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Dutch Bros. Coffee Interview
Questions

33 Questions and Answers by Ryan Brown

Question 1 of 33

From your understanding of our job posting, what do you feel your primary duties will be with Dutch Bros. Coffee?

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Dutch Bros. Coffee Interview Questions

  1. 1.

    From your understanding of our job posting, what do you feel your primary duties will be with Dutch Bros. Coffee?

      The interviewer would like to know that you fully understand the duties associated with this position. Have you read and absorbed the job description? Do you have a clear understanding of the tasks outlined by the hiring manager during the interview? Assure the interviewer that you will exceed the company's expectations.

      Ryan's Answer #1

      "I understand that Dutch Bros. Coffee places its primary focus on speed, quality and service. From what I've researched, the primary duties of this role will be to represent Dutch Bros. Coffee proudly through excellent customer service, and to provide a remarkable customer experience. This responsibility includes preparing beverages quickly and accurately the first time, ensuring that cleanliness is kept in the shop and keeping inventory levels accurate, plus connecting personally with each customer."

      Ryan's Answer #2

      "I have read through the job posting in details and feel that my primary duties will be to prepare beverages, develop positive relationships with customers, and handle transactions accurately. My hope is that there are also opportunities to share ideas and look for opportunity to innovate in pursuit of continuously improving the customer experience."

  2. 2.

    What characteristics do you feel a good Dutch Bros. Coffee barista will have?

      Display to the interviewer that you have what it takes to be a great barista! First, you should fully understand the requirements to be a barista. You can research the career path as well as refer to the Dutch Bros. Coffee website and job description. Keep your answer to the point, and positive.

      Ryan's Answer #1

      "I see in your job description that you are seeking someone who, above all, is reliable, and who can multitask and build good relationships with customers. In addition, I feel that a good barista will be willing to learn new beverages, work well as part of a team, and provide top-notch customer service. Also, since your baristas are in many ways the face of your company, they should embrace the commitment to service and the desire to give back to the community that are such a strong part of the Dutch Bros. Coffee story."

      Ryan's Answer #2

      "Baristas are such an important part of the whole coffee shop experience and play a huge role in cultivating customer loyalty. I believe an outstanding barista should have several key qualities: They should be outgoing, but also able to listen actively and effectively; they should have a great memory for matching customers with their favorite treats; they should be willing to experiment with new flavor combinations; and, maybe most of all, they should enjoy being around people and making them happy."

  3. 3.

    If a Dutch Bros. Coffee customer complained that you gave them incorrect change, what would you do?

      The interviewer would like to know that you have training in essential customer service and cash handling tasks. Most organizations will train you to confirm with the customer the bill amount they are handing you. Assure the interviewer that you understand these loss prevention methods and that you can perform well in uncomfortable situations.

      Ryan's Answer #1

      "In my current position I have been trained to avoid this situation entirely by leaving the cash visible (out of the till and on the counter close to me) until I have provided the customer with their change. I will also confirm with the customer the bill type they have given me. For instance; if they hand me a $20 bill, I will say out loud 'from twenty?'. They will then say yes - confirming that we are both on the same page. These methods help me to avoid customer issues surrounding cash discrepancies."

      Ryan's Answer #2

      "I feel fortunate that I have not experienced an event like this; however, I do know that in cash-based scenarios it is always best to leave the original bill outside of the till, visible to the customer, until the transaction is complete. This method also prevents employees from being scammed by fake customers demanding change for their $50 bill when, in fact, it was originally a $20."

  4. 4.

    At Dutch Bros. Coffee, we are committed to competitive compensation and benefits. What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Ryan's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or gain a slight increase. According to my research, this seems consistent with the market and this particular position."

      Ryan's Answer #2

      "I am currently making $12/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  5. 5.

    Where do you see yourself a year from now? How does this position at Dutch Bros. Coffee support that vision?

      It's impossible to know where you will be in years to come, but assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Ryan's Answer #1

      "Ideally, one year from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with Dutch Bros. Coffee goals, which helps me to see a great long-term fit here."

      Ryan's Answer #2

      "One year from now, I would like to be supervising or managing a team of my own. I feel like I am progressing at a rate that will make this a possibility, and I love the commitment that Dutch Bros. Coffee has to empowering its own team members and promoting as much as possible from within."

  6. 6.

    We greatly value open communication at Dutch Bros. Coffee. Please rate your communication skills from 1-10 and tell us why you chose that particular rating.

      The Dutch Bros. Coffee interviewer is checking for a couple of things here. First, how self aware are you? And second, how do you value good communication. Take this opportunity to give an objective description of your skills and how they mesh with company values.

      Ryan's Answer #1

      "My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with the Dutch Bros. Coffee communication values. "

      Ryan's Answer #2

      "I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure."

