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Eastern Health Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

As part of Eastern Health's mission, we are constantly seeking to learn in our jobs. What have you personally learned from a particular patient or the collective whole of the patients you have cared for?

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Eastern Health Interview Questions

  1. 1.

    As part of Eastern Health's mission, we are constantly seeking to learn in our jobs. What have you personally learned from a particular patient or the collective whole of the patients you have cared for?

      A career in the healthcare field requires personal growth and education throughout your career because of changing laws, changing technology and new innovations in regards to best practices. You've likely attended continuing medical education, seminars and hands-on training to become better in your job. But for this question, your interviewer will be looking at a different approach to learning in asking what you have learned from your patients throughout your career. While your patients may not have taught you technical skills required on the job, they should have taught you more personal things that you can relate to your patient care as you move into the future. This question allows you to demonstrate learning in a different manner and more from the internal and personal side so think of some ways that you have personally grown in your work due to the patients that you've worked with.

      Ryan's Answer #1

      "As I look back on my fairly young nursing career, having been out of college only six years, I'd say my patients have taught me just as much as any training and CME events that I've attended. The biggest thing they've taught me is how to be both respectful and humble in my work. Coming out of my schooling, I had an unprovoked confidence in me that I was going to be the best nurse in the world out of the gates. In my first job out of school in a busy Emergency Department, I couldn't have been humbled faster because of the high needs patients that I cared for. Realizing quickly that I didn't know it all when it came to great patient care, I learned from the early patients that I cared for that their needs come first and that I would need to be a life-long learner in this field. This humility I faced early in my career set me on a great path for success in the nursing field."

      Ryan's Answer #2

      "Working as a Respiratory Therapist in the home health setting, I had the awesome opportunity to see patient in their home life and work with some hospice patients that were nearing the end of their time. It was in this setting that I learned that true beauty and friendship really came from within one's soul versus the money one had gathered and the personal possessions that they owned and I learned this from a lady that was suffering from chronic COPD. Upon my first visit, it was clear that she was living in near poverty. Her rural home was without electricity or modern plumbing and the clothes that she wore had been handed down from others. But outside of her wealth status, it was easy to see the lives that she touched in her time on earth by the number of visitors that she had in her home in my short time with her. Locals from all over her area would visit her and wish her kind words. Members of the city council and local leaders stopped by to wish her well and thank her for the work that she had volunteered in the community to make it a better place. Seeing that the lady had hardly a dime to her name yet was volunteering her time to make her community better really showed me what was important in life and what was not. After her passing, word spread around the community and region and the sadness felt by all really impacted me."

  2. 2.

    Tell me about your healthcare related education and training.

      Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

      Ryan's Answer #1

      "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with Eastern Health."

      Ryan's Answer #2

      "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."

  3. 3.

    What are some ways that you demonstrate safety practices in your work and why is this important to you, your colleagues and your patients?

      Safety is a top priority at Eastern Health and it comes in many forms: safety of employees, safety of the organization and safety of the patients. For this question, your interviewer will be looking to hear that you keep a strict focus on maintaining a safe environment for all of the people that you work with, including yourself. Talk about any formal safety training that you've had and explain how you apply it on the job. Talk about techniques that you use that demonstrate your ability to care for employees in a safe manner. For your answer, be sure to display the fact that you prioritize safety in all of the tasks that you perform in your work.

      Ryan's Answer #1

      "As a Surgical Tech, safety in the operating room starts with proper sterilization and personal hygiene. We work with patients that we are operating on and infection can happen on a moments notice if proper steps aren't taken. I've helped write operating procedures for our unit to ensure that we are using sterilized equipment with each patient and to ensure that each person entering the OR during a case is properly dressed and sanitized. Then, in focusing on each patient, I have to help ensure that each patient comes into surgery with proper screening and testing to ensure that they are prepared for their procedure. And with the busy nature of our unit, I take proper measures to ensure that each patient's current medical record is available to prevent wrong procedures on a patient. All of these measure require a focused and detailed approach and I take this detailed approach with every patient that steps onto our operating table."

      Ryan's Answer #2

      "Throughout my time as a nurse on many units and now into a nursing leadership role, safety is always a top priority in my work and the work of my team. I preach safety on a daily basis in team huddle and with regular training sessions on both personal safety and patient safety. In the past year, I have worked with my fairly young team of nurses on safe lifting practices, safe patient transferring techniques, best practices on medication passing and training on slip, trip and fall hazards on our work unit. All of these things have help myself and my team keep safety practices at the top of mind while also focusing on our patient's overall health and well-being."

