35 Austin Health Interview Questions & Answers
1. Rate your problem solving skills from 1-10. How do you justify your rating?
Why the Interviewer Asks This Question
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, you must remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Focus Your Answer On
While you want to leave room for improvement and not rate yourself a "10", you also do not want to give yourself a score lower than an "8". If you rate yourself too low, the interviewer may question your ability to handle problems in the workplace.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will occasionally have times when I am not as efficient as I would like to be, but I do feel that my problem-solving skills are above average. My supervisor and coworkers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I get a solid 8.3 on a scale of 10. It seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Krista Wenz on August 16th, 2022
2. Tell me about yourself.
Why the Interviewer Asks This Question
Interviewers will often ask this question first to break the ice and start the conversation. Take a few minutes to tell the interviewer about yourself, demonstrating essential skills and characteristics that are valuable in the position you are interviewing for.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Taking the past, present, and future approach in your response is recommended. You want to mention how you started down this career path, what steps you have taken to get to where you are now, and what your future goals are. Be sure to highlight any promotions or achievements you are proud of and any other work-related accomplishments. You can mention extracurricular activities you are interested in, family life, or volunteer work if it ties in with the qualities needed for the job, showing you are a responsible and dedicated individual.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"A bit about me - I love to travel, read, and conduct research. I spent the past few months traveling the world with Doctors Without Borders. It was the best experience I could have given myself, as I learned so much from seeing how the rest of the world lives. I returned to Australia last month and have been actively looking for new work for the past few weeks. I am eager to get into the routine of a career again and look forward to this opportunity."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in various races. I am a competitive individual and enjoy keeping fit. I recently obtained my nursing degree and am focused on gaining experience, completing my master's degree, and advancing to a senior-level teaching position in the next 5-7 years. I am excited for the opportunity to achieve my goals with Austin Health."
Written by Krista Wenz on August 16th, 2022
3. What part of your healthcare career brings you the most stress?
Why the Interviewer Asks This Question
Stress can often be a regular part of the day-to-day work experience. Talk to the interviewer about which areas of your career are the most stressful. Ensure that your answer does not include a factor that would make you appear unfit for the position. (i.e., a healthcare professional should not find facing illness to be the most stressful part of the job).
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
When responding to this question, describe the most stressful part of your career, ending on a positive note. Explain how you manage your stress on or off the job and how you do not let stress interfere with your job performance.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I strive for perfection too often, which causes undue stress on myself. I manage this by focusing my energy on productive activities that are good for my career."
2nd Answer Example
"The most stressful part of my career is when colleagues call in sick and leave the unit short-staffed. It doesn't happen often, but when it does, I reprioritize my day to stay organized, which reduces my stress levels. Also, I do not hesitate to call on hospital volunteers to help where they can."
Written by Krista Wenz on August 16th, 2022
4. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
Why the Interviewer Asks This Question
There are many types of healthcare services that are offered through Austin Health. The interviewer wants to know which of their service areas you would like to learn more about. Many companies like to hire within their organization, so the interviewer wants to know where else they might place you in the future.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on choosing a service area that Austin Health offers. If you describe an area you would like to gain more knowledge about, and Austin Health does not provide it, the interviewer will feel that you might leave their organization for another. Austin Health offers many services, such as cancer and wellness, a variety of specialized clinics, mental health, scans and tests, and surgical procedures.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose child and youth mental health. I have a little understanding of mental health issues affecting the pediatric population but would like to learn more."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I have various interests within the healthcare service, so that is a tough question for me! If I had to narrow it to just one area of expertise, I would say cancer care and the necessary family care and education that comes with it. I had a grandmother who died from breast cancer, and at the time, there was not much patient and family education. I want to help others understand the disease more clearly, and know what to expect with treatment."
