Tell me about your experience developing key internal relationships with Risk Management, Underwriting, and New Accounts.
With large companies like MasterCard, there will be many internal departments present, and the interviewer would like to know that you have a history of working well cross-departmentally.
If you come from a financial services background, you probably have experience working with underwriters, sales teams, and others.
If you are new to the industry, speak about your experience working with people who have a job function different from yours.
If you are a recent graduate, talk about your experience developing relationships with other students during group projects or how you built relationships with your professors and other staff or faculty.
"My current company is smaller than MasterCard; however, we have a variety of departments, such as Customer Service, Underwriting, Account Recovery, and more. I create relationships throughout various departments by always being courteous, remembering names, saying thank you when they help me out, and being a respectful co-worker. It's important in the credit card services realm that everyone works together as a unit so that we can service accounts adequately and quickly."
"Being new to my career, the bulk of my experience with cross-collaboration is with group projects in university and the lasting relationships I built with my school's faculty. One of the keys to developing relationships is my friendly and humble approach, ingratiating them by asking questions and being present and ready to learn. I bring the same attitude wherever I go, ensuring strong relationships, inter-departmentally or otherwise."
