Ritz-Carlton Mock Interview
Practice 35 Ritz-Carlton interview questions covering legendary service standards, guest experience scenarios, and the Gold Standards philosophy.
Question 18 of 35
The position you are applying for may require you to work long hours and weekends. Are you able to offer flexibility in your schedule?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
Hotels are a 24/7 operation, and for that reason, the hiring authority would like to know that they can schedule you for a variety of shifts. Before answering scheduling questions, it's important to be clear of the expectations at Ritz-Carlton and how they operate their shifts. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to. If they expect you to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.
If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"If you need overtime in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."
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