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Tierra Mia Coffee Interview
Questions

33 Questions and Answers by Ryan Brown

Question 1 of 33

How would you describe your personality?

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Tierra Mia Coffee Interview Questions

  1. 1.

    How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These traits should include buzzwords such as introverted, energetic, and confident.

      Ryan's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Ryan's Answer #2

      "Here are some descriptive personality words:

      - Adventurous
      - Calm
      - Determined
      - Energetic
      -Flexible
      - Honest
      - Imaginative
      - Meticulous
      - Organized
      - Persuasive
      - Resourceful
      - Talkative"

  2. 2.

    At Tierra Mia Coffee, we believe that everyone has leadership capabilities. Do you see yourself a leader? When have you led a team?

      Perhaps you have led a club at work, been a coach for a youth sports team, or were on the advisory board for a non-profit organization. You should always be prepared to show the interviewer that you have a natural ability to lead others. Whether you have led a group of 500 or a team of 2, you must display to the interviewer that you are capable of handling the responsibility that comes with being a leader and mentor.

      Talk about your desire to be a leader. Share with the interviewer that you strive to be a role model for others. Explain that you jump at the opportunity to lead groups, encourage your counterparts, and be a face of the organization when challenges arise.

      Ryan's Answer #1

      "In my current position, I am the president of the social committee. I love that I have the opportunity to encourage employee engagement while being a positive influence on the workplace culture. I am a natural leader because I start with leading by example. As a leader, I make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they've had a tough day. I am confident in my leadership abilities and look forward to joining your team in a leadership role."

      Ryan's Answer #2

      "I see myself as a leader. Not only have I managed a team in two prior roles, but also I believe that leadership does not always equate to management. I am sure to lead at all times by providing the best model, enthusiasm, and work-ethic of the organization. I am open to new ideas and love to tackle a new project which, to me, embodies leadership."

  3. 3.

    At Tierra Mia Coffee we have very high standards when it comes to food safety. Have you ever taken any food safety or hygiene related courses?

      Talk to the interviewer about any related training that you may have had, whether it be a formal or on-the-job experience. If your training is listed on your resume, take the time to re-review it briefly. Assure the interviewer that you have an interest in helping them to uphold the high standards at Tierra Mia Coffee.

      Ryan's Answer #1

      "In my previous role, I was trained on-the-job in regards to food health and safety. I was tested regularly as well. A few years ago I also completed my Food Safety Training Certificate from our local community college. I fully understand the importance of food safety and will uphold the strong standards at Tierra Mia Coffee, if hired."

      Ryan's Answer #2

      "This would be my first position within the restaurant industry so at this time I am not trained or certified in food safety. If you could provide me with some recommended courses, I would be happy to get a head start on my training!"

  4. 4.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Ryan's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Ryan's Answer #2

      "I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our shop did not suffer any setbacks."

  5. 5.

    From your understanding of our job posting, what do you feel your primary duties will be with Tierra Mia Coffee?

      The interviewer would like to know that you fully understand the duties associated with this position. Have you read and absorbed the job description? Do you have a clear understanding of the tasks outlined by the hiring manager during the interview? Assure the interviewer that you will exceed their expectations.

      Ryan's Answer #1

      "I understand that Tierra Mia Coffee puts their primary focus on personal customer service and quality products. From what I have researched, the primary duties of this role will be to represent Tierra Mia Coffee proudly through excellent service. This responsibility includes preparing beverages correctly the first time, ensuring that cleanliness is kept in the shop and keeping inventory levels accurate."

      Ryan's Answer #2

      "I have read through the job posting in details and feel that my primary duties will be to prepare beverages, greet the customers, and handle transactions accurately. Are there other expectations, in this role not outlined in the job posting?"

  6. 6.

    At Tierra Mia Coffee we have had previous concerns with employee theft. How would you handle it if you caught an employee stealing?

      In a high-volume retail and customer service environment, it can be challenging to stay on top of inventory and cash. This question is a great time to ask the interviewer if Tierra Mia Coffee has a loss prevention program and protocols in place for employee theft. If you have experience with inventory management, staff management, or employee termination - this is a great time to discuss!

      Ryan's Answer #1

      "If you could tell me more about your loss prevention efforts at Tierra Mia Coffee that would be great. In my current position, we have protocols in place for reporting employee theft. Our Corporate office has formally trained me on loss prevention. Since becoming a Manager in my current role I have dealt with one employee theft case which resulted in their termination."

      Ryan's Answer #2

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

  7. 7.

    Walk me through your industry related experience. Which role was your favorite, and why did you leave?

      This question is a loaded one because the interviewer is trying to understand the attitude you bring with you to work and why you would choose to leave a position that makes you happy. Take a few minutes to walk the interviewer through your resume.

      Ryan's Answer #1

      "I have worked in the customer service / restaurant industry for the past 3 years. My favorite role was with Company ABC because the culture was friendly and collaborative. I only left because I relocated to a different city. I am excited about the opportunity with Tierra Mia Coffee because the culture feels similar. I see a strong fit here."

      Ryan's Answer #2

      "My favorite role was with Company XYZ and; although I enjoyed it, the time came for me to seek a position with a higher wage, and potential to become the manager. There was minimal growth opportunity there, so I chose to move forward in my career. We parted on great terms and the owner is still an employment reference of mine."

