34 Eastern Health Interview Questions & Answers
1. Rate your problem solving skills from 1-10. How do you justify your rating?
How to Answer
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Ryan Brunner on June 13th, 2022
2. What are some ways that you demonstrate safety practices in your work and why is this important to you, your colleagues and your patients?
How to Answer
Safety is a top priority at Eastern Health and it comes in many forms: safety of employees, safety of the organization and safety of the patients. For this question, your interviewer will be looking to hear that you keep a strict focus on maintaining a safe environment for all of the people that you work with, including yourself. Talk about any formal safety training that you've had and explain how you apply it on the job. Talk about techniques that you use that demonstrate your ability to care for employees in a safe manner. For your answer, be sure to display the fact that you prioritize safety in all of the tasks that you perform in your work.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"As a Surgical Tech, safety in the operating room starts with proper sterilization and personal hygiene. We work with patients that we are operating on and infection can happen on a moments notice if proper steps aren't taken. I've helped write operating procedures for our unit to ensure that we are using sterilized equipment with each patient and to ensure that each person entering the OR during a case is properly dressed and sanitized. Then, in focusing on each patient, I have to help ensure that each patient comes into surgery with proper screening and testing to ensure that they are prepared for their procedure. And with the busy nature of our unit, I take proper measures to ensure that each patient's current medical record is available to prevent wrong procedures on a patient. All of these measure require a focused and detailed approach and I take this detailed approach with every patient that steps onto our operating table."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Throughout my time as a nurse on many units and now into a nursing leadership role, safety is always a top priority in my work and the work of my team. I preach safety on a daily basis in team huddle and with regular training sessions on both personal safety and patient safety. In the past year, I have worked with my fairly young team of nurses on safe lifting practices, safe patient transferring techniques, best practices on medication passing and training on slip, trip and fall hazards on our work unit. All of these things have help myself and my team keep safety practices at the top of mind while also focusing on our patient's overall health and well-being."
Written by Ryan Brunner on June 13th, 2022
3. What part of your healthcare career brings you the most stress?
How to Answer
Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
Written by Ryan Brunner on June 13th, 2022
4. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Eastern Health does.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
Written by Ryan Brunner on June 13th, 2022
5. At Eastern Health, we value respect toward others in the highest regard. What are ways that you show respect for others in your work?
How to Answer
With Eastern Health having respect as one of its core values, your interviewer will be looking to hear firsthand how you believe that you show a mutual respect for others in your work on a daily basis for this question. While all jobs within a healthcare organization may vary in how they show respect to both patients and colleagues, the basic thought of showing someone that they are important and valued in a relationship is universal. Your job for this question will be to explain how you do this in your work. Be sure to touch on how your communication skills display an empathetic and understanding approach with your patients. Also talk about how putting yourself in the shoes of the patient gives you an understanding of how they want to be treated and respected.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"As a phlebotomist, I see patients all over the clinic or hospital and no matter where I see them, my task of drawing blood often puts them in an uncomfortable spot. To help my interactions with each patient, I bring a friendly approach with a smile on my face while using the AIDET approach with each person. This allows the patient to know who I am and what I will be doing and helps them relax and open up to me. By reading their chart prior to our interaction, I am able to put a personal touch on what I am doing and help set realistic expectation for them and I know that the patients that I draw on are appreciative of this fact. Knowing that most patients aren't well versed in medical terminology, I always speak in layman's terms to them so they truly understand what I am doing and why I am doing it. Even though my interactions with patients are usually short, my respectful approach can have a great impact on them."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"In the world of Physical Therapy, showing respect for patients comes in many ways but always boils down to meeting their needs in a safe and efficient manner. To do this, I first must gain the trust of my patients by listening to their needs attentively and responding to those needs with action. On my end, I say what I am going to do and I follow through with actions to help build the trust of my patients. As our work relationship progresses, I take the time to get to know my patients to take a personal and respectful approach to their therapy. This helps further garner trust and a feeling of mutual respect between us. I don't see patient as a number, I see them as a unique individual that needs my care and this is the foundation of a respectful relationship for us."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"During my clinical placements, I had to introduce and re-introduce myself as the new face on the team. This also meant building rapport and gaining my patients' trust. To help my interactions with each patient, I bring a friendly approach with a smile on my face whilst communicating in an empathetic and understanding way. I value inclusivity and I practice this by attentively listening to people's needs and responding to those needs with action. Before any therapy is given I ensure I gain the patient's permission and understanding of what I am doing and why I am doing it. This helps them to be comfortable with me. I also love to take time to get to know my patients which will create a personal and respectful approach to their care."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Awesome! It sounds like you put a lot of effort into being respectful of others. Your response clearly conveys your abilities to build a rapport with others, gain trust, communicate in an empathetic way, and actively listen, all of which remind the interviewer that you're a great fit for the role. Good job!
6. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?
How to Answer
Everyone encounters someone who is difficult to work or interact with, and the interviewer understands this. They want insight into your interpersonal, conflict resolution, and communication skills to see if you will be a good fit for the Eastern Health team if hired. Be sure to give an example of how you have interacted with a challenging person without providing the person's name or speaking poorly of them.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I once had a professor who was difficult to talk to. He was very stern and made me feel stupid for asking questions. I made an appointment to speak with him after class and asked him if I had done something wrong. He seemed surprised at my question and assured me I had done nothing wrong. He explained that he was stern with his students because he wanted them to achieve excellence, and that was just his personality. After our meeting, I had a different understanding of him and did not have any further issues with his demeanor."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"I had a challenging supervisor at my last place of employment. Her communication skills differed from the rest of the team, and we often were unsure of what she expected from us. I asked her if we could speak privately and explained that the team was confused about what she expected from us. She divulged that she was going through a divorce and was not thinking clearly. I was compassionate to her situation and asked her if she could make a bulleted list of the tasks that needed to be accomplished. We worked out a plan, and the team was able to move forward and accomplish the company's goals."
Written by Krista Wenz on June 13th, 2022
7. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
How to Answer
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Ryan Brunner on June 13th, 2022
8. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Ryan Brunner on June 13th, 2022
9. Here at Eastern Health, we prioritize diversity and inclusion of all individuals in helping fulfill our vision of great health and well being for all. Why is the idea of prioritizing of diversity and inclusion important to you?
How to Answer
Australia is an extremely diverse country and Eastern Health prioritizes diversity and inclusion for employees and patients. For this question, your interviewer will be looking to hear why you personally feel that diversity is important in the workplace and in the care of patients. Talk about the importance of a diverse culture and the fact that patients come from all walks of life and that you take the same approach with every patient, no matter who they are personally. Researching the organizations philosophy in diversity and inclusion is important because Eastern Health looks beyond the normal scope of diversity by recognizing factors like employment status, social support, criminal history, literacy, education level and appearance as part of the diversity equation. Talk about why these things are important to consider in the diversity equation.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"Upon entering the field of healthcare, my ultimate motivation was to help people achieve the best possible results when facing a medical issue and I take this approach with every single patient, no matter what walk of life that they come from. When I work with a patient, my focus in on helping them heal in the most efficient and effective way possible and I owe that to each patient that I work with. I loved reading about the dimensions of diversity that Eastern Health recognizes because it goes so far beyond the scope of normal diversity. The dimensions also really hit home because I currently work with a population of prisoners from a nearby detention facility that come in for care. While they are escorted by guards when coming to the hospital for care, I still approach their care as I would with anyone else."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Having grown up in a rural area that lacked diversity, my eyes were really opened when I came to Melbourne for schooling and then working in my career. I have learned so much from people from different cultures, religions and beliefs and these interactions and friendships have really opened my eyes to what life truly is. I want to be a part of an organization that values this inclusion of all beliefs and backgrounds because the organization is much better off by being more open minded to new thoughts and ideas at the end of the day."
Written by Ryan Brunner on June 13th, 2022
10. Eastern Health supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
Written by Ryan Brunner on June 13th, 2022
11. What is your greatest weakness?
How to Answer
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"My greatest weakness is that I feel compelled to push myself for the betterment of my patients and for my own professional and personal development. This leads me to be overly critical of myself sometimes as I never feel satisfied with my level of understanding. It further subjects me to a great deal of self-pressure and anxiety as I correlate my success/failures to self-worth, leading to moments of burnout.
To manage this, I have been working on detaching the emotional connotation of patient progress. This has helped immensely by looking at the patient improvement from an objective standpoint. I've also confided with my clinical educators, preceptors, and both new/ experienced nurses which have helped bring solidarity and confidence that I'm not alone in my experience."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Excellent! The weakness you cite is a good one to mention because it can also be seen in a positive light. It's also great that you explain the steps you've been taking to overcome your weakness. Great answer!
12. Here at Eastern Health, one of our core values is agility. Give an example of a time you had to be flexible on the job. How were you able to effectively adapt to change in the workplace?
