31 Northwestern Memorial Hospital Interview Questions & Answers
1. Northwestern Memorial Hospital has a diverse workforce. When have you worked amongst a diverse group of people?
How to Answer
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I am so glad you pointed out your need for diversity at Northwestern Memorial Hospital. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."
Written by Michelle Krebs
2. Northwestern Memorial Hospital was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
How to Answer
Are you willing to earn your way up if the interviewer does not want to offer you top compensation? Discuss with the interviewer what you would expect for compensation if offered this position.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I would be happy to earn my way to the top compensation level if required. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I understand I do not quite meet the qualifications of experience you are looking for and am willing to be compensated in adjustment to that fact. However, I do look forward to proving my worth to Northwestern Memorial Hospital in hopes to be considered for the median salary for the role."
Written by Michelle Krebs
3. Do you think it is possible to be a good team member, yet disagree with the leader?
How to Answer
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."
Written by Michelle Krebs
4. Why do you think you will be successful in this role with Northwestern Memorial Hospital?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with Northwestern Memorial Hospital. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I believe my success with Northwestern Memorial Hospital will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. I know all the key players in this region and stay informed of best practices."
Written by Michelle Krebs
User-Submitted Answer
"I believe my success with the Northwestern Memorial Hospital will come from my experience in working as a pharmacy tech and a prior authorization tech."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
Great start. You have transferable work experience, but I would add more detail in order for you to stand out. An interviewer is interested in knowing you can do the job, but how you do the job as well.
"I believe my previous experience as a Pharmacy Tech and an Authorization Tech will significantly assist my success at Northwestern Memorial Hospital. I have a natural affinity for people, as I love interacting with patients. I would like to bring my personality and skillset to this position."
5. What is your greatest weakness?
How to Answer
Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I believe I could improve on some technical skills including Excel and Word. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I know this will come off as cliche, but it's truthful. My weakness is in not delegating. I know what I want to be done and how I want it done, so it's often easier to do it myself. However, it can inhibit my ability to grow. I cannot take on every step of a project; I need to be able to give the task or a portion of it to another team member or direct report, let go of the control and know it will be taken care of. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction."
Written by Michelle Krebs
User-Submitted Answer
"I could improve on speaking up when something is not going right. Usually, I would fix the issue and not address the problem."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a great, transparent answer. I made minor edits, but this is certainly something that can be improved upon.
"I can improve upon speaking up when something is wrong. I usually solve the issue versus addressing the underlying problem. I would like to have more opportunities to grow in this area."
6. Rate your problem solving skills from 1-10. How do you justify your rating?
How to Answer
The interviewer wants to know how you would rate your problem-solving skills. Of course, you want to give yourself a strong rating; however, it's essential that you remain realistic. Everyone has room to learn and improve! Be sure to justify your score as well.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I rate my problem-solving skills as an 8/10. I will, on occasion, have times when I am not as efficient as I would like to be but all in all, I do feel that my problem-solving skills are above average. My supervisor and co-workers will attest to my fast reflexes when a problem arises, and they would also say that I remain calm under pressure."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I would say I get a solid 8.3 on a scale of 10. Seems weird to give myself something like a .3, but I think of it as an 83%, which is a B- teetering on a solid B. It's a solid grade, with definite room for improvement, since I'm certainly not perfect. The reason for the B-/B grade would be that I'm quick to take action and figure out the solution as I go, but sometimes I could benefit from taking a moment to pause and reflect or gather other contributors before taking action. That said, I believe I generally get the best outcome possible when faced with a challenge."
Written by Michelle Krebs
User-Submitted Answer
"I would give myself 8/10 only because everyone has room for improvement. When a problem comes to me, I am quick to take action and figure out the solution, but if I can't solve that, I would reach out and find someone that could assist me."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a very strong rating, which is fantastic. You have a strong sense of self, and I would like to highlight that.
"I rate my problem-solving skills an 8/10. I work well in stressful situations and become proactive versus reactive when addressing a problem or issue. I can always learn new ways to resolve problems, and I welcome opportunities to broaden my skills."
