35 Nestle Nespresso Interview Questions & Answers
Table of Contents
- 1. Ask The Interviewer Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Competency Questions
- 6. Direct Questions
- 7. Discovery Questions
- 8. Experience Questions
- 9. Leadership Questions
- 10. Operational Questions
- 11. Performance Based Questions
- 12. Salary Questions
- 13. Scenario Based Questions
- 14. Situational Questions
Ask The Interviewer
1. What questions do you have for me?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the Nestle Nespresso website and other online resources to ensure your questions are not mundane or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
Actively listen during the interview and ask any follow-up questions you might have based on what the interviewer has said. Consider asking follow-up questions about the interviewer, the company, the position itself, and when you can expect feedback from the interview.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"You answered most of my questions during our conversation. I noticed on your LinkedIn profile that you've been with Nestle Nespresso for ten years. What keeps you with the organization?"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
Other questions to consider asking the interviewer include:
- When would you like to have this position filled?
- How long has this role been vacant? Why did the previous employee leave the position?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- How many employees do you have on your team?
- What is the company's primary goal for this position in the next 12 months?
- What are some goals you've set for your team this quarter?
Written by Jaymie Payne on October 26th, 2022
Behavioral
2. When have you had to think outside of the box to solve a problem?
How to Answer
Nestle Nespresso values problem-solving skills in its employees and is committed to "striving to do better" as part of its core values. That includes being innovative and never settling for doing something "the way it's always been done." Consider your approach to solving problems in the workplace and discuss your techniques for brainstorming or solutioning. Consider sharing problem-solving skills like being subjective and open-minded, accepting mistakes and failures and learning from them, the ability to get to the root cause of the problem, and how you come up with potential solutions. Give a specific example in your answer to the interviewer.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"In my current position, we had to recruit several seasonal people for our retail store. In the past, corporate had done this for us, so it was the store's first time managing the recruitment, and we had very short notice. Instead of just posting the job online and waiting, my manager and I sat down and brainstormed as many recruitment ideas as we could, then we split them up and tackled each idea. I created a sign out front to advertise we were hiring, sent emails to hundreds of people in my network, contacted the local unemployment office, and partnered with a local coffee shop to host an open interview day for college students on the campus nearby. It was a huge success, and we filled all the positions with a week to spare!"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I once had to deal with a space issue in our warehouse. We arranged and re-arranged several times and could not make it work. I thought outside the box and rented some outside pod storage until we were back to normal inventory levels."
Behavioral
3. At Nestle Nespresso, we value individuals who take initiative. Can you give me an example of a time you did something without being asked?
How to Answer
Nestle Nespresso values employees with the ability to be self-starters and work independently at times. Consider a time you took the lead on a project or identified a problem and took the initiative to address it and problem-solve. If you do not have experience in the workplace, consider a time you took the initiative as a student or as part of a volunteer group.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I noticed the numbers were off on a shipment I delivered to a customer. They had ordered 30 cases, and we were only delivering 25. When I made the delivery, I let the customer know we would deliver the additional cases the next day, and I called my manager to find out what went wrong. My manager and the client appreciated my proactiveness, sense of urgency, and ability to take action."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"Our department did not have any resources for new employees to reference during their training. I approached my manager about using this project as my quarterly goal. She approved, and I was able to build out 15 different resource documents for the onboarding and training of new hires. The department still uses what I built today."
Written by Jaymie Payne on October 26th, 2022
Behavioral
4. Tell me about an idea you implemented in the past that made an impact.
How to Answer
A core value of Nestle Nespresso is "inspired to innovate." Coming up with ideas to increase productivity and efficiency and save time and energy is a great way to impact your coworkers and the company. The ability to see problems as opportunities is a skill that can make you an essential asset to Nestle Nespresso. Think of a time you had an opportunity to be creative and describe the impact it made.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"Since customers are so much more concerned about their long-term health, I helped my current company develop a marketing campaign for ABC product to appeal to the health concerns of the public. I conducted market research, using surveys to identify the specific health concerns of individuals who buy our products. By promoting our new health-conscious recipe, we increased sales by 15% that year!"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"In my previous role, I was fortunate enough to introduce my company to the idea of a gold-level service where we added options on top of our general customer service. Our customer base responded positively, and we kept the program running for a few years."
