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Top 20 Walgreens Interview Questions

Question 1 of 20
Why would you like a position at Walgreens?
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Question 2 of 20
Tell me about a time when you had to be a leader. What was the outcome?
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How to Answer
The interviewer wants to hear about a positive experience you have had with leadership. Think about a time when you led a sports team, led a college project, managed a store, or coached a little league team. These are all great examples! Start off by giving the interviewer a high-level overview of what you were leading, and share that you enjoyed the experience. Discuss the positive outcome that the group had, and explain that you would gladly lead again!

Answer Example
"I have always been a great leader, and I thoroughly enjoy being a team leader. I have been in an assistant manager role in my company for two years now and love to lead by example and train new employees. Employee turnover has gone down about 15% since I took on this position."
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Question 3 of 20
Give me an example of a time when you had to be extra diligent in order to meet a deadline.
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How to Answer
The interviewer would like to know that you are a diligent individual when it comes to work-related deadlines. Are you determined to complete your tasks on time or do you frequently miss deadlines? Talk to the interviewer about your ability to act diligently on the job.

Answer Example
"I am always diligent when it comes to deadlines. However, once I remember having an abnormally large special grocery order from a regular client once. I was a little stressed about making sure it was perfect, so I put in a couple of overtime hours to meet the expectation. It felt great to deliver high-quality service."
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Question 4 of 20
Tell me about a time when you went above and beyond for customer service.
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How to Answer
Talking about a time when you calmed an upset customer can be an excellent example for this question. Be ready to talk about the time you went above and beyond with handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, be sure to tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Or, you may approach the question with something you have done during the ordinary course of the day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

Answer Example
"When I was working at Grocery Store ABC, I would always keep my eye out for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same level of service to work with me at Walgreens."
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Question 5 of 20
How would you deal with an angry customer while you were busy completing tasks?
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How to Answer
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers do not take much time, and they just want to know that their opinion is being heard. Finally, be sure to say that once you have the customer on their way, you would go back to working on your task.

Answer Example
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to apologize and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want, to satiate their needs."
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Question 6 of 20
What would you do if a coworker asked you to help steal?
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Question 7 of 20
How do you expect to make a difference at Walgreens?
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Question 8 of 20
Describe a time when you disliked company rules in your last job.
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Question 9 of 20
What do you know about working in retail?
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Question 10 of 20
How would your references describe you?
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Career Interviews at Walgreens

Beauty Advisor
Cashier
Pharmacist
Pharmacy Technician
Service Clerk
Store Manager
Question 11 of 20
Have you ever helped someone else achieve their goal or helped to better themselves. If so, how?
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Question 12 of 20
Do you prefer working in a team environment or alone?
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Question 13 of 20
Tell me about the most rewarding experience you have had, working in a team environment. What made it so rewarding?
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Question 14 of 20
Name your three best qualities.
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Question 15 of 20
How well do you handle customer complaints?
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Question 16 of 20
What is your best personal trait?
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Question 17 of 20
Tell me about your cash handling experience.
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Question 18 of 20
Why should we not hire you?
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Question 19 of 20
What are some of your weaknesses?
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Question 20 of 20
Why do you feel you will be better suited for this job than the other applicants?
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About Walgreens

Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Company?s drugstores. The Company?s drugstores are engaged in the retail sale of prescription and non-prescription drugs and general merchandise. General merchandise includes, among other things, household items, personal care, convenience foods, beauty care, photofinishing, candy, and seasonal items. Walgreens offers customers the choice to have prescriptions filled at the drugstore counter, as well as through the mail, by telephone and through the Internet. In January 2010, the Company announced that it has completed the acquisition of the assets of 12 Eaton Apothecary pharmacies.

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