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Top 20 Barista Interview Questions

Question 1 of 20
How important is it to keep the barista station clean during your shift?
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Question 2 of 20
Do you like coffee? What are your favorite brews?
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How to Answer
Hopefully, you do! We recommend that you review the company's website before arriving at your interview to familiarize yourself with what coffee brews they offer. Begin by telling the interviewer if you like coffee or espresso. If you are a coffee nut, share your favorite brews! The interviewer is simply seeking how much experience you already have to better understand how much training will be necessary if you are selected for the job.
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Question 3 of 20
Would you give someone you knew a free coffee?
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How to Answer
Nope! You understand that ethics are very important in a place of business, you will appropriately charge each customer for their order.

Here is an answer example: "No, my friends know my job is more important than them having a free coffee. If a friend asked me to do something that selfish for them, I wouldn't even be their friend."
Answer Example
"No, my friends know my job is more important than them having a free coffee. If a friend asked me to do something that selfish for them, I wouldn't even be their friend."
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Question 4 of 20
Describe a situation in which you were able to positively influence the actions of others in a desired direction.
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How to Answer
Whether we realize it or not, we influence the actions of others all the time! Think through your work history or schooling. When have you given someone advice that they followed? When have you encouraged someone to take a risk or try something new that they carried through with? Have you been a barista or a server, and have you affected an ordering choice a customer has made? These all make great examples for this type of question!

Go ahead and share your situation mentioning who you were positively influencing, what advice you offered, and why the person was so happy with their final outcome.
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Question 5 of 20
When were you not able to help a customer be completely satisfied?
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How to Answer
Sometimes we just can't please everyone! The interviewer wants to hear that you do not allow these situations to get the best of you. They want to hear that you work through situations such as these in a professional way offering whatever you can to try to satisfy the customer. Think about a time when you went above and beyond to help a customer, yet the customer was still upset when they left. Describe the scenario explaining why the customer was initially upset, what solutions you offered the customer, and why the customer left not completely satisfied. Be sure to mention why you were not able to offer the customer what they wanted such as company policing dictating what you were/were not allowed to do. Finally, be sure to mention that you didn't let the situation get the best of you because you knew you did what you could to help the person.
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Question 6 of 20
What is a Breve?
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Question 7 of 20
Are you a self-taught barista, or do you have any training? Either way, how do you feel your training has prepared you for this career?
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Question 8 of 20
What is a macchiato?
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Question 9 of 20
Have you ever worked in a fast manner?
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Question 10 of 20
Have you ever worked in a coffee shop before?
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Question 11 of 20
How well is your memory? Have you ever had to memorize a list of items before?
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Question 12 of 20
If a customer said they wanted a double double, what are they referring too?
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Question 13 of 20
How do you keep focused while doing an easy task?
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Question 14 of 20
Tell me about a time when you gave exceptional customer service?
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Question 15 of 20
Would you be upset if a customer orders three drinks and leaves no tip?
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Question 16 of 20
Give an example of a time in which you had to be relatively quick in coming to a decision.
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Question 17 of 20
How do you make a latte?
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Question 18 of 20
How well do you remember names?
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Question 19 of 20
Tell me about a time when you worked a few hours straight without a break?
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Question 20 of 20
Have you ever had to do multiple tasks at once?
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About Barista

August 17th, 2017

Baristas work in coffee houses where they are responsible for preparing and serving a variety of hot and cold coffees to patrons. Baristas have extensive knowledge of different types of coffee-based beverages such as espresso drinks, flavored and iced coffees, blended coffees, cappuccinos, and macchiatos. In addition to serving coffees, they also served cafe food such as sandwiches, cakes, cookies, muffins and other baked items to customers.
While there are no minimum qualification requirements to become a barista, it is imperative that you know what the role involves and are familiar with how to make and serve different tea and coffee based beverages. Most cafe owners will put their newly hired baristas through a training period so they can familiarize themselves with the cafe's offerings. A period of internship before applying to an established coffee house will hold you in good stead and boost your employment chances.
At your interview for a barista job, your prospective employer will ask you several questions to test your knowledge of the job. Be prepared to answer questions about your work experience. What was the size of the coffee house that you worked in earlier or where you did your internship? What were your responsibilities during your work experience? What kinds of coffees do you know to prepare? Do you know the technique to preparing a perfect cappuccino?
Remember your communication skills and customer service skills will be tested as rigorously as your knowledge of coffee so be polite and confident when answering questions. Also take some time to read through barista mock interview questions before heading out to your interview.

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