MasterCard Mock Interview
Practice 30 MasterCard interview questions covering payments technology, behavioral scenarios, and technical problem-solving.
Question 30 of 30
Tell me about the last time you made a product suggestion to a customer that helped them in a big way.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
The interviewer wants to know more about your customer service skills. Walk the interviewer through a time you recently used your skills to upsell or cross-sell. Highlight how you identified the customers' needs and closed the deal, all with a happy customer in the end!
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"A customer called in because they were having trouble making their credit card payments. I asked how they used their credit card most months, what their biggest concern was, and what they could afford, among other questions. Identifying a product that better suited their needs, I downgraded this customer to a simpler credit card with no frills, a lower annual rate, and a 3% lower interest rate. The customer was thrilled and thanked me."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I received a customer service call from a client who was upset about their credit card's sub-prime interest rate. I carefully explained that when they initially qualified many years ago, their card came with a locked-in subprime interest rate. After educating them, I validated their concerns and expressed I'd help in any way I could. I offered to perform a new credit check. The customer agreed. It turned out their credit score increased over the last five years. Therefore, I was able to offer the customer a much better credit card product with lower interest and an enhanced rewards program. They were elated, and that felt great!"
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