Ritz-Carlton Mock Interview
Practice 35 Ritz-Carlton interview questions covering legendary service standards, guest experience scenarios, and the Gold Standards philosophy.
Question 15 of 35
Do you believe Ritz-Carlton should collaborate with online booking sites? Why or why not?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Online booking sites are here to stay in our digital age. While they can offer greater exposure and occupancy rates for hotels, they also tend to create lower average room rates and other problems in the hotel and travel industry. Discuss your thoughts with the interviewer, but try to remain neutral if you are unsure where Ritz-Carlton stands when it comes to this type of service.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I have primarily worked for hotels that collaborate with online booking sites, and I have seen both the upside and the downside to this service. Yes, rooms fill at a faster rate; however, there is a significant drop in revenue per room. I would be interested in your thoughts on the use of online booking sites for this hotel."
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