Cleveland Clinic Registered Nurse Interview Questions & Answers
Below is a list of our Cleveland Clinic interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Behavioral
1. At Cleveland Clinic, our vision is to be the best place for care anywhere. How will you support or contribute to this vision?
How to Answer
Cleveland Clinic is currently ranked the number one hospital in Ohio and among the top ten in America. They take their reputation and commitment to their patients seriously and want to continue this excellence. Familiarize yourself with Cleveland Clinic's mission, vision, and values, and describe ways that you align with and will support them.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I want to ensure that when patients leave our facility, they tell their friends and family about the positive experience they had with us. That starts with building a personal relationship with the patient, encouraging them to trust your ability to care for them. I coordinate with family members, doctors, other nurses, and anyone else on the care team that is a part of the patient's treatment or caregiver team to ensure everyone involved has the same information and is working towards the same outcomes and goals. Being kind and compassionate when providing care will also contribute to this vision!"
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I treat every patient like they are my family member. I provide exceptional care relating to their treatments and medications and emotional support as needed. I am thorough in my care and documentation to prevent errors that might injure my patients. This could be as simple as triple checking the medication and dosage or double-checking the IV bags are labeled correctly. I also include their family members so everyone is on the same page along the care journey."
Written by Jaymie Payne on December 13th, 2022
Behavioral
2. Cleveland Clinic values teamwork and collaboration among the clinical teams. How will you promote this culture?
How to Answer
Cleveland Clinic employs over 50,000 caregivers globally, and as such, a core value of the company is a focus on promoting teamwork, collaboration, and inclusion. As a registered nurse on the team, you will work alongside other nurses, nursing assistants, physicians, and other clinical care providers. Describe how you promote teamwork in the workplace and support this core value.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"During clinicals, I promoted a sense of teamwork by being willing to help others, whether it was helping them lift or ambulate a patient or helping them understand a process when documenting a patient's status. It's important for those you work with to know that you can be trusted and relied upon if they need help. Communication is another way I will promote collaboration. Sharing patient updates, messages from physicians or other clinicians, family requests, etc., is essential when working with a multidisciplinary team to promote the best patient care and outcomes."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I'm used to working short-staffed, so if my patient volume is down or I'm caught up with my tasks, the first thing I do is approach my coworkers to see if they need assistance or support. Perhaps a nurse is behind on a med pass, or there are ten call lights on in the hall. I'm happy to jump in and support others to make sure all patients are cared for, no matter who they are assigned to on the shift. I promote teamwork and collaboration by setting the example for other staff members."
Written by Jaymie Payne on December 13th, 2022
Behavioral
3. How would your clinical peers or leaders describe you?
How to Answer
This question provides insight into your self-awareness and allows you to speak about your strengths. Think about feedback that you've gotten from your nursing instructor, your nursing peers, or other clinical team members. Consider skills that would be desirable to Cleveland Clinic; for example, being a team player, reliable, effectively communicating, problem-solves, detail-oriented, etc.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I think my instructor and peers would say that I'm very detail-oriented and meticulous. They would tell you that I take every precaution when I work the nursing floor, ensuring I double-check names and medications, document carefully, and review documents, orders, and charts for accuracy and with an eye for errors. If I don't know the answer to something, I never guess but rather research it carefully to be sure I understand, and I'm not going to misguide someone or give inaccurate information that could harm them."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"My colleagues and managers have always recognized me as a team player. I take pride in this and strive to be as collaborative and supportive of the team as possible. They would say I am reliable and always willing to jump in and help when possible. We're often short-staffed, so if I can get ahead in my shift, I always go to my colleagues and offer to help pass meds, obtain patient vitals, or help chart to assist them with getting caught up. Nursing can be very stressful, but when you are a part of a team that you know works together and supports one another, it makes the job much easier!"
Written by Jaymie Payne on December 13th, 2022
Behavioral
4. What strengths will you bring to Cleveland Clinic or your unit in particular?
How to Answer
RNs must possess many technical and soft skills to be effective and successful at Cleveland Clinic. Review the job description and highlight keywords like "compassionate, team-oriented, able to perform under pressure, etc., to give you an idea of what specific skills the interviewer is looking for. In your response, provide a mix of the value you bring to the team through your technical skills, experiences, and soft skills.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"As a new nurse, I'm eager to join a team and contribute, and I feel I would bring many strengths to the team. I'm reliable, having only missed one day of class during my nursing program. I'm also open-minded, coachable, and team-oriented, and I have a positive attitude. I'm knowledgeable but also desire to learn and grow, and my drive to succeed will add value to the team in the long run."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"If I joined the team, I would bring ten years of experience in critical care nursing. Through my experience in ER and ICU/CCU, I have built solid skills in patient care and stress management techniques that would add value to the team. I can adapt quickly, would not require much ramp-up or training/onboarding, and could hit the ground running, making an immediate impact on patient care."
