How would you handle a co-worker who was acting unprofessionally towards our guests?

There are times when the pressure of the hotel business gets the better of an employee. One difficult workplace situation is when a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. The interviewer is giving you a hypothetical scenario to assess your ability to react and correct such a situation. Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.