QUESTION 5 OF 35

What does the word 'hospitality' mean to you?

This is a very basic question that an interviewer might ask of you. Hospitality refers to the exchange between a customer and someone in the service industry. The interviewer understands what hospitality means, and now they want to see that you know the nuances behind providing excellent levels of hospitality to the esteemed guests of Ritz-Carlton.

"There is a famous quote by Maya Angelou that says, 'People will forget what you said, forget what you did, but people will never forget how you made them feel.' To me, hospitality is making my guests feel comfortable, cared for, and welcomed. They should always leave with a smile on their face, knowing they received the utmost care and respect."

Unlock all 35 Ritz-Carlton questions

Master service excellence questions that Ritz-Carlton interviewers ask top hospitality candidates.

Get Started

Previous Question Next Question

Ritz-Carlton Mock Interview

What does the word 'hospitality' mean to you?

Unlock all 35 Ritz-Carlton questions

35 Ritz-Carlton Interview Questions & Answers