Written by Jaymie Payne on December 13th, 2022
Behavioral
5. As an RN, how do you advocate for your patients?
How to Answer
No matter what area or department you work in at Cleveland Clinic, you will have an opportunity to be an advocate for your patients. Consider ways you advocate for your patients or observed nurses championing for patients during your time as a student in clinicals. Aspects like patient education, document integrity, protecting patient rights, giving patients a voice or being a voice for patients, ensuring safety, and connecting patients to community resources are all great examples to speak to!
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"One of my favorite aspects of nursing is patient advocacy. I play a major role in their treatment, so I ensure the patient has a voice and speak up for them when necessary. This could be related to concerns with medication, questions to the doctor, or even helping connect them to necessary community resources. During my clinicals, I focused on this skill, and I plan to do the same at Cleveland Clinic."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"As an RN, I advocate for my patients in many ways. I always protect patient rights relating to privacy and care and provide education on topics like pain management, diabetes care, medication management, etc. I also advocate for patient safety by ensuring staff adheres to policies and practices relating to fall risks and using appropriate equipment like gait belts when necessary."
Written by Jaymie Payne on December 13th, 2022
Behavioral
6. What strategies do you use to manage stress in the workplace?
How to Answer
Nursing can be a stressful career, so the interviewer would like to learn more about the strategies and techniques you use to reduce or manage stress at work. Give ways that you mentally prepare for your shift and manage throughout. Perhaps you take regular breaks, do some deep breathing exercises, or ask for help from peers.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I strive to come to work every day well-rested and with a positive attitude and mindset, and I've found that makes an impact on my mood and stress during my shift. I know my limits, and if I'm so overwhelmed that I may make a mistake, I ask my manager for extra support or take a break and regroup. Sometimes, it's as simple as stepping out of a patient's room and taking a few deep breaths."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Over the years, I have learned many stress-management techniques. I get plenty of rest every night so I'm mentally sharp and focused at work. I also take my meal breaks to regulate hormones and blood-sugar levels to perform at my best. I'm not afraid to ask for help if I need it and to speak up and communicate with my manager if something isn't going well in the unit. Open communication and dialogue among the team keep the shift operating smoothly."
Written by Jaymie Payne on December 13th, 2022
Behavioral
7. How do you provide compassionate care to patients?
How to Answer
Cleveland Clinic values and promotes compassionate care across all facilities. Compassion can be shown to patients in several ways, such as going the extra mile to ensure they are comfortable, building trusting relationships with them and their families, or showing genuine interest when interacting. Gives ways, big or small, that you demonstrate compassion in the workplace.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I try to relate to my patients and their families by listening to their situation, empathizing, and striving to understand their emotions. I want to reduce their anxiety and demonstrate that I genuinely care about them and their well-being. I think compassionate care goes hand in hand with being an advocate and helping patients get the resources they need to be well."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I always greet patients with a smile and pleasant attitude. I'm patient and genuine in my interest and desire to care for them rather than seeming annoyed, rushed, or like they are a burden. I actively listen to them to better understand their concerns or goals and answer questions they may have. I always try to put myself in their shoes to understand their perspective, attitude, and outlook on things. I also go the extra mile to put a smile on their face, whether grabbing them a fresh cup of ice water or a warm blanket."
Written by Jaymie Payne on December 13th, 2022
Discovery
8. How soon are you available to start?
How to Answer
Many healthcare facilities are short-staffed; if that is the case for Cleveland Clinic, they are likely looking for someone who can start as soon as possible. It's industry standard to give a two-week notice to most employers, so if you plan to give your current employer the same, be honest about your availability to start. If you can train on off-shifts, you could offer that as a way to start sooner.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I am not currently employed anywhere, so I would be willing and able to start as soon as possible."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I plan to give my current employer a two-week notice when I resign, as that is the company policy, and I feel it is the right thing to do to give them time to find a replacement. If an offer were extended, I would turn in my resignation within 24 hours and could start after the two-week notice period."
Written by Jaymie Payne on December 13th, 2022
Discovery
9. There may be times you're asked to work beyond your shift or be on call. What does your availability typically look like?
How to Answer
The nursing schedules can often be demanding and unpredictable as you may be asked to cover or be on call in case of a staff member call-out. Now is the time to clearly understand the expectations and discuss your flexibility and any challenges you may have. Be open and honest about your availability.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"As a new grad, I'm flexible with my scheduling and can pick up extra shifts and hours. I want to support the team and take advantage of additional hours and shifts that allow me to gain experience and increase my knowledge base. I'm also willing to float and work on different units as needed to gain more experience and train as much as possible."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I noticed in the job description that the schedule is 32 hours per week with rotating weekends. I'm able to work the regular schedule and would be willing to pick up an extra shift a week to hit 40 hours. In my current role, I go on call every sixth weekend. Is your call schedule similar to that, or is it more frequent?"
