Northwestern Memorial Hospital Mock Interview

Practice 31 Northwestern Memorial Hospital interview questions covering clinical excellence, patient safety, and Magnet recognition standards.

Question 1 of 31

Some of our positions require you to assess a patient over the phone. What are some of the steps you take to make sure you get the information needed to determine next steps?

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Michelle Krebs

Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.

Triaging over the phone is a really critical skill. Most health care systems have protocols, but the voice on the other end of the line makes a huge difference in putting that worried patient at ease or help them know what to do next. Show the interviewer how you have mastered this.

Michelle Krebs

Michelle Krebs has over 15 years of experience interviewing and hiring candidates in the healthcare and medical device industries.

"I have worked in a pediatric clinic on the triage line. Most parents, especially new parents, have so many questions about what is normal and what isn't. My number one strategy is to thank them for asking and not make them feel like it is just a little thing and that they shouldn't have called. My strategy is to listen, probe for more detail, and agree upon a solution they are comfortable with."

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Anonymous Answer

I would answer the line and assure the patient that I'm here to help and listen to what they need. Make the patient feel comfortable.

Lauren's Feedback

This is a great answer. I assisted with providing a bit more depth.

I try my best to build positive rapport with patients, whether it is in-person or over the phone. If I were assessing a patient over the phone, I would use a clear and warm tone. I would begin by explaining the purpose of the call so that the patient knows what to expect. I would try my best to help the patient feel comfortable and listen attentively to their responses. I would have a list of questions that were appropriate for their concerns and follow protocol to direct the patient to the next level of care.

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31Northwestern Memorial Hospital Interview Questions & Answers

1.Some of our positions require you to assess a patient over the phone. What are some of the steps you take to make sure you get the information needed to determine next steps?

2.At Northwestern Memorial Hospital we seek to hire individuals who are passionate about health care. Tell me why you are passionate about health care.

3.What is one thing you would change in your current job?

4.Walk me through your training and how it led you to where you are now in your career.

5.Tell us about a time you went above and beyond for a patient.

6.What is your patient care philosophy?

7.In order to work for Northwestern Memorial Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?

8.Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

9.If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

10.It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

11.Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

12.At Northwestern Memorial Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?

13.Northwestern Memorial Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

14.Walk me through a difficult situation you've had with a customer or patient.

15.How would you describe your personality?

16.Northwestern Memorial Hospital has a diverse workforce. When have you worked amongst a diverse group of people?

17.Do you prefer to work in a team based position or individually?

18.Northwestern Memorial Hospital supports a healthy work/life balance for all employees. How do you balance life and work?

19.What do you like most about your current position?

20.What is an idea you have brought to the table to make you more efficient in your job.

21.If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

22.If Northwestern Memorial Hospital hired you today, what would you accomplish first?

23.Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

24.With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

25.What type of work environment do you dislike working in?

26.In your opinion, what makes you a great problem solver?

27.Rate your problem solving skills from 1-10. How do you justify your rating?

28.What is your greatest weakness?

29.Why do you think you will be successful in this role with Northwestern Memorial Hospital?

30.Do you think it is possible to be a good team member, yet disagree with the leader?

31.Northwestern Memorial Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?