Rate your communication skills from 1-10 with proper examples backing your given rating.

How to Answer
1st Answer Example
2nd Answer Example

At the Cleveland Clinic, you must possess strong communication skills to be effective in your role, whether you work in administration, nursing, dietary, housekeeping, etc. Because you're working with patients and other staff each day, you must be able to actively listen, clearly communicate messages via phone, face-to-face, and email, and demonstrate compassion and empathy in your interactions while maintaining a friendly and respectful demeanor. Discuss the skills you possess and how you use them to be successful in the workplace.

"I would rate my skills an 8. I first listen when others are talking and focus on the verbal message and body language to help me understand how they feel. When responding, I speak with clarity and concision to help the other person better receive and understand what I'm saying. When communicating, I maintain a respectful and friendly tone and am empathetic and compassionate in my conversations. I also ensure I'm using the right communication medium for the conversation. For example, if I have a concern or issue to discuss with my manager, I choose a face-to-face meeting versus sending a text or email so that the tone and message are not lost in the text. Lastly, I keep an open mind when it comes to receiving feedback, as this helps keep lines of communication open, and this approach allows for improvements to be made when necessary."

"I would rate my skills a 9 as I'm very experienced, but I acknowledge there is always room for improvement. The ability to actively listen is critical in my role. Often, I ask a lot of health history and lifestyle questions, and it's a balance between making eye contact and making sure there is that human interaction, all while documenting patient responses on my computer. I demonstrate active listening skills by periodically repeating information back for confirmation and by asking probing questions when I'm unclear or need more information on something they've said. I'm able to communicate effectively through verbal speaking and interactions. I can also pick up on non-verbal cues and body language to help me better understand how a patient feels. If they are tense or not making good eye contact, I know they may be nervous or reluctant. It's extremely important to possess strong communication skills when working with patients of all ages."

Next Question

How to Answer: Rate your communication skills from 1-10 with proper examples backing your given rating.

Advice and answer examples written specifically for a Cleveland Clinic job interview.

21. Rate your communication skills from 1-10 with proper examples backing your given rating.

How to Answer

At the Cleveland Clinic, you must possess strong communication skills to be effective in your role, whether you work in administration, nursing, dietary, housekeeping, etc. Because you're working with patients and other staff each day, you must be able to actively listen, clearly communicate messages via phone, face-to-face, and email, and demonstrate compassion and empathy in your interactions while maintaining a friendly and respectful demeanor. Discuss the skills you possess and how you use them to be successful in the workplace.

Written by Jaymie Payne on May 11th, 2023

1st Answer Example

"I would rate my skills an 8. I first listen when others are talking and focus on the verbal message and body language to help me understand how they feel. When responding, I speak with clarity and concision to help the other person better receive and understand what I'm saying. When communicating, I maintain a respectful and friendly tone and am empathetic and compassionate in my conversations. I also ensure I'm using the right communication medium for the conversation. For example, if I have a concern or issue to discuss with my manager, I choose a face-to-face meeting versus sending a text or email so that the tone and message are not lost in the text. Lastly, I keep an open mind when it comes to receiving feedback, as this helps keep lines of communication open, and this approach allows for improvements to be made when necessary."

Written by Jaymie Payne on May 11th, 2023

2nd Answer Example

"I would rate my skills a 9 as I'm very experienced, but I acknowledge there is always room for improvement. The ability to actively listen is critical in my role. Often, I ask a lot of health history and lifestyle questions, and it's a balance between making eye contact and making sure there is that human interaction, all while documenting patient responses on my computer. I demonstrate active listening skills by periodically repeating information back for confirmation and by asking probing questions when I'm unclear or need more information on something they've said. I'm able to communicate effectively through verbal speaking and interactions. I can also pick up on non-verbal cues and body language to help me better understand how a patient feels. If they are tense or not making good eye contact, I know they may be nervous or reluctant. It's extremely important to possess strong communication skills when working with patients of all ages."

Written by Jaymie Payne on May 11th, 2023

Next Question