Written by Jaymie Payne on December 13th, 2022
Discovery
10. Are you familiar with any clinical accomplishments of Cleveland Clinic?
How to Answer
Cleveland Clinic is a non-profit organization with many incredible accomplishments over the years that have transformed medicine. The interviewer would like to understand how familiar you are with Cleveland Clinic and if you're aware of some of the work they have done to improve the lives of others. Use the website to familiarize yourself with some of their most significant achievements and be able to speak to one or two and what they mean to you personally or professionally.
Below are a few significant accomplishments of Cleveland Clinic:
Discovery of serotonin, a neurotransmitter that affects the body and mood (1948).
Pioneering "stopped heart" surgery (1956) and coronary artery bypass surgery (1967).
Establishment of cadaver donor use in kidney transplants (1963).
Discovery of a brain-mapping technique to pinpoint epileptic seizures (1980s).
First successful larynx transplant (1998).
Discovery that damaged brain cells can regenerate (2008).
First U.S. near-total face transplant (2008).
Development of a vaccine to prevent deadly triple-negative breast cancer (2021).
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I have done a lot of research on Cleveland Clinic and found several accomplishments relating to the discovery of serotonin back in the 1940s. I had no idea that Cleveland Clinic played such a pivotal part in the research and development. Mental health issues like depression are at the forefront of healthcare today. I would love to be part of an organization that can develop such incredible breakthroughs to further the research and development of mental health medications and treatments."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I am always fascinated by the evolving treatments and preventions for cancers. So many Americans have dealt with cancer personally or know a friend or family member impacted by it. I know that Cleveland Clinic developed a vaccine to prevent deadly triple-negative breast cancer, which is amazing! I would love to know more about the achievements the organization has had in this area of healthcare."
Written by Jaymie Payne on December 13th, 2022
Discovery
11. What inspired you to choose a career in nursing?
How to Answer
The interviewer at Cleveland Clinic wants to learn more about why you chose healthcare and nursing as a career. This question is very personal, so briefly give the interviewer some insight into what motivated you to complete the nursing program. If you have a unique story that led to your decision, feel free to share that.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I have several family members who are nurses. I was introduced to the work they did at a very young age, and that exposure attracted me to the field. I explored this interest further in high school by becoming a nursing assistant and working at our local nursing home. I also volunteered at the hospital to gain experience and solidify my interest in this career. I completed my nursing program this past spring and can't wait to start working. I love working with people of all ages, and I find such fulfillment in helping others!"
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I was in an auto accident as a teenager and had to be life-flighted to a trauma center, where I was admitted and hospitalized for two months. During that time, I met several amazing nurses and doctors, and the impact they had on me was life-changing. I realized through that experience that I wanted to help others and become a nurse. I graduated and obtained my RN license about five years ago and have been working in the Emergency Room and ICU ever since!"
Written by Jaymie Payne on December 13th, 2022
Discovery
12. Do you have any additional nursing certifications?
How to Answer
Nurses have a broad range of educational opportunities, and several types of advanced and specialty certifications are available. Review the job description to identify what the Cleveland Clinic requires or prefers and discuss your related training and certifications. If you do not currently possess any, but are interested in obtaining them in the future, share your interest with the interviewer.
Consider the list of possible certifications below:
Clinical Nurse Specialist, Ambulatory Care, Informatics, Medical-Surgical, Pediatric, Psychiatric, Cardiovascular, Holistic, Wound Care, Stroke Care, Pain Management, Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), etc.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"As a newly licensed RN, the only additional certification I have at this point is CPR. I plan to obtain my ACLS certification next year and would be interested in sub-specialty certifications once I get established within a unit and team. Does Cleveland Clinic offer any certification programs?"
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"A majority of my experience as an RN has been working with pediatrics. I currently possess an active ACLS and PALS certification. I would also be interested in obtaining the Pediatric Advanced Emergency Assessment, Recognition, and Stabilization (PEARS) certificate shortly. Are there other certifications you prefer the candidate to have for this role?"
Written by Jaymie Payne on December 13th, 2022
Discovery
13. Why are you leaving your current position or company?
How to Answer
The interviewer is trying to learn more about why you've decided to pursue new opportunities. Discuss with the interviewer your reason for leaving, then explain what makes the role at Cleveland Clinic appealing to you. Maintain a positive and professional tone; avoid complaining about your current or previous company, manager, or team, as hiring managers usually see this as a red flag. Now is a great time to highlight what you know about Cleveland Clinic that makes them a preferred employer for you.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"As a recent graduate, this would be my first RN position. I have done a lot of research on employers in this area, and I was impressed with Cleveland Clinics' awards and recognition both locally and nationally. The employee reviews were exceptional, and I feel I would be a great cultural fit. I'm excited to learn more about this opportunity!"