Written by Krista Wenz on August 16th, 2022
5. If Austin Health hired you today, what would you accomplish first?
Why the Interviewer Asks This Question
The interviewer wants to see that you have thought about what impact you want to make at Austin Health and how you plan to achieve it. Think about what you would first accomplish if hired today. Perhaps you would complete the onboarding process, attend employee orientation, meet your colleagues, or read all you can to learn about the company's policies and procedures.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
When you start a new position, it is essential to be clear on how you will make a positive impact after being hired. This question is delicate, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. 'Hire me because I'll do X.'
Remember, this is your campaign promise. If hired, it will likely be your first target to hit; depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills.
Tell the interviewer your impact goal, should you be the successful candidate. Be sure to refer to the company's immediate needs, such as increasing budgets, or improving patient care, for instance.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"When we spoke earlier, you mentioned that you urgently sought to improve the level of patient care and compassion at this facility. I want to offer my skills in building patient rapport and help improve the satisfaction of everyone that uses the services of Austin Health. I plan to make a positive impact very quickly."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"If hired today, I would commit to diving into every resource provided to me, speeding up the learning curve typical of a new hire who is also new to their career. I will soak in every learning opportunity that comes my way so that I can be a self-sufficient member of your healthcare service team within the first 30 days."
6. Think about a difficult boss, professor, or coworker. What made them difficult? How did you successfully interact with this person?
Why the Interviewer Asks This Question
The interviewer asks this question to gain insight into your interpersonal, conflict-resolution, and communication skills. They want to see that you calmly and professionally interact with challenging people and that you will be a good fit for the company culture if hired.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Show the interviewer that you work well with most personalities even though you recognize some folks who are pretty difficult to please.
Think about that one person at work who is hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and their relationship with you. Avoid speaking poorly of anyone, and be sure to end your response on a positive note.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I once worked at a small medical facility where the primary physician was very demanding. When he walked into the facility, employees quietly announced that he was in the building so that everyone could prepare for his arrival. This physician had great intentions; however, his people skills were a little rough. I saw that he meant well, and I recognized that he wanted to do many good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"During my internship, I had a fellow student who didn't pull their weight. This unmotivated person created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks regarding group projects. It didn't take much time before our professor noticed this particular individual was slacking. In most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Krista Wenz on August 16th, 2022
7. With the ongoing changes in the healthcare industry, how do you keep your knowledge current?
Why the Interviewer Asks This Question
Employers expect employees to stay up-to-date in their respective fields, and today's technology makes this reasonably easy! List several ways you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily email updates you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, asking the interviewer what resources they refer to for industry trends is a great idea. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
It is best to describe several ways you stay up-to-date in your field. The more ways you have to receive your information shows the interviewer that you are serious about your job and dedicated to professional growth.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"Every morning, I listen to X Podcast because I find the information fresh and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am an avid fan of Google alerts! I receive an email with the related information whenever there is a major headline about the healthcare services industry. In addition, I subscribe to a couple of medical-related journals, including A and B, attend industry conferences, and teach continuing education classes."
Written by Krista Wenz on August 16th, 2022
8. What type of work environment do you dislike working in?
Why the Interviewer Asks This Question
The interviewer wants to know if you are flexible in your ability to work in most environments. They also want to hear if you experienced a position where the atmosphere wasn't conducive to your productivity. Be sure to know the situation offered in this position before the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Most people do not like working in a hostile or toxic work environment, which the interviewer will understand if you describe disliking this type of environment. Your answer may also include a company culture that micromanages, does not encourage professional growth, or does not allow you to be creative and develop innovative ideas.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share my ideal work environment with you. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Krista Wenz on August 16th, 2022
9. In your opinion, what makes you a great problem solver?
Why the Interviewer Asks This Question
Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
Focus Your Answer On
Describe what makes you great at solving problems while using critical thinking skills. The interviewer wants to see that you have a methodical approach, but that you are also excellent at thinking on your feet and reacting quickly in the workplace.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision-making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a decision that might seem off the beaten path."
