How do you demonstrate high levels of customer care?

Ritz-Carlton thrives on being known for its exceptional levels of customer care and attention. The interviewer would like to see how you feel that your work will measure up to their expectations. Excellent customer care goes beyond doing precisely as you're expected, and it's more than having a smile on your face when the hotel guest is looking. Customer care means that you actively seek out the opportunity to deliver more than the standard. Share with the interviewer how you have done this in the past.