle's Feedback
Management
28. How can we motivate you on the job?
Why the Interviewer Asks This Question
The management team wants to know how best to motivate every team member. They encourage their employees by emphasizing the importance of providing excellent customer service. They also have a strong sense of teamwork and collaboration, which helps keep everyone motivated and engaged. Additionally, CVS offers various incentives and recognition programs for their employees who go above and beyond in their work. CVS values its employees and works hard to create a positive work environment. Let the interviewer know how you are best motivated in the workplace.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know my efforts are noticed. In my current position, we have a leaderboard. I like that concept because it also creates a healthy bit of personal competition for me."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"I am very much self-driven and self-motivated. I am someone who is driven by my own inner fire. I am constantly pushing myself to be the best version of myself, and I am always striving to achieve my goals. Whether it's in my personal or professional life, I am always looking for ways to improve. I believe that anything is possible if you put your mind to it and I am always willing to put in the effort to make my dreams a reality. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Krista Wenz on July 23rd, 2023
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Kristine's Feedback
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Rachelle's Feedback
Operational
29. What is your biggest pet peeve in the workplace?
Why the Interviewer Asks This Question
The interviewer asks about your biggest pet peeve in the workplace to gain insight into your personality and how you handle difficult situations. It also helps them assess your level of self-awareness and if you can effectively communicate your thoughts and feelings in a professional setting. It's essential to be honest and specific when answering this question while demonstrating that you can remain composed and professional when discussing potentially frustrating topics.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"My biggest pet peeve in the workplace is when people don't respect each other's time. It's frustrating when someone schedules a meeting and then doesn't show up on time or doesn't stick to the agenda. It's also annoying when people send unnecessary emails or schedule unnecessary meetings, which can waste everyone's time and make it hard to focus on important tasks. If everyone was more respectful of each other's time, we could all be more productive and get more done."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"Well, I have to say that what annoys me the most at work is when my colleagues are not organized and do not communicate properly. It can be frustrating when tasks are not completed on time or when important information is not shared with the team. It makes it difficult for me to do my job effectively and efficiently. However, I try to stay positive and make suggestions to improve our work processes."
Written by Krista Wenz on July 24th, 2023
Operational
30. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Why the Interviewer Asks This Question
At CVS Pharmacy, customers need to know who to ask if they need help finding what they're looking for or have questions about a product -- and uniforms help accomplish that goal. CVS employees must wear black or brown colored pants and a company-issued shirt with a CVS badge. Pharmacists are required to wear a lab coat over casual business attire, while pharmacy technicians are told to wear scrubs.
Talk to the interviewer about times you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"Yes, I have worn a uniform for work at restaurant XYZ and as a retail manager for company ABC. I have seen the uniforms worn by the retail employees at CVS Pharmacy and see that it adds a strong level of professionalism. I also believe in wearing uniforms so the customers can distinguish employees from others."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"I think uniforms are a great way to provide a feeling of unity in the workplace, and it makes getting ready for a shift that much easier! I have worn uniforms at most of my previous jobs and have no problem doing so for CVS."
Written by Krista Wenz on July 22nd, 2023
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Rachelle's Feedback
Organizational
31. What type of work environment do you dislike working in?
Why the Interviewer Asks This Question
Your interview for a position at CVS Pharmacy isn't just about if you're suitable for CVS -- it's about making sure a job at CVS is right for you. Describe your experience in different work environments and how you adapted to new atmospheres. Are you pretty flexible in working in most environments, or have you experienced a position where the atmosphere wasn't conducive to your productivity? Make sure you're familiar with the environment at CVS Pharmacy before your interview.
For example, CVS is known for providing a friendly work environment that fosters collaboration and teamwork. Employees are encouraged to communicate openly and are offered opportunities for professional growth and development. The company also values a strong work-life balance and offers flexible scheduling options to accommodate different lifestyles. Overall, CVS is a supportive and positive workplace that values its employees and encourages them to succeed.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"I can be productive in most work environments as long as the energy is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic, which I understand is the exact opposite of the CVS work environment."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"I've spent a lot of time at CVS Pharmacies, and I've always appreciated how the sales associates work together, treat each other respectfully, and always seem to be having fun! That's the exact kind of environment I'm looking for at work, and I'd love the chance to add my positive attitude and attention to detail to the team here."
Written by Krista Wenz on July 23rd, 2023
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Rachelle's Feedback
Organizational
32. Tell me about a time when you made a suggestion requesting change in an organization.
Why the Interviewer Asks This Question
The most successful organizations are constantly growing and adapting to better serve their customers, and CVS Pharmacy is no exception. In addition to handling change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you suggested a change in the workplace, what that change was, and how coworkers and management received it.
