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Texas Health Resources Interview
Questions

31 Questions and Answers by Ryan Brunner

Published January 23rd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 31
Have you ever experienced an improvement in your work due to a tough lesson learned on the job? What was the lesson and what did you learn from it?
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How to Answer
Texas Health Resources holds excellence as one of its four core values and the organization believes that excellence can be achieved by learning from past mistakes. For this question, your interviewer will be looking to get a sense that you can learn from past mistakes to become better at what you do by having you provide an example where you did just this. Be sure to think of an example of a time where the lesson learned can relate directly to the job that you are interviewing for. Reiterate to your interviewer that you are in continual pursuit of excellence in your work and are never complacent in what you do.
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1.
Have you ever experienced an improvement in your work due to a tough lesson learned on the job? What was the lesson and what did you learn from it?
Texas Health Resources holds excellence as one of its four core values and the organization believes that excellence can be achieved by learning from past mistakes. For this question, your interviewer will be looking to get a sense that you can learn from past mistakes to become better at what you do by having you provide an example where you did just this. Be sure to think of an example of a time where the lesson learned can relate directly to the job that you are interviewing for. Reiterate to your interviewer that you are in continual pursuit of excellence in your work and are never complacent in what you do.

Ryan's Answer #1
"As a nurse that had to make the switch from paper charting to the electronic health record, I certainly did struggle at first keeping up with computer documentation. Where in the past I could jot down quick notes at the patient's bedside on the chart, the EHR didn't allow that. In the first week's live on an EHR, I did miss a couple of important patient notes and from that point forward, I put a priority on taking time for documentation after each visit with a patient. After a short amount of time, I realized that the EHR was more efficient to use and allowed more time with patients as long as I was organized and diligent about documenting. Having now worked on a few different systems, you'll find I am very effective and efficient with my documentation if I was hired for this position."
Ryan's Answer #2
"In my first Sterile Processing Tech job out of schooling, I was working for a large Orthopedic clinic and we performed many cases each day. Due to the diverse nature of our cases and the preferences of the surgeons, I was mixing up some of the instruments on the trays that each surgeon preferred when they were in surgery. To tackle the issue right away when it was brought to my attention, I communicated directly with the surgeons to understand their preferences and based on these conversations, I made a laminated chart for the wall in our work area so trays could be set up just as each surgeon and first assist prefers."
Anonymous Answer
"Yes. At my second job there was a woman who didn't like me very much and I never really knew why. I took it very personal for the first six months I worked there until I discussed it with my mother. She told me to kill her with kindness. From there on, we were able to work successfully with each other. I've used my mothers' advice in almost every job I've ever had as well as with patients. The fact is, is not everyone is going to like me, but by being as kind as I can be, I can always have pleasant interactions."
Rachelle's Answer
This story is excellent! It's memorable, relate-able, and shows that you are very self-aware. Nice answer!
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2.
Texas Health Resources was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.

Ryan's Answer #1
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Ryan's Answer #2
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Texas Health Resources, Inc. in hopes to be considered for the median salary for the role."
Anonymous Answer
"Yes, I am willing to accept a salary that aligns with my experience. Can you share with me the salary offering for the residency program?"
Rachelle's Answer
Rather than blindly accepting, consider asking a question regarding the salary. I have provided an answer below.
"I am willing to accept a salary that aligns with my experience and this role. Can you share with me the salary offering for this position?"
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Anonymous Answer
"I have never thought that I need to start on the top. Earning my way up is something I have done in all of my previous positions, and I appreciate the challenge. Most things are negotiable, and I would love to discuss the whole picture, including benefits and future possibilities."
Rachelle's Answer
Very well said! You do a great job highlighting what you DO have versus what you may be lacking.
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3.
Do you think it is possible to be a good team member, yet disagree with the leader?
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

Show that even if you disagree with the final decision they make, you support the direction the team is heading.

Ryan's Answer #1
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Ryan's Answer #2
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Anonymous Answer
"I do. As a team member, I would openly express my professional opinion on whatever the team is discussing. However, if the leader chose to go a different direction, I would support that direction because the leader is making that decision for the well being of the team."
Rachelle's Answer
Perfect response! There is a balance between being a team player and providing your opinion on important matters. It sounds as though you've found that balance.
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Anonymous Answer
"Absolutely. I think that is what makes a great Team. It is a diverse world, and everyone has had different experiences and backgrounds professionally. These things, along with maintaining professionalism at all times, can make the winning Team."
Rachelle's Answer
These are very important factors in a team's success. Nice answer!
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4.
Why do you think you will be successful in this role with Texas Health Resources?
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Texas Health Resources. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

Ryan's Answer #1
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Ryan's Answer #2
"I believe my success with Texas Health Resources, Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Anonymous Answer
"I will be successful in this role with Texas Health Resources because I'm a hard worker and a fast learner. I am eager to enter my field through THR's Versant program because I know I will be challenged and supported by the professionals around me, and I will gain the experience, skills, and judgment to navigate my career as a nurse confidently."
Rachelle's Answer
Try to find reasons more unique than being a hard worker and a fast learner. Are there qualities and characteristics listed in the job description that is more specific and descriptive? Most candidates lean on these typical descriptors, so it would be beneficial for you to dig deeper on this one.
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5.
What is your greatest weakness?
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.

Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!

Ryan's Answer #1
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Ryan's Answer #2
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Anonymous Answer
"I think my greatest weakness is that I'm a perfectionist. It often leads to me focusing too much on the details of a problem or being too independent because I worry that others won't complete tasks to the same level that I will. This can sometimes cause me to overwork and become burnt out. However, I have been working on improving this throughout nursing school and usually can find a balance."
Rachelle's Answer
You have done a nice job breaking down your weakness, and you show the interviewer that you are highly self-aware. I recommend spending another sentence or two discussing exactly what steps you have taken to improve on this weakness throughout nursing school.
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