31 London Health Sciences Centre Interview Questions & Answers
1. London Health Sciences Centre has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I am so glad you pointed out your need for diversity at London Health Sciences Centre. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
Written by Michelle Krebs
2. At London Health Sciences Centre, we have a lot of project work going on. Tell me about a project you led that was not successful.
How to Answer
Nobody is perfect and the interviewer must ask you for examples where the outcome wasn't so great in addition to your work with a positive outcome. Be honest about what caused your project to fail but talk about what you learned as well.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"In addition to many successful projects, I had a project that wasn't so successful last year. I was leading a project for our new software system roll-out and there was an action item I needed from all of the teams. There were two teams who never responded, so I moved along without their data. We kept our project plan rolling, but as we got closer to launch, we couldn't get the buy-in on the new process from the two units who never got us the data. One of the teams was a very high revenue area. The project was basically put on hold by our CEO. The lesson I learned was to build relationships with the key stakeholders so they will also get your their deliverables. If I would have had the other two teams' buy-in, the software would be completely up and running by now. Live and learn, I guess!"
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I wanted to start an intern program so we had better candidates to hire for entry level roles. I had some really great ideas that I brought to the executive of our business. She asked a lot of questions and then kept asking what my immediate leader thought. It was clear that I hadn't even talked with him about it. I didn't even continue my meeting. The next day, I set aside some time on my boss's calendar to go over my thoughts and ideas. He had some great input and suggestions. When I went back to the executive, I spoke on behalf of the two of us and was able to get everything approved."
Written by Michelle Krebs
3. We believe in giving and receiving feedback regularly. When have you given constructive feedback to a peer?
How to Answer
The interviewer wants to make sure you aren't afraid to speak up and help your team when you see something is off. The ability to give feedback is a leadership quality and s/he wants to make sure you have it.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I was pretty good friends with somebody at work- we hung out after our shift ended some times. She started to get really negative and I could tell it was impacting the team. I made sure to get some time where we could grab coffee and I talked to her about it. I told her what I noticed and asked if anything was going on. She got a little teary and told me that her grandfather was really ill and things weren't going well. She was staying up late trying to figure out arrangements and get status updates on him and wasn't getting much sleep. We talked for awhile longer and she ended up apologizing. I noticed she was more positive at work and I tried to see her more often outside of work in case she needed to vent."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I noticed that one of the nurses who had the shift before me did a really poor job of documentation with her patients, who then became my patients in the shift after. I noticed it when I started, but it kept getting worse and I knew it wasn't just me! I don't know her very well, but I asked if I could talk to her after her shift. I told her what I'd noticed with a few patients and that with more information, I could help that patient more effectively. She wasn't really happy with me and seemed a little put off. I did notice a change after that- she still never did talk to me, but that is ok- I'm not at work to be best friends with everybody. I want to take the best care of my patients as possible."
Written by Michelle Krebs
4. Why are you looking to make a change in industry to health care?
How to Answer
There are many non-patient care roles in health care like finance, IT, HR, and marketing. If you have worked in another industry and are making the shift to health care, talk about what is drawing you down this path and how you hope to make a difference in people's lives through your work. The interviewer needs to hear passion in your voice.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I love my career, but there is something missing. At the end of the day, I feel like I'm simply selling widgets. I want to know my work is positively impacting somebody's well-being. This is the biggest reason why I'm looking to make the change."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"My current industry is really cutthroat and I'm tired of working in an environment like that. I want to work in a place where we share a common goal- helping people live better lives. When this is the purpose of your work, the competitiveness really goes away and you focus on what is important."
Written by Michelle Krebs
5. What is your greatest weakness?
How to Answer
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Michelle Krebs
6. I know you don't know our team, but you do know yourself. What would you add to our team?
How to Answer
The interviewer wants to know why they should hire you. This is your time to shine, so get that elevator pitch ready. Make sure you tie your strengths to what is needed in this role.
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"It sounds like you are stuck in the past wit many of your processes and procedure. I am very creative and innovative. Not only can I think of new ideas and ways of doing things, but then I can work through the project plan to make them happen. I also motivate others along the way to help them get through the change. If you want to take your department to the next level, I'd love to be hired for the role."
Written by Michelle Krebs
7. In your opinion, what makes you a great problem solver?
How to Answer
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
8. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
How to Answer
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Michelle Krebs
11. If London Health Sciences Centre hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of London Health Sciences Centre. I plan to make a positive impact very quickly."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
Written by Michelle Krebs
12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what London Health Sciences Centre does.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
Written by Michelle Krebs
13. What part of your healthcare career brings you the most stress?
How to Answer
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Michelle Krebs
14. Tell me about yourself.
How to Answer
Take a few minutes to tell the interviewer a few things about yourself. You can begin with your recent education, family life, volunteer work, or talk about your travels. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and had been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit. Being newer to my career in healthcare services, my biggest goal as of late has to take as many related courses and workshops as possible. I am eager to get a great start on my career."
Written by Michelle Krebs
15. London Health Sciences Centre supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
Written by Michelle Krebs
16. Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Michelle Krebs
17. At London Health Sciences Centre, we are proud of our mentorship program. Can you tell me about a time you mentored somebody else? What did they get out of the experience and what did you learn?
How to Answer
Giving back to others is a trait that most health care companies look for. Demonstrate that you care about other people and through giving back, you are truly the one that is gaining the knowledge.
