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Peets Coffee and Tea Interview
Questions

33 Questions and Answers by Carly Zucker
| Carly Zucker is an Instructional Designer who creates training for higher education, K-12 and organizations, with an additional background in corporate recruiting.

Question 1 of 33

Days can sometimes be stressful at Peets Coffee and Tea. How do you handle stress on the job?

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Peets Coffee and Tea Interview Questions

  1. 1.

    Days can sometimes be stressful at Peets Coffee and Tea. How do you handle stress on the job?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Carly's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is critical, and I will delegate when necessary to alleviate some stress."

      Carly's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself outside of work which helps me stay calm and focused in stressful situations. I am not afraid to ask for help when I am feeling stressed and I always return the favor."

  2. 2.

    At Peets Coffee and Tea, we are looking for reliable employees who come to work on time. Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

      Carly's Answer #1

      "I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get to your office every day. I always give myself extra time in the morning to make sure I make it in on time."

      Carly's Answer #2

      "I take public transit; however, I find it to be very reliable. I also use an app that tells me when the bus or train is coming so that I never miss it. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with their own vehicles. Rest assured, I am reliable and will always come to work on time."

  3. 3.

    List the top 3 skills that you have acquired in your last role, that will help you in this position with Peets Coffee and Tea.

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.

      Carly's Answer #1

      "In my last role, the top 3 skills that I acquired were customer engagement, conflict resolution, and strong communication."

      Carly's Answer #2

      "Here is a list of hard and soft skills that you may have acquired along the way:

      - Software or Hardware
      - Computer Programs
      - Languages
      - Listening Skills
      - Feedback Acceptance / Providing Feedback
      - Assertion
      - Negotiating
      - Adaptability
      - Time Management
      - Decision Making
      - Diversity Awareness"

  4. 4.

    Where do you see yourself a year from now?

      It's impossible to know where you will be in years to come, but assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

      Carly's Answer #1

      "Ideally, one year from now, I would love to see myself growing into a more prominent leadership role within your organization. I know that Peets Coffee and Tea encourages growth in their employees and that is very important to me in finding a company that I can work for long-term."

      Carly's Answer #2

      "One year from now, I would like to be supervising or managing a team of my own at Peets Coffee and Tea. I feel like my background in management will make this a possibility."

  5. 5.

    Rate your communication skills on a scale from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Carly's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. I am working on this by making sure that I always check in with my co-workers and ask if they have any questions. My supervisor and co-workers will attest to my clear and concise communication skills."

      Carly's Answer #2

      "I will rate myself an 8.5 because I consider myself a strong communicator. I believe it is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

  6. 6.

    How would your favorite teacher or professor describe you?

      Talking about yourself can be challenging, especially for your first interview. Your favorite teacher is someone who recognizes your hard work and your talents. They may be impressed with your writing and communication skills, how well you work in groups, and your enthusiasm. If you have spent any time one-on-one with your teacher and received feedback, share what you have learned from them. Talk about how they noticed your strengths and helped you to develop them. Your perseverance, kindness and hard working spirit are all great qualities that would make you a great fit for a career with Peets Coffee and Tea.

      Carly's Answer #1

      "My favorite professor always said that I was very disciplined and attentive. He commended me on my ability to juggle my full time job and still do well in his class. This told me that he recognizes that I have good time management skills and that I am a hard worker."

      Carly's Answer #2

      "One of my professors gave me a huge compliment of asking me to research and edit his book after I graduated, as a contributor to his research project. So, not only does he think that I am a great writer, but he also trusts my project management skills, researching, and editing skills. He also knew this would be on top of my 9-to-5, so he knows that I can take on any task no matter what the obstacles may be."

  7. 7.

    Have you ever come to Peets Coffee and Tea as a customer? Tell me about your experience.

      The interviewer is genuinely interested in your experience as a customer. If you have been a customer at Peets Coffee and Tea, speak openly and positively about your experience. If your experience was not a positive one be sure to handle that tactfully and with substantial discretion. It is important to note that you should always be a patron before applying/interviewing. 'I have never been here' will never be an acceptable answer.