  7. 7.

    At Dutch Bros. Coffee, we want our team members to be engaged and invested in our success. What causes you to feel dissatisfied on the job?

      Everyone will have particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace, along with how you might overcome them.

      Ryan's Answer #1

      "I have felt dissatisfaction on the job when I am not feeling heard or when there is a lack of respect among team members. I work best in more harmonious situations where there is little drama or gossip, and where people are aligned behind common goals. From what I've researched about Dutch Bros. Coffee, I believe you have the kind of culture that will allow me to thrive."

      Ryan's Answer #2

      "I have felt dissatisfied on the job when I feel that I am undervalued as someone who has good ideas and can improve the customer experience. Some employers don't necessarily value the thoughts and experience of front-line employees or empower them to solve problems to the benefit of customers. I'm very pleased with what I've learned about Dutch Bros. Coffee's culture of empowering employees, and I believe that will help me be engaged and successful here."

  8. 8.

    How does this position with Dutch Bros. Coffee fit into your career goals?

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

      Ryan's Answer #1

      "My primary goal in my career, as a barista, is to eventually work my way into a position where I will train new staff. I feel that Dutch Bros. Coffee offers a strong path toward that goal, and I am excited about what this position has to offer. I am especially excited about Dutch Bros.' commitment to promoting from within."

      Ryan's Answer #2

      "My primary career goal is to find a position where I can stay long term. Because Dutch Bros. Coffee has such a strong reputation for workplace culture and employee empowerment, it fits very nicely with my desires for a long-term fit. I look forward to what I can learn and accomplish here."

  9. 9.

    At Dutch Bros. Coffee, we believe that everyone has leadership capabilities. Do you see yourself a leader? When have you led a team?

      Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should be prepared to show Dutch Bros. Coffee that you have a natural ability to lead others - or that you would like to develop that ability. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

      Ryan's Answer #1

      "In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentorship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining Dutch Bros. Coffee in a leadership role."

      Ryan's Answer #2

      "I see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management - it's a choice, not a title. I am sure to lead at all times by providing the best model, enthusiasm, and work ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership. I also encourage others to lead where they are."

  10. 10.

    At Dutch Bros. Coffee, we value accuracy and a job well done. How do you double check or verify your work?

      Double checking and proofreading are essential parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Ryan's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I triple check my work if at all possible! In addition, I try to print out important documents for editing rather than reading them on-screen. When time allows, I try also to read through a document backwards so that I'm not missing any typos. I feel that it is essential to submit error-free work."

      Ryan's Answer #2

      "This kind of accuracy is important to me as well - it's my professional reputation that is shaped every time I submit something in writing. I concentrate especially on formal reports and presentations, and I do ask other people to review important letters or emails before sending them."

  11. 11.

    How familiar are you with the types of products that we serve at Dutch Bros. Coffee?

      It is critical that you research Dutch Bros. Coffee before your interview. Take note of their most popular products and any new, or seasonal, products that may have been released recently.

      Ryan's Answer #1

      "I feel very familiar with your products. I love that you have all of the basics, including light, medium and full-bodied coffees. Your Private Reserve is my personal favorite, though I also love your French Roast. I am eager to try your new cold brew coffee this summer, too!"

      Ryan's Answer #2

      "I am very familiar with your products! I am a dedicated customer and have already sampled a good portion of the menu at Dutch Bros. Coffee. I also love all the products you have available for purchase online for those of us who are die-hard Dutch Bros. fans. I am very excited to work here!"

  12. 12.

    At Dutch Bros. Coffee we want to be the best in the coffee industry. What can we do to stay competitive?

      The coffee industry is a competitive one, and the interviewer would like to know that you have put some thought into where Dutch Bros. Coffee stands in comparison to its competitors. Perhaps you have a minor suggestion for improvement? Be sure to keep your answer light and end on a positive note.

      Ryan's Answer #1

      "I am a real coffee fanatic and have visited Dutch Bros. Coffee many times! Your shop is truly one of my favorites, and you're doing a lot of things right. The only suggestion I would make is to keep differentiating yourself in the quirky, unique way that defines Dutch Bros. Sometimes, as a company grows larger, it can lose its roots and blend in more with its corporate competition. Continuing to solidify your place in customers' minds through more than great coffee - like your Love Abounds initiative - can help you continue to stand out from the competition."

      Ryan's Answer #2

      "You do so many things right that it's hard to find room for improvement, but I understand the need for continuing to evolve in the marketplace. I have seen a few local coffee shops use an app where customers can place their order ahead of time, even paying and tipping on the app, to avoid having to wait in line. I think it's a great idea for anyone in a hurry to get to work, or for someone with a large order. Something like that might be worth testing for Dutch Bros. Coffee at some point."

