BHP Billiton Mock Interview
Practice 35 BHP Billiton interview questions covering safety culture, operational excellence, and mining industry expertise.
Question 20 of 35
Tell me about the most challenging problem you have encountered in your professional career.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Everyone has had their share of challenges in their career. The interviewer knows that you are not perfect; however, they need to know that you can professionally overcome work-related roadblocks. You want your answer to exhibit determination. Demonstrate that you aren't easily discouraged. Where there is a will, there is a way, which is the attitude you want to convey. Meeting deadlines, over-performing, learning, and innovating is the aim of the messaging in your example. Explain your approach to resolving the issue and be sure to highlight the steps you took to reach that resolution.
"The most challenging problem I have encountered in my professional career was with my most recent employer. I had an incredibly important project that made up the majority of my annual budget. The client was challenging to work with as he was rarely available for comment, due to extensive international travel. I needed this deal to work out so, for the six-month span of the project, I made my work hours reflect his time zone. This allowed us to communicate via Skype on a daily basis. This meant a fair share of late-night and early-morning calls for me! It was a sacrifice; however, I would do it again. I understand that sacrifices need to be made for successful outcomes to happen."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"The most challenging problem that I encountered in my career was when my former company experienced a major merger. It was a lot to adjust to but, after some time, I was able to get a good pace again."
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The most challenging problem I've encountered was the clean fuel standard when working for a company whose main product was finished fuels. When these policies were rolled out we had to continue to be vocal about the potential threat this policy change could have on the business. As we were a small group within a very large company it was an uphill battle to get attention on the matter. We had to become the subject matter experts and be able to answer any questions from senior leadership on policies that were very contentious among governments and were still in flux. It's a huge change management undertaking but as things began to crystallize and it became clear this legislation was taking place we were positioned well to support the decision to move forward on investments. We also had to convince many different stakeholders of the potential here. Finance, operations, etc. Only a week after I left the company the co-op announced that it would be purchasing an engineering firm with plans to build a renewable diesel facility.
Marcie's Feedback
Excellent! You've used the STAR method here beautifully to describe the situation, task, actions, and result. It definitely sounds like it was quite the challenge! Your answer is meaningful and memorable; nice job.
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