How to Answer
The realm of healthcare is constantly changing with new technology, new research and new laws that all pertain to providing better care to patients. Because of constant change, the people who make healthcare organizations run effectively have to be adaptive to change as well and this is no different at Eastern Health. Your interviewer will be looking to hear that you keep an open mind in adapting to change and that you seek to understand why changes are being made so you can put them to use in your daily work life. Eastern Health values agility of its employees so much, they made it a core value of the organization. Make sure your example exemplifies your ability to be flexible and to adapt to change.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"In healthcare, the only constant is change and I have really experienced this during my 14 years of being a nurse. I knew that upon entering the field, my weakness was with technology and that has been one thing that has kept me on my toes during my career so far. A couple of years ago, a change in electronic health record systems was announced and rather than being mad about coming changes, I kept an open mind during the training sessions to see how the new system would positively influence my work. It didn't take long to see that the new system would make charting and pulling records much easier and more consistent so the time we spent training was going to be well worth it. After our go-live of the new system, I was very glad I kept an open and responsive attitude towards the new system."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"A couple of years ago, our radiology department implemented a new work scheduling policy that required all of the techs to work rotating weekend and evening shifts. Being that I had worked weekday shifts for over five years, some definite changes were required for me both on the job and in my personal life and I prioritized those changes right from the announcement of the new schedule. Being a team player, I had no problem with the new scheduling system and realized that for us to function at a high level, the changes were necessary."
Written by Ryan Brunner on June 13th, 2022
13. Do you think it is possible to be a good team member, yet disagree with the leader?
How to Answer
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"I think it is possible to be a good team member in spite of holding disagreements with the leader from time to time. I believe everyone is entitled to their own professional opinion, yet capable of maintaining the attitude and respect for each other. It is part of being in a diverse environment."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! Is there an example you can mention here of a time when you respectfully disagreed with your manager? Including an example will further strengthen your response. Nice job!
14. What are some ways that you prioritize patient confidentiality in your work?
How to Answer
The regulation of health information privacy in Australia is held to the strictest standards at Eastern Health and your interviewer will be looking to hear how you take a detailed approach to maintaining the privacy of your patients in your daily work. On top of what you do to ensure confidentiality, speak from your heart as to why patient privacy is important to you.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"In today's day and age, patient confidentiality is important to prevent the theft of personal data and I pay attention to the small things in my work to prevent this from happening on my end. In my current role as a Medical Lab Tech, patient records are viewed via an EHR so I always ensure that I log out of the system and the PC when I am done viewing and/or editing a patient record. While we don't have a lot of foot traffic in our area, it's always best to follow the policy of logging out of an unmanned workstation. When on the phone, I always follow protocol to verify that the caller is indeed the patient by verifying personal information."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Having spent most of my time working in a retail pharmacy setting, patient confidentiality needs to be held in the highest regard. When I am working with patients, we have a side table where conversations can be had regarding medications, dosages and questions that the patient has. I maintain a quiet voice to ensure that no other customers around can hear. Behind the counter of our pharmacy, I take the time to ensure that any printed patient records are filed immediately or recycled in a confidential bin if necessary. The computer system we work off of has instant sign in and sign off procedures to ensure that no one else can walk up and see a patients record as well."
Written by Ryan Brunner on June 13th, 2022
15. Why should we choose you for this position?
How to Answer
The interviewer asks this question to hear what qualities you will bring to Eastern Health and how you will benefit them if hired. Now is your chance to highlight your best traits, education, and experience, showing the interviewer you have all the qualifications they seek in a candidate.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"In addition to meeting all of your requirements for this role, I bring additional skills such as being bilingual in English and Spanish and having a dual degree in nursing and business. With over ten years of experience working in healthcare, I look forward to bringing my knowledge and expertise to your amazing organization."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"I am the best candidate for the position because I meet and exceed your job requirements. I have over twelve years of experience working as a healthcare professional with diverse groups and cultures. I am honest, compassionate, dependable, and work well in stressful environments. I have solid communication, leadership, and interpersonal skills, and I look forward to the opportunity to bring these skills to Eastern Health."
