At IWK Health Centre, we believe in building strong relationships with with patients and families as their partners in decision making processes in their care. How do you go about building relationships with those that you care for?

"Having worked many years in the maternity ward of a large hospital, building trust in the new parents that I work with is job number one once their new addition is born and on my unit. I build trust in my patients by being knowledgeable in my job and taking a concern for their needs. I listen attentively to their needs and cater to them to the best of my abilities. If I say I'm going to do something for them, I walk my talk and do those things in a timely manner. New parents are often very vulnerable while in my care and the trusting working relationship I build with them helps them focus on their family and new addition to the family with ease."