  4. 4.

    Here at Eastern Health, one of our core values is agility. Give an example of a time you had to be flexible on the job. How were you able to effectively adapt to change in the workplace?

      The realm of healthcare is constantly changing with new technology, new research and new laws that all pertain to providing better care to patients. Because of constant change, the people who make healthcare organizations run effectively have to be adaptive to change as well and this is no different at Eastern Health. Your interviewer will be looking to hear that you keep an open mind in adapting to change and that you seek to understand why changes are being made so you can put them to use in your daily work life. Eastern Health values agility of its employees so much, they made it a core value of the organization. Make sure your example exemplifies your ability to be flexible and to adapt to change.

      Ryan's Answer #1

      "In healthcare, the only constant is change and I have really experienced this during my 14 years of being a nurse. I knew that upon entering the field, my weakness was with technology and that has been one thing that has kept me on my toes during my career so far. A couple of years ago, a change in electronic health record systems was announced and rather than being mad about coming changes, I kept an open mind during the training sessions to see how the new system would positively influence my work. It didn't take long to see that the new system would make charting and pulling records much easier and more consistent so the time we spent training was going to be well worth it. After our go-live of the new system, I was very glad I kept an open and responsive attitude towards the new system."

      Ryan's Answer #2

      "A couple of years ago, our radiology department implemented a new work scheduling policy that required all of the techs to work rotating weekend and evening shifts. Being that I had worked weekday shifts for over five years, some definite changes were required for me both on the job and in my personal life and I prioritized those changes right from the announcement of the new schedule. Being a team player, I had no problem with the new scheduling system and realized that for us to function at a high level, the changes were necessary."

  5. 5.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Ryan's Answer #1

      "I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

      Ryan's Answer #2

      "In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

  6. 6.

    What part of your healthcare career brings you the most stress?

      Stress can often be a regular part of the day to day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (IE: a bus driver should not find driving to be the most stressful part of the job).

      Ryan's Answer #1

      "The part of my career that brings me the most stress is when the schedule is running behind due to lack of hustle on mine or my teams part. I like to be on time with my schedule to ensure that our patients and clients are assisted properly."

      Ryan's Answer #2

      "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."

  7. 7.

    At Eastern Health, one of our top values is putting patients first. Talk about a time where you put patient first under difficult circumstances. What made the situation difficult and why was it important that you did so?

      For this question, your interviewer will be looking to hear that you hold patient care as your top priority on the job by having you speak about a time where you a patient as your first priority in a time where it was difficult. In your example, set the stage for your interviewer by explaining the difficult situation you found yourself in and what motivating factors you used in putting care for the patient as a top priority. Reiterate to your interviewer that patient care is always job number one when you are working, no matter what the circumstances are and that you are ready and willing to bring this philosophy to the team at Eastern Health.

      Ryan's Answer #1

      "Early in my career, I was hired onto an imaging team as the only person trained and ready to do sonography on patients in the department. Our team was very short staffed when I started and I was thrown into the department with just two short days of orientation into the organization and the departments. It wasn't hard to hit the ground running with patients as the department had a backlog of patients awaiting ultrasounds and I distinctly remember my first week of seeing patients as extremely hectic and fun at the same time. During this time, I took an individual approach with each patients and maintained a focus on their care and imaging, even knowing in the back of my mind that more patients were awaiting my care. Being so green, I needed to take a little extra time with each patient and my boss was very forgiving of this fact. For new patients, he approached our schedulers to give me five more minutes with each patient to avoid long waits in our lobby area of the facility. Looking back, if I had rushed each patient and not taken an individualized approach, my patient numbers may have looked great on paper but I would have been shortchanging each one of their personalized care and I'm so glad I took the approach I did as a new tech."

      Ryan's Answer #2

      "As a midwife, my patients are my top priority because I am working with them in one of the most life altering experiences that they will have in their lifetime. Last year, one of my expecting mothers was experiencing some complications when she hit her eighth month of pregnancy and there was a significant risk of her losing her baby if action wasn't taken. In seeking approval for her to be hospitalized over the final month of her pregnancy, I approached my director about finding coverage for my other patients in the meantime so I could focus the majority of my time on her care. I personally contacted my other patients and let them know that they'd be in great hands with my colleagues and all were very understanding and appreciative of the care I was focusing on my patient and several said they'd want the same if they were in her shoes. After coming to the inpatient unit and after close monitoring after a week, we induced labor and a health and happy baby boy was born. My swift action really helped make a potentially unfortunate and sad situation a happy outcome for all!"

