With Eastern Health having respect as one of its core values, your interviewer will be looking to hear firsthand how you believe that you show a mutual respect for others in your work on a daily basis for this question. While all jobs within a healthcare organization may vary in how they show respect to both patients and colleagues, the basic thought of showing someone that they are important and valued in a relationship is universal. Your job for this question will be to explain how you do this in your work. Be sure to touch on how your communication skills display an empathetic and understanding approach with your patients. Also talk about how putting yourself in the shoes of the patient gives you an understanding of how they want to be treated and respected.
"As a phlebotomist, I see patients all over the clinic or hospital and no matter where I see them, my task of drawing blood often puts them in an uncomfortable spot. To help my interactions with each patient, I bring a friendly approach with a smile on my face while using the AIDET approach with each person. This allows the patient to know who I am and what I will be doing and helps them relax and open up to me. By reading their chart prior to our interaction, I am able to put a personal touch on what I am doing and help set realistic expectation for them and I know that the patients that I draw on are appreciative of this fact. Knowing that most patients aren't well versed in medical terminology, I always speak in layman's terms to them so they truly understand what I am doing and why I am doing it. Even though my interactions with patients are usually short, my respectful approach can have a great impact on them."
"In the world of Physical Therapy, showing respect for patients comes in many ways but always boils down to meeting their needs in a safe and efficient manner. To do this, I first must gain the trust of my patients by listening to their needs attentively and responding to those needs with action. On my end, I say what I am going to do and I follow through with actions to help build the trust of my patients. As our work relationship progresses, I take the time to get to know my patients to take a personal and respectful approach to their therapy. This helps further garner trust and a feeling of mutual respect between us. I don't see patient as a number, I see them as a unique individual that needs my care and this is the foundation of a respectful relationship for us."