Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Companys drugstores. The Companys drugstores are engaged in the retail sale of prescription and non-prescription drugs and general merch...
1. Why would you like a position at Walgreens?
I would, because I think it would be a great oppertunity for me and I would like to see myself as a manger here one day. I alwways wanted to work in a pharmacy
To be of service to people.
I want to take advantage of learning a company from the ground up, as well as career advancement and a company that I can grow with.
I am currently employed and am looking to widen my work experience here.
Walgreens is a pharmacy where care of patients is involved. Walgreens offer services where my previous employer doesnt have. Such as services involving mtm. I like the working enviroment because when I had rotation with walgreens I have seen more front store employees were willing to assist the pharmacy.
2. Tell me about a time when you had to be a leader. How was the outcome?
I have several times in college taken the leadership role in group projects. I have the ability to lay out a plan and stay on track and keep focused to get the work done properly.
Have been a leader and outcomes were always quite good. if there was a problem i would discuss it and would be rectified.
I have been the leader in group settings and have divided up the work between the members and set goals and deadlines for when things are due.
When one of the mmanagers was absent for a long time, I took care of her department and I got rewarded from my boss and from our CL.
When I worked at AEC I had to deal with banks and customers on a daily basis. Once a file came to my desk and I got a call from a frantic customer that the sherif was at their door telling them they had to vacate the premisis within 72 hours. The information they had was completely false and I had to make sure the bank knew this. After making sure all of the documents were put through the customer was very relieved to find out that it was an error on the banks part.
3. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
I learned how i could work faster yet still be productive.
I prioritized the assigned tasks from the order of most important to least important and by when the assigned task were due.
I did the most important tasks first then continued with what was less inportant later.
The cashier at the pharmacy was down and I had a long time of customer waiting in lines. I would help the customer waiting for their medication already completed to be checked at the front of the store and asked the one waiting to be filled to wait and explain them the situation. I was focus and stay calm to understand what is needed to be done.
Many patient at the store and some of them I previously knew their aggressive attitude, then I prioritize according to the first come ,first served but I accelerate my speed to do the work faster to avoid any kind of aggression.
4. Tell me about a time when you went above and beyond for customer service?
Every day at work I would go above and beyond for customer service. For example, if the pharmacy is not busy I would offer to assist and show patients OTC products by personally walking them to the location to find it. That way I am actually engaging with the customer and it builds a great relationship.
I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.
Seeking out help for someone even when it was not required.
When I went above, I enhanced the link between customers and the company. I never went beyond the customers.
One time, a customer came in who was very angry about an item clothing she had bought, she started yelling in the store, and being very rude. I smiled and told her that everything will be ok and that we will definitely handle the problem and make sue it does not happen again. She calmed down but still wanted the manager so to make her happy, I called the manager over and we handled the issue together.
5. How would you deal with an angry customer while you were busy completing tasks?
Stop what I am doing. Pay full attention to the customer. Remain calm and show sympathy.
Customer comes first.
I will pause my task and will nicely start conversation with customer, first I will let him to complete his talks then later I will start solving his problem.
I would stop what I am doing and ask them is there anyway I could help them - and listen thoroughly to let them know I care and im listening.
Definitely the customer comes first. I would listen to him, help him on what he needs, give him solutions and then continue on my project.
6. What would you do if a coworker asked you to help steal?
I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.
I would not help, and I would warn a manager.
I would tell him this is against the rules and policy and inform a manager immediately.
I would decline and encourage them not to do it. I might report them to a manager if I felt they were going to do it.
First I will give advice not to steal, if he did not hear then I will discuss with my supervisors.
7. How do you expect to make a difference at Walgreens?
I expect to make a diferrence by putting towards as much effort as possible to be the best worker that I can be. I want to make the environment better. I also want to make the team a real team.
Showing my co-workers how to be better employess and provide the best customer service to anyone that walks in
I don't think there is no disadvantages for working at walgreens. It's a job that will help me and my family.
The help customers and make them feel important.
With my great customer service, my integrity and my skillset.
8. Describe a time when you disliked company rules in your last job?
I never disliked the rules.
This is my 1st job.
Not a secure office.
I Never dislike rules.
In my last job, we had to take back clothes that were worn and returned the next day for VIP clients. Because they purchased items 3 times a week they we VIP, but it never made sense to me. We made no money from them because they returned it the next day.
9. What do you know about working in retail?
I have no experience based on my job status but iam up for the challenge and give everything i have.
I havent had any previous job experience.
That you have to have alot of customer service experience and have a lot of communications skill to interact with customer and your fellow employees.
Selling goods to the final consumer.
Fast paced, fun, exciting. Something new everyday.
10. Do you enjoy working with seniors.
Yes i do,because i love helping people and i also like learning from others and i feel no one knows more then a matured person.
Yes, I do rnjoy helping my fellow seniors and help them as much i can with any quetions they have i anwnser best i can if not i research it fot them.
Why would you want to work at walgreens?
I have cashed checks, credit/debit cards, and handled cash.
I had many projects going at one time, i had to focus on one single project and complete it before moving onto the next. I also asked other employees to help if they were completed with their projects for the day.
11. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
I have helped fellow co-worker stay on task just by asking them if they need help. It helps the store stay effecient without putting myself ahead of my coworker
I think I have by just showing them that I'll be there every step of the way guiding them along if they need my help.
I took on a " big sister role " so to speak for another technician, offering advice and mentoring her so that she could become our next senior technician.
I gave the lead teacher in the classroom tips on how to make the classroom run smoothly so she could be a successful lead teacher with the company. For example I gave input on transitioning activities to with the children.
Yes, if I see a coworker struggle with the time to finish a project, I alwyas provide my help. Teamwork is better.
12. How would your references describe you?
Dedicated, hard working, dependable, friendly, willing to go above and beyond.
My previous employer would brag about me all the time since I was a really dedicated worker. I always was able to accomplish my goals, and it was clear I was always working very hard.
Hard working , Dedicated , Punctual , Reliable , Energetic.
Honest, trustworthy and hardworking. I try and give my absolute best in everything I do.
Dependable, helpful, and very detailed in my work and works hard to be successful.
13. Do you prefer working in a team environment or alone?
I prefer working in a team environment. As the old saying goes, there is no I in team.
i enjoy working with others ,especially if each is aiming at bringing out the best for the good of the company,am glad to be a part of it.
Working in a team.
I love to work so so either one alone or with a team doesn't it matter to me.
14. Tell me about your experience in working in retail?
i have no work experience
I was a cashier at walmart ringing up items and assisting customers.
I have worked at a independent fashion line that involed cash handling, inventory, and sales.
I do not have any experience in retail but have many years experience in building trust with others and helping customers. And am a very fast learner.
Positive experience, enjoyment in helping other people, enhancement of my skills.
15. Tell me about your cash handling experience?
I handle cash very carefully and properly and I always do a recount just to make sure that everything is there, so I would say it's very good.
I worked retail for over 20 years.
With the volunteer work I do I have to sometimes handle the tickets - whereas if somebody wants to buy something I have to take there money and hand them a ticket.
I count cash very carefully often double counting to be sure that I have not made a mistake.
When too much money in the cash register , I usually call the front storer manager to grab.
16. What is your best personal trait?
am dedicated to what i do, or what has been assigned to me to do. i enjoy it when others feel satisfied after i served or listened to them.
I am outgoing and carasmatic
17. Name your three best qualities?
carefull, organized, friendly
Respect didecation energy.
I am a team player, I enjoy helping customers, and I strive for perfection.
Patience, quick learner, team player.
Quick learner, efficient, task driven.
18. Why should we not hire you?
Im a hard working person, always on time, can provide great customer service and van speak spanish
Probably because this is my first job and i dont have retail experience.
You shouldn't not hire me.
I will be the most hard working and learning employee you will every want to work for Walgreens.
If you dont want someone who works hard then I am not the person for you.
19. How well do you handle customer complaints?
First off, I listen to every word they say, that shows them that they undivided attention and that I want to help them. I would then fix any problem within my power or give it to the person above me thats in charge.
I do what I can re assure the customer that I understand their complaint and do what I can to help the customer feel better while still following company and state guidelines. If it something out of my control and I will contact a higher authority to help resolve the issue.
I always try not to let a customer leave the store mad. I have always given solutions or suggestions and made them leave the store happy.
A customer complaint helps make companies better. I try to put myself in that persons shoes. Doing this helps to resolve the issues.
I think I handle them well. I use the LAST technique. I make sure to listen to what they are saying, apologize for any inconvenience we have caused them, find a solution, and thank them.
20. When was the last time you contributed to a team effort and what was your role?
At a church event. Serving food.
It was in my past employeement. I was part of a team that had a quota for the month we had to get people in our business so I cam up with a plan that we were going to go to a local dental offices to explain to them about our products and promotions we have in store more then 20 percent of the customer we didnt have we gain for our business so oue team did finish strong and sucided our quota for the month.
It was in my previous job as an operation officer, I was working with procurement team and my role was communicator with firms or companies.
In school we do alot of projects - I take the lead role usually and I break the group up and we all agree on which area each person is working in.
Wellness warrior, as I was in charge of my store, my role was to think of ways to strengthen our delight scores as Pharmacy.
21. What are some of your weaknesses?
I tend to want everything done perfectly and on time, I put a lot of emphasis on always wanting things done right.
Well one of my weaknesses would be perfectionsism.
I don't know how to say no or I don't like turning people away
Not such good at English as native speakers.
To much pressure on me.
22. Why do you feel you will be better suited for this job than the other applicants?
I am a well rounded, hardworking person. I get the job done, and put my all into it.
I already know how to perform most of the tasks assigned to shift leads. I work very hard to complete tasks and achieve goals.
While other applicants are just as suited, I am loyal and I do not let any problems get in the way of providing fast and friendly service.
I am better suited for this job because I am a careful, hard worker, and I am dedicated with my job.
I graduated from Rasmussen with a grade point average of 3.95. I am extremely dependable and motivated. I am also very excited to start a career in this field and learn more everyday.