  8. 8.

    At Eastern Health, we really on our foundation for fundraising efforts to aid in many growth projects we have around the organization. Have you participated in any fundraising activities in your time in the healthcare field?

      Many healthcare organizations, especially non-profits, rely on fundraising efforts and Eastern Health is no different. While it will be important to talk about any involvement you've had with these efforts during your career, it is equally important to talk about why a foundation and having fundraising efforts is important to an organization the size of Eastern Health. Your experience can be as small as contributing funds towards an employee giving campaign or even not having direct experience and that is okay as long as you talk about the importance of the efforts and how you are willing to participate in efforts in the future. It will be important for you to research Eastern Health's foundation and where donated funds are used to have an impact on your interviewer for this question.

      Ryan's Answer #1

      "In my current research position, we rely on funding from a lot of different avenues and each dollar is greatly appreciated to help further research into pediatric cancer. I've been a part of successful grant writing process that gave us access to important funds in our work. I've also witnessed large donations from philanthropists that truly believed in the work we were doing to help save lives. No matter where the funding came from, I was always extremely grateful because healthcare organizations have the need to fund direct patient care first and foremost. With limited funds of a public entity like Eastern Health, breakthroughs in research need to be aided with the help from others and I would love to be an advocate for this at Eastern Health."

      Ryan's Answer #2

      "As a mental health professional, I have found that every little bit of effort and giving from the community as a whole can impact those struggling from mental illness in a huge way. Last year, I volunteered my time working at a suicide prevention hotline with my expertise on mental trauma and to know that I may have the opportunity to save one person's life was all that I needed to do this. I also donate to my organization's employee giving campaign because I see how these funds impact the patients that I care for and it is the least that I can do to help give back. In looking at the Eastern Health website, I love the fact that funding is used in the mental health field because I feel strongly that a lot of organizations see our field as an afterthought when in reality mental health has such a huge impact on the overall health of a community."

  9. 9.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

      The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Eastern Health is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Eastern Health would be offering you.

      Ryan's Answer #1

      "If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."

      Ryan's Answer #2

      "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"

  10. 10.

    One of Eastern Health's primary values is humility. How do you show humility in your work in the healthcare industry?

      In the realm of healthcare, humility in your work means that you are confident and knowledgeable in your work, but not to the point of being arrogant or snobbish to those patients and colleagues that you work side by side with on a daily basis. For this question, your interviewer will be looking to hear that you are humble in your work through some examples that you have. Talk about your skills that you have and the fact that you don't boast or show off to your colleagues or patients. Talk about the fact that taking an empathetic approach and seeing things from the patients perspective projects humility in your work and that you don't see yourself as more important than any other piece of the patient care puzzle.

      Ryan's Answer #1

      "Regarding patient care and the people that I work with, I fully realize that I am just one small part of their overall care and well-being. While I have great skills as a Sonographer and my work is important in diagnosing and preventing disease and sickness in my patients, I take a humble approach with my patients by easily explaining the work that I do to them and making small talk with them to put them at ease while in my care. This helps reduce their stress levels and relaxes them while images are taken. I also try to explain any next steps that may occur during their imaging process and I always thank them at the end of our time together."

      Ryan's Answer #2

      "I think that I show that I am a humble colleague by being approachable to my co-workers and being sympathetic to their needs. I never put my own personal needs on the job first and always try to take a collaborative, team-based approach when I can in my work. With the patients that I see on my unit, my humility is projected through the empathetic approach I take with each patient on an individual level. I get to know them through conversation and use those conversations to help put patients at ease. If I ever need to explain things that I am doing with them, I use simple Layman's terms to ensure that they understand."

  11. 11.

    At Eastern Health, we value kindness in our day to day and moment to moment interactions with patients and coworkers. Talk about a time where you had to overcome an obstacle or difficulty in maintaining a kindhearted attitude. How did you overcome this?

      At times in the healthcare world, we all have to deal with rude patients, difficult circumstances or just an all out stressful workday. But no matter what situation confronts you, maintaining a kind approach is key to the success of you in your role. For this question, your interviewer will be looking to hear that you are able to maintain a positive and kind approach in the most difficult of situations. Make sure that the example you provide to your interviewer exemplifies a time where doing so was difficult, but shows your ability to overcome.