Written by Jaymie Payne on October 26th, 2022
Behavioral
5. The work environment at Nestle Nespresso can be fast-paced at times. How do you handle stress?
How to Answer
The interviewer is being transparent about the environment at Nestle Nespresso and wants to know that you can succeed in this type of fast-paced setting. They want to hear that you can handle the pressure and have experience dealing with stress in the workplace. Describe some techniques that you use to manage stress at work and give examples if possible.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I take proactive steps to manage stress in the workplace. I set realistic expectations and am not afraid to ask for help when I need it. I also take my meal breaks each day to maintain my energy and give myself a little mental health break before diving back into my responsibilities. I keep a positive attitude because I've found that I can't handle stress if I'm negative or allow negativity around me."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I thrive in a fast-paced environment, and that's the type of setting I currently work in. I find that keeping myself organized week to week and having a solid understanding of my tasks and priorities helps reduce stress levels. I'm pretty level-headed. It takes a lot to upset my balance, so I'm confident I would be successful in another fast-paced environment."
Written by Jaymie Payne on October 26th, 2022
Behavioral
6. Tell me about a time you had to work with a difficult colleague or customer.
How to Answer
Working within an organization as large as Nestle Nespresso, you will likely interact with several people daily, including colleagues, senior leaders, customers, and public vendors. Possessing the skills to handle difficult situations and people in the workplace is essential. Think about a time you had a challenging coworker or customer and what made it difficult. Describe the situation and how you handled it. Avoid speaking negatively about a former employer or colleague when answering. Share an example of a conflict within your department or between you and a coworker or customer that you effectively resolved. Explain the situation and how your actions resulted in a resolution or a compromise.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"My coworker was a great salesman but was less skilled at the administrative side of the job. He frequently made mistakes on his reports and paperwork, which impacted the rest of our team. It bothered me because I take such pride in the quality of my work. I decided to approach him respectfully to understand what was going on and found out that he wasn't very clear on expectations or how to do some of the basic aspects of the paperwork for each sale. I mentored him on the process, and he was able to correct his errors and submit paperwork the correct way. It felt good to help someone else, and I believe in addressing a situation directly with that person before taking it to leadership."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"In my current position, I deal with hundreds of customers weekly. I once had a customer who would come in regularly and try to return broken items and items without receipts, and often our manager felt they were items that person stole. I found that when dealing with difficult repeat customers, consistency is key. I made sure everyone on the team followed the same process and delivered the same message to this customer. I calmly reiterated our policies to her and never appeared judging or rude to her. I found that consistently following the same process helped set expectations for this customer, and eventually, this behavior stopped."
Written by Jaymie Payne on October 26th, 2022
Behavioral
7. Tell me about a time your actions resulted in greater efficiencies of your team.
How to Answer
Teamwork and efficiency are essential to the success of Nestle Nespresso. To ensure that products meet quality standards, teams within every department must cooperate and communicate effectively. The goal is always to keep customers happy and strive to find better ways to do things. Describe a time you made a difference on your team.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"When I worked as a brand ambassador for a local snack company, I moved quickly to unload and organize the products. I noticed that by keeping products organized after events, we could save time preparing and setting up future events. I made a point to keep all products to make the distribution process go much more smoothly."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I am a very organized individual, so when I was asked to help with the team schedule, I was excited to make a difference! I reduced a significant amount of overtime and eliminated split shifts."
Written by Jaymie Payne on October 26th, 2022
User-Submitted Answer
"In working directly with the internal operations/logistics team, there was a new account I had set up at the end of the week, and the quickest delivery date would be the following week; however, they needed the wine for that weekend. I went to our warehouse and picked up the cases and hand-delivered them to the business as I wanted to make sure they were stocked up for their weekend customers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is an exceptional example of going over and above to meet the needs of your company, and the desires of your client. Very good initiative!
Behavioral
8. What is your greatest professional achievement so far?
How to Answer
Nestle Nespresso is looking for motivated individuals. Whether your accomplishment is related to school, work, or volunteer experience, you can give an example that demonstrates your determination and ability to overcome obstacles. Achievement is often honored through high praise from a manager or an award. Numbers speak volumes! Whenever you are able, tangibly explain the results, offering a concrete description of your achievement to help the interviewer at Nestle Nespresso get a much clearer picture of your success.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I was the top sales leader at my most recent company. I did so well because of my consistency in following up with customers. I checked in with them daily, also checking to make sure I was meeting my own personal sales goals every week. My contribution helped them increase sales that year by 25%!"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"The greatest accomplishment in my career was graduating from University as an honors student while working full-time in a related field. I was at the top of my class and working full-time. This achievement showed me that I could dedicate myself to my career and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."