  8. 8.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Ryan's Answer #1

      "Currently, I earn a base salary of $25,000 per year plus a potential 20% annual bonus. Last year my earnings were $29,000, and I would like to stay in the same range or slightly higher."

      Ryan's Answer #2

      "I am currently making $12/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  9. 9.

    At Tierra Mia Coffee, we are looking for reliable employees who come to work on time. Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Share that you have the means to get to work consistently and on time.

      Ryan's Answer #1

      "I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get to your office every day."

      Ryan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  10. 10.

    List the top 3 skills that you have acquired in your last role, that will help you in this position with Tierra Mia Coffee.

      You have likely gained many valuable skills in your career. Share with the interviewer which skills you value the most. Be sure to include capabilities that will potentially benefit this potential new employer.

      Ryan's Answer #1

      "In my last role, the top 3 skills that I acquired were customer service, stronger communication skills, and transaction handling."

      Ryan's Answer #2

      "Here is a list of hard and soft skills that you may have acquired along the way:

      - Software or Hardware
      - Computer Programs
      - Languages
      - Listening Skills
      - Feedback Acceptance / Providing Feedback
      - Assertion
      - Negotiations
      - Decision Making
      - Diversity Awareness"

  11. 11.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Ryan's Answer #1

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Ryan's Answer #2

      "Outside of work I love to explore my creative side. I practice photography for fun and also hang out with friends. As an avid reader, I try to read one new book per week. I also explore writing."

  12. 12.

    Describe your leadership qualities.

      The interviewer would like to know what you consider to be strong leadership qualities. When describing leadership qualities, try to avoid general terms and give some unique ideas.

      A great leader is someone who people naturally want to follow. They have exceptional interpersonal skills and the ability to build relationships with nearly any personality type. A respected leader will take ownership of their mistakes and will always lead their team by example. True leaders see the importance of motivating others and recognizing even the smallest achievements. With which of these qualities do you most identify?

      Ryan's Answer #1

      "I have taken a handful of workshops and courses to improve my leadership skills this year. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."

      Ryan's Answer #2

      "Here are some other leadership qualities:

      - Integrity
      - Passionate about success
      - Ability to inspire others
      - Strong focus
      - Honesty and transparency
      - Unwavering confidence
      - Willingness to present new ideas
      - Patience while training others
      - Authentic, friendly, and approachable"

  13. 13.

    At Tierra Mia Coffee we want to be the best in the coffee industry. Where do you think we could improve?

      The coffee industry is a competitive one, and the interviewer would like to know that you have put some thought into where Tierra Mia Coffee stands in comparison to their competitors. Perhaps you have a minor suggestion for improvement? It is excellent, to be honest; however, be sure to keep your answer light and end on a positive note.

      Ryan's Answer #1

      "I am a coffee addict and have visited Tierra Mia Coffee many times! Your shop is truly one of my favorites. The only suggestion I would make is to increase your stock of breakfast pastries. Many times I will arrive around 10 AM, and you are sold out. It simply means that your product is great and sells out!"

      Ryan's Answer #2

      "I have seen a few local coffee shops use an app where customers can place their order ahead of time, even paying and tipping on the app, to avoid having to wait in line. I think it's a great idea for anyone in a hurry to get to work, or for someone with a large order. Something like that could be cool for Tierra Mia Coffee to create at some point."

  14. 14.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

      On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

      Ryan's Answer #1

      "I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

      Ryan's Answer #2

      "I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

  15. 15.

    When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

      Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

      Ryan's Answer #1

      "I am often asked to perform tasks outside of my wheelhouse. These tasks include customer dispute resolution and interviewing potential new employees. I am a diverse employee and am happy to take on additional functions."

      Ryan's Answer #2

      "Because I am new to my career, I have not had much experience with this. However, I am adaptable. I will use all available resources and research possibilities to find out what I need to do and how to do it."

  16. 16.

    Are you familiar with the types of products that we serve at Tierra Mia Coffee?

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  17. 17.

    At Tierra Mia Coffee we receive many applications on a daily basis. Why should we hire you?

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  18. 18.

    As you know, we have a lot of competitors in this industry. Why do you want to work for Tierra Mia Coffee?

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  19. 19.

    Have you ever come to Tierra Mia Coffee as a customer? Tell me about your experience.

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  20. 20.

    What characteristics do you feel a good barista will have?

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  21. 21.

    At Tierra Mia Coffee we offer many corporate growth opportunities to our star employees. Where do you see your career with Tierra Mia Coffee taking you?

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  22. 22.

    Thank you for spending your time interviewing with Tierra Mia Coffee. I realize I have asked you a lot of questions. Do you have any questions for me?

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  23. 23.

    If a customer complained that you gave them incorrect change, what would you do?

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  24. 24.

    At Tierra Mia Coffee we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?

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  25. 25.

    Where do you see yourself a year from now?

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  26. 26.

    How does this position with Tierra Mia Coffee fit into your career goals?

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  27. 27.

    Days can sometimes be stressful at Tierra Mia Coffee. How do you handle stress on the job?

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  28. 28.

    How many days were you absent from work last year?

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  29. 29.

    On a scale from 1 to 10, how honest are you?

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  30. 30.

    What causes you to feel dissatisfied on the job?

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  31. 31.

    Have you ever had to fire an employee? What were the reasons for their termination?

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  32. 32.

    How would your favorite teacher or professor describe you?

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  33. 33.

    At Tierra Mia Coffee, we value accuracy and a job well done. Do you always double check or proofread your work?

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