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I enjoy working for my current company and love the patients I work with; however, the commute is becoming too much. I recently moved, and now I commute an hour each way five days a week. I'm looking to find a similar role within 30 minutes or so from home, and Cleveland Clinic is a premier employer in this area, so I'm excited to learn more."
Written by Jaymie Payne on December 13th, 2022
Discovery
14. Why are you interested in a position at Cleveland Clinic?
How to Answer
Nurses have many employer options, so the interviewer is trying to learn more about what attracted you to Cleveland Clinic. Check out the company website and familiarize yourself with its mission, vision, core values, and any specific awards or accomplishments that impressed you. Give an honest answer about why you want to work at Cleveland Clinic.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"Since graduating, I've been very intentional about applying only to companies with good reputations and positive employee reviews. I made a list of companies aligned with my core values, then researched them on Comparably to learn more about how employees rate the culture and CEO. I was pleased to see Cleveland Clinic had a 4-star rating on culture and a 76% approval rating of the CEO. There were many comments about how well the company treats employees, the opportunities for professional development, and compensation. Those are all important factors to me and drew me to apply!"
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Cleveland Clinic is so well known in this area, and I'm impressed by the company consistently being rated as the #1 healthcare system in Ohio. I want to join an organization focused on patient care with the most modern technology and equipment available. I align with the core values of Cleveland Clinic of quality and safety, empathy, inclusion, integrity, teamwork, and innovation, and I feel it would be a great cultural fit for me."
Written by Jaymie Payne on December 13th, 2022
Experience
15. What experience do you have responding to a code blue?
How to Answer
A code blue can be stressful and alarming, especially for new nurses. It is a hospital-wide code used when a patient is experiencing cardiac or respiratory arrest and requires resuscitation. Though there is typically a designated code team, if you are a nurse nearby, you will be expected to assist until the team arrives. The interviewer would like to learn more about your experience in this area and if you are comfortable performing in this high-pressure situation. Give an example of a time you've participated in a code blue; if you have not experienced this situation, describe how you would react should this event happen at Cleveland Clinic.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I have not had real-life experience responding to a code blue; however, as a student, we practiced this scenario several times. I understand my role will be to jump in and take action until the code-blue team arrives, whether with CPR, getting the emergency cart, using the defibrillator, or starting IV fluids and medications. I know it will be very high-pressure and stressful, but I feel well-prepared to respond should this happen."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I have responded to a handful of code-blue situations over the years. In one case, I was actually in the patient's room. I called for help, then dropped the head of the bed so the patient was flat, checked and confirmed there was no pulse and immediately began chest compressions. By that time, another nurse had brought in the emergency cart or the "crash cart," and a physician was in the room and deployed the AED/defibrillator. The designated code-blue team responds quickly and takes over; then it's my responsibility to document everything appropriately once the patient is stabilized or transferred."
Written by Jaymie Payne on December 13th, 2022
Experience
16. Tell me about your prior nursing experience.
How to Answer
The interviewer would like an overview of your years of experience, the settings you have worked in, and the positions you have held. For example, if you started as a nursing assistant and progressed through the LPN and then the RN program, that would be beneficial to share. If you are a new grad, you can share your experiences from completing your clinical rotations. Be sure to highlight any experiences relating directly to the position you're applying for at Cleveland Clinic.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"Before nursing school, I worked as a CNA at a skilled nursing facility while I attended nursing school. I recently graduated with my Bachelor of Science in Nursing from X University. During my time in school, I completed clinical rotations, which included one semester at Cleveland Clinic. I was pleased with the company and the staff I worked with and am excited to be considered for the opportunity to join the team."
Written by Jaymie Payne on December 13th, 2022
Answer Example
"I completed my LPN program in 2010 and worked on the telemetry and pediatrics units at my local hospital for about four years. During that time, I completed my RN program and have been working at the same hospital in the emergency department since then. I enjoy working in a hospital and would be open to exploring different opportunities within Cleveland Clinic, including a float position."
Written by Jaymie Payne on December 13th, 2022
Experience
17. What EHR systems do you have experience with?
How to Answer
Nearly all hospitals use an EHR system today, and Cleveland Clinic has been reported to use Epic. Some of the most common include Oracle Cerner, MEDITECH, and PointClickCare. Discuss the systems you are familiar with, your length of experience using them, how comfortable you feel using EHRs, and your expertise in training others as a bonus. If you lack experience, assure the interviewer that you're willing and able to learn!