Written by Krista Wenz on July 23rd, 2023
1st Answer Example
"Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager, who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made. In the first month the change was implemented, the company saved over $10,000 in overtime hours. My coworkers were happy about the change because they had felt overworked, and my managers were happy about the money that was saved and could be put towards other things."
Written by Krista Wenz on July 23rd, 2023
2nd Answer Example
"When I began my most recent job at a family-run shop, the owners operated based on trust and didn't have a loss prevention plan. I suggested installing several cameras inside the store to deter anyone from stealing. So far, we have seen a 56% decline in overall loss."
Written by Krista Wenz on July 23rd, 2023
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Kristine's Feedback
Role-Specific
33. In a retail environment, staff turnover is often high. How would you handle it if your coworker did not show up for their shift?
Why the Interviewer Asks This Question
Having a versatile schedule is valuable in the retail world, and CVS Pharmacy employees must be adaptable and flexible. When the interviewer asks what you would do if your coworker did not show up for their shift, they are trying to assess your problem-solving and teamwork skills. It's essential to remain calm and collected in these situations and devise a plan to ensure the store runs smoothly. One approach may be communicating with coworkers and redistributing tasks to ensure all responsibilities are covered. Another option could be to reach out to a supervisor for assistance in finding a replacement or adjusting the schedule. Ultimately, the interviewer wants to see that you are proactive and capable of handling unexpected situations professionally. Assure the interviewer that you are a team player and are happy to step in if a shift needs to be covered at the last second or extra slack needs to be taken up if the store is short-staffed.
Written by Krista Wenz on July 22nd, 2023
1st Answer Example
"I know coworkers and managers rely on every team member to show up for their shifts on time and prepared to work. If my manager needed me to come in at the last minute to cover a shift for someone who didn't show up, I would be happy to fill in. I want my coworkers and managers to see me as a willing and excited team player. If the coworker did not show up for a shift I am working with them, I would be prepared to have a busy day as I would take up my coworker's slack."
Written by Krista Wenz on July 22nd, 2023
2nd Answer Example
"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay late to cover shifts that coworkers don't show up for, and I'd almost always be able to do that at CVS Pharmacy as well."
Written by Jordan Henry
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Rachelle's Feedback
Salary
34. What are your salary expectations?
Why the Interviewer Asks This Question
Do some research to determine what you may be able to expect from a position at CVS Pharmacy. Also, use your current earnings to talk about your expectations. Be open and honest. Transparency is the best choice when salary-based questions arise. When discussing salary, you can better understand the compensation you can expect and make informed decisions about your career. Plus, it shows the interviewer that you are confident and value transparency in the workplace.
Written by Krista Wenz on July 24th, 2023
1st Answer Example
"I currently make $15 per hour plus benefits and generally work between 25 and 35 hours per week. I'm hoping to stay in the same range or slightly higher."
Written by Krista Wenz on July 24th, 2023
2nd Answer Example
"I currently make minimum wage, and I'm happy to begin a position at CVS Pharmacy in that same range. I hope my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does CVS have any merit-based bonuses or pay-scale increases?"
Written by Krista Wenz on July 24th, 2023
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Kristine's Feedback
Tough
35. We have a strong employee honesty program in place at CVS to prevent loss. What would you do if you discovered a coworker stealing product or money?
Why the Interviewer Asks This Question
CVS takes loss prevention and employee theft very seriously. Loss prevention initiatives are important to ensuring that CVS remains competitive in the market. As part of their training, employees are taught how to identify potential theft and how to report it to their supervisors or the loss prevention team. Employees need to report any suspicious behavior or activity, even if it involves a coworker, to maintain the integrity and trust of the company. CVS also encourages employees to speak up if they witness any unethical behavior or violations of company policies. By doing so, they can help protect the company and maintain a safe and fair work environment for all employees. Describe what you would do if you discovered a coworker stealing, including reporting the incident while following company protocols.
Written by Krista Wenz on July 21st, 2023
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Krista Wenz on July 21st, 2023
2nd Answer Example
"I once had a coworker who asked me to help them steal, and it was so uncomfortable! I would never steal anything for any reason, so it was easy to say no to him. Even though it was hard to tell my manager and know that my coworker would probably get fired, I had to do the right thing. What is the process for those kinds of situations at CVS?"
Written by Jordan Henry