How to Answer: In this finance role with SVB Silicon Valley Bank, what do you feel would make for an ideal customer experience?
Advice and answer examples written specifically for a SVB Silicon Valley Bank job interview.
3. In this finance role with SVB Silicon Valley Bank, what do you feel would make for an ideal customer experience?
How to Answer
In a role as a Loan Processor or Loan Officer, simply following company guidelines and answering questions from customers can be done by a robot. SVB Silicon Valley Bank will be looking for you to help provide the best overall customer experience possible. For this question, they'll be looking to hear what great customer service on the lending side of the business means to you. No matter how you answer this question, be sure you explain the importance of making the customer feel valued in your approach with them.
Written by Ryan Brunner on October 9th, 2020
1st Answer Example
"In this role with SVB Silicon Valley Bank, I will be dealing with the financial impact on customers of a really large purchase and this type of purchase often causes stress and tension for them. To provide the best overall experience, I will always be very thorough and educational in my approach to make sure that every question that the customer has is fully answered. The worst thing that can ever happen is for a customer to bite off more than they can chew when it comes to a new loan."
Written by Ryan Brunner on October 9th, 2020
2nd Answer Example
"My approach to providing the greatest overall experience to my clients has always been solid listening and communication skills with them. I take the time to get to know my clients and what makes them tick. This approach gives me great insight in how I can best match them with the right loan moving forward. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."