Written by Krista Wenz on June 13th, 2022
16. Who is the CEO of Eastern Health?
How to Answer
Before your interview, you must research Eastern Health and learn all you can. Review Eastern Health's website and the job description so you will be prepared to answer any questions the interviewer has for you. The interviewer wants to hear that you have done your due diligence and know the CEO of Eastern Health.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Ken Baird is the President and interim CEO of your company. Mr. Baird assumed the position on June 1, 2022, but has worked for Eastern Health since 2016."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"The CEO of Eastern Health is Kenneth Baird. I saw that he is the interim CEO and assumed his position on June 1, 2022. I found it interesting that Mr. Baird started his career as an x-ray technologist in 1980."
Written by Krista Wenz on June 13th, 2022
17. What questions do you have for me?
How to Answer
The interviewer wants to ensure that all your questions about Eastern Health and the position you are interviewing for are answered before concluding the interview. Ask at least one or two questions, showing the interviewer your enthusiasm for knowledge. Of course, you want to review the job description and company website beforehand, so you are not asking redundant questions.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, can you please describe the company culture? Secondly, what does the employee orientation entail?"
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Yes, I have a few questions, and I appreciate you asking. What do you see as the most significant changes at Eastern Health over the past two years? Also, what types of professional advancement opportunities align with this position? And lastly, when do you plan on filling this role?"
Written by Krista Wenz on June 13th, 2022
18. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
How to Answer
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."
Written by Ryan Brunner on June 13th, 2022
19. At Eastern Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
How to Answer
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Eastern Health as long as possible.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Eastern Health is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."
Written by Ryan Brunner on June 13th, 2022
3rd Answer Example
"This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body is fascinating, and I think that society is only healthy when it cares for its wounded."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"Yes. I consider myself dedicated to a career in healthcare services. Since attaining my fellowship in neurology, I have continued to participate in continuing medical education programs such as conferences, research, and neurology grand rounds. I have also continued to improve my neurophysiology knowledge by studying. Likewise, I have also participated in educating medical students and junior medical staff to impart my knowledge to them."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Excellent! It's evident that you are highly dedicated to your career and continued education in the healthcare services space. You sound well qualified and diligent in your career and studies.
20. At Eastern Health, we value kindness in our day to day and moment to moment interactions with patients and coworkers. Talk about a time where you had to overcome an obstacle or difficulty in maintaining a kindhearted attitude. How did you overcome this?
How to Answer
At times in the healthcare world, we all have to deal with rude patients, difficult circumstances or just an all out stressful workday. But no matter what situation confronts you, maintaining a kind approach is key to the success of you in your role. For this question, your interviewer will be looking to hear that you are able to maintain a positive and kind approach in the most difficult of situations. Make sure that the example you provide to your interviewer exemplifies a time where doing so was difficult, but shows your ability to overcome.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"Working in the Emergency setting for most of my career, I have worked with many patients that were downright rude and abusive at times but I've always been able to work with a smile on my face to help provide them the care that they need. Last year, we had a gentleman come into our ED after being in a fight at a local establishment and he was escorted by police. The man had some very serious facial wounds that needed attention but he was obviously intoxicated and wanting revenge on the person that hurt him. As I first tried to clean his wounds, the man became verbally abusive by calling me names and trying to flail his arms at me, even under restraint by the officers. I didn't take this personally and maintained a calm and kind tone to reiterate that he needed care immediately for his wounds. As he calmed down due to my tone, he became very receptive to the cleaning and stitching on his wounds."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"A career as a Substance Abuse Counselor can often be stressful due to patient loads and extremely difficult patients. If I'm hired for this role with Eastern Health, you'll find very quickly that my ability to treat people suffering from addiction with kindness and compassion really helps them in their recovery process. Last year, we had a very full inpatient unit and I was working with a lady that was brought into our detox unit with sever alcoholism. In our first session together, she tried to become violent with me and the staff and I never let this waiver my approach with her. I have found that keeping a smile on my face while educating and treating patients has an infectious response and this was the case with her. By showing kindness and compassion, she knew that I was coming from a trustworthy perspective and became receptive to our sessions after that first outburst. After spending time on our inpatient unit and then coming back for further outpatient treatment, I am so happy that she continues to come back to speak to others on our unit about her road to recovery."
Written by Ryan Brunner on June 13th, 2022
21. Tell me about your healthcare related education and training.
How to Answer
Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with Eastern Health."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."