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"In my nursing program, we were taught the basics of EHR systems, and I have watched some videos online of the most common systems and the fundamentals of how they are used. During clinicals, I did a rotation at a children's hospital where they used PointClickCare, so I have exposure to that system. I'm a quick learner and eager to dive in and learn, so I have no doubt I can master whatever system Cleveland Clinic uses."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I have extensive experience with two EHRs: Epic and Oracle. I would describe my skills as expert-level. I have trained many new floor nurses on these systems. I'm a quick learner, so if Cleveland Clinic uses a different system, I'm more than willing to learn and am confident I would catch on quickly."
Written by Jaymie Payne on December 13th, 2022
Situational
18. Cleveland Clinic has earned a grade of "A" in patient safety. How do you personally promote patient safety?
How to Answer
Cleveland Clinic has earned numerous safety grades, which is a tremendous accomplishment! It is a national distinction recognizing achievements in patient safety and protecting patients from errors, injuries, accidents, and infections. Cleveland Clinic promotes a culture of patient safety, and the interviewer would like to learn more about how you are committed to this mission and core value. Give specific examples from your nursing experience or experience as a student.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"Patient safety is something I'm very passionate about. During my clinical rotations, I realized the extensive amount of patient education that nurses do regularly, which I will also practice. We often forget that patients aren't as knowledgeable about medication use and side effects. Taking the time to educate patients to ensure they are taking medications correctly and effectively promotes a culture of patient safety and reduces risk. Reducing falls is another area in that I will promote patient safety by completing fall risk assessments and adhering to safety precautions like a two-person assist or utilizing a gait belt when ambulating a patient."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I take patient safety very seriously and utilize various techniques to promote the culture of safety in the workplace. For example, it's important to always double-check the patient's name and DOB along with the medication name and dosage before administering any medications. Education is another way I promote safety through teaching patients and their family members necessary information. This includes information about their medications, possible side effects, concerns or red flags to look for and report, fall risk assessments, ways to prevent falls in the hospital and at home, etc."
Written by Jaymie Payne on December 13th, 2022
Situational
19. Tell me about a time you went above and beyond for a patient.
How to Answer
Cleveland Clinic is focused on providing exceptional patient care and achieving high patient satisfaction ratings. A question relating to your ability to go that extra mile for patients will likely come up in some form, so have an example ready to share with the interviewer. Perhaps a patient had a situation that required creative problem-solving and thinking outside the box, or maybe they faced a difficult situation that you supported them through.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I speak three languages, including Vietnamese, and during my clinical rotation, we had a patient who only spoke Vietnamese. The patient wasn't assigned to me, but I found out that she didn't have any visitors, and none of the nursing staff spoke Vietnamese, so they had to use a translator via phone whenever the translator was available. I volunteered to translate during our rounding and throughout the shift. Instead of only translating the basic medical questions and needs, I frequently visited throughout my shift to say hello and converse, even helping her fill out her menu selections for the week. The patient felt very isolated and worried because of the language barrier, and I was able to use my ability to help calm the patient and have conversations that helped her not feel so isolated."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I had an elderly patient admitted to my unit who always seemed depressed. When I had extra time, I would visit with her and get to know her, and I found out that she didn't have any family left and was very lonely. We formed a strong connection and friendship, discovering that we only lived two miles apart! After she was discharged from the hospital, I continued to keep in touch with her and would bring her meals, help her run errands, pick up her medications, and even invite her to our home on holidays until she passed."
Written by Jaymie Payne on December 13th, 2022
Situational
20. How do you handle a patient who is agitated?
How to Answer
As an RN at Cleveland Clinic, you will likely encounter an agitated patient at some point, no matter which unit you work in. The interviewer can learn a lot from your answer about your communication skills, ability to de-escalate situations, work under pressure, and problem-solve. Give examples of settings where you've worked with agitated patients and techniques used to provide care and de-escalate the situation.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. When I was a student finishing up my clinical rotation, I worked with a patient who was often distressed or agitated. I first assessed their immediate needs and whether or not they were a threat. If I felt they might be aggressive or violent, I would ask another staff member to come into the room while I provided care or treatment. If it was more about their frustrations, I took the time to listen to their concerns and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide them comfort and care from a holistic perspective."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Because I have worked with patients with Alzheimer's for years, I know how to treat and care for agitated patients. I always approach them calmly and slowly, and I'm patient as I try to calm them enough to have a conversation or to provide treatment. I never take it personally when an agitated patient says something hurtful. If I find that a family member can assist, I will try to make my rounds when I know that family member will be there or another staff member who has a good relationship with that patient."
