MasterCard Mock Interview
Practice 30 MasterCard interview questions covering payments technology, behavioral scenarios, and technical problem-solving.
Question 12 of 30
Tell me about any formal sales and customer service training you have received.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Tell the interviewer that you are interested in continually improving your sales and customer service skills. Reflect on any formal training you have had over the years, from onboarding with a previous employer to hands-on training or industry coursework, or anything you've learned on the job, from customer service to sales techniques. If you are new to your career, you may have self-trained by watching YouTube channels dedicated to sales techniques, or maybe you've spent time reading books on business, sales, and customer service approaches. Relate anything and everything that applies to you personally.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Being in the financial industry, I have been lucky to have received a lot of great training through course materials, onboarding programs, and access to online coursework. Topics of this training range from upselling, cross-selling, customer service, dispute management, and ethics. I am well versed in building rapport and asking the right questions to uncover customers' needs."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have taken some Dale Carnegie training and learned a lot about customer service and basic sales while taking my business degree. I look forward to gaining even more expertise through the training offered here at MasterCard."
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