10. Austin Health supports a healthy work/life balance for all employees. How do you balance life and work?
Why the Interviewer Asks This Question
Maintaining a healthy work/life balance is essential to prevent burnout. Talk to the interviewer about how you keep that appropriate balance for yourself.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Working in the healthcare industry is a stressful job. Stress can cause illness and injury and can lead to job burnout. The interviewer wants to hear that you have healthy ways on your days off to destress and rejuvenate for your next shift. Focus on describing three or four things you like to do in your free time that keeps you healthy and maintains the balance between your personal and professional life.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I find that it's pretty simple to balance life and work with the right company. Work doesn't feel like a burden when I enjoy what I do. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and with my family and ensure that I regenerate before the work week begins. My family and I spend a lot of time outdoors, which always clears my head and relieves any stress I might have. My favorite activities are horseback riding, surfing, and swimming. I also like to read true-crime novels, which I find fascinating."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy on my days off, like paddleboarding, kite surfing, and riding motorcycles. I can give even more energy at work by consistently rejuvenating in this way."
Written by Krista Wenz on August 16th, 2022
11. What is your greatest weakness?
Why the Interviewer Asks This Question
The interviewer wants to hear about your greatest weakness in your profession to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your work and take steps to improve, it shows the interviewer that you are motivated and inspired to grow professionally.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Pick a weakness that is not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan to improve this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"My greatest weakness is my typing speed. I can type 40 words per minute, which is average. However, my goal is to get to 60 words per minute. I signed up for an online typing course and started one week ago. The course outline says I can go from amateur to pro in thirty days, spending one hour a day practicing. In the next thirty days, I aim to be at 60 words per minute."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"My greatest weakness is my lack of experience in this field. I am improving this weakness by applying for this position. I just graduated college and received my bachelor's degree and only have experience from my practicals. My goal is to get chosen for the position to start gaining hands-on experience. I am a quick learner, and you will not be disappointed in my performance if hired for the position."
Written by Krista Wenz on August 16th, 2022
12. Why do you think you will be successful in this role with Austin Health?
Why the Interviewer Asks This Question
The interviewer wants to know that you have thought about receiving the job offer and how you plan to do well in your role. When you describe how you will succeed in this position, it shows that you have confidence in your skills and are looking forward to working with Austin Health.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Rather than share how you have gone beyond expectations in the past, focus on how your qualities will help you to exceed company expectations. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I know I will succeed in this role because I have worked in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I believe my success with Austin Health will come from having all the hard and soft skills you are looking for, whether learned in school or gained through my internship and work experience. I have over seven years of experience working in the healthcare industry and staying informed on best practices. I know I will do well because I am competent at my job and get along with everyone I meet."
Written by Krista Wenz on August 16th, 2022
13. Austin Health was initially looking for someone with 5 years of experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Why the Interviewer Asks This Question
The interviewer wants to know if you are willing to earn your way up if they do not offer you top compensation. Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
You want to show the interviewer that you are flexible and willing to work to the top. But, you also need to be realistic and see if their compensation will work for you. Remember, you already have two years of experience plus your training to get to where you are now. Make sure what they offer is commensurate with your experience.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I assure you that, despite my being shy of experience by a couple of years, I am a top performer, and you would not be disappointed in my performance if chosen for the position."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I look forward to proving my worth to Austin Health in hopes of being considered for the median salary for the role."
Written by Krista Wenz on August 16th, 2022
14. How well do you collaborate with others?
Why the Interviewer Asks This Question
Most healthcare industry positions require teamwork. You will collaborate with other healthcare team members, patients and family members, social workers, law enforcement, paramedics, and administrators. The interviewer wants to hear that you are a team player and can work well with diverse groups in whatever position you are hired for.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
If you have experience working in the industry, describe how well you have collaborated with others in the past. If you are new to this field, use an experience from a former job, sports team, or school to describe how you work well with others.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I enjoy working with others and do so very well. I like taking a team approach to healthcare and involving family members, caregivers, and other healthcare professionals to develop the best treatment plan for each patient. I believe a team approach accomplishes greater things than working alone, as we can all learn from each other's experiences."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I collaborate very well with others. It helps when like-minded individuals work toward a common goal for clinical trials to flow smoothly. In my ten years of working as a Clinical Research Associate, I have collaborated with many healthcare teams, physicians, and participants and never had any issues. I like working independently but enjoy working with others and learning from their experiences."