Written by Jaymie Payne on December 13th, 2022
Situational
21. How do you care for patients who cannot communicate?
How to Answer
As an RN at Cleveland Clinic, you may care for nonverbal patients due to a stroke, dementia-related illness, or other injuries or disabilities. It's essential to demonstrate that you treat them respectfully and deliver the same quality care you would to other patients. You can acknowledge that these patients may require more time, patience, and reassurance. Give examples of ways you communicate and care for these types of patients. Perhaps you know sign language, communicate with pen and paper, read lips, or look for nonverbal signals like a smile, nod, etc.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"Just because a patient cannot speak or is in a vegetative state does not mean they cannot think and feel. It's important to remember, when caring for non-communicative patients, to treat them with the same respect and care you would other patients. For example, as a student, I knocked when entering the room, introduced myself, and explained why I was in their room. I would explain each step of what I was doing; for instance, if I was checking their vitals, I explained what I would do before I did it and as I moved through the clinical process. I looked for non-verbal cues for signs of pain or discomfort, fear, or anxiety. Often, patients can still communicate with a smile, a nod, etc., so it's important to be on the lookout for nonverbal cues. I also use close-ended questions that require a yes or no if they can shake their head. Lastly, if they can write, I will provide a pen and paper to communicate, and I'm very patient throughout the process."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Nonverbal patients deserve the same quality care and attentiveness as other patients and may require a little more time to treat. Patience is key when working with patients who cannot communicate their needs in typical ways. I always speak to them in a professional tone, avoiding speaking to them like a child or a lesser person. Treating them with respect is so important. I work to build a relationship, so I understand if there are ways they can communicate (IE, writing, sign language, head nods) and utilize those methods to provide care and treatment to them."
Written by Jaymie Payne on December 13th, 2022
Situational
22. How do you ensure smooth shift changes and hand-offs?
How to Answer
A patient at Cleveland Clinic may receive care from several clinical staff throughout their visit, so ensuring continuity of care through shift changes is critical. Nurse aides, nurses, and nurse leaders must conduct effective end-of-shift reporting to maintain quality patient care. Describe your process and communication as you wrap up your shift and hand over responsibilities to the next nurse on duty.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"During my clinical rotation, we participated in shift changes by working with our instructors to give reports and then also with the next group of students or staff coming in. Our end-of-shift reporting consisted of patient status updates, notables like medication refusals, passing along family member requests, fall risk updates, food and drink intake, urinary output, etc. The method of this handoff was usually in person, but I also have experience recording my reports as well as transcribing them. I'm very thorough in ensuring the next person caring for my patient is fully equipped with the necessary knowledge."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I always complete all required documentation as I complete my shift. I wrap up my tasks and responsibilities as best as time allows, and if any outstanding tasks or reports need to be done, I make a note and share that with the next nurse immediately. When I do my handoff, I also update them on new admissions, upcoming discharges, changes in patient status, personnel issues, reportables, etc. If there are any questions, I answer them and assist in any way I can."
Written by Jaymie Payne on December 13th, 2022
Situational
23. What techniques do you use to calm a patient who is refusing treatment or medication?
How to Answer
As an RN at Cleveland Clinic, you must possess critical thinking and well-developed problem-solving skills to handle these situations. It's not uncommon for a patient, especially pediatric patients, to refuse treatment or medication, so it's crucial to demonstrate to the interviewer that you have a strategy to overcome this. Describe how you communicate with patients, show empathy and patience, and persuade your patients to cooperate with treatment plans.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"I know children are often afraid of shots or medication, and sometimes even having their blood pressure checked. Patients in pain or not feeling well can often be more combative or difficult to treat. I always explain what I'm doing and how it will help them feel better and get home sooner. It's important to ask questions, just in case the child doesn't want to take medicine because they experienced a side effect. Perhaps it makes them dizzy or nauseated, so it's always important to ask and try and understand why they are refusing treatment or medicine, especially if they are a child. If they are more comfortable with another nurse, aide, or family member, I will enlist their help to make things as smooth as possible."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I always try to "warm up" my patient before presenting a procedure like an injection or a request for them to take medication. For pediatrics, I have found that sitting next to them and talking and bringing a sticker or toy into the room helps them to be less stressed and calmer. I always make sure I explain to the child and the parent what I'm going to do to build trust, even if it's just taking their blood pressure. If it's a critical task like medication, I will often see if the parent has a technique they know works or would be willing to assist me."
Written by Jaymie Payne on December 13th, 2022
Situational
24. Have you ever witnessed a nursing assistant provide subpar care to a patient? How did you handle it?
How to Answer
Patient safety is a top priority for Cleveland Clinic, and they have a reputation for maintaining high standards. As an RN, you must protect your patients and address or report errors that could cause harm to them. This is an opportunity to demonstrate your communication skills and ability to resolve conflicts or follow a policy to report or address a safety violation or concern.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"During clinicals, I witnessed a nursing assistant come into a resident room and rip the call light out of a patient's hand. We were ordered to turn this patient every two hours to prevent pressure ulcers, so I offered to help the nursing assistant turn him, but she refused and told me she would do it herself. She proceeded to very roughly reposition the patient, and she bumped his knee on the bed rail. I immediately reported this to my instructor and the charge nurse, as this was not an acceptable way to care for a patient."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I have occasionally witnessed a nursing assistant forget to wash their hands or wear a mask. In those cases, I address it immediately with a gentle reminder and re-education about why we do those things. In another instance, we had a fall-risk patient, and the nursing assistant was not following protocol or using a gait belt to ambulate the patient. I addressed it immediately, as that is a huge safety concern. I reported it immediately to the supervisor so they could monitor the situation and make sure the mistake was not repeated."
