How do you respond to problems that require a quick solution?
The interviewer is curious about how quickly you think on your feet. This question also evaluates how adept you are at prioritizing urgent tasks over less urgent ones. Offer an example that demonstrates your confidence and strength as a decision maker and a problem-solver. Showcase your adaptability and leadership skills or leadership potential.
"I can think quickly and do mental math, problem-solve, and mention other products and services to offer the customers. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I feel secure in my ability to think and act quickly while working in ABC position for PNC Bank."
"When faced with a situation where a quick solution is required, I rely on my training, memory, and instincts. I am confident in my ability to find a solution to last minute, or unexpected, problems."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I am quick on my feet and can project confidence when answering a question or problem. During my last internship, I learned about the products and benefits of my employer's line of home improvement tools. I was able to use this information to help experienced contractors and consumers select the right equipment to meet their needs. I once had a customer who was interested in a package deal that was only available online. If he left the store, he would have gone to a competitor. I convinced him to give me some time, during which I called on multiple resources before finding someone who could help me give him the same offer in the store, resulting in a 1,000 tool purchase.
Amanda's Feedback
Wonderful! You've used a specific workplace example to illustrate your ability to think quickly, evaluate the problem, collaborate with others, and reach a positive outcome in a short period by maintaining a solution-oriented focus and excellent customer service.