      Ryan's Answer #1

      "Working in the Emergency setting for most of my career, I have worked with many patients that were downright rude and abusive at times but I've always been able to work with a smile on my face to help provide them the care that they need. Last year, we had a gentleman come into our ED after being in a fight at a local establishment and he was escorted by police. The man had some very serious facial wounds that needed attention but he was obviously intoxicated and wanting revenge on the person that hurt him. As I first tried to clean his wounds, the man became verbally abusive by calling me names and trying to flail his arms at me, even under restraint by the officers. I didn't take this personally and maintained a calm and kind tone to reiterate that he needed care immediately for his wounds. As he calmed down due to my tone, he became very receptive to the cleaning and stitching on his wounds."

      Ryan's Answer #2

      "A career as a Substance Abuse Counselor can often be stressful due to patient loads and extremely difficult patients. If I'm hired for this role with Eastern Health, you'll find very quickly that my ability to treat people suffering from addiction with kindness and compassion really helps them in their recovery process. Last year, we had a very full inpatient unit and I was working with a lady that was brought into our detox unit with sever alcoholism. In our first session together, she tried to become violent with me and the staff and I never let this waiver my approach with her. I have found that keeping a smile on my face while educating and treating patients has an infectious response and this was the case with her. By showing kindness and compassion, she knew that I was coming from a trustworthy perspective and became receptive to our sessions after that first outburst. After spending time on our inpatient unit and then coming back for further outpatient treatment, I am so happy that she continues to come back to speak to others on our unit about her road to recovery."

  12. 12.

    Rate your problem solving skills from 1-10. How do you justify your rating?

      The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

      Ryan's Answer #1

      "I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."

      Ryan's Answer #2

      "I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."

  13. 13.

    Eastern Health has a diverse workforce. When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

      Ryan's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."

      Ryan's Answer #2

      "I am so glad you pointed out your need for diversity at Eastern Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."

  14. 14.

    What are some ways that you prioritize patient confidentiality in your work?

      The regulation of health information privacy in Australia is held to the strictest standards at Eastern Health and your interviewer will be looking to hear how you take a detailed approach to maintaining the privacy of your patients in your daily work. On top of what you do to ensure confidentiality, speak from your heart as to why patient privacy is important to you.

      Ryan's Answer #1

      "In today's day and age, patient confidentiality is important to prevent the theft of personal data and I pay attention to the small things in my work to prevent this from happening on my end. In my current role as a Medical Lab Tech, patient records are viewed via an EHR so I always ensure that I log out of the system and the PC when I am done viewing and/or editing a patient record. While we don't have a lot of foot traffic in our area, it's always best to follow the policy of logging out of an unmanned workstation. When on the phone, I always follow protocol to verify that the caller is indeed the patient by verifying personal information."

      Ryan's Answer #2

      "Having spent most of my time working in a retail pharmacy setting, patient confidentiality needs to be held in the highest regard. When I am working with patients, we have a side table where conversations can be had regarding medications, dosages and questions that the patient has. I maintain a quiet voice to ensure that no other customers around can hear. Behind the counter of our pharmacy, I take the time to ensure that any printed patient records are filed immediately or recycled in a confidential bin if necessary. The computer system we work off of has instant sign in and sign off procedures to ensure that no one else can walk up and see a patients record as well."

  15. 15.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Ryan's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Ryan's Answer #2

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

  16. 16.

    What is your greatest weakness?

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  17. 17.

    Here at Eastern Health, we prioritize diversity and inclusion of all individuals in helping fulfill our vision of great health and well being for all. Why is the idea of prioritizing of diversity and inclusion important to you?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  20. 20.

    At Eastern Health, we value respect toward others in the highest regard. What are ways that you show respect for others in your work?

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  21. 21.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  22. 22.

    Eastern Health supports a healthy work/life balance for all employees. How do you balance life and work?

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  23. 23.

    Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?

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  24. 24.

    How would you describe your personality?

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  25. 25.

    Eastern Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

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  26. 26.

    Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

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  27. 27.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

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  28. 28.

    What do you know about the 'Doing it with us not for us' policy developed by the Victorian Department of Health and Human Services and why is it important that Eastern Health incorporates it customers into decision making processes?

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  29. 29.

    At Eastern Health, our vision is great care, everywhere, every time. How would you live this vision if you were hired into this job?

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  30. 30.

    At Eastern Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

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  31. 31.

    At Eastern Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

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