BHP Billiton Mock Interview
Practice 35 BHP Billiton interview questions covering safety culture, operational excellence, and mining industry expertise.
Question 24 of 35
Give me an example of a time when your communication style helped you to be a more effective leader.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The expression, if you want something done right, you have to do it yourself actually attests to an inability to effectively delegate, which is usually the result of poor communication. Getting everyone on the same page, and getting every member of your team to have an equal share in the stakes involved not only requires communicating what to do. Setting clear deadlines, communicating why the work is necessary, how each task fits into the big picture, and what that completed work looks like is just as important. This matters not only for the individual or the team, but in the larger scheme of things. Consider these points when deciding how to answer this question.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I gave my employee some negative feedback because he appeared to be slacking off on the job. Rather than telling him, I thought he was lazy; I said, 'I've noticed that it's been taking longer for you to turn in those reports. What's going on? Is there anything I can do?' I always start by asking questions instead of making accusations. He was very appreciative and told me how he was struggling with motivation. I asked him what would motivate him and we were able to find a solution that worked for both of us."
"I love to play to other's strengths. Everyone communicates differently, so I am sure to always send written as well as verbal communication. Usually, that looks like a small, informal huddle outlining our topic or concern and I follow that up with a quick email detailing the discussion. This way the team hears and reads all expectations. Also, it allows for those who are vocal to share in a group setting and allows for the quieter few to ask their questions in the privacy of an email."
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