Written by Jaymie Payne on October 26th, 2022
Behavioral
9. How would your coworkers describe you?
How to Answer
The interviewer at Nestle Nespresso is trying to learn more about how you fit into your current company's culture and your sense of self-awareness. Take a moment to reflect on your relationships with your coworkers and the areas you have received praise or recognition from your peers. Consider traits and characteristics that your potential new employer might find appealing, for example, a team player, an encourager, reliable, honest, etc. If your current or previous company used the 360 Feedback tool or another form of peer review, give examples from that survey.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"My coworkers respect me for my ability to navigate obstacles and solve problems. When working on ABC project, I always pay close attention to detail, double-checking my work for any mistakes. My coworkers appreciate that I think about the big picture and consider how my work will affect their jobs. I am highly collaborative with a great attitude."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I believe that my current coworkers would describe me as collaborative and creative. I'm the first to set up team sessions to brainstorm or help another with a difficult task or project. Anytime we have a new hire on the team, they come to me with questions and tell me another team member referred them to me, so I feel like my peers would say I'm also a good mentor and trainer to others."
Written by Jaymie Payne on October 26th, 2022
User-Submitted Answer
"That I have a positive attitude in the face of difficulties, that I'm always up for the challenge, naturally motivated, professional, respectful, patient, outgoing, and a good listener."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
You sound like a rockstar! These are all very important qualities for a sales professional to have. How will you begin to showcase these qualities with your new coworkers, if hired by Nespresso?
Career Goals
10. What goals would you like to accomplish while working for Nestle Nespresso?
How to Answer
Consider your personal and professional goals and discuss the short-term and long-term goals you hope to achieve while at Nestle Nespresso. Perhaps it's to gain the knowledge and experience to become a leader or to utilize what you've learned in college to grow the business. Consider goals that benefit you as well as Nestle.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"After looking through your careers, I was excited to discover that your mission aligns with my career goals. Your leadership development program is exactly what I need to improve my management and team-building skills. I want to grow my career in sales, eventually moving into a management role. I feel confident that working for you will help me cultivate my skills so that I can take my career to that next step."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"My primary career goal is to find a position where I can stay long-term while making an impact on the company's profitability. Because Nestle Nespresso has such a strong reputation for workplace culture, it fits perfectly with my desire to find an organization I can grow with."
Written by Jaymie Payne on October 26th, 2022
Communication
11. How would you describe your communication skills?
How to Answer
Effective communication is an important skill to possess to be successful in any role at Nestle Nespresso. Speak in detail about your communication style and give specific examples. Consider how your skills will translate in this role and contribute to the organization's success. Read the job posting thoroughly to understand the responsibilities and connect your skills. Nestle Nespresso serves a diverse customer base, so demonstrate your ability to be flexible in your style. Think about how you share feedback, listen to others, show empathy, and communicate verbally and nonverbally to individuals and groups.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"Having worked in customer service for the last ten years, I've sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer explains the type of item or product they want, I repeat what I think I hear as their description to ensure I understand what they are looking for. I always maintain a professional tone in verbal conversations, email communication, and instant messenger applications at work."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I'm direct in my communication and typically try to communicate important information face-to-face first, then follow up with an email recapping the conversation and highlights. I always maintain a professional and positive tone and never raise my voice or curse in the workplace. I'm bilingual, so I can communicate with a diverse group of people."
Written by Jaymie Payne on October 26th, 2022
Competency
12. What challenges does the food and beverage industry face today?
How to Answer
Nestle, as a parent company, has over 2000 brands of products in 187 countries. As a leader in the industry, they are at the forefront of navigating challenges and trends in the industry. With the increase in food allergies, increased consumer awareness, and a push for healthier snack and drink options, the food and beverage industry faces the pressures of evolving consumer demands. Do some research on relevant industry trends relating to Nestle Nespresso. Also, consider reviewing press releases or news articles about Nestle Nespresso to learn about recent events or challenging situations they face.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I am impressed by the way your company has adapted ABC product for individuals with gluten intolerance. I know that the increasing awareness of these types of allergies and auto-immune diseases is taking a toll on the sales of some companies because people are becoming so health-conscious. It's great to hear that you are so competitive within the industry, always taking an innovative approach to making changes to ABC product."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I believe the biggest challenge the food and beverage industry faces today is the fast-changing trends in food and beverage. Everyone is working so hard to come up with the latest and greatest thing that it's very challenging to remain a trailblazer in the market. Add the pressure by consumers to produce healthy and appealing options, and that's a challenge in itself!"
Written by Jaymie Payne on October 26th, 2022
User-Submitted Answer
"With so many people becoming pro-active in their food choices and keeping with various health trends of today, this must be a challenge to make sure there is not only a quality product, but the source and sustainability of the coffee produced are essential. Nespresso is an exceptional coffee, and the uniqueness is that there is a recycling program for its customers."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This program is unique indeed and answers the call of many eco-conscious consumers. Do you have any stats or numbers available to strengthen your answer?
Direct
13. Why are you leaving your current job?
How to Answer
The interviewer is trying to learn more about why you've decided to pursue new opportunities. Discuss with the interviewer your reason for leaving, then explain what makes the role at Nestle Nespresso appealing to you. Maintain a positive and professional tone; avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Instead, give a more general reason like "I'm looking for more growth opportunities," "I'm ready to explore new industries and expand my skillset and experience," or "I'm looking for a shorter commute."