Written by Krista Wenz on August 16th, 2022
15. What do you do when you are given an assignment and are unfamiliar with how to complete the task?
Why the Interviewer Asks This Question
The interviewer asks this question to gain insight into your communication, critical thinking, and problem-solving skills. They want to understand how you tackle unfamiliar assignments and know you will ask for help when needed.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on showing how you approach a situation you are unfamiliar with. You want the interviewer to see that you have critical-thinking skills and can research how to complete an assignment. Still, you also want to show them you are unafraid to ask for clarification, so you do not complete the task incorrectly.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"It depends on the assignment. If it is something I believe I can research and figure out how to complete the task, I will go that route. Suppose the job is something particular to the company I am working for, and it involves a specific way to complete it. In that case, I will tell the person giving me the assignment I am unfamiliar with how to do the task. I will ask them to show me or point me in the right direction, so I complete the assignment correctly."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am the type of person that likes to figure things out on my own. I have impeccable research skills, so I can usually find the answer on how to complete a task online. If it is a time-sensitive task and I do not have time to research, I will ask for help on how to perform the assignment given."
Written by Krista Wenz on August 16th, 2022
16. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
The company wants to hire responsible, dependable employees who show up to work when scheduled. The interviewer asks this question to evaluate your work attendance in the past year. If you called off work many times in the past year, they might hesitate to offer you the position unless your reasons were excusable.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I was not absent from work at all last year. I pride myself on staying healthy and rarely miss work because of an illness. I was not absent from work for the two years prior, as well."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I was absent from work five days last year. I had minor, outpatient surgery, and my doctor recommended taking one week to recover. I arranged the time off with my supervisor before scheduling the surgery, and she allowed me to use sick leave. Other than that, I did not miss any other days last year."
Written by Krista Wenz on August 16th, 2022
17. Austin Health prides itself on offering inclusive, non-discriminatory care. Do you agree with our approach?
Why the Interviewer Asks This Question
The interviewer asks this question to ensure that you understand Austin Health's approach to care. They want to ensure that you agree with their vision and that your beliefs align with the company. If you disagree that everyone should be included and not discriminated against, the interviewer will determine you may not be a good fit for the team.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on assuring the interviewer that you accept all cultures and beliefs, even if they may not align with yours. The interviewer wants to hire a healthcare professional who is open-minded and inclusive of all.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"Yes, I agree 100% with your approach. I do not believe there should be any discrimination in healthcare or anywhere else, regardless of one's beliefs or cultural differences. That is one of the reasons I want to work for Austin Health, as your values align with mine."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"Yes, I completely agree with your approach. There is no room for discrimination anywhere, especially in healthcare. We care for patients at their most vulnerable moments, and it should not matter to anyone if they have different cultural or religious beliefs or come from different backgrounds. We are all human and must show each other empathy and compassion."
Written by Krista Wenz on August 16th, 2022
18. This concludes our interview. What questions do you have for me?
Why the Interviewer Asks This Question
The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Of course, you want to review the job announcement and research Austin Health beforehand so you are not asking questions that could be found during your research.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Austin Health, or if they have any hesitancy about hiring you. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. They will think that it is respectful and it shows you have good manners.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"Thank you for asking. Yes, I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"Yes, I do have a few questions. Thank you for asking. Could you please describe the company culture? Also, do you have any hesitancy in offering me the position?"
