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Walgreens Interview
Questions

20 Questions and Answers by Rachelle Enns

Updated August 20th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Shopping     Grocery Store    
Question 1 of 20
Why would you like a position at Walgreens?
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How to Answer
The interviewer wants to hear that you are looking forward to working at Walgreens. Walgreens is dedicated to the well-being of its customers. Tell the interviewer why you look forward to being a part of something as an employee of Walgreens. Recognize that you would be helping with the promotion of customers' well-being. Be mindful that you would be the place where people can have the convenience of a quick stop in to get a few necessary items. And, acknowledge that you would be the setting for many holiday gifts to be purchased. Be excited to share that you would get to be a part of something great by being an employee at Walgreens!
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Answer Examples
1.
Why would you like a position at Walgreens?
The interviewer wants to hear that you are looking forward to working at Walgreens. Walgreens is dedicated to the well-being of its customers. Tell the interviewer why you look forward to being a part of something as an employee of Walgreens. Recognize that you would be helping with the promotion of customers' well-being. Be mindful that you would be the place where people can have the convenience of a quick stop in to get a few necessary items. And, acknowledge that you would be the setting for many holiday gifts to be purchased. Be excited to share that you would get to be a part of something great by being an employee at Walgreens!

Rachelle's Answer
"I would like a position at Walgreens because I seek a role with a responsible organization that cares about its customers. I trust Walgreens, as do most others, and I appreciate the convenience and quality offered here."
2.
Do you prefer working in a team environment or alone?
Walgreens is very much a team environment. This question is not a trick one! The interviewer is trying to get a feel for your personality and how you interact with others. You may work well without the need for much management or direction, or perhaps you are better driven by a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Rachelle's Answer
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
3.
Describe a time when you disliked company rules in your last job.
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Start off by telling the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding regulations. After all, there had to be some logic to their professional decision! Your willingness to remain a team player shows the interviewer that you respect decisions even when you recognize you would make different choices sometimes.

Rachelle's Answer
"We recently implemented split shifts, which I do not always agree with because they defer from a good work/life balance. With that said, I do understand that split shifts cut labor costs and the need for hiring added staff."
4.
How would your references describe you?
The interviewer wants to hear that your references will positively describe you. Think about the positive things your references have said about you in the past. Be complimentary of yourself - now is not the time to be super humble.

Rachelle's Answer
"I have an excellent list of references who will say that I am a hard worker, who is always bringing a positive attitude to the workplace. I learn new concepts quickly and seek out opportunities to help others."
5.
Why should we not hire you?
The interviewer is hoping to hear that there is no reason not to hire you! Tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you love Walgreens!

Rachelle's Answer
"I understand that I come from one of your competitors so I hope that you can see why it would be a benefit to Walgreens, versus a hindrance. I know how to deliver amazing customer service, and have been the top cashier for the past six months running, in my current role."
6.
Have you ever helped someone else achieve their goal or helped to better themselves. If so, how?
Think about the times you have helped a friend achieve their goal. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test the next day. Or, maybe you encouraged a friend to travel and see their dreams through. These types of scenarios work great to answer this question.

Rachelle's Answer
"I helped my younger sister set up a year of travels abroad after she graduated High School. I did a lot of research for her and also helped a bit financially. I want to see her succeed and be happy."
7.
How well do you handle customer complaints?
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint.

Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint.

Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about.

Next, share that you make eye contact with the customer and sincerely apologize to them.

Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation such as creating a new beverage for a customer who tried something new today and didn't care for it.

If you have training in customer dispute management, be sure to mention this as well.

Rachelle's Answer
"I have some training in customer resolution management, and professionally handling customer complaints. I would rate my skills in this area, like a 9/10. I am confident in my ability to create a resolution with a customer who is not happy with their product or service."
8.
What would you do if a coworker asked you to help steal?
The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.'

- Timecard fabrication, also known as "buddy punching" where you punch in for a coworker who is not present
- 'Borrowing' money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink, or adding personal items to supply orders
- Billing hours to clients that they did not work

Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.

