The interviewer would like to know that you are a diligent individual when it comes to work-related deadlines. Are you determined to complete your tasks on time or do you frequently miss deadlines? Talk to the interviewer about your ability to act diligently on the job.
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large special grocery order from a regular client once. I was a little stressed about making sure it was perfect, so I put in a couple of overtime hours to meet the expectation. It felt great to deliver high-quality service."
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left! Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
"When I was working at Grocery Store ABC, I would always keep my eye out for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same level of service to work with me at Walgreens."
The interviewer wants to hear that you understand the fast-moving world of retail. Start off by telling the interviewer that you know it takes a team to make a retail store successful. Mention that you need cashiers, customer service representatives, managers, stockers, and people to unload trucks. At Walgreens, you also have pharmacists, pharmacy techs, and photo specialists. Talk about the need for everyone to provide top-notch customer service to ensure customers want to return. Discuss how everyone needs to work together to keep the store looking great. And, be sure to mention that you understand the store can get very busy, and you are prepared to handle those more hectic times.
"I know that working in retail can be a very hectic role to take on, and at the same time, very rewarding. I know that accuracy and product knowledge are of utmost importance as well as being a friendly face for customers. I assure you that I will deliver my work professionally, and with poise, no matter the situation."
The interviewer wants to hear that you are not a rule breaker, and you support the rules the company has put into place. Start off by telling the interviewer that you follow all of the company rules and are supportive of the leadership decisions the company makes regarding regulations. After all, there had to be some logic to their professional decision! Your willingness to remain a team player shows the interviewer that you respect decisions even when you recognize you would make different choices sometimes.
"We recently implemented split shifts, which I do not always agree with because they defer from a good work/life balance. With that said, I do understand that split shifts cut labor costs and the need for hiring added staff."
The interviewer wants to hear that you are looking forward to working at Walgreens and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. Possible things that might come to mind are: - Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service - Building business relationships with your co-workers, so everyone looks forward to coming to work each day - By being the place where people come for medicine, snacks, cosmetics, and pictures Whatever comes to mind that you are passionate about, share it with the interviewer!
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers do not take much time, and they just want to know that their opinion is being heard. Finally, be sure to say that once you have the customer on their way, you would go back to working on your task.
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to apologize and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want, to satiate their needs."
The interviewer would like to know how you would react if put in an awkward, or potentially harmful situation like being asked by a co-worker to steal with them. Theft can occur in many ways in the workplace and is not necessarily reserved to blatantly taking a product. Ensure that you are aware of the different ways a co-worker may try to pass stealing off as 'no big deal.' - Timecard fabrication, also known as "buddy punching" where you punch in for a coworker who is not present - 'Borrowing' money from the cash register - Falsifying vendor or expense accounts - Taking items from the lost and found - Stealing data or documents containing trade secrets - Taking expensive office supplies like ink, or adding personal items to supply orders - Billing hours to clients that they did not work Of course, you already know how to answer this question! Express that you would never engage in this type of behavior and discuss how you would go about reporting this type of situation. If this has happened to you in the past, you can talk about the case.
Walgreens is very much a team environment. This question is not a trick one! The interviewer is trying to get a feel for your personality and how you interact with others. You may work well without the need for much management or direction, or perhaps you are better driven by a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
The interviewer is hoping to hear that there is no reason not to hire you! Tell the interviewer that you would be a great employee, and confidently share that there is no reason not to hire you! You might wrap it up by sharing that you are customer focused, have a proven employment record, and you love Walgreens!
"I understand that I come from one of your competitors so I hope that you can see why it would be a benefit to Walgreens, versus a hindrance. I know how to deliver amazing customer service, and have been the top cashier for the past six months running, in my current role."
Think about the things that people have repeatedly commended you for. What are the typical qualities that you have received praise for at work, in school, or within your family? These things make great examples! Share your three qualities, and tell the interviewer that other people mentioned these qualities in you. Some examples might include your joyful attitude, your kindhearted spirit, your ability to help others, your knack for striking up a conversation, or your patience.
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable. I am also a diligent employee, always showing up on time."
The interviewer wants to know how much training you will require, should they hire you and also - if you are a trustworthy person who can handle the responsibility of cash handling. Share where you cashiered, how many years you were with that company, and share how accurate your drawer usually was. You can also include info on how much money you handled on a usual day.
"In my current role I handle approximately $5,000 in cash per day. I have never had a discrepancy in my cash-out and am fully trustworthy."
Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation such as creating a new beverage for a customer who tried something new today and didn't care for it. If you have training in customer dispute management, be sure to mention this as well.
"I have some training in customer resolution management, and professionally handling customer complaints. I would rate my skills in this area, like a 9/10. I am confident in my ability to create a resolution with a customer who is not happy with their product or service."
The interviewer wants to learn more about who you are. Think about the one thing that people repeatedly commend you for, and this is your answer to this question! Start off by sharing the one trait, and tell the interviewer that people often tell you this is your strength.
"My best trait is my ability to relate to people. My co-workers often mention that they really admire this trait. I enjoy helping people."
The interviewer wants to hear that you feel accomplished through teamwork. Talk about a time when you felt fulfilled through a team setting or project collaboration. An example may be a time when you worked on a team project in University, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of the teamwork and how you attained a positive outcome as a group.
"One of my most rewarding teamwork experiences was while I was attending University. I learned so much by working with my classmates. I gained new problem-solving skills and learned a lot from their research preferences."
Pick weaknesses that are not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
"I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after I complete that course!"
Bragging about yourself can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion on what makes you a unique, stand-out candidate. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question.
"I am the best candidate for you because I show levels of dedication and follow through that is uncommon in the workplace. As a manager, my team members are always very responsive to my upbeat and open approach. You will not be disappointed in my performance if you choose to hire me."
Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Company?s drugstores. The Company?s drugstores are engaged in the retail sale of prescription and non-prescription drugs and general merchandise. General merchandise includes, among other things, household items, personal care, convenience foods, beauty care, photofinishing, candy, and seasonal items. Walgreens offers customers the choice to have prescriptions filled at the drugstore counter, as well as through the mail, by telephone and through the Internet. In January 2010, the Company announced that it has completed the acquisition of the assets of 12 Eaton Apothecary pharmacies.