Ritz-Carlton Mock Interview
Practice 35 Ritz-Carlton interview questions covering legendary service standards, guest experience scenarios, and the Gold Standards philosophy.
Question 7 of 35
How would you handle a co-worker who was acting unprofessionally towards our guests?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
There are times when the pressure of the hotel business gets the better of an employee. One difficult workplace situation is when a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. The interviewer is giving you a hypothetical scenario to assess your ability to react and correct such a situation. Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I once worked with a co-worker who unknowingly rolled her eyes a lot. Our clients would be put off, and she wouldn't understand why she continually received complaints. I asked her if she was open to receiving feedback, and she agreed. I went on to explain to her that she was an unintentional eye-roller. She had no idea! We worked together for a few weeks on it, and she eventually retrained herself to no longer make that expression."
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