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Barista Interview Questions

20 Barista Interview Questions
Question 1 of 20
How important is it to keep the barista station clean during your shift?
How to Answer
The interviewer wants to hear that you understand it is important to keep the barista station clean and tidy at all times. Tell the interviewer that it is very important to keep the barista station clean during your shift for a variety of reasons. From a health perspective, it is important to keep it sanitary. From a work environment perspective, everyone enjoys working in a tidy environment. From a customer perspective, customers want to know their beverages are being made in a sanitary well-kept environment; it creates a level of respect for the customer. Be sure to mention where you have noticed a barista keeping their station clean. Did you see the barista at your local coffee shop wiping down the counter frequently during your last visit?
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Question 2 of 20
Are you a self-taught barista, or do you have any training? Either way, how do you feel your training has prepared you for this career?
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How to Answer
Begin by sharing if you are a self-taught barista or if you received formal barista training. If you are self-taught, share how you learned everything a barista needs to know. If you received formal training, share where you received training, how many hours/days the training lasted, and share a couple of your key takeaways.

Next, share how your training has prepared you for your career. Explain that you have learned a lot of information about being a barista, and you recognize you will still have more learning to do when you begin on the job. You will need to learn the company's processes and procedures, and you will need to learn their menu to ensure you are successful in the role!
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Question 3 of 20
What is a Breve?
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How to Answer
Instead of using just milk, a breve uses a mixture of steam half and half combined with milk.
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Question 4 of 20
When were you not able to help a customer be completely satisfied?
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How to Answer
Sometimes we just can't please everyone! The interviewer wants to hear that you do not allow these situations to get the best of you. They want to hear that you work through situations such as these in a professional way offering whatever you can to try to satisfy the customer. Think about a time when you went above and beyond to help a customer, yet the customer was still upset when they left. Describe the scenario explaining why the customer was initially upset, what solutions you offered the customer, and why the customer left not completely satisfied. Be sure to mention why you were not able to offer the customer what they wanted such as company policing dictating what you were/were not allowed to do. Finally, be sure to mention that you didn't let the situation get the best of you because you knew you did what you could to help the person.
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Question 5 of 20
Would you give someone you knew a free coffee?
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How to Answer
Nope! You understand that ethics are very important in a place of business, you will appropriately charge each customer for their order.

Here is an answer example: "No, my friends know my job is more important than them having a free coffee. If a friend asked me to do something that selfish for them, I wouldn't even be their friend."
Answer Example
"No, my friends know my job is more important than them having a free coffee. If a friend asked me to do something that selfish for them, I wouldn't even be their friend."
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Author of Barista Answers and Questions

Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 03/27/2014
Last modified on: 08/21/2018

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About Barista

August 17th, 2017

Baristas work in coffee houses where they are responsible for preparing and serving a variety of hot and cold coffees to patrons. Baristas have extensive knowledge of different types of coffee-based beverages such as espresso drinks, flavored and iced coffees, blended coffees, cappuccinos, and macchiatos. In addition to serving coffees, they also served cafe food such as sandwiches, cakes, cookies, muffins and other baked items to customers.
While there are no minimum qualification requirements to become a barista, it is imperative that you know what the role involves and are familiar with how to make and serve different tea and coffee based beverages. Most cafe owners will put their newly hired baristas through a training period so they can familiarize themselves with the cafe's offerings. A period of internship before applying to an established coffee house will hold you in good stead and boost your employment chances.
At your interview for a barista job, your prospective employer will ask you several questions to test your knowledge of the job. Be prepared to answer questions about your work experience. What was the size of the coffee house that you worked in earlier or where you did your internship? What were your responsibilities during your work experience? What kinds of coffees do you know to prepare? Do you know the technique to preparing a perfect cappuccino?
Remember your communication skills and customer service skills will be tested as rigorously as your knowledge of coffee so be polite and confident when answering questions. Also take some time to read through barista mock interview questions before heading out to your interview.