Written by Jaymie Payne on December 13th, 2022
Situational
25. Tell me about a time you had to de-escalate a situation with a patient's family member who was upset at clinical staff.
How to Answer
At Cleveland Clinic, you will often come in contact with friends and family members of patients. They may have questions about their loved one's treatment plan or concerns about the medications they are being given, and they may come to you for answers. Often, a family member may become agitated or frustrated, so it's crucial to demonstrate that you can handle these situations with compassion and professionalism. Give an example of a time you dealt with a problematic family member of a patient and describe the situation and how you resolved the conflict.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"When I was in clinicals, family members were often reluctant for us to care for and treat their family members because we were less experienced. I never took it personally and never became defensive. I would let them voice their concerns and address them calmly and professionally, reassuring them of my training and qualifications and my instructor's oversight. I would allow them to ask questions and answer them to the best of my ability, but if they still refused, I would excuse myself and find a staff member to assist."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"I once had a patient with a chronic illness, and the family member would often come to me and complain that their brother was in pain and no one was giving him medication as scheduled. I took the time to listen to her concerns, and because we keep such detailed records, I was able to pull out his file first to check to be sure I had permission to speak to the family member, then show her the schedule that her brother was provided medication, on time. The staff had not missed any doses. I notified the charge nurse and physician of the concerns so they could discuss other treatment options with the patient and his sister to find ways to manage his pain more effectively. It boils down to communication and being patient and compassionate. I always advocate for my patients and voice their concerns with the appropriate clinical team members as necessary."
Written by Jaymie Payne on December 13th, 2022
Situational
26. What would you do if you witnessed another nursing stealing narcotics?
How to Answer
Cleveland Clinic lists integrity as a core value. This question allows the interviewer to discover more about your character, so think carefully about your answer, as it will leave a strong impression. They want to know that they are hiring a trustworthy and honest employee with the integrity to step in and do what's right, even when it's uncomfortable. Talk to the interviewer about the steps you would take if you caught a co-worker stealing.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"This would be a serious violation that I would report immediately. In many instances, if I see a concerning behavior or situation, I will address it with the colleague - for example, forgetting to wash their hands. However, diverting narcotics is a serious issue and can cause great harm to the patient and the company. I would notify my supervisor immediately."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Unfortunately, I faced this scenario two years ago. I witnessed another nurse taking narcotics from the med cart, putting them in her purse, and documenting that the medication had been given to a patient. I immediately reported this to my Director of Nursing at the time, as it was a reportable incident. This is a dire situation and also impacts patients because they are not getting the medications they are ordered to receive. I would never hesitate to report it again if I witnessed it."
Written by Jaymie Payne on December 13th, 2022
Situational
27. Tell me about a time a breakdown in communication caused an error.
How to Answer
When patients have a multidisciplinary team of providers, communication breakdowns resulting in errors can happen from time to time. Think about all the steps in a patient process, from intake, admission, assessment, physician orders, transfers, medications, charting and documentation, discharge, etc. Give an example to demonstrate to the interviewer that when an error occurs, you can take ownership, find the root cause, overcome it, learn from the mistake, correct it, and even prevent it from happening in the future.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"During one of my clinical rotation shifts, a floor nurse told me that a patient needed to be taken down to radiology, so I went in and helped her in the wheelchair and took her down. When I got to radiology, they did not have any orders on file, and the patient was also confused. When I called the nurse's station, they said the patient was to be taken to the laboratory. I was trying to assist the other nurse, but I should have paused and checked the doctor's order and the patient's name before getting her and taking her downstairs. It wasn't a major issue, but the lack of communication or understanding caused confusion for the patient and the other departments and could have easily been prevented."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"Years ago, I took an order from a physician over the phone regarding a medication dosage change for a patient. I documented the information and gave the patient the increased dosage. When the doctor came to the facility to do patient rounds, he read the document and said it was incorrect and that he had told me a different dosage. He may have misspoken on the phone, or I could have misunderstood him, but either way, it resulted in a medication error. Thankfully, it was not a narcotic or similar medication, so no major issues occurred, but it was still a medication error that could have been prevented. Ever since I've always repeated what I heard and triple-confirmed those changes before making them with the patient."
