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Eastern Health Interview

31 Questions and Answers by Ryan Brunner

Published January 7th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
Eastern Health has a diverse workforce. When have you worked amongst a diverse group of people?
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How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
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Top 30 Eastern Health Interview Questions with Full Content
Eastern Health has a diverse workforce. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

Ryan's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Ryan's Answer #2
"I am so glad you pointed out your need for diversity at Eastern Health. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
What are some ways that you prioritize patient confidentiality in your work?
The regulation of health information privacy in Australia is held to the strictest standards at Eastern Health and your interviewer will be looking to hear how you take a detailed approach to maintaining the privacy of your patients in your daily work. On top of what you do to ensure confidentiality, speak from your heart as to why patient privacy is important to you.

Ryan's Answer #1
"In today's day and age, patient confidentiality is important to prevent the theft of personal data and I pay attention to the small things in my work to prevent this from happening on my end. In my current role as a Medical Lab Tech, patient records are viewed via an EHR so I always ensure that I log out of the system and the PC when I am done viewing and/or editing a patient record. While we don't have a lot of foot traffic in our area, it's always best to follow the policy of logging out of an unmanned workstation. When on the phone, I always follow protocol to verify that the caller is indeed the patient by verifying personal information."
Ryan's Answer #2
"Having spent most of my time working in a retail pharmacy setting, patient confidentiality needs to be held in the highest regard. When I am working with patients, we have a side table where conversations can be had regarding medications, dosages and questions that the patient has. I maintain a quiet voice to ensure that no other customers around can hear. Behind the counter of our pharmacy, I take the time to ensure that any printed patient records are filed immediately or recycled in a confidential bin if necessary. The computer system we work off of has instant sign in and sign off procedures to ensure that no one else can walk up and see a patients record as well."
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Here at Eastern Health, one of our core values is agility. Give an example of a time you had to be flexible on the job. How were you able to effectively adapt to change in the workplace?
The realm of healthcare is constantly changing with new technology, new research and new laws that all pertain to providing better care to patients. Because of constant change, the people who make healthcare organizations run effectively have to be adaptive to change as well and this is no different at Eastern Health. Your interviewer will be looking to hear that you keep an open mind in adapting to change and that you seek to understand why changes are being made so you can put them to use in your daily work life. Eastern Health values agility of its employees so much, they made it a core value of the organization. Make sure your example exemplifies your ability to be flexible and to adapt to change.

Ryan's Answer #1
"In healthcare, the only constant is change and I have really experienced this during my 14 years of being a nurse. I knew that upon entering the field, my weakness was with technology and that has been one thing that has kept me on my toes during my career so far. A couple of years ago, a change in electronic health record systems was announced and rather than being mad about coming changes, I kept an open mind during the training sessions to see how the new system would positively influence my work. It didn't take long to see that the new system would make charting and pulling records much easier and more consistent so the time we spent training was going to be well worth it. After our go-live of the new system, I was very glad I kept an open and responsive attitude towards the new system."
Ryan's Answer #2
"A couple of years ago, our radiology department implemented a new work scheduling policy that required all of the techs to work rotating weekend and evening shifts. Being that I had worked weekday shifts for over five years, some definite changes were required for me both on the job and in my personal life and I prioritized those changes right from the announcement of the new schedule. Being a team player, I had no problem with the new scheduling system and realized that for us to function at a high level, the changes were necessary."
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Rate your problem solving skills from 1-10. How do you justify your rating?
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.

Ryan's Answer #1
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Ryan's Answer #2
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Here at Eastern Health, we prioritize diversity and inclusion of all individuals in helping fulfill our vision of great health and well being for all. Why is the idea of prioritizing of diversity and inclusion important to you?
Australia is an extremely diverse country and Eastern Health prioritizes diversity and inclusion for employees and patients. For this question, your interviewer will be looking to hear why you personally feel that diversity is important in the workplace and in the care of patients. Talk about the importance of a diverse culture and the fact that patients come from all walks of life and that you take the same approach with every patient, no matter who they are personally. Researching the organizations philosophy in diversity and inclusion is important because Eastern Health looks beyond the normal scope of diversity by recognizing factors like employment status, social support, criminal history, literacy, education level and appearance as part of the diversity equation. Talk about why these things are important to consider in the diversity equation.

Ryan's Answer #1
"Upon entering the field of healthcare, my ultimate motivation was to help people achieve the best possible results when facing a medical issue and I take this approach with every single patient, no matter what walk of life that they come from. When I work with a patient, my focus in on helping them heal in the most efficient and effective way possible and I owe that to each patient that I work with. I loved reading about the dimensions of diversity that Eastern Health recognizes because it goes so far beyond the scope of normal diversity. The dimensions also really hit home because I currently work with a population of prisoners from a nearby detention facility that come in for care. While they are escorted by guards when coming to the hospital for care, I still approach their care as I would with anyone else."
Ryan's Answer #2
"Having grown up in a rural area that lacked diversity, my eyes were really opened when I came to Melbourne for schooling and then working in my career. I have learned so much from people from different cultures, religions and beliefs and these interactions and friendships have really opened my eyes to what life truly is. I want to be a part of an organization that values this inclusion of all beliefs and backgrounds because the organization is much better off by being more open minded to new thoughts and ideas at the end of the day."
What type of work environment do you dislike working in?
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.

Ryan's Answer #1
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Ryan's Answer #2
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.

Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.

Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.

Ryan's Answer #1
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Ryan's Answer #2
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

Ryan's Answer #1
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Ryan's Answer #2
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
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