Ritz-Carlton has certain sales goals to meet. Do you have sales training?

Ritz-Carlton runs on a strict set of KPIs, of which most of the staff are aware. Because of this, the hiring manager wants to ensure that you understand the basics of sales and that you will view every guest interaction as an opportunity to upsell. Share with the interviewer any sales training that you have. If you do not have any formal sales training, refer to on-the-job education you may have received or even sales-related books you have read. Self-directed education counts too!