Written by Krista Wenz on August 16th, 2022
19. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
Why the Interviewer Asks This Question
Talk to the interviewer about how you have stayed motivated in the past. The interviewer would like to know how they could continue encouraging you - even on the most challenging days. They want to see if you need to have verbal recognition, are inspired solely by your team's success, or simply by helping patients.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Most people who pursue a healthcare career do so because they love helping people. Show the interviewer that you do not require recognition for the job and stay motivated merely by helping people in need.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"My chosen career was helping people at exactly the point they were least capable of helping themselves or giving back. So, I do not need thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it elsewhere instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then or seeing a smile on my patient's face. The majority of my motivation comes from simply helping people."
Written by Krista Wenz on August 16th, 2022
20. At Austin Health, we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare?
Why the Interviewer Asks This Question
Assure the interviewer of your dedication to a lucrative healthcare career. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Austin Health as long as possible.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
To assure the interviewer that you have committed to a long healthcare career, describe your journey to get where you are today. Then, explain your future goals of where you see yourself in your career with Austin Health.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I dedicated my entire career to the healthcare field. I started as a teenager volunteering at my local hospital, then went to nursing school when I graduated. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! I plan to work in the healthcare industry for my entire career and am working towards my Master's Degree in Hospital Administration. One of the reasons I applied for this role with Austin Health is because I can see a long-term fit here."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I received top honors during medical school; I have shadowed numerous professionals, volunteered with Doctors Without Borders, and worked in multiple clinics. I know this is the right job for me, and I am ready to finish the rest of my career with Austin Health."
Written by Krista Wenz on August 16th, 2022
21. This job can take a toll on your emotions. Have your emotions ever interfered with your ability to perform your job?
Why the Interviewer Asks This Question
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.
Remember that almost everyone is an emotional creature to some degree, which the interviewer understands. They want to see that you know how to keep your emotions in check and not let your feelings interfere with your job.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
It is okay to let the interviewer know you are emotional, which shows a sign of empathy and compassion. However, you want to stress that you can contain your emotions at work and do not let them interfere with your job performance.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"Everyone is emotional to a certain degree, which I surely am. A healthcare career can sometimes be emotional; however, I focus on the positives. For instance, if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way. In my ten years working in this profession, I have never let my emotions interfere with my ability to perform my job."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"This is a great question. We've all had those sad cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story; it's the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Having this mindset helps keep my feelings under control so I can remain professional at all times."
Written by Krista Wenz on August 16th, 2022
22. Tell me about your education and training that makes you qualified for this position.
Why the Interviewer Asks This Question
Walk the interviewer through your education as well as any on-the-job training. Talk about your most positive takeaways from your educational and training experience, and be sure to tie in how that knowledge you gained will help you succeed in this position.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
If you made it to the interview, you must have the education and training required for the position. Briefly tell the interviewer where you went to school and describe any certifications or licenses you received that make you eligible for the job.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I received my nursing degree from Tasmania University and additional on-the-job training within clinical research. I feel that my nursing education opened up many industry-related avenues for me. I graduated top of my class and completed a valuable internship with Nazareth Care. All of these experiences have helped prepare me for success in this role with Austin Health."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I obtained my Master's of Clinical Exercise Physiology from Australian Catholic University two years ago and am a proud member of ESSA. I have over five years of clinical experience gained before and after receiving my degree, which more than qualifies me for this position. I look forward to the opportunity to bring my skills and knowledge to the patients of Austin Health."