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I decided to look for other jobs because I have already been promoted twice, and there is no more room for growth. This position at Nestle Nespresso will give me more experience as a manager and help me cultivate my leadership skills."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I currently commute an hour and a half one way to work, and with gas prices and the wear and tear on my vehicle, I'm looking for a similar opportunity to my role closer to home. I have always heard good things about Nestle Nespresso, so when I saw this role posted, I was excited to learn more, especially knowing it's half the commute."
Written by Jaymie Payne on October 26th, 2022
Direct
14. You may be asked to stay late or work weekends or overtime due to fluctuations in the schedule and shift changes at Nestle Nespresso. What is your availability?
How to Answer
The hours you would be expected to work at Nestle Nespresso largely depend on your department. If you work in production or delivery, you will most likely be required to do shift work, possibly on weekends. If you work in the corporate office, you may be salary, which often means working long hours. Now is an appropriate time to discuss the requirements in detail and be honest about your constraints.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I am excited about the opportunity to work for Nestle Nespresso and am available to work whatever hours are required to get the job done. Can you tell me more about what I can expect from the schedule or how often and in advance schedules are distributed?"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"The only restriction I currently have on my schedule is Thursday evenings as I take my son to tutoring those evenings. Other than this, I am flexible with my availability. Having a family, I ask for reasonable notice to schedule changes."
Written by Jaymie Payne on October 26th, 2022
Discovery
15. What is your greatest weakness?
How to Answer
This question provides insight into your self-awareness and understanding of where you may need development and if you're open to learning and growing in those areas of deficiency. Give a relevant and professional example that would not be essential to the job you've applied for at Nestle Nespresso. Also, discuss how you're currently working to improve in this area. Demonstrating that you can identify an area of self-improvement and work on a plan to overcome it reflects your commitment to growth and development.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I believe I could improve some technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would like to be at the advanced skill level and become a subject matter expert. I have enrolled in an evening/weekend workshop for the next six weeks and am committed to achieving this goal."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"Sometimes, I have difficulty asking for help from co-workers. I like having control over my daily tasks and taking on new projects, but I'm not always willing to admit when I have taken on too much. When I made a mistake because I was juggling too many projects, I learned it's okay to ask for help. I'm learning how to organize myself better and communicate what I need from my team. This skill has helped me be more effective at my job and helped my team work together better than before!"
Written by Jaymie Payne on October 26th, 2022
Discovery
16. Describe your typical work week.
How to Answer
Think about your typical day-to-day and weekly structure in your current or most recent role. Give the interviewer a high-level overview of your roles and responsibilities and if you travel most of the time or stay in the office. If you're applying for a customer-facing position at Nestle Nespresso, talk about the time you spend each week visiting clients or performing related duties. If you're applying for a plant management-related role, discuss the time you spend on-site with mid-level managers or your weekly responsibilities of reporting.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I like to take time to prepare for the week by organizing my schedule every Monday morning. I make sure all of my meetings are marked on my calendar and set reminders about important deadlines. I understand that changes can interrupt my daily flow, and I can adapt and stay calm when those shifts occur throughout the week. I am efficient, getting my work done within 40 hours each week. I have also proven to be flexible to stay late when I need to finish a project or if one of my co-workers needs assistance."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"In my typical workweek, Mondays and Tuesdays are usually my plant visit days. I drive up to two hours to get to the site, then spend the morning in manager meetings reviewing reports and resourcing. I spend afternoons walking the plant floor, addressing any issues, and following up with my management and HR teams where needed. Thursdays, I'm usually back in the office in meetings all day. Fridays are my admin catch-up days, and I spend time on the phone, checking emails, and putting out production and budget reports for the week to senior leaders."
Written by Jaymie Payne on October 26th, 2022
Discovery
17. What products of Nestle Nespresso are you familiar with?
How to Answer
Nestle Nespresso is a popular household name in coffee. Maybe you've seen their products online, in stores like Target and Walmart, or on the QVC channel. If you're unfamiliar, research beforehand and check out the Nestle Nespresso website to familiarize yourself with their products. If you've ever tried their coffee or coffee machines, now is the perfect time to describe your experience!
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I'm an avid coffee drinker, so I know a lot about Nestle Nespresso products! I am familiar with some of your coffee and espresso machines and your coffee assortments. My personal favorite is the Vertuo Barista Creations pack!"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I have seen a lot of your products at Bed Bath & Beyond and Target. You sell a variety of coffee and espresso machines along with coffee products and accessories."
