How do you define excellent customer service?

The interviewer wants to hear your definition of excellent customer service to see that you have the traits and qualities they are looking for in a candidate. Your patients are considered customers because they are paying for your service and expertise and making the organization a profit. Excellent customer service can be taking the time to listen and acknowledge your patients' concerns, greeting them with a smile and by their preferred name, offering compassion and empathy, visiting them in recovery after a procedure to see how they are doing, and attending to their loved one's needs. Give an example of how you define and offer excellent customer service to your patients.