Written by Krista Wenz on August 16th, 2022
23. At Austin Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Why the Interviewer Asks This Question
Assure the interviewer that you would treat everyone at Austin Health with great respect and a positive attitude if hired. Discuss how you build solid and healthy relationships, assuring the interviewer that you would continue fostering those great relationships they have developed. Here are some ways to build strong relationships in the workplace:
- Have strong follow-up habits
- Offer sincere conversation
- Get to know people on a personal level
- Be trustworthy
- Avoid gossip
- Offer mutual respect
- Be mindful of your actions
- Compliment others
- Be positive
- Be a strong listener
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
When you describe the different ways you build and maintain workplace relationships, the interviewer can see that you have the interpersonal skills they seek in a candidate. It is also a great idea to mention how you treat everyone the same way you want your loved ones to be treated, showing sincerity and compassion.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have earned compliments on my relationship-building skills. I am a strong relationship builder and take pride in my 'people skills'. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Rest assured, I would be a great ambassador of positive relationships for Austin Health if chosen for the position."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am happy to hear that Austin Health values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had success in University and my internships by focusing on building a reputation for consistency and follow-up and treating everyone the same way I would like my family to be treated. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Krista Wenz on August 16th, 2022
24. What is your patient care philosophy?
Why the Interviewer Asks This Question
It's always a great idea to research the company before your interview to understand its core values, which reflect its patient care philosophy. You want to know their care philosophy, so your answer aligns with what is important to them. Explain the core of your care philosophy, keeping your answer concise yet sincere.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
When reviewing the company website and learning its core values, pull keywords used to formulate your response. When you use the exact keywords in your answer, the interviewer will see that your values align with theirs. Here are Austin Health's core values:
Our actions show we care - we are inclusive and considerate. We appreciate one another, always listening and interacting with compassion.
We bring our best - we are guided by the needs of our patients, bringing commitment, integrity, and energy to everything we do. We are passionate about delivering confidence.
Together we achieve - our culture of collaboration means we work openly with our people, our community, and beyond to achieve great outcomes.
We shape the future - through research, education, and learning, we innovate, exploring new opportunities that will change healthcare for the better.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have three philosophies regarding my work; One view for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, maintain my certifications, and appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect my role in clinical care. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so every patient gets what they need."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"My patient care philosophy is very similar to your core values. I am caring, inclusive, and considerate of my patient's needs. I appreciate that I am allowed to be a part of my patients' lives, and I treat my patients and their loved ones with empathy and compassion."
Written by Krista Wenz on August 16th, 2022
25. Austin Health requires all candidates to submit to a background investigation. What will be the worst thing we discover in your background check?
Why the Interviewer Asks This Question
Most healthcare agencies will require their candidates to undergo a background investigation before being offered a job. If you have a violation or charge in your background, the interviewer will decide if the offense is severe enough to disqualify you as a candidate. The interviewer wants a heads up to see the worst thing they will discover in your investigation to determine if they should move forward in the hiring process.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
When responding to this question, think back to any disputes you had with a neighbor, poor credit, tickets or citations, criminal or civil charges, arrests, drug use, or family members who have been in trouble with the law. Most background investigations are in-depth, and investigators will discover everything about you. If you have something troubling in your past, this is your opportunity to tell the interviewer what they will find and explain the situation.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have a clean background, and you will not find anything incriminating in my background check."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"The worst thing you will discover in my background check is a speeding ticket I had ten years ago. I was cited as going 10 miles per hour over the speed limit on the freeway. I paid my fine and have not sped since."
Written by Krista Wenz on August 16th, 2022
26. This position requires strong organizational skills and attention to detail. How would you describe your organizational skills?
Why the Interviewer Asks This Question
The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about how you ensure accuracy and organization in your daily activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, highlight that you are successful in organizing your day.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
To be considered for the position, you want to have strong organizational skills. Describe how you stay organized and prioritize your day, showing the interviewer you have the skills they seek.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. If I am offered a position with Austin Health, you will never find me to be disorganized! This organization includes my scheduling, paperwork, and more. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, it's easier to transition care, and the patient has all their information in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the patient's chart when I can."