      Carly's Answer #1

      "I am a regular customer at Peets Coffee and Tea because your location is convenient, your customer service outstanding, and your coffee is brewed to perfection."

      Carly's Answer #2

      "I have not frequented this Peets Coffee and Tea location often; however, the times that I have come here, I always leave feeling impressed and well taken care of. I really like the products that you serve."

  8. 8.

    At Peets Coffee and Tea we receive many applications on a daily basis. Why should we hire you?

      When answering this question, you always want to refer to what you can do for Peets Coffee and Tea. This question is not about you and your needs/desires. What unique skills do you bring to the organization that other applicants may not?

      Carly's Answer #1

      "I am not surprised that you receive many applications every day, Peets Coffee and Tea is a great company. I am a stand-out candidate because I am passionate about delivering excellent customer service. I am also well versed in the coffee industry which will decrease my training time. I am a loyal employee, I come with strong references, and I can start immediately."

      Carly's Answer #2

      "I am a stand-out candidate because I take ownership in everything I do and I enjoy sharing my love of coffee with others. Also, I am bilingual and able to serve your customers in English and Spanish."

  9. 9.

    Walk me through your industry related experience. Which role was your favorite, and why did you leave?

      This question is a loaded one because the interviewer is trying to understand the attitude you bring with you to work and why you would choose to leave a position that makes you happy. Take a few minutes to walk the interviewer through your resume.

      Carly's Answer #1

      "I have worked in the customer service and restaurant industry for the past 3 years. My favorite role was as a with Company ABC because the culture was caring and the company encouraged use to never compromise on the quality of our services. I only left because I relocated to a different city. I am excited about the opportunity with Peets Coffee and Tea because the culture feels similar. I see a strong fit here."

      Carly's Answer #2

      "My favorite role was with Company XYZ as a barista. Although I enjoyed it, the time came for me to seek a position with better benefits and the potential to move into a management role. There was minimal growth opportunity there, so I chose to move forward in my career. We parted on great terms and the owner is still an employment reference of mine."

  10. 10.

    How does this position with Peets Coffee and Tea fit into your career goals?

      Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

      Carly's Answer #1

      "My primary goal in my career, as a barista, is to eventually work my way into a position where I will train and manage staff. I feel that Peets Coffee and Tea offers a strong career path towards that goal. I am excited about what this position has to offer."

      Carly's Answer #2

      "My primary career goal is to find a position where I can stay long-term. Because Peets Coffee and Tea has such a strong reputation for workplace culture and a commitment to social responsibility, it fits perfectly with my desires for a long-term fit."

  11. 11.

    How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your values. Try to think about how your friends or coworkers would describe you. These traits should include buzzwords such as introverted, energetic, confident, friendly and positive.

      Carly's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I always try to see the good in things. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Carly's Answer #2

      "Here are some descriptive personality words:

      - Ambitious
      - Adventurous
      - Calm
      - Creative
      - Determined
      - Energetic
      - Flexible
      - Honest
      - Imaginative
      - Kind
      - Organized
      - Persuasive
      - Resourceful
      - Talkative"

  12. 12.

    What characteristics do you feel a good barista will have?

      Prove to the interviewer that you have what it takes to be a great barista! First, you should fully understand the requirements to be a barista. You can research the career path by referring to the Peets Coffee and Tea company website and job description. Keep your answer to the point, and positive.

      Carly's Answer #1

      "I see in your job description that you are seeking someone who can multitask, be friendly, and is reliable. In addition to these requirements, I feel that a good barista will be willing to learn new beverages, work well as part of a team, and provide top notch customer service. I do not know everything about specialty drinks but from what I understand - you provide excellent training at Peets Coffee and Tea."

      Carly's Answer #2

      "Here are some other skills a barista should have:

      - Outgoing personality
      - Active listening skills for order taking
      - Strong customer service skills
      - The desire to educate customers on products and promotions
      - Memorization and strong recall abilities
      - Ability to work well with a team of varying personalities
      - Interest in the coffee and tea industry
      - Good personal hygiene
      - Investment in health and safety protocols
      - Patience
      - Dispute resolution skills
      - Ability to do basic math at a quick pace"

  13. 13.