Rachelle's Answer
"buddy punching"
9.
Tell me about a time when you had to be a leader. What was the outcome?
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!

Rachelle's Answer
"I have always been a great leader, and I thoroughly enjoy being a team leader. I have been in an assistant manager role in my company for two years now and love to lead by example and train new employees. Employee turnover has gone down about 15% since I took on this position."
10.
How would you deal with an angry customer while you were busy completing tasks?
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers do not take much time, and they just want to know that their opinion is being heard. Finally, be sure to say that once you have the customer on their way, you would go back to working on your task.

Rachelle's Answer
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to apologize and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want, to satiate their needs."
11.
Name your three best qualities.
Think about the things that people have repeatedly commended you for. What are the typical qualities that you have received praise for at work, in school, or within your family? These things make great examples! Share your three qualities, and tell the interviewer that other people mentioned these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.

Rachelle's Answer
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable. I am also a diligent employee, always showing up on time."
12.
Why do you feel you will be better suited for this job than the other applicants?
Bragging about yourself can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion on what makes you a unique, stand-out candidate. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question.

Rachelle's Answer
"I am the best candidate for you because I show levels of dedication and follow through that is uncommon in the workplace. As a manager, my team members are always very responsive to my upbeat and open approach. You will not be disappointed in my performance if you choose to hire me."
13.
Give me an example of a time when you had to be extra diligent in order to meet a deadline.
The interviewer would like to know that you are a diligent individual when it comes to work-related deadlines. Are you determined to complete your tasks on time or do you frequently miss deadlines? Talk to the interviewer about your ability to act diligently on the job.

Rachelle's Answer
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large special grocery order from a regular client once. I was a little stressed about making sure it was perfect, so I put in a couple of overtime hours to meet the expectation. It felt great to deliver high-quality service."
14.
Tell me about a time when you went above and beyond for customer service.
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Rachelle's Answer
"When I was working at Grocery Store ABC, I would always keep my eye out for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same level of service to work with me at Walgreens."
15.
What do you know about working in retail?
The interviewer wants to hear that you understand the fast-moving world of retail. Start off by telling the interviewer that you know it takes a team to make a retail store successful. Mention that you need cashiers, customer service representatives, managers, stockers, and people to unload trucks.

At Walgreens, you also have pharmacists, pharmacy techs, and photo specialists. Talk about the need for everyone to provide top-notch customer service to ensure customers want to return. Discuss how everyone needs to work together to keep the store looking great. And, be sure to mention that you understand the store can get very busy, and you are prepared to handle those more hectic times.

Rachelle's Answer
"I know that working in retail can be a very hectic role to take on, and at the same time, very rewarding. I know that accuracy and product knowledge are of utmost importance as well as being a friendly face for customers. I assure you that I will deliver my work professionally, and with poise, no matter the situation."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Cashier
Grocery Bagger
Store Stocker
Janitor and Custodian
Manager
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20 Walgreens Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Why would you like a position at Walgreens?
  2. Do you prefer working in a team environment or alone?
  3. Describe a time when you disliked company rules in your last job.
  4. How would your references describe you?
  5. Why should we not hire you?
  6. Have you ever helped someone else achieve their goal or helped to better themselves. If so, how?
  7. How well do you handle customer complaints?
  8. What would you do if a coworker asked you to help steal?
  9. Tell me about a time when you had to be a leader. What was the outcome?
  10. How would you deal with an angry customer while you were busy completing tasks?
  11. Name your three best qualities.
  12. Why do you feel you will be better suited for this job than the other applicants?
  13. Give me an example of a time when you had to be extra diligent in order to meet a deadline.
  14. Tell me about a time when you went above and beyond for customer service.
  15. What do you know about working in retail?
  16. How do you expect to make a difference at Walgreens?
  17. Tell me about your cash handling experience.
  18. What is your best personal trait?
  19. Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?
  20. What are some of your weaknesses?
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