Written by Krista Wenz on August 16th, 2022
27. How would you describe your communication skills?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all positions at Austin Health. Your duties will include speaking with customers, patients, family members, and other healthcare professionals. You must also have excellent documentation skills. The interviewer wants to hear that you have the necessary communication skills for the role.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on describing your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communications.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have solid communication skills and feel this skill is one of my greatest strengths. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you want it for your file."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I would describe my communication skills as above average. I work very hard to ensure I speak to my patients in terms they can understand. Medical terminology can be quite confusing for those not in the medical field. After explaining something to a patient or family member, I have them repeat what I said to ensure they are clear on what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."
Written by Krista Wenz on August 16th, 2022
28. Austin Health takes pride in offering compassionate care to all patients. Do you consider yourself a compassionate person?
Why the Interviewer Asks This Question
To succeed in the healthcare industry, you should have substantial compassion for your patients and their loved ones. The interviewer wants to see if you consider yourself a compassionate person to determine if you will provide the level of care they are accustomed to. Talk to the interviewer about your compassionate qualities while providing an example.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on ensuring the interviewer understands you are a compassionate person. Give your personal example that shows you have compassion for others. You can say you are compassionate, but giving an example where you have helped others is a better way to let the interviewer know. For example, you can describe your volunteer experience, how you cared for an elderly relative, held the hand of dying patients, or comforted a grieving family member.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I understand that compassion is one of the top qualities I need to bring to the workplace, being in the healthcare profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patient's needs, and always empathetic."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending University, I spent a lot of time volunteering at a local hospice - not only for the added experience but also to give back to others. I would comfort patients and their family members during the patient's last moments, brush their hair, hold their hands, and read and sing to them. I look forward to continuing this level of compassionate care with your organization."
Written by Krista Wenz on August 16th, 2022
29. Have you ever been tasked with ordering medical supplies, maintaining inventory, or other types of administrative duties?
Why the Interviewer Asks This Question
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you can foresee needs and take the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
If you have experience with any of these administrative duties, explain your role. If you do not have experience maintaining inventory, ordering medical supplies, or other administrative tasks, describe how you learn quickly and look forward to these new responsibilities.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. I have used various software and programs such as ABC and XYZ for medical ordering and inventory. What software or programs does Austin Health use?"
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I performed a few administrative duties during my internship. I helped maintain supplies in the general surgery ward for five weeks. I was great at working behind the scenes, with the result being efficiency for others. I am interested in learning how to order supplies and other administrative duties required for the job. I pick up new things quickly, so I can assure you that I will need little supervision once I am trained on these duties."
Written by Krista Wenz on August 16th, 2022
30. At Austin Health we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Why the Interviewer Asks This Question
Every hiring manager would like to know that their investment in time and training will pay off. Assure the interviewer that you see this position as a long-term fit. Describe how this role with Austin Health fits into your longer-term plans.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
It is best to have three to five-year goals. Interviewers seek candidates with professional goals and plans to achieve them, showing motivation and dedication to their career.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"In 3-5 years, I would like to see my career with Austin Health include a path towards a leadership role. I plan to hone my leadership skills by taking leadership courses and will feel confident with my skills in 3-5 years. I am keen on paving a long-term career in the healthcare industry and would love the opportunity to do that here."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"One of the attractive points of working for Austin Health is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years, I'd like to be grounded in the clinic, learn about this site and your patient base, and earn certifications that would help the unit advance. I want to get involved in some of the local volunteer organizations. I speak Spanish, German, and French, and am interested in urban outreach, so it would be nice to do something formal in that context, such as health education or fundraising."
Written by Krista Wenz on August 16th, 2022
31. Austin Health is looking for individuals with strong problem-solving skills. Please describe when you successfully resolved a problem in the workplace.
Why the Interviewer Asks This Question
Problem-solving, critical thinking, and dispute resolution are critical skills to possess in the workplace. Display to the interviewer that you are capable of problem-solving on the job. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Working in the healthcare industry, you will have many problems to solve daily. You never know what each day will bring, and you must show the interviewer that you have the skills they seek in a candidate. Try to give an example that is an unusual problem you were able to resolve successfully, showing you are creative and think outside the box.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I worked in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice weekly, which completely solved our scheduling problem."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"We had many group projects in University, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."
