MasterCard Mock Interview

Practice 30 MasterCard interview questions covering payments technology, behavioral scenarios, and technical problem-solving.

WRITTEN BY RACHELLE ENNS
QUESTION 4 OF 30

MasterCard has a variety of goals and KPIs for each employee. How do you meet and exceed your goals every month?

Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
What You Need to Know

The interviewer would like to hear how you set goals for yourself and organize your day. They're also curious about your approach to ensuring success in the workplace. When you have a great plan in place, it's much easier to meet and exceed your goals.

Start by validating MasterCard's need for their goals and KPIs. If you have an example of a time you recently exceeded your goals at work, talk about what you did to get there!

Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer

"When I first started in my current role, I struggled to meet my targets, which were many. Once I had my feet under me, I quickly realized those monthly goals were more attainable broken down into daily objectives. Once I managed this, I was able to thrive. I further broke down my tasks into hours, ensuring greater success and a stronger track record. I have exceeded my goals for the past six months straight."

Rachelle Enns
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Example Answer 2

"While in university, I learned about goal setting and the importance of timing in goal setting. Often, I would have many assignments due at once. I stayed organized by developing a color-coded iCal that I could reference. I've since improved upon those systems and have become increasingly systems-oriented. No doubt, these systems can be modified and implemented to meet and exceed my goals and KPIs at MasterCard."

30 MasterCard Interview Questions & Answers

Jump to any question in the set.

01 How comfortable are you selling products to MasterCard clients? BEHAVIORAL 02 Do you have sales targets in your current role? How is your performance measured? EXPERIENCE 03 Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better? CUSTOMER SERVICE 04 MasterCard has a variety of goals and KPIs for each employee. How do you meet and exceed your goals every month? EXPERIENCE 05 Do you prefer to work for MasterCard in a B2B or a B2C approach? BEHAVIORAL 06 Walk me through your experience managing an end-to-end sales cycle. EXPERIENCE 07 Do you have experience using a CRM tool such as Salesforce? EXPERIENCE 08 Confidentiality is of the utmost importance to us. Have you ever broken a confidentiality agreement? Under what circumstance would you breach a confidentiality agreement? BEHAVIORAL 09 Do you believe that your co-workers and clients see you as an honest and trustworthy person? BEHAVIORAL 10 If you were to accidentally do something wrong at work, how would you repair the situation? BEHAVIORAL 11 When is it okay to stretch the truth to make a sale or cross-sell a new product? BEHAVIORAL 12 Tell me about any formal sales and customer service training you have received. EXPERIENCE 13 Would you break MasterCard policy to satisfy a customer? CUSTOMER SERVICE 14 What does it mean to be a persuasive person? Do you think you are persuasive by nature? BEHAVIORAL 15 What would make you lose your patience with a MasterCard customer? CUSTOMER SERVICE 16 What tools can MasterCard provide you so that you can deliver world-class customer service? SERVICE 17 Tell me about your experience developing key internal relationships with Risk Management, Underwriting, and New Accounts. EXPERIENCE 18 What does cross-selling mean to you? Tell me two MasterCard products that you could cross-sell. EXPERIENCE 19 What do you know about credit card services and how market conditions impact our business? EXPERIENCE 20 How has your education prepared you for success in this role with MasterCard? EDUCATION 21 Have you ever worked in a call center environment where your calls are recorded? EXPERIENCE 22 Do you have strong business and financial acumen? EXPERIENCE 23 MasterCard gives priority to bilingual candidates. Do you speak multiple languages? EDUCATION 24 What is the most helpful piece of customer feedback you have received lately? BEHAVIORAL 25 How do you feel about credit cards? BEHAVIORAL 26 MasterCard does a complete background check on all candidates, including a credit check. Do you have strong credit and a clean criminal record? BEHAVIORAL 27 Which influencer do you appreciate the most in the financial realm? What do you like about their approach to finance-related topics? BEHAVIORAL 28 Do you have any credit products with MasterCard? Why or why not? BEHAVIORAL 29 Have you considered expanding your education in the credit card or financial services realm? EDUCATION 30 Tell me about the last time you made a product suggestion to a customer that helped them in a big way. CUSTOMER SERVICE
RELATED SETS
Rachelle Enns
30 QUESTIONS & ANSWERS · MASTERCARD
See membership