How to Answer: How do you define excellent customer service?
Advice and answer examples written specifically for a Thoracic Surgeon job interview.
5. How do you define excellent customer service?
How to Answer
The interviewer wants to hear your definition of excellent customer service to see that you have the traits and qualities they are looking for in a candidate. Your patients are considered customers because they are paying for your service and expertise and making the organization a profit. Excellent customer service can be taking the time to listen and acknowledge your patients' concerns, greeting them with a smile and by their preferred name, offering compassion and empathy, visiting them in recovery after a procedure to see how they are doing, and attending to their loved one's needs. Give an example of how you define and offer excellent customer service to your patients.
Written by Krista Wenz on November 21st, 2021
Answer Example
"I define excellent customer service as treating all patients and family members with respect and dignity, actively listening and responding appropriately, offering compassion and comfort, and being available to address any questions they might have. I also believe taking the time to check-up on my patients and offering my private number where they can call at any time displays excellent customer service."
Written by Krista Wenz on November 21st, 2021