Written by Krista Wenz on August 16th, 2022
32. When have you had to learn a new method or new approach to solving a problem? How was that experience?
Why the Interviewer Asks This Question
Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but spend more time highlighting the resolution rather than the problem. Then, describe what you learned from your experience.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
The healthcare industry is rapidly evolving, with new technologies and new methods of doing things. Show the interviewer that you are open to change, and embrace learning new techniques.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"When our facility came under new management last year, many new methods and policies came into place. I learned some exciting new approaches to patient care and customer management challenges. I enjoyed the process and am always open to change if it benefits my patients and the unit's efficiency."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"They say people in healthcare are 'lifelong learners.' I'm now old enough to realize that it's not difficult to adapt to change, as it typically enhances patient care. My 45-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. It's not about who is teaching you, but if you are willing to learn. In the medical context, I just took a course on Telehealth, which made me have to adapt how I provide patient care. I didn't think I would enjoy working with my patients virtually because I like face-to-face interaction. However, I can see more patients this way, which improves the level of patient care I can provide."
Written by Krista Wenz on August 16th, 2022
33. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you will fit in with the company culture.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
Focus on being direct and honest, explaining why you left your last place of employment. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Be sure to end your response positively and tell the interviewer how excited you are to have the opportunity to interview for the position with their company.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I left my last job after working there for twelve years because my department was understaffed. The administrators did not want to hire additional employees, so I worked sixteen-hour days, six days a week. I do not mind working long hours occasionally, but this went on for two years, and I was missing so much in my kids' lives. I realized it was time for a change, so I applied to Austin Health because of your reputation and a more stable schedule."
Written by Krista Wenz on August 16th, 2022
34. Austin Health prides itself on its diverse workforce. When have you worked among a diverse group of people?
Why the Interviewer Asks This Question
Assure the interviewer that you enjoy an environment that offers diversity. The interviewer wants to see if you are accustomed to working with a diverse team of individuals. Even better, give an example of being able to embrace diversity in the workplace.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
The interviewer wants to ensure that you accept other cultures and those with different backgrounds than your own. When employees do not embrace diversity, it causes many problems in the workplace. Show the interviewer that you are welcoming to all and will be a good fit for the company culture if hired.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this environment because it offers me unique learning opportunities."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I am so glad you pointed out your need for diversity at Austin Health. I greatly value diversity. I grew up in a fairly homogeneous town. When I turned 18, it was important to me to learn about other cultures. I joined the Peace Corps to travel the world and immerse myself in other cultures. I worked with communities in Peru, Ecuador, Asia, and Russia. I learned so much about other people's customs and cultures and how similar people are in different parts of the world. I look forward to working with your diverse workforce here at Austin Health."
Written by Krista Wenz on August 16th, 2022
35. Do you prefer to work in a team-based position or individually?
Why the Interviewer Asks This Question
The interviewer wants to know in which situation you are the happiest and most productive. Talk to the interviewer about your preference for teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (i.e., I only like to work by myself). You may work well without needing much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively toward one preference over the other.
Written by Krista Wenz on August 16th, 2022
Focus Your Answer On
You can lean slightly toward one preference but highlight your ability to work in either environment. The job you are interviewing for will help you to formulate your response. If you are interviewing for a nursing position, you want to highlight that you prefer a team-based approach. If the job requires you to work autonomously, lean more towards working individually as your preference.
Written by Krista Wenz on August 16th, 2022
1st Answer Example
"I always give my best, whether I am doing an independent project or working in a team environment. I enjoy the camaraderie of working in a team, but I can also be successful working autonomously."
Written by Krista Wenz on August 16th, 2022
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting. Both environments have positive aspects. It just depends on the job I am doing as to which I prefer."
Written by Krista Wenz on August 16th, 2022