"A couple of years ago, I overheard some of my coworkers complaining about a store policy we had recently implemented. They were all really frustrated with the small change and disagreed with the way it was handled. Internally, I agreed with them -- but I also knew that contributing more negativity to the conversation would only bring the team down. Instead, I approached my coworkers and told them that I understood why they were frustrated but that in the long-run the new policy would make the store run more efficiently. I told them that we just had to trust our managers and policy-makers -- we're all on the same team, after all, and the policies are there to ensure great customer experiences."