  13. 13.

    Outside of work, what type of creative activities do you like to pursue? At Dutch Bros. Coffee, we view our employees holistically and understand it's important for them to be passionate about things outside of work.

      Tell the interviewer about the variety of ways in which you express your creativity. If you can work in a connection to the coffee industry, that's a plus. Try to always connect back to this opportunity.

      Ryan's Answer #1

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Ryan's Answer #2

      "Outside of work I love to explore my creative side. I practice photography for fun and also hang out with friends. As an avid reader, I try to read one new book per week. I also explore writing."

  14. 14.

    If Dutch Bros. Coffee called your favorite teacher or professor, how would he/she describe you?

      Talking about yourself can be challenging, especially for your first interview. Your favorite teacher is someone who recognizes your hard work and your talents. If you have spent any time one-on-one with your teacher and received feedback, share what you have learned from them. Talk about how they noticed your strengths and helped you to develop them. Your perseverance, kindness and hard working spirit are all great qualities to share in your interview.

      Ryan's Answer #1

      "My favorite professor always said that I was very disciplined and attentive. I took that as a great compliment because he was a very focused personality as well. Overall, I believe that the focus and attention to detail I showed in that classroom experience have translated well into the workplace."

      Ryan's Answer #2

      "One of my professors gave me a huge compliment of asking me to research and edit his book after I graduated, as a contributor to his research project. So, not only does he think that I am a strong writer, but he also trusts my project management skills, plus research and editing skills. He also knew this would be on top of my 9-to-5, so he knows that I can take on any task no matter what the obstacles may be."

  15. 15.

    We value industrious employees who can solve problems and get up-to-speed quickly at Dutch Bros. Coffee. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

      Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn? Be as specific as possible.

      Ryan's Answer #1

      "I am often asked to perform tasks outside of my wheelhouse. I believe that if we don't take on more than we feel prepared for, then we'll never learn. I've stretched in my current role to take on customer dispute resolution, which was difficult for me at first, since I'm naturally conflict-averse. But with good training and encouragement from my supervisor, I've been able to help find solutions for our customers in uncomfortable situations."

      Ryan's Answer #2

      "Because I am new to my career, it seems like almost everything is above my experience level! However, I am adaptable, and I know that learning new things is key for being successful. When I feel overwhelmed, I try to use all available resources and research possibilities to find out what I need to do and how to do it. I'm also a big believer in asking lots of questions."

  16. 16.

    List the top 3 skills that you have acquired in your last role, that will help you in this position with Dutch Bros. Coffee.

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  17. 17.

    We are always looking for tomorrow's leaders at Dutch Bros. Coffee. Tell us a little about your leadership qualities.

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  18. 18.

    We try to make sure all of our hires are good personality fits for Dutch Bros. Coffee. How would you describe your personality?

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  19. 19.

    Days can sometimes be hectic at Dutch Bros. Coffee. How do you handle stress on the job?

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  20. 20.

    Having the right number of employees present to guide the customer experience is important at Dutch Bros. Coffee. How many days were you absent from work last year?

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  21. 21.

    At Dutch Bros. Coffee, we rely on the integrity of our employees. On a scale from 1 to 10, how honest are you?

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  22. 22.

    At Dutch Bros. Coffee, we take having the right team members very seriously. Have you ever had to fire an employee? What were the reasons for their termination?

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  23. 23.

    At Dutch Bros. Coffee, we are looking for reliable employees who come to work on time. Do you have reliable transportation?

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  24. 24.

    As you know, we have a lot of competitors in this industry. Why do you want to work for Dutch Bros. Coffee?

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  25. 25.

    At Dutch Bros. Coffee, we believe in empowering our employees. Tell me about a time when you went above and beyond in the best interests of your company.

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  26. 26.

    At Dutch Bros. Coffee we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?

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  27. 27.

    At Dutch Bros. Coffee we have had previous concerns with employee theft. How would you handle it if you caught an employee stealing?

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  28. 28.

    Thank you for spending your time interviewing with Dutch Bros. Coffee. I realize I have asked you a lot of questions. Do you have any questions for me?

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  29. 29.

    At Dutch Bros. Coffee we offer many corporate growth opportunities to our star employees. Where do you see your career with Dutch Bros. Coffee taking you?

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  30. 30.

    At Dutch Bros. Coffee we have very high standards when it comes to food safety. Have you ever taken any food safety or hygiene related courses?

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  31. 31.

    Walk me through your coffee or other retail industry-related experience. Which role was your favorite, and why did you leave?

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  32. 32.

    At Dutch Bros. Coffee we receive many applications on a daily basis. Why should we hire you?

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  33. 33.

    Have you ever come to Dutch Bros. Coffee as a customer? Tell me about your experience.

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