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Lehigh Valley Hospital Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Wellness     Healthcare Services    
Question 1 of 30
Lehigh Valley Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
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How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
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Answer Examples
1.
Lehigh Valley Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

Rachelle's Answer #1
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Rachelle's Answer #2
"We had many group projects in university, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."
2.
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

Rachelle's Answer #1
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Lehigh Valley Hospital Inc. you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."
Rachelle's Answer #2
"I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, its easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."
Anonymous Answer
"Testing, Testing, Testing. That is the only way to see if anything you built is accurate. Testing not only by yourself but with your subject matter experts. You want their final sign off. For organization, I do believe in utilizing the tools given such as Word, Outlook Calendar and alerts, OneNote, and Excel as well as finishing my work by end of day and not leaving loose ends for the following day."
Rachelle's Answer
A very well supported answer!
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3.
How would you describe your personality?
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.

Rachelle's Answer #1
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Rachelle's Answer #2
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
4.
Tell me about your healthcare related education and training.
Walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

Rachelle's Answer #1
"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services.' All of these experiences have helped prepare me for success in this role with Lehigh Valley Hospital Inc.."
Rachelle's Answer #2
"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."
5.
Do you prefer to work in a team based position or individually?
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

Rachelle's Answer #1
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Rachelle's Answer #2
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
6.
In your opinion, what makes you a great problem solver?
Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

Rachelle's Answer #1
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas."
Rachelle's Answer #2
"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a decision that might seem off the beaten path."
7.
What part of your healthcare career brings you the most stress?
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (Ie: a healthcare worker should not find facing illness to be the most stressful part of the job).

Rachelle's Answer #1
"When the schedule is running behind due to lack of hustle on mine or my team's part, I find it stressful. I like to be on time with my schedule to ensure that our patients and clients get the proper, timely help that they need."
Rachelle's Answer #2
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
8.
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Rachelle's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Rachelle's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you my ideal work environment. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
9.
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
To succeed in the healthcare services industry, you should have a substantial level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of empathy for others?

Some ways to describe yourself could be:

- Understanding
- Warm-hearted
- Empathetic
- Responsive
- Charitable
- Tender-hearted

Rachelle's Answer #1
"I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic."
Rachelle's Answer #2
"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending university, I spent a lot of time volunteering at a local hospice - not only for the added experience but also to give back to others. I look forward to continuing this level of compassionate care with your organization."
Anonymous Answer
"Compassion, to me, is so much more. There at first is sympathy where you care about someone else's situation, then empathy, where you feel their suffering/pain and compassion is the point in which you want to relieve or improve their situation. I think in a way every nurse whether working in IT or clinical has all of this. I know that working in IT hasn't changed that. I know that I not only care about patients but the end users for whom I am working. Their usability of the product we deliver and how that affects them and the patients they care for is important. It is important I think to understand and want to alleviate their frustrations and work to improve their workflows if needed."
Rachelle's Answer
Incredible response. Very impressive.
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10.
At Lehigh Valley Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
Assure the interviewer of your dedication to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Lehigh Valley Hospital Inc. as long as possible.

Rachelle's Answer #1
"I dedicated my entire career to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with Lehigh Valley Hospital Inc. is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Rachelle's Answer #2
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. I know this is the right career for me."
Anonymous Answer
"My entire career has focused on patient care, and now both patient care in the EHR as well as my end users. My end users are the front lines for those patients. So I make sure they can perform their job with ease and proficiency in documentation. The less time they spend in the system is more time spent with the patient. It is not a job to me but a career."
Rachelle's Answer
Your response is excellent, and your dedication shines through!
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11.
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

- Expressive
- Communicative
- Open
- Unreserved

Rachelle's Answer #1
"Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance, - if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way. "
Rachelle's Answer #2
"This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."
Anonymous Answer
"Humans are emotional creatures, but my emotions have never gotten in the way. For me they drive me to succeed. I like to compose those emotions in a productive, communicative way to be beneficial to the project. So if I am passionate about something, I will see it through to the end and make sure the outcome exceeds the end users' expectations."
Rachelle's Answer
Perfection! Your answer holds a lot of exceptional insight.
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12.
At Lehigh Valley Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Assure the interviewer that you would treat everyone at Lehigh Valley Hospital Inc. with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

Some ways to build strong relationships in the workplace:

- Have strong follow-up habits
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener

Rachelle's Answer #1
"I have earned compliments on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for Lehigh Valley Hospital Inc.."
Rachelle's Answer #2
"I am happy to hear that Lehigh Valley Hospital Inc. values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had success in university and my internships by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Anonymous Answer
"Being a nurse by nature, you learn and adapt to being a strong, active listener, being mindful of your actions, following up and being on time, and mutual respect for your customers as well as co-workers. You will usually hear me call our subject matter experts "MY SME's/End Users." If you were to ask them, I am "Their Analyst." I have earned my end users' respect and have developed a professional relationship with all. I have walked into a room with angry OB's and walked out with life-long OB physician friends with a great working relationship that worked to improve our system for our end users."
Rachelle's Answer
Wonderful response! Very thorough - good job.
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13.
What is your patient care philosophy?
It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.

Rachelle's Answer #1
"Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."
Rachelle's Answer #2
"I have three philosophies when it comes to my work; One view for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."

14.
In order to work for Lehigh Valley Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.

Rachelle's Answer #1
"I have a clean criminal record and am happy to comply with any background check you require of me."
Rachelle's Answer #2
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
15.
If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
The interviewer would like to dig deeper into your real areas of interest when it comes to healthcare services. They want to know that your passions align well with what Lehigh Valley Hospital Inc. is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Lehigh Valley Hospital Inc. would be offering you.

Rachelle's Answer #1
"If I could expand my expertise in any healthcare service area, I would choose anything within primary care. This interest is one of the reasons I have applied to your company. I feel that your focus will be a great fit with my long-term career goals."
Rachelle's Answer #2
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the (clinic/hospital/program) had any needs in this area. Is this something junior staff can be involved in?"
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30 Lehigh Valley Hospital Interview Questions
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Interview Questions
  1. Lehigh Valley Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  2. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  3. How would you describe your personality?
  4. Tell me about your healthcare related education and training.
  5. Do you prefer to work in a team based position or individually?
  6. In your opinion, what makes you a great problem solver?
  7. What part of your healthcare career brings you the most stress?
  8. What type of work environment do you dislike working in?
  9. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  10. At Lehigh Valley Hospital we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  11. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  12. At Lehigh Valley Hospital we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  13. What is your patient care philosophy?
  14. In order to work for Lehigh Valley Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?
  15. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  16. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  17. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of healthcare-related administrative duties?
  18. At Lehigh Valley Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  19. When have you shown a willingness to learn a new method or new approach to solving a problem?
  20. Lehigh Valley Hospital has a diverse workforce. When have you worked among a diverse group of people?
  21. Lehigh Valley Hospital supports a healthy work/life balance for all employees. How do you balance life and work?
  22. Tell me about yourself.
  23. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  24. If Lehigh Valley Hospital hired you today, what would you accomplish first?
  25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  26. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  27. Rate your problem solving skills from 1-10. How do you justify your rating?
  28. What is your greatest weakness?
  29. Why do you think you will be successful in this role with Lehigh Valley Hospital?
  30. Lehigh Valley Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
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