Written by Ryan Brunner on June 13th, 2022
22. At Eastern Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
How to Answer
The interviewer asks this question to see if you hold the same values as Eastern Health regarding relationship building. Employees are a direct reflection of the company, and the interviewer wants to ensure you will foster great relationships with everyone you encounter. It only takes one bad team member to ruin a company's reputation, and the interviewer would like to avoid hiring people like that.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"Yes, I consider myself a powerful relationship builder. I have taken leadership and communications courses in college that stressed the importance of communicating with diverse groups and forming business relationships with those we meet. I consider myself a people person and get along with everyone."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"Yes, I feel my interpersonal skills are one of my strongest attributes. I believe it is essential to form relationships with my coworkers, patients, vendors, and clients. When you get to know someone and show you have an interest in what they have to say, it builds trust and openness. I have always been an extroverted and social person and cannot imagine working in a place that did not foster strong relationships."
Written by Krista Wenz on June 13th, 2022
User-Submitted Answer
"I consider myself to be a strong relationship builder. To do so, I communicate clearly and promptly with my colleague and prioritize medical handovers of patients. I treat my colleagues respectfully and attend to their queries promptly. I am easily approachable and respond in a calm and respectful manner at all times. I believe these are the stepping stones to building relationships."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
The points you mention are wonderful ways to build and maintain strong relationships. You sound like a dream to work with :) Consider adding a qualifying statement at the end regarding your desire to bring this collaborative nature to your work at Eastern Health.
23. One of Eastern Health's primary values is humility. How do you show humility in your work in the healthcare industry?
How to Answer
In the realm of healthcare, humility in your work means that you are confident and knowledgeable in your work, but not to the point of being arrogant or snobbish to those patients and colleagues that you work side by side with on a daily basis. For this question, your interviewer will be looking to hear that you are humble in your work through some examples that you have. Talk about your skills that you have and the fact that you don't boast or show off to your colleagues or patients. Talk about the fact that taking an empathetic approach and seeing things from the patients perspective projects humility in your work and that you don't see yourself as more important than any other piece of the patient care puzzle.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"Regarding patient care and the people that I work with, I fully realize that I am just one small part of their overall care and well-being. While I have great skills as a Sonographer and my work is important in diagnosing and preventing disease and sickness in my patients, I take a humble approach with my patients by easily explaining the work that I do to them and making small talk with them to put them at ease while in my care. This helps reduce their stress levels and relaxes them while images are taken. I also try to explain any next steps that may occur during their imaging process and I always thank them at the end of our time together."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I think that I show that I am a humble colleague by being approachable to my co-workers and being sympathetic to their needs. I never put my own personal needs on the job first and always try to take a collaborative, team-based approach when I can in my work. With the patients that I see on my unit, my humility is projected through the empathetic approach I take with each patient on an individual level. I get to know them through conversation and use those conversations to help put patients at ease. If I ever need to explain things that I am doing with them, I use simple Layman's terms to ensure that they understand."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"I would identify with the value of humility as that is a trait that people I know well can see in me and in my practice. I am receptive to any feedback given to me. When I make mistakes I know I can learn from every situation and this is what allows me to grow professionally and personally."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Great! The interviewer will appreciate that others view you as being full of humility, open to feedback, and willing to make changes. You might also talk in additional detail about how humility means that you're aware of your own limitations and weaknesses so when you occasionally make a mistake you view it in a positive light - as a way to improve and become better. Good job!
24. At Eastern Health, our vision is great care, everywhere, every time. How would you live this vision if you were hired into this job?
How to Answer
In essence, this is a very open ended question that leaves the ideal answer up to you to determine. Your interviewer will be looking to hear the fine details of the job that you are interviewing for and how you plan to provide the best care at all times for patients. Talk about strategies that you use to ensure that you are on top of your game in the workplace at all times. It doesn't hurt to point out that taking care of administrative duties is important, but patient care is a top priority when you are with patients. Discussing the fact that you stay organized in your work and have the ability to prioritize tasks won't hurt in your answer either.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"As an Occupational Therapist with a large patient load, providing great care all the time to every patient comes down to me having a focused and individualized approach with each patient. To do this, I have to stay organized in my job by documenting each patient accurately and timely and taking the time to review patient notes and updates prior to my time with each patient. Then, by my personalized approach from the start with each patient, I can cater my therapy with each patient to ensure that there is buy-in on their end to make the therapy process for them go much more smoothly."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Having worked my first five years as a nurse out of school in a busy Intensive Care Unit, providing great care to each individual patient every single time is a top priority. To begin to do this, I first have to take care of myself while outside of work to ensure that I come to each shift both physically and mentally prepared. I do this by getting sufficient amounts of sleep each day, exercising regularly and eating a healthy diet. When I come to work prepared, I am able to put an individual focus on each and every patient that I work with to the best of my abilities."