Written by Jaymie Payne on December 13th, 2022
Situational
28. Tell me about an ethical dilemma you faced in the workplace and how you handled it.
How to Answer
Cleveland Clinic lists integrity as a core value. It's not uncommon for ethical dilemmas in the workplace to occur from time to time, so speak openly about any relevant experiences you've had. Think carefully about your answer, as it will leave a strong impression. Demonstrate your ability to follow a company policy and your commitment to protecting patients, staff members, and the organization. Give an example of how you've "done the right thing," even when it was difficult.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"Before nursing school, I worked as a nursing assistant and faced an ethical dilemma relating to the incompetence of one of my peers. I liked her, but she was not a good nursing assistant. She often violated protocols on the shift and caused hardships for the rest of the staff. It was tough because I didn't want to get her in trouble, but I also knew the right thing to do was to address the behaviors. I tried talking to her one-on-one to remind her of handwashing protocols and minor issues, but when she began to break the rules concerning patient safety, I knew I had to report it to my supervisor. I always want to show compassion and kindness to my colleagues, but when they make decisions that endanger patients, other staff, or the company, I have to speak up, even when it's uncomfortable."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"When I worked at the nursing home, an ethical dilemma that I frequently faced was family members who didn't want their loved one to have certain medical information or diagnosis information and asked us not to tell them or to lie about it. I always followed my belief that my duty of care was to the patient, not the family, and patients have a right to their health information so they can make informed decisions. If it were a case where a family asked me to wait to tell them something until they were present, I would consult with the physician to see if they were on board as long as the delay wouldn't harm the patient. I would never outright lie to a patient about their diagnosis."
Written by Jaymie Payne on December 13th, 2022
Situational
29. What patient-to-nurse ratio are you comfortable handling?
How to Answer
Cleveland Clinic likely has an internal regulation or guide for nurse-to-patient ratios. However, staffing shortages could result in a higher number of assigned patients. The number of assigned patients will depend partly on your workplace setting or unit. For example, you would have fewer patients to care for in the ICU due to the complexity and intensive care the patients need. Speak to the interviewer about the settings you have worked in and where you feel comfortable. Refrain from being negative and demonstrate your flexibility and adaptability to do more when asked.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"As a new grad, I understand that I may have fewer patients until I've completed my orientation and training period. During my clinicals at the nursing home, I would have about five patients per shift, and when I worked in the pediatric unit of the hospital, I would have 4-6 patients. I was comfortable with those ratios as I was training and learning, but I can be flexible based on the needs of the organization."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"My optimal nurse-to-patient ratio depends on the unit or setting I'm working in. For example, when I worked at the nursing home, I would have 10-15 patients per shift, and when I worked in the ICU, I would have two patients. I'm flexible and understand that I may have to have a high volume of patients when we are short-staffed, and as long as their safety isn't compromised or I'm not in a position that could jeopardize my nursing license, I can adapt and overcome."
Written by Jaymie Payne on December 13th, 2022
Situational
30. How do you handle conflict with a coworker?
How to Answer
It's normal to experience conflict in the workplace, especially when working with people daily. At Cleveland Clinic, you will likely work with CNAs or CMAs, floor nurses, nurse managers, physicians, NPs, PAs, social workers, admin staff, etc., so you must have well-developed interpersonal skills. Give the interviewer an example of a time you experienced conflict in the workplace and describe the situation, how you approached it or addressed it and what the outcome was. Refrain from speaking negatively about past coworkers and focus on the positives of the situation.
Written by Jaymie Payne on December 13th, 2022
Entry Level Example
"When I did my clinical rotations at our local hospital, a senior nurse was assigned to help me get started on the shift. She would frequently comment that I probably don't know this or that because I'm a new nurse and would even undermine me in front of patients sometimes. I asked her if we could get lunch one day. I was open and honest with her that the things she was saying were hurtful and causing barriers in my ability to build relationships with patients. I let her know that I respected her as a colleague and wanted to learn from her. I asked that she be more respectful to me as a person and professional. She apologized and said she didn't realize she was doing those things, and we were able to get back on the right track. Sometimes, people aren't always self-aware, and I think it's important to allow someone to correct a behavior before going to your supervisor."
Written by Jaymie Payne on December 13th, 2022
Experienced Example
"When I have a conflict with another nurse or coworker, I prefer to be straightforward and address it directly with the person I'm having a problem with. Sometimes it's just a matter of misunderstanding or perceiving something differently than another person, and it can quickly be resolved through effective communication. If it's just a personality difference, I usually just set it aside unless it impacts patient care or compliance in some way.
I once had a concern with the way one of the nursing assistants was using the Hoyer lift. I reminded her of the proper use and offered to assist her, which she refused. I continued to observe her using the lift incorrectly, at which point it was a serious safety concern, and I did involve her supervisor. I try to give everyone a chance to work together and rectify the situation. Still, in this case, the behavior continued and needed to be addressed by her superior to prevent patient injuries."
Written by Jaymie Payne on December 13th, 2022