How to Answer: What is the most helpful piece of customer feedback you have received lately?
Advice and answer examples written specifically for a MasterCard job interview.
2. What is the most helpful piece of customer feedback you have received lately?
What You Need to Know
Any successful brand values its customers and their feedback. When a customer is generous enough to deliver feedback, it holds value. It is a prime opportunity to learn and grow. The hiring authority wants to see that you are open to feedback and take action when you receive it.
Discuss one piece of helpful feedback, formal or informal, that you received from a customer. If you are new to your career, you can refer to an example from your post-secondary career or volunteer work.
Written by Kevin Downey on June 7th, 2022
1st Answer Example
"A customer recently commented that I spoke too quickly for them to understand what I was saying. When I get into a groove, I talk and move fast, so I appreciated this customer for bringing it to my attention. I started recording myself reciting my sales scripts, practicing 30 minutes per day, focusing on slowing down, and ensuring my cadence was at a more relatable level. I even noticed a slight uptick in my KPIs since I put this into practice."
Written by Kevin Downey on June 7th, 2022
2nd Answer Example
"Recently, the most helpful feedback I received came from my professor in one of my business classes. He asked me to dig deeper and tackle topics in my papers that were not in my wheelhouse. He wanted me to stretch myself further. I agreed and wrote my last paper on a topic entirely new to me. This suggestion was great because it forced me out of my comfort zone and challenged my research and writing skills at the same time."
Written by Kevin Downey on June 7th, 2022