Written by Jaymie Payne on October 26th, 2022
Discovery
18. What interests you about Nestle Nespresso?
How to Answer
The interviewer wants to see if you've taken the time to research Nestle Nespresso and understand what they do. Review the Nestle Nespresso website and look at sites like Glassdoor and Comparably to learn more about what current and past employees think of the company. Discuss your research on their leadership team, mission, values, products, and services they offer that led to your interest in applying with the company.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I'm excited to work for a company that cares about its impact on the environment. I'm excited to join a team that shares the same values as me. Your mission stood out because I also value providing the best service to customers and creating innovative solutions to problems. Your reputation for meeting your customer's needs by making changes to your products and listening to them is impressive!"
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I have been very selective when applying for positions at different companies. I am looking for a company with excellent reviews relating to culture and employee satisfaction. Through my research, I found Nestle to have a high CEO approval rating, and I noticed the company received a grade "A" in benefits, pay, culture, diversity, and happiness."
Written by Jaymie Payne on October 26th, 2022
Discovery
19. How can we motivate you on the job?
How to Answer
A core value of Nestle Nespresso is "build for the long term," so it makes sense that the interviewer wants to learn more about what motivates you and would keep you with the company long term. Speak about what excites you and motivates you to do the job, and discuss what drives you personally and professionally. Answer honestly, and avoid giving examples that don't align with the position. For example, if working in the office with employees around you is what motivates you, but this position is remote, avoid using that example.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I like to know that my efforts are noticed. In my current position, we have a leaderboard, and I like that concept because it creates healthy competition."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I am passionate about quality control. I know our products must be safe for consumers, and I take that very seriously. I'm motivated when my leaders have high expectations, and I'm part of a team that achieves and maintains excellence. I am most motivated by a team environment where there is a lot of collaboration and celebration of achievements."
Written by Jaymie Payne on October 26th, 2022
Discovery
20. We strive to help our employees create a healthy work/life balance at Nestle Nespresso. How do you balance life and work?
How to Answer
Employee burnout and turnover occur in every industry, including food and beverage. Nestle Nespresso cares about its employees' well-being and understands that balancing your work with the rest of your life can be challenging. Give examples of how you maintain a healthy work-life balance. Examples could include taking breaks, shutting off your work phone/email where appropriate, prioritizing health and wellness, exercising, and open communication with your manager.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I prioritize my health and wellness by exercising regularly and attending preventative appointments. I also set boundaries for my time on my work phone and email after hours; that way, I can give my family the time they deserve. Lastly, I take my designated lunch break every day to ensure I'm not skipping meals and to give myself a mental health break."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy during my time off. I can give even more energy at work by consistently rejuvenating in this way."
Written by Jaymie Payne on October 26th, 2022
Discovery
21. What do you think you will enjoy most about working in the food and beverage industry?
How to Answer
In our consumer culture, the food and beverage industry continues to thrive nationally and globally. There are endless opportunities for growth at Nestle Nespresso because business is thriving, and the demand for their products is on the rise. Research the company to find out how they compare to its competition. If you are new to the industry, you may want to take some time to learn more about how your position will relate to the bigger picture of manufacturing, sales, or marketing of the products.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I am excited to work in the food and beverage industry because there is an opportunity for growth. When I worked at a food processing company, I started working in the warehouse and was promoted within six months to a delivery driver. When I found out about the delivery supervisor position with Nestle Nespresso, I was immediately interested. It is so motivating to work within an industry that recognizes my potential and abilities, giving me ample opportunity to grow my career."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I love that the food and beverage industry is innovative and ever-changing! New products are always being introduced, which keeps things interesting. I enjoy learning, so this is certainly the industry for me to be in."
Written by Jaymie Payne on October 26th, 2022
Discovery
22. What challenges do you anticipate in this new role with Nestle Nespresso?
How to Answer
Interviewers at Nestle Nespresso want to hear that you understand the job description and can navigate challenges at work. To build their confidence in your ability, discuss the challenges you expect based on your knowledge of the position and experience. Remember, challenges can be exciting! Consider offering up an example of how you anticipated and dealt with challenges in a new role.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I am looking forward to using my experience as a sales associate to increase product visibility and exceed sales quotas at Nestle Nespresso. I am motivated by the challenge of meeting strict deadlines for client demands. When working for my previous company, I prioritized listening to customer needs and ensuring I was clear on client expectations. I was meticulous about details, checking my numbers at the end of every week and ensuring my clients were fully stocked with all the products they needed."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"Because this is a new industry for me, I expect the biggest challenge will be learning the industry lingo, behaviors, and complex needs. I am excited to learn and have already started studying industry-related topics."
