Royal Mail Mock Interview
Master 30 Royal Mail interview questions covering customer service, operational reliability, and public sector values.
Question 22 of 30
How do you handle conflicts with coworkers or supervisors?
Example Answer
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I do my best to understand the source of the conflict. Conflict normally comes from an emotional state, so I would attempt to determine the emotional component, examine and address it, and move on. I am an excellent listener, am patient, have a great deal of empathy, and have an excellent track record for strengthening the team. I don't allow my emotions to get the better of me at work and can ground others when necessary. We're all on the same team, after all."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Any time an interviewer asks you how you cope with conflict, focus your example on the situation and the solutions rather than the problem or any one person. Royal Mail expects their employees to "Be polite and professional at all times." They also expect them to "Build good working relationships with your colleagues and customers. Treat your colleagues with dignity and respect. Support your colleagues and don't be afraid to ask for help when you need it." Describe the non-defensive communication skills you employ and what you do to foster building and maintaining relationships. Focus on empathy, tolerance, understanding, and great communication skills.
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Jaymie
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Anonymous Answer
I am an empathetic person and generally don't engage in conflict, although it is important to know when there is an issue at hand that needs to be dealt with. This should be addressed calmly and pragmatically so that all team members feel heard and supported.
Jaymie's Feedback
It's good to reassure the interviewer that you're not a confrontational person, however, you're not afraid to address an issue in the workplace. Your approach of addressing a colleague professionally and calmly to sort out the issue is spot on.
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