7. In your opinion, what makes you a great problem solver?
How to Answer
Employers want to know that you have a methodical approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I believe I am a great problem solver because I am sure to gather as many facts as possible, I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path."
Written by Michelle Krebs
8. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of situation offered in this position prior, to the interview. If you aren't completely clear on the workplace environment or culture, kindly ask the interviewer to expand on the work environment for you.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. My ideal environment is organized, collaborative, positive, energetic, and encouraging. I love working with like-minded people who set challenging goals for themselves. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving."
Written by Michelle Krebs
9. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
How to Answer
Employers expect employees to stay up-to-date on their respective field, and today's technology makes this reasonably easy! List several ways that you receive your industry knowledge and stay on top of trends.
Tell the interviewer about those daily update emails you receive from professional organizations, conferences you attend, and seminars you have taken.
Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. That question can start up a great conversation, and you may learn a thing or two as well.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"Every morning I listen to X Podcast because I find the information to be fresh, and valuable. In addition to this podcast, I also subscribe to a couple of industry blogs. One is ABC, and the other is XYZ. I greatly value the information shared between fellow professionals. What resources do you prefer to stay on top of industry trends and changes?"
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I am an avid fan of google alerts! I will receive an email with the related information any time there is a major headline about the healthcare services industry. In addition to this, I also subscribe to a couple of medical-related journals."
Written by Michelle Krebs
10. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.
Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."
Written by Michelle Krebs
11. If Northwestern Memorial Hospital hired you today, what would you accomplish first?
How to Answer
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate. If you want to make an impact with your answer, refer to the immediate needs of the company such as increasing budgets, or improving patient care, for instance.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Northwestern Memorial Hospital. I plan to make a positive impact very quickly."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"This question is a delicate one, and you need to show respect for the onboarding process, then give a moderately ambitious project that you could execute. This concept is often called your 'value proposition' in marketing. "Hire me because I'll do X."
But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment, it could make or break you. The best approach is to give a functional analysis of the employers' needs and your skills."
Written by Michelle Krebs
12. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
How to Answer
There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what Northwestern Memorial Hospital does.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I have a variety of interests within healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."
Written by Michelle Krebs
13. What is an idea you have brought to the table to make you more efficient in your job.
How to Answer
Everybody is looking to do more with less. Creating efficiencies is key in any job. Tell the interviewer, even if it is something small, something you've done to save time so you have more for the most important pieces of your work.
Written by Michelle Krebs on October 1st, 2018
1st Answer Example
"To save time, I started using OneNote for lists that I need to make versus paper notes. I can email them to other people and cross them off as I go eliminating the need for post-its that could get lost or ignored. I can also assign myself dates to ensure the tasks get done."
Written by Michelle Krebs on October 1st, 2018
2nd Answer Example
"I noticed I was responding to emails frequently throughout the day, distracting me from the other projects I needed to do. I started blocking off 2 times each day where I would respond to emails and noticed a huge increase in my productivity. I could actually focus on my work instead of all of the emails coming in."
Written by Michelle Krebs on October 1st, 2018
14. What do you like most about your current position?
How to Answer
The interviewer wants to see that spark when you talk about your favorite aspect of your role. If you are a new grad, feel free to use an internship experience. The interviewer will also be looking to see if the open position has some of the elements you really like included.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"My favorite part of the job is the age of the patients I work with. I absolutely love working with senior citizens. I am learning so much from them and I truly enjoy making their lives richer and fuller."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I love working for a small company. You truly feel like you can own the work and changes can be made very quickly as opposed to many layers of approval. I truly feel like I'm making a difference."
Written by Michelle Krebs
15. Northwestern Memorial Hospital supports a healthy work/life balance for all employees. How do you balance life and work?