Written by Jaymie Payne on October 26th, 2022
Discovery
23. What is your greatest strength? How will it help you make a difference at Nestle Nespresso?
How to Answer
Read the job description thoroughly to understand what soft skills and core areas of strength are required to be successful in the role. Think about your strengths and how those will prove valuable to the hiring manager. You can draw from your experiences in school or volunteer activities if you lack work experience. Pick one or two strengths and give specific examples of how this strength relates to the role you're applying for.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I have great people skills, and I make a point to be positive to boost morale when other people on my team are struggling. I'm a good listener and work hard to manage conflict with grace and ease whenever an issue arises with a client or a co-worker. My skills will increase productivity by keeping the work environment positive. I focus on providing the best quality in my work, which rubs off on my co-workers because my work ethic motivates them."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I'm very team-oriented and love helping others succeed as much as I enjoy being successful myself. One of Nestle's core values is to "grow and succeed together." When I read that, I felt I would align with the culture because I also place a high value on this. Even if I'm not in a leadership role, I naturally gravitate toward the encouraging coach/mentor role. I'm also happy to support another team member so they can enjoy time off with their family or loved ones."
Written by Jaymie Payne on October 26th, 2022
Discovery
24. Can you tell me a little bit about yourself?
How to Answer
The interviewer would like to know more about you. Give an overview of how you got into the industry, your education and experience, your current role, and what brings you to the interview with Nestle Nespresso. Engage the interviewer by telling your story with enthusiasm! Consider sharing a skill you developed that will be useful for this position. Avoid giving too many personal details (marital status, how many children you have, your religion, etc.), and keep your answer brief (no more than a couple of minutes).
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I recently graduated from X college with X degree and am looking to join a Fortune Global 500 organization focused on sustainability. I have a passion for retail and customer service and worked part-time in a similar position while attending school. I noticed several management-level positions on the career site. I'm looking for a company where I can start my career and learn, then advance into a leadership role eventually."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I graduated with a Bachelor of Arts degree with a major in Communications and Marketing from UBC in 2009. Since then, I have been actively making my way to a leadership role in social media marketing within the food and beverage industry. I am an energetic and positive person, ready to make a difference in a growing organization."
Written by Jaymie Payne on October 26th, 2022
Experience
25. What types of decisions are you responsible for in your current role?
How to Answer
The interviewer would like to know more about the types of decisions you are accustomed to making in the workplace. How you answer this question will give them a better understanding of your level of experience, seniority, and ability to handle the decision-making requirements in this position.
If the job you are interviewing for requires you to be decisive and quick on your feet, you will need to be able to provide examples of how you have done these things in the past. If you worked in tech support, you faced problems you needed to find solutions for regularly. If you worked as a sales rep, you might have been required to know how to negotiate and make decisions on prices and benefits you can give your customers.
You may have faced decisions that became so routine you didn't think twice! Refer to these types of decisions and be sure to highlight how these types of decisions have prepared you for a role like this one.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"As a retail supervisor, I'm responsible for making many decisions. On the floor, I'm responsible for deciding on product arrangements and displays throughout the store. I'm also responsible for managing inventory, changing sale signage, and making decisions on giving certain customer discounts."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I'm currently responsible for most of the decision-making regarding personnel. I do all the recruiting, interviewing, and hiring, and I'm responsible for the budget concerning our people resources. I also create the staff schedule and am responsible for making decisions on adding or removing resources to make sure shifts are covered properly."
Written by Jaymie Payne on October 26th, 2022
Experience
26. Nestle Nespresso is asking for eight years of industry experience, and you have just five. Why do you think you are qualified for this position?
How to Answer
Review the job description closely so you can answer questions about gaps in experience. If you have completed an internship or have other relatable experience or transferrable skills that would be valuable to Nestle Nespresso, discuss those with the interviewer. Consider providing more insight into your technical skills, experience, and your soft skills that will help you succeed in the role and add value to the team.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I appreciate the opportunity to be considered for this role and to discuss my experience further. Although I do not have eight total years of experience in the industry, I have ten years of experience in customer service leading a team, and I recently completed my master's degree. I feel my technical and soft skills bridge the gap and are transferrable to any industry."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"While I only have five years of working in sales in the food and beverage industry, I have ten years working in the same role in a retail setting. I'm very self-aware and take constructive feedback well, so I would eagerly address any gaps in experience in food and beverage services and take on additional training to get up to speed. I feel that my customer service skills, experience in communication and marketing, and my advanced degree in sales and marketing would allow me to be successful in this position."
