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Barista Interview Questions
1. How important is it to keep the barista station clean during your shift?
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A barista (from the Italian for "bartender") is a person, usually a coffee-house employee, who prepares and serves espresso-based coffee drinks.
wikipedia.org/wiki/Barista
Barista Interview Questions
2 of 20
Do you like coffee? What are your favorite brews?
 
User Submitted Interview Answers
1.
Espresso cappuccino moccha.
 
2.
No, I am allergic to coffee.
 
Question
3 of 20
Would you give someone you knew a free coffee?
 
User Submitted Interview Answers
1.
No. They would be treated just like any customer.
 
2.
Yes, because I want that person come to my coffeeshop again.
 
Question
4 of 20
Describe a situation in which you were able to positively influence the actions of others in a desired direction.
 
User Submitted Interview Answers
1.
Always worked happerly and calmly in my job.
 
2.
When I worked as a hotel waitress, we have a private even there for a group of people. So manager decided to close the restaurant for puplic and open only for hotel guests and the event. But during the evening I was wondering that all hotel guests left already and could be good for our business to open for public, because it was still quite early. I asked for permission my boss and he agreed. He was very busy that day and probably did not realized that.
 
Question
5 of 20
When were you not able to help a customer be completely satisfied?
 
User Submitted Interview Answers
1.
A woman came in and ordered a latte. After I made her drink she said that it didn't taste right, so I offered to make her a new latte. She didn't want me to make her a new drink, wouldn't accept a free drink card and left the shop slightly agitated.
 
2.
The coffee I serve not completely hot.
 
Question
6 of 20
What is a Breve?
 
User Submitted Interview Answers
1.
It is similar to a latte however instead of using just milk, you use a mix of half milk half cream.
 
2.
American variation of latte, half and half mixture of cream and milk.
 
Question
7 of 20
Are you a self-taught barista, or do you have any training? Either way, how do you feel your training has prepared you for this career?
 
User Submitted Interview Answers
1.
I have four years of experience and was professionally trained in a shop that roasts its' own coffee beans. I feel this has given me very good experience to prepare me for this job.
 
2.
Self taught. From the training I learnt the basic way of making coffee and a least of basic knowledge of coffee.
 
Question
8 of 20
What is a macchiato?
 
User Submitted Interview Answers
1.
It is espresso marked with milk foam. Macchiato is an Italian term meaning "marked".
 
2.
Either an espresso shot or a double shot covered with a dollop of foam to protect the espresso from the air.
 
Question
9 of 20
Have you ever worked in a fast manner?
 
User Submitted Interview Answers
1.
I work in a busy cafe and we go through approxiamately 55kg of beans a week. We work in a quick manner but maintain the highest of quality through good communication and teamwork.
 
2.
Yes. I do this every morning at my current job, where I work the bar alone. These are mornings where we do $1200.00 or more.
 
Question
10 of 20
Have you ever worked in a coffee shop before?
 
User Submitted Interview Answers
1.
Yes, I have worked in a coffee shop for approximately 6 months, and I also have other minimal waitressing experience in fine dining.
 
2.
I have, it was about 8 years ago when I was 17.
 
Question
11 of 20
How well is your memory? Have you ever had to memorize a list of items before?
 
User Submitted Interview Answers
1.
I definitely have a good memory. Everyday on the job I had to memorize lists of drinks, specific to milk preference, temperature, flavoring, etc.
 
2.
In my previous cafe experience, I was able to memorise the entire menu, including prices, and inform customers of ingredients and other details related to their order.
 
Question
12 of 20
If a customer said they wanted a double double, what are they referring too?
 
User Submitted Interview Answers
1.
I would most likely ask them what they were desiring as I'm pretty sure this is a drink specific to Tim Hortins, which is a coffee chain in Canada. I've never been asked for this in my four years in the southwestern United States.
 
2.
I would make sure it with the customer.
 
Question
13 of 20
How do you keep focused while doing an easy task?
 
User Submitted Interview Answers
1.
Be clear on my mind of what im about to do.
 
2.
I think about the quality of the product that I would want to receive in order to ensure I am delivering the same standard to my customer.
 
Question
14 of 20
Tell me about a time when you gave exceptional customer service?
 
User Submitted Interview Answers
1.
I believe in giving exceptional customer service to every customer I encounter, ensure that I have a genuine smile on my face, make small talk and be genuinely interested in what the customer has to say. I always ensure I repeat the order back to the customer to guarantee they receive exactly what they have asked for.
 
2.
Day dreaming while taking order.
 
Question
15 of 20
Would you be upset if a customer orders three drinks and leaves no tip?
 
User Submitted Interview Answers
1.
I dont expect any tips as a barista. Its up to the customer if they want to tip.
 
2.
No, I find it unwise to expect every person to tip you. The reason behind this thinking is that if I expect a tip every time, my mood will worsen every time I fail to receive one. So in the interest of my mood staying in a good place, I do not pay attention to the tipping.
 
Question
16 of 20
Give an example of a time in which you had to be relatively quick in coming to a decision.
 
User Submitted Interview Answers
1.
Ran out of milk & quickly gave manager a call so they can buy it.
 
2.
I was running out of time shopping for products and could not remember if I needed something on the list so I purchased it either way knowing I would run out if I did need it and did not have back up.
 
Question
17 of 20
How do you make a latte?
 
User Submitted Interview Answers
1.
Frost milk while breving coffe.
 
2.
Froth the milk, brew the espresso, pour the espresso into a cup, then pour the milk in second.
 
Question
18 of 20
How well do you remember names?
 
User Submitted Interview Answers
1.
I am pretty good with names, especially if I am able to see it in writing.
 
2.
I am good with Names. I try to find a trait that is unique to each individual and it helps me remember their name.
 
Question
19 of 20
Tell me about a time when you worked a few hours straight without a break?
 
User Submitted Interview Answers
1.
I recently worked 4 day long art exhibit/events. 7/8 hours a day. All standing.
 
2.
Usually during lunch our is the busiest time as many customer come for lunch and I have to multi tasking by making coffee and fruit juice.
 
Question
20 of 20
Have you ever had to do multiple tasks at once?
 
User Submitted Interview Answers
1.
Yes I have had to. I try to organize them in my teller window and I will have to teach myself how to organize at Starbucks.
 
2.
Yes. When times get busy and we are short staffed, I would have to sometimes make cold drinks and hot drinks as well as prepare the food while the other person is serving customers.
 
Contributing Author
Ryan Brown
Founder of Mockquestions.com


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