How to Answer
It is essential to keep a healthy work/life balance to prevent burnout. Talk to the interviewer about how you can maintain that appropriate balance for yourself.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I find that with the right company, it's pretty simple to balance life and work. When I enjoy what I do it doesn't feel like a chore. I am always sure that when at home, my family gets my attention first. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I indulge in the things that make me happy, on my time off. By consistently rejuvenating in this way, I can give even more energy when I am at work."
Written by Michelle Krebs
16. Do you prefer to work in a team based position or individually?
How to Answer
In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."
Written by Michelle Krebs
17. Some of our positions require you to assess a patient over the phone. What are some of the steps you take to make sure you get the information needed to determine next steps?
How to Answer
Triaging over the phone is a really critical skill. Most health care systems have protocols, but the voice on the other end of the line makes a huge difference in putting that worried patient at ease or help them know what to do next. Show the interviewer how you have mastered this.
Written by Michelle Krebs on September 26th, 2018
Answer Example
"I have worked in a pediatric clinic on the triage line. Most parents, especially new parents, have so many questions about what is normal and what isn't. My number one strategy is to thank them for asking and not make them feel like it is just a little thing and that they shouldn't have called. My strategy is to listen, probe for more detail, and agree upon a solution they are comfortable with."
Written by Michelle Krebs on September 26th, 2018
User-Submitted Answer
"I would answer the line and assure the patient that I'm here to help and listen to what they need. Make the patient feel comfortable."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
This is a great answer. I assisted with providing a bit more depth.
"I try my best to build positive rapport with patients, whether it is in-person or over the phone. If I were assessing a patient over the phone, I would use a clear and warm tone. I would begin by explaining the purpose of the call so that the patient knows what to expect. I would try my best to help the patient feel comfortable and listen attentively to their responses. I would have a list of questions that were appropriate for their concerns and follow protocol to direct the patient to the next level of care."
18. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."
Written by Michelle Krebs
User-Submitted Answer
"I would describe my personality as very positive and happy to assist in any way. Very determined and driven."
Written by an Anonymous User
Our Professional Interview Coach
Lauren McCabe Reviewed the Above Answer
I really like your response. In a caring profession, interviewers want to see a level of skill and attentiveness. I included patient care and inner-office rapport building to supplement your response.
"I describe myself as a very positive, happy person who is always there to assist [patients and colleagues]. I love building strong relationships with my team members because it enhances the patient experience. I am extremely driven and passionate as well, and will go above and beyond to help others."
19. Walk me through a difficult situation you've had with a customer or patient.
How to Answer
Whether or not you are in a patient care role, we've all worked with a difficult customer. Describe the situation, your action, and the outcome, even if it wasn't good.
Written by Michelle Krebs on September 26th, 2018
Answer Example
"I had an angry patient who didn't think the doctor was coming in enough to check on his wife. She was stable and the doctor typically did rounds in the morning. I explained to him that the doctor would be in the next morning and he got very upset and was yelling. I let him vent, listened, and told him that I could see he was very upset. I told him I would talk to my manager to let her know of the concerns. She was able to to reach the doctor and he made an extra trip over to her room. He then explained that he would't be back until the morning, but that he could be reached by the nurse if he was needed. I took the time to listen and he calmed down in the end."
Written by Michelle Krebs on September 26th, 2018
20. Northwestern Memorial Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Written by Michelle Krebs
21. At Northwestern Memorial Hospital we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
How to Answer
Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Northwestern Memorial Hospital fit into your longer-term plans?
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"In 3-5 years I would like to see my career with Northwestern Memorial Hospital include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"One of the attractive points of working for Northwestern Memorial Hospital is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."
Written by Michelle Krebs
22. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
How to Answer
The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."
Written by Michelle Krebs
23. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
How to Answer
The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."
Written by Michelle Krebs
24. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
How to Answer
The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Northwestern Memorial Hospital is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Northwestern Memorial Hospital would be offering you.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"
Written by Michelle Krebs
25. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
How to Answer
The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Northwestern Memorial Hospital you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."
Written by Michelle Krebs
26. In order to work for Northwestern Memorial Hospital, you must be able to pass a full criminal background check. Do you consent to a full background check?