Written by Jaymie Payne on October 26th, 2022
Leadership
27. Do you have experience training or mentoring others?
How to Answer
Because Nestle Nespresso is growing rapidly, your manager may ask you to train new employees. You don't have to be in a leadership role to mentor or help train a new employee, so this question may come up at any level of position. The interviewer wants to get a feel for what experience you have training and mentoring others and if it's something you are interested in or passionate about. Think about how you may have helped onboard or guide a new employee in a past role. If you don't have experience in the workplace, think about a time you mentored someone in a volunteer setting. Consider explaining how you were selected to train or mentor someone, what methods you used to teach, and what you enjoyed about the experience.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I don't have any formal mentoring or training experience in the workplace; however, I did serve in a mentor capacity for two years at a local nonprofit. I mentored at-risk youth by spending time with them weekly and getting to know them, helping them with homework, teaching life skills like balancing a checkbook or using a debit card, etc. I love being able to teach people new skills and feel like I have strong communication skills that make me effective in a mentor role."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"In my previous role, I was the senior floor supervisor, so when we had a new employee join, my manager asked if I would let her shadow me. I tried to put myself in her shoes and think about what she would need to learn first. I spent the first few days with her, letting her observe what I did daily and how to operate some of our equipment and systems. I made sure she was comfortable, and when she was ready, I had her start taking over while I observed and was there for support and any questions she had. It felt good to be there for someone new and help them get acclimated to our organization."
Written by Jaymie Payne on October 26th, 2022
Operational
28. It's important for shift changes to go smoothly at Nestle Nespresso to maintain productivity. How do you make sure transitions are seamless?
How to Answer
It takes collaboration for many employees to work on the same project and handoff effectively between shifts. If someone leaves a mess or their work is half-finished, and you don't know where to begin, you can waste valuable time scrambling to understand what needs to be done. Nestle Nespresso is a very profitable organization, and effective processes and transitions help to contribute to its success. Discuss with the interviewer your process for an effective shift change.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"When I worked as a merchandiser, I was part-time and shared the responsibilities with a team of four people. I took time to explain what I was working on to my co-workers whenever I had to end my shift in the middle of a project. I also left notes that were easy to understand and kept my workspace tidy."
2nd Answer Example
"I always arrive a few minutes early to ensure I have enough time to get organized and prepare to receive the handoff from the previous shift employee. If it's my handoff, I always wrap up in a good place for the next person to take over. I'm mindful of the next person coming in and try to set them up for success by communicating effectively and being available to answer any questions before I clock out."
Written by Jaymie Payne on October 26th, 2022
Performance Based
29. What types of goals or KPIs are you measured against in your current position?
How to Answer
At Nestle Nespresso, leaders set ambitious goals and evaluate performance by measuring what they achieve and how they achieve it. They are committed to an inclusive and equitable workplace where rewards and promotions are based on results and ability.
Describe your goals in your current role (personal or professional) and the frequency they are set (weekly, monthly, quarterly, etc.). If your company has no set goals or key performance indicators, be honest and give examples from a previous job or any relevant personal goals you may have set for yourself. Be sure to discuss your ability to attain those goals as well.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"In my current role as a call center agent, I have a weekly goal of resolving 100 customer tickets and a quarterly customer satisfaction survey result of 4-5 stars. I regularly meet these goals, and I exceeded my ticket resolution goal by 25% in two of the last four quarters."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"As an agent, I have weekly, monthly, and quarterly goals set by my manager. My weekly goal is to outreach at least 50 people per week via cold calls to set appointments to discuss products. Monthly, I have set product sales goals that typically increase 10% a quarter, with quarterly goals also being related to sales and customer longevity."
Written by Jaymie Payne on October 26th, 2022
Performance Based
30. Tell me about your last performance review.
How to Answer
Nestle Nespresso focuses on hiring top talent, and this question provides the interview with some insight from your most recent performance feedback. Think about your last formal appraisal; if your company did not conduct them, think about conversations you may have had informally with your manager or supervisor. Discuss what strengths your manager recognized and what significant milestones or accomplishments were highlighted. Nestle Nespresso values customer service, innovation, commitment to excellence, and a passion for growth. Think about how you can tie your areas of strength and achievement to the role you're applying for and the company's core values.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"My previous employer conducted 360 feedbacks, so I was rated by my supervisor, peers, and clients. In my last appraisal, I received an 'exceeds expectations' rating, so I'm proud of that. I was recognized for my communication skills, willingness to be a team player and mentor others, my ability to increase sales, and consistency in exceeding other KPIs."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"In my last review, my manager commended me on my growth and development on the team. I had taken two new employees under my wing and managed their onboarding and training to prepare for a leadership role. I also put together several PowerPoint presentations and spoke at our department meeting about certain topics to upskill other team members. My communication skills and ability to work well with others were highlighted as well."
Written by Jaymie Payne on October 26th, 2022
Salary
31. What are your salary expectations?
How to Answer
Provide the company with a target range you would like your salary to fall within, given your experience and the position you are applying for. By providing a range, you are demonstrating flexibility while also voicing what you feel your contributions are worth. The Nestle Nespresso careers page boasts a robust total rewards package! "Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health, and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position)."