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"I would live this vision by practicing what I usually do, which is to treat everyone from patient, to colleague, to peer, to senior with respect. I also believe that great care requires good communication skills. From that end, I am easily approachable and humble in my communication. I remain professional even when faced with pressure and stress. Thus, I believe I can live this vision, if hired."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
This is a good start! Since the question is asking directly how you would live this vision if hired, I recommend rephrasing your response in a way that is more actionable to this exact role. For instance, rather than saying 'I remain professional...' you could say, 'I am prepared to remain professional, even when I face pressure and stress in this role.' It's a minor tweak but may help to lead the interviewer to picture you in the role at hand.
25. What do you know about the 'Doing it with us not for us' policy developed by the Victorian Department of Health and Human Services and why is it important that Eastern Health incorporates it customers into decision making processes?
How to Answer
For this question, it will be important for you to research the policy implemented by the Victorian Department of Health and Human Services close to ten years ago. After the implementation of the policy, Eastern Health has gone to great lengths to involve consumers of their services on committees that make important decisions on how the organization operates. Consumers have participated in developing patient information like brochures, planning changes in how services are provided and being involved in discussions on quality, safety and patient experience. In your answer, talk about why you feel that involving patients, their caregivers and the greater community in decision making is important.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"In researching Eastern Health and the policy, I was ecstatic to see how the organization involves the greater community and consumers in important decisions. Sometimes in the healthcare field, it is easy to lose sight on the customer and what they see from their perspective. They are the people that are receiving care in the clinics and hospitals. They are the people navigating the website for information. And they are the people that are receiving billing statements in the mail on a regular basis. Their input is important in helping leadership see their perspective and be able to implement changes that have a real impact on the patients who receive care at Eastern Health."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"With my current employer, I know that community and patient involvement on the Patient Safety Committee that I represent our department on was very beneficial. The current and former patients that sit on the committee provide firsthand experiences about their time in hospitalization and in clinic that are crucial to decisions that we make moving forward as a committee. The fact that they volunteer their time to help make the future of patient care better makes their participation even better as well. I'm very happy to see that Eastern Health has implemented some great ways for consumer participation as well."
Written by Ryan Brunner on June 13th, 2022
26. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer is curious about where your interests lie in healthcare. Eastern Health is one of Melbourne's largest metropolitan public health services, with a vast array of services offered. The interviewer wants to see if you are interested in expanding your healthcare expertise to see how motivated you are in your career. They also want to know if you expand your expertise if they will have a position for you at Eastern Health. It is best to describe an area you would choose to expand your knowledge as one that Eastern Health provides, such as emergency, surgical, maternity, mental health, or palliative care.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I am currently in the process of expanding my knowledge and expertise in maternity care. I have my nursing degree and am taking classes in neonatal resuscitation and alternative birthing techniques. I became interested in maternity care after assisting my sister with delivering her second child while driving her home from her doctor's appointment. I am excited to see that Eastern Health has maternity services as one of your specialties."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"If I could expand my knowledge and expertise in any area of healthcare, I would choose palliative care. I think it is so important for patients to be comfortable and pain-free from disease. I am interested in learning more about what it takes to work in palliative care at Eastern Health."
Written by Krista Wenz on June 13th, 2022
27. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
How to Answer
To succeed in the healthcare services industry, you should have a solid level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others?
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
Some ways to describe yourself could be:
- Understanding
- Warm Hearted
- Empathetic
- Responsive
- Charitable
- Tender Hearted
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"I do consider myself a compassionate person. My approach is to provide care using a personalised approach while upholding evidence based medicine. As clinicians, we are often faced with a multifaceted problem while treating our patients and evidence-based medicine is not always as straightforward as it is. I always strive to care for my patients to the best of my ability while upholding their dignity and respecting their wishes and values."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
It's clear that you are compassionate and mindful in the workplace. I encourage you to fill in some of your reply with measurable examples to further qualify your compassion in action.
28. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."
Written by Ryan Brunner on June 13th, 2022
29. As part of Eastern Health's mission, we are constantly seeking to learn in our jobs. What have you personally learned from a particular patient or the collective whole of the patients you have cared for?