    At Peets Coffee and Tea we offer many corporate growth opportunities to our star employees. Where do you see your career with Peets Coffee and Tea taking you?

      The coffee industry is booming, competitive, and it isn't going anywhere! Talk to the interviewer about how you see your career growth in this industry. Remember that on-boarding new employees is a time-consuming and expensive task. Be sure to express your genuine interest in working for Peets Coffee and Tea for the long term!

      Carly's Answer #1

      "When I was on your career page the other day I noticed that you offer store level and corporate level opportunities for growth. I looked around a bit and thought that it would be cool to end up in a human resources position down the road. I think your culture at Peets Coffee and Tea is great and I would love to grow a strong career here."

      Carly's Answer #2

      "This position is perfect for my schedule as I will be in university for the next four years. After graduation, I am not sure where I will end up; however, I would love to dedicate these next few years to Peets Coffee and Tea. With a degree under my belt maybe I will be able to take on a new role at Peets Coffee and Tea."

  14. 14.

    At Peets Coffee and Tea we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?

      When you work in the customer service industry, you should expect to have different hours. If there are some restrictions on your schedule, this is the time to discuss with the interviewer. Be firm about your limitations but also offer some flexibility in return. You want to be realistic and not misleading to your interviewer.

      Carly's Answer #1

      "I am happy to work the majority of shifts; however, I do take morning classes on Mondays, Wednesdays, and Fridays. I am available to work the later shift on those days and the morning shifts on any other days."

      Carly's Answer #2

      "I have no restrictions on my schedule and am happy to be a team player by taking any shifts you need. I am also eager to work, so I can take overtime shifts and some holidays."

  15. 15.

    Have you ever had to fire an employee? What were the reasons for their termination?

      Terminating an employee is never a task that people like to do. Talk to the interviewer about how you go about employee terminations. What does that conversation usually look like?

      Carly's Answer #1

      "I have had to terminate employees in the past, yes. These terminations generally stemmed from missed targets or insubordination. I find it challenging to terminate employees because you do care about them and their well being. I have to remind myself that I did absolutely everything that I could to ensure their success but, I cannot carry the full weight."

      Carly's Answer #2

      "Unfortunately this is a part of wearing your management hat. I recently had to terminate employment with someone who was under-performing. We coached the employee in question and worked with them on a performance improvement plan. It was a difficult decision but I ultimately had to do what was best for the company."

  16. 16.

    At Peets Coffee and Tea, we believe that everyone has leadership capabilities. Do you see yourself a leader? When have you led a team?

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  17. 17.

    Describe your leadership qualities.

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  18. 18.

    Outside of work, what type of creative activities do you like to pursue?

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  19. 19.

    How many days were you absent from work last year?

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  20. 20.

    On a scale from 1 to 10, how honest are you?

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  21. 21.

    What causes you to feel dissatisfied on the job?

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  22. 22.

    What are your salary expectations?

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  23. 23.

    At Peets Coffee and Tea, we value accuracy and a job well done. Do you always double check or proofread your work?

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  24. 24.

    As you know, we have a lot of competitors in this industry. Why do you want to work for Peets Coffee and Tea?

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  25. 25.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

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  26. 26.

    Give me an example of a time when you went above and beyond at work.

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  27. 27.

    Are you familiar with the types of products that we serve at Peets Coffee and Tea?

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  28. 28.

    If a customer complained that you gave them incorrect change, what would you do?

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  29. 29.

    At Peets Coffee and Tea we have had previous concerns with employee theft. How would you handle it if you caught an employee stealing?

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  30. 30.

    Thank you for spending your time interviewing with Peets Coffee and Tea. I realize I have asked you a lot of questions. Do you have any questions for me?

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  31. 31.

    At Peets Coffee and Tea we have very high standards when it comes to food safety. Have you ever taken any food safety or hygiene related courses?

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  32. 32.

    At Peets Coffee and Tea we want to be the best in the coffee industry. Where do you think we could improve?

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  33. 33.

    From your understanding of our job posting, what do you feel your primary duties will be with Peets Coffee and Tea?

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