How to Answer
Working in the healthcare services industry means that you are in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Assure the interviewer that you are able and willing to pass a complete background check. If you have a criminal record, you must disclose this.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I have a clean criminal record and am happy to comply with any background check you require of me."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"No problem. I understand that it's part of the job. But I want to be up-front, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions you have."
Written by Michelle Krebs
27. What is your patient care philosophy?
How to Answer
It's always a great idea to research the company before your interview. You want to get to know their care philosophy so that your answer can reflect what is important to them. What is the core of your care philosophy? Keep your answer concise yet sincere.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"Every day at work, I remind myself that everyone I come across has their struggles. Every person we care for has a story. I make sure to get to know my patients whenever possible. Everyone has the right to compassionate care."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I have three philosophies when it comes to my work. One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Every day I learn something, and that's because I choose to get better.
Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need a lot of attention; some want less, and some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need."
Written by Michelle Krebs
28. Tell us about a time you went above and beyond for a patient.
How to Answer
The interviewer wants to know that you won't be doing simply the bare minimum for your patients. The extra things make a difference. Give the interviewer a specific example of something you did that was extra special.
Written by Michelle Krebs on October 1st, 2018
1st Answer Example
"I have a patient who comes in regularly to the clinic who is really into sports. I make sure the latest editions of Sports Illustrated are waiting for him to make the time go faster. He also loves our home town sports team, so I make sure to ask him questions about the team and he loves talking about it. Nobody wants to be sick, so anything I can do to make his day brighter, I want to do."
Written by Michelle Krebs on October 1st, 2018
2nd Answer Example
"For example: "I found out from his son that one of my patient's was a veteran. I thanked him for his service and asked him some general questions to get a sense on whether or not he wanted to talk about it. He gave me a lot of information, so each time I went back to his room, I asked more questions. He felt such pride talking about his service. We really connected and he told one of the other nurses, who happened to be my supervisor, that he really liked when I was his nurse. I am happy I could make him feel good."
Written by Michelle Krebs on October 1st, 2018
3rd Answer Example
"these skills are valued by reputable vendors, and I'd like to represent a company that wants to create long-term sustainable partnerships."
Written by Michelle Krebs on October 1st, 2018
29. Walk me through your training and how it led you to where you are now in your career.
How to Answer
Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with Northwestern Memorial Hospital."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."
Written by Michelle Krebs
30. What is one thing you would change in your current job?
How to Answer
The interviewer wants to know what element of your job that might be causing you to look for another. Also, if there is a problem, the interviewer also wants to see if you can come to the table with a solution.
Written by Michelle Krebs on October 1st, 2018
1st Answer Example
"We are using a really old electronic medical record system. It is frustrating, because it doesn't work the way a more modern one would and it takes a lot of time to navigate. I started researching what some of the larger systems have and they are really expensive, I think. I pinged somebody in our government relations area to see if there were any grants that a smaller facility could be part of. Last I heard, they did find an applicable grant and we are now trying to get funding for the new EMR system."
Written by Michelle Krebs on October 1st, 2018
2nd Answer Example
"For example: "We have a seniority based process for determining who works holidays. This makes it really hard for new people who come in because they get last pick. I recommended a different process where we rotate each year who gets what holiday and that way it is fair. Then, when new people start, they don't feel like they are given last choice and will feel better about working here."
Written by Michelle Krebs on October 1st, 2018
31. At Northwestern Memorial Hospital we seek to hire individuals who are passionate about health care. Tell me why you are passionate about health care.
How to Answer
Assure the interviewer that you are dedicated to a meaningful career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Northwestern Memorial Hospital as long as possible.
Written by Michelle Krebs on September 26th, 2018
1st Answer Example
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Northwestern Memorial Hospital is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."
Written by Michelle Krebs on September 26th, 2018
2nd Answer Example
"I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."
Written by Michelle Krebs
3rd Answer Example
"This career is not just something I want to do 8-5 to get by; it's something I want to BE. I want to be someone who dedicates themselves