How to Answer
A career in the healthcare field requires personal growth and education throughout your career because of changing laws, changing technology and new innovations in regards to best practices. You've likely attended continuing medical education, seminars and hands-on training to become better in your job. But for this question, your interviewer will be looking at a different approach to learning in asking what you have learned from your patients throughout your career. While your patients may not have taught you technical skills required on the job, they should have taught you more personal things that you can relate to your patient care as you move into the future. This question allows you to demonstrate learning in a different manner and more from the internal and personal side so think of some ways that you have personally grown in your work due to the patients that you've worked with.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"As I look back on my fairly young nursing career, having been out of college only six years, I'd say my patients have taught me just as much as any training and CME events that I've attended. The biggest thing they've taught me is how to be both respectful and humble in my work. Coming out of my schooling, I had an unprovoked confidence in me that I was going to be the best nurse in the world out of the gates. In my first job out of school in a busy Emergency Department, I couldn't have been humbled faster because of the high needs patients that I cared for. Realizing quickly that I didn't know it all when it came to great patient care, I learned from the early patients that I cared for that their needs come first and that I would need to be a life-long learner in this field. This humility I faced early in my career set me on a great path for success in the nursing field."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"Working as a Respiratory Therapist in the home health setting, I had the awesome opportunity to see patient in their home life and work with some hospice patients that were nearing the end of their time. It was in this setting that I learned that true beauty and friendship really came from within one's soul versus the money one had gathered and the personal possessions that they owned and I learned this from a lady that was suffering from chronic COPD. Upon my first visit, it was clear that she was living in near poverty. Her rural home was without electricity or modern plumbing and the clothes that she wore had been handed down from others. But outside of her wealth status, it was easy to see the lives that she touched in her time on earth by the number of visitors that she had in her home in my short time with her. Locals from all over her area would visit her and wish her kind words. Members of the city council and local leaders stopped by to wish her well and thank her for the work that she had volunteered in the community to make it a better place. Seeing that the lady had hardly a dime to her name yet was volunteering her time to make her community better really showed me what was important in life and what was not. After her passing, word spread around the community and region and the sadness felt by all really impacted me."
Written by Ryan Brunner on June 13th, 2022
30. Eastern Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Ryan Brunner on June 13th, 2022
31. At Eastern Health, we really on our foundation for fundraising efforts to aid in many growth projects we have around the organization. Have you participated in any fundraising activities in your time in the healthcare field?
How to Answer
Many healthcare organizations, especially non-profits, rely on fundraising efforts and Eastern Health is no different. While it will be important to talk about any involvement you've had with these efforts during your career, it is equally important to talk about why a foundation and having fundraising efforts is important to an organization the size of Eastern Health. Your experience can be as small as contributing funds towards an employee giving campaign or even not having direct experience and that is okay as long as you talk about the importance of the efforts and how you are willing to participate in efforts in the future. It will be important for you to research Eastern Health's foundation and where donated funds are used to have an impact on your interviewer for this question.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"In my current research position, we rely on funding from a lot of different avenues and each dollar is greatly appreciated to help further research into pediatric cancer. I've been a part of successful grant writing process that gave us access to important funds in our work. I've also witnessed large donations from philanthropists that truly believed in the work we were doing to help save lives. No matter where the funding came from, I was always extremely grateful because healthcare organizations have the need to fund direct patient care first and foremost. With limited funds of a public entity like Eastern Health, breakthroughs in research need to be aided with the help from others and I would love to be an advocate for this at Eastern Health."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"As a mental health professional, I have found that every little bit of effort and giving from the community as a whole can impact those struggling from mental illness in a huge way. Last year, I volunteered my time working at a suicide prevention hotline with my expertise on mental trauma and to know that I may have the opportunity to save one person's life was all that I needed to do this. I also donate to my organization's employee giving campaign because I see how these funds impact the patients that I care for and it is the least that I can do to help give back. In looking at the Eastern Health website, I love the fact that funding is used in the mental health field because I feel strongly that a lot of organizations see our field as an afterthought when in reality mental health has such a huge impact on the overall health of a community."
Written by Ryan Brunner on June 13th, 2022
32. How would you describe your personality?
How to Answer
Personality is 'the combination of characteristics or qualities that form an individual's distinctive character.' Some examples include conscientious, confident, optimistic, compassionate, bossy, fearless, empathetic, and trustworthy. The interviewer wants to hear how you would describe your personality to see if you are the type of employee they are looking for. Be sure your personality aligns with the characteristics Eastern Health is looking for in a candidate, which can be found in the job description.
Written by Krista Wenz on June 13th, 2022
1st Answer Example
"I would describe my personality as approachable, compassionate, and trustworthy. I have had patients and colleagues comment on my personality, so I understand how others see me."