If fringe benefits are important to you, also share that you would consider those when evaluating a compensation package.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"Given my ten years in retail and formal education in business administration, I'm looking to earn between $60-65,000 base salary with an additional commission package. However, I noticed the robust benefits package on your careers page, so I would like to learn more about the total package when making a decision."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"As a new graduate, I'm open to negotiating. Base salary is important to me, but the total rewards package, including medical insurance, mental health benefits, and employee discounts, are of equal interest and importance when considering an offer."
Written by Jaymie Payne on October 26th, 2022
Scenario Based
32. How would you handle an issue with a policy or procedure?
How to Answer
Being adaptable to the food and beverage industry is essential. Because Nestle Nespresso strives to keep up with its customers by improving its products, making changes in policies or procedures inevitable. This means policies can change quickly, and you will be expected to adapt. The interviewer wants to hear how you will respond when you disagree or have concerns with a policy or procedure.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I would first talk with my manager to make sure I understood the expectation correctly. I wouldn't want to misinterpret it or miss any additional information. If I still had a concern, I would discuss it with my manager professionally and constructively, giving examples of where I felt the policy failed or could be written differently. I bring solutions when I have a concern and never leave a problem at someone else's feet."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I know well enough at this point in my career that policies and procedures are in place for a reason. If I don't understand the reason behind the policy, I ask for clarification in a respectful and open-minded way."
Written by Jaymie Payne on October 26th, 2022
Scenario Based
33. How would you respond if a customer asked you a question that you didn’t know the answer to?
How to Answer
Nestle Nespresso offers a wide range of products, so you will likely run into a situation where you're unsure how to answer a customer. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the customer timely. Give an example of how you track down information or find the appropriate person to ask. Telling a customer, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a customer's question. I would be honest with the customer and let them know I would research the answer and get back to them shortly. I would never make up an answer and would try to self-help with my available resources; if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"Working in the physical retail store, I often get questions from customers about departments I'm unfamiliar with. Even if I'm in the middle of something when they approach me, I always stop what I'm doing, greet them with a smile, and actively listen to their question. If I can assist them, I will walk them to the item they are trying to find. If I can't, I will try to look up the information on my handheld device or page another employee who can better assist them. I always wait until that employee comes and takes over before excusing myself."
Written by Jaymie Payne on October 26th, 2022
Situational
34. How do you handle situations that could cause you to be tardy or absent?
How to Answer
Nestle Nespresso is looking for reliable employees with good attendance habits. The interviewer is trying to discover more about the value you place on timeliness in the workplace. Give an example that will demonstrate your commitment to your shifts and how you would communicate with your manager if you were going to be late to work.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"I always arrive to work at least 15 minutes before my superiors expect me to be there to give me extra time in case something happens. I also get the numbers of my coworkers and boss so that I can call to let them know if I'm stuck or might be running late."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I am an extremely reliable employee and have not been late to work in the three years I've been at my current company. I understand the negative impact that being late or absent can have on the team. If I were going to be late, I would notify my manager immediately. I would also make up the time during my lunch or at the end of my shift to finish my work."
Written by Jaymie Payne on October 26th, 2022
Situational
35. How do you handle customer complaints?
How to Answer
The interviewer wants to understand how you would handle a challenging situation with a customer and react under pressure. In your answer, include aspects like customer service skills, critical thinking, patience, communication skills, empathy, and the ability to resolve conflicts. Two of Nestle's core values include "serve with passion" and "strive to do better," so provide an example of a time you helped resolve a customer's complaint using these values where possible.
Written by Jaymie Payne on October 26th, 2022
1st Answer Example
"A customer called me very frustrated about a problem with a shipment. I listened carefully without interrupting and was sincere in my desire to assist them. I asked more questions to understand the problem thoroughly and then quickly escalated the issue to my supervisor so we could resolve it promptly. The customer was relieved and grateful that I took the time to listen and make sense of the issue. I take pride in my ability to serve our customers and resolve their complaints timely."
Written by Jaymie Payne on October 26th, 2022
2nd Answer Example
"I once had a customer come into my store yelling about how she had just purchased an expensive appliance the day before, and the item broke already. I remained calm and kept my tone pleasant and positive. I apologized for the problem and the inconvenience of returning to the store and asked her for her receipt. She did not have it and was still upset about the quality of the item and her wasted time. I again apologized and offered to look the information up in our system for her. I was able to locate her receipt, and we replaced her item. My manager also approved a discount on another item in the store for her trouble. I was able to de-escalate the situation by being helpful and understanding and not getting emotional in response to her anger."
Written by Jaymie Payne on October 26th, 2022