"I would rate my skills an 8. I first listen when others are talking and focus on the verbal message and body language to help me understand how they feel. When responding, I speak with clarity and concision to help the other person better receive and understand what I'm saying. When communicating, I maintain a respectful and friendly tone and am empathetic and compassionate in my conversations. I also ensure I'm using the right communication medium for the conversation. For example, if I have a concern or issue to discuss with my manager, I choose a face-to-face meeting versus sending a text or email so that the tone and message are not lost in the text. Lastly, I keep an open mind when it comes to receiving feedback, as this helps keep lines of communication open, and this approach allows for improvements to be made when necessary."

"I would rate my skills a 9 as I'm very experienced, but I acknowledge there is always room for improvement. The ability to actively listen is critical in my role. Often, I ask a lot of health history and lifestyle questions, and it's a balance between making eye contact and making sure there is that human interaction, all while documenting patient responses on my computer. I demonstrate active listening skills by periodically repeating information back for confirmation and by asking probing questions when I'm unclear or need more information on something they've said. I'm able to communicate effectively through verbal speaking and interactions. I can also pick up on non-verbal cues and body language to help me better understand how a patient feels. If they are tense or not making good eye contact, I know they may be nervous or reluctant. It's extremely important to possess strong communication skills when working with patients of all ages."