Written by Krista Wenz on June 13th, 2022
2nd Answer Example
"My personality is a combination of seriousness mixed with humor. I am serious and professional when working with patients and their families, but I know how to have fun and joke around to relieve stress when appropriate. I can assure you that I am always respectful and professional when working with patients and upper-level management."
Written by Krista Wenz on June 13th, 2022
User-Submitted Answer
"I would say that I am an introverted extrovert. I generally have a calm demeanor and this is a trait that people I know well and supervisors from placement have told me is what makes me easily approachable. My environment and situation also set the tone for bringing out my outgoing and assertive manner."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Nice! You have mentioned traits that suit the role well. Can you provide some more? Would you also say that you are compassionate, patient, empathetic, caring, positive, smart, decisive, a creative problem solver, or someone who thinks quickly on her feet? Take advantage of this question and load your answer with lots of good descriptive terms that show why you're the obvious pick for this role.
33. Eastern Health has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"I am so glad you pointed out your need for diversity at Eastern Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
Written by Ryan Brunner on June 13th, 2022
34. At Eastern Health, one of our top values is putting patients first. Talk about a time where you put patient first under difficult circumstances. What made the situation difficult and why was it important that you did so?
How to Answer
For this question, your interviewer will be looking to hear that you hold patient care as your top priority on the job by having you speak about a time where you a patient as your first priority in a time where it was difficult. In your example, set the stage for your interviewer by explaining the difficult situation you found yourself in and what motivating factors you used in putting care for the patient as a top priority. Reiterate to your interviewer that patient care is always job number one when you are working, no matter what the circumstances are and that you are ready and willing to bring this philosophy to the team at Eastern Health.
Written by Ryan Brunner on June 13th, 2022
1st Answer Example
"Early in my career, I was hired onto an imaging team as the only person trained and ready to do sonography on patients in the department. Our team was very short staffed when I started and I was thrown into the department with just two short days of orientation into the organization and the departments. It wasn't hard to hit the ground running with patients as the department had a backlog of patients awaiting ultrasounds and I distinctly remember my first week of seeing patients as extremely hectic and fun at the same time. During this time, I took an individual approach with each patients and maintained a focus on their care and imaging, even knowing in the back of my mind that more patients were awaiting my care. Being so green, I needed to take a little extra time with each patient and my boss was very forgiving of this fact. For new patients, he approached our schedulers to give me five more minutes with each patient to avoid long waits in our lobby area of the facility. Looking back, if I had rushed each patient and not taken an individualized approach, my patient numbers may have looked great on paper but I would have been shortchanging each one of their personalized care and I'm so glad I took the approach I did as a new tech."
Written by Ryan Brunner on June 13th, 2022
2nd Answer Example
"As a midwife, my patients are my top priority because I am working with them in one of the most life altering experiences that they will have in their lifetime. Last year, one of my expecting mothers was experiencing some complications when she hit her eighth month of pregnancy and there was a significant risk of her losing her baby if action wasn't taken. In seeking approval for her to be hospitalized over the final month of her pregnancy, I approached my director about finding coverage for my other patients in the meantime so I could focus the majority of my time on her care. I personally contacted my other patients and let them know that they'd be in great hands with my colleagues and all were very understanding and appreciative of the care I was focusing on my patient and several said they'd want the same if they were in her shoes. After coming to the inpatient unit and after close monitoring after a week, we induced labor and a health and happy baby boy was born. My swift action really helped make a potentially unfortunate and sad situation a happy outcome for all!"
Written by Ryan Brunner on June 13th, 2022
User-Submitted Answer
"During my surgical unit placement, the ward suffered 2 code blues in one shift. My preceptor was thrown into action to attend to the emergency. I was encouraged to follow and observe the procedure to manage a code blue. During this time, my patients, along with the neighboring patients, buzzers went off. As much as I, a nursing student, wanted to observe the code blue for educational purposes, I answered the patient's call.
A patient needed assistance with toileting, some needed routine blood sugar tests, and routine post-anesthesia obs. I informed the remaining senior nurse of the tasks and we divided them between us. I maintained an individual and focused approach to each patient. This helped reassure my patients that no matter how hectic it gets, they will take priority, receive timely access to the best possible care and alleviate any burden of stress on their bodies."
Written by an Anonymous User
Our Professional Interview Coach
Marcie Wilmot Reviewed the Above Answer
Wow! This is a strong response that shows how passionate you are about helping others and putting your patients first. Any interviewer would be impressed with this example. Excellent!