Written by Michelle Krebs on September 24th, 2018
Answer Example
"I am a mentor to a person we hired 3 months ago on my unit. I love helping new people succeed. I have been meeting with her every week since she started and am the person she goes to with questions. This partnership has been really great for her, so she feels a part of the team, but also for me. I love coaching and it also helps to keep you on the top of your game."
Written by Michelle Krebs on September 24th, 2018
18. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
Written by Michelle Krebs
19. There are many kinds of insurance programs in each of the provinces. Even though you might not be an insurance expert, how do you respond to patient questions about insurance and the different government programs?
How to Answer
Each province in Canada has its own provincial insurance programs so different procedures and conditions are covered at different levels. Even though you won't have all the information, you should be able to answer these kinds of questions intelligently when a patient asks.
Written by Michelle Krebs on September 24th, 2018
Answer Example
"I work in urgent care and we often get visitors from other provinces who have injured themselves on holiday. When a patient asks me about whether or not a service is covered, I have a pretty good idea for the surrounding provinces, but I have one of our front desk people come in and answer their questions because I don't want to give the wrong information."
Written by Michelle Krebs on September 24th, 2018
20. London Health Sciences Centre seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
21. At London Health Sciences Centre we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
How to Answer
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with London Health Sciences Centre fit into your longer-term plans?
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"In 3-5 years I would like to see my career with London Health Sciences Centre include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"One of the attractive points of working for London Health Sciences Centre is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
Written by Michelle Krebs
22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."
Written by Michelle Krebs
23. What has been the most successful work environment you've work in and why?
How to Answer
The interviewer would like to know what setting has worked best for you. Do you like it super busy or quieter? Do you put on head phone when it starts to get loud? Be honest, but know the role you are interviewing for so you can cater to your best guess of what environment might look like."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I love the energy that a bustling unit offers. I've worked on quieter units before and that really doesn't fit my style. I like something where I'm moving all the time and there is a lot going on. It sounds weird, but I think I'm actually more productive when there are a ton of things going on."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what London Health Sciences Centre is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at London Health Sciences Centre would be offering you.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"
Written by Michelle Krebs
25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
How to Answer
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with London Health Sciences Centre you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
Written by Michelle Krebs
26. In order to work for London Health Sciences Centre, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Michelle Krebs
27. What kinds of technology are you currently using in your role?
How to Answer
Technical skills are very important in the selection process. Highlight the systems and programs you are most familiar with.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have used Epic and Meditech for EMR systems on a daily basis and am also very savvy with all of the Microsoft Office Products. I love learning new technology and have been told I pick it up pretty quickly."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"In my finance role, I'm using Microsoft Excel the most including pivot tales, V-Look ups, and macros. I'm also using JD Edwards. I know there is a proprietary system here that I haven't used, but I have watched some YouTube videos on it already and it looks pretty similar to what I'm familiar with."
Written by Michelle Krebs
28. At London Health Sciences Centre we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
Assure the interviewer that you would treat everyone at London Health Sciences Centre with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have often been complimented on my relationship building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for London Health Sciences Centre."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"Some ways to build strong relationships in the workplace:
- Have strong follow-up
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener"
Written by Michelle Krebs
3rd Answer Example
"I am happy to hear that London Health Sciences Centre values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Michelle Krebs
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
29. Tell me about your healthcare related education and training.
How to Answer
Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.
Written by Michelle Krebs on September 24th, 2018
1st Answer Example
"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with London Health Sciences Centre."
Written by Michelle Krebs on September 24th, 2018
2nd Answer Example
"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."
Written by Michelle Krebs
30. We are a teaching hospital and pride ourselves on research to drive evidence based practice. Can you tell me about a time you completed a research project and what you did with the information you collected?
How to Answer
The interviewer wants to know if you have the experience to dig in and use the data you uncovered to guide your decisions. They might also want to know if you have the academic chops to learn other specialties or even further your education for a higher level role in the future.
Written by Michelle Krebs on September 24th, 2018
Answer Example
"In my last year of college, I had to do a project at the end of the year which was like a thesis. I had to gather information and data regarding the burn-out of resident physicians through surveys and interviews. I put together data from 200 residents and found that lack of sleep, high stress, and lack of nutrition was leading people to leave and choose another residency location but in some cases, another career. I researched possible solutions and came up with a proposal that I presented to leadership. We got to implement many of the ideas I suggested and turnover is down by 10%."
Written by Michelle Krebs on September 24th, 2018
31. At London Health Sciences Centre, we place the highest value on patient safety. Tell me about a difficult decision you had to make to ensure your patient was safe.
How to Answer
Health care is extremely busy and fast-paced, however, these factors can't impact your patient's well-being. Show the interviewer how much emphasis you place on patient safety in your daily work and give an example where you had to make a hard choice, but made the right one.
Written by Michelle Krebs on September 24th, 2018
Answer Example
"I work on a very busy unit and I had a patient who seemed very depressed because of her injury. While this is very normal, her body language and demeanor seemed concerning to me. Even though I was extremely busy, I had one of our mental health team members come down for an evaluation and they were also concerned. They tried some different medication with her and were keeping a close eye to see if other services were needed. I could have let this go and she might have been fine, but that isn't good enough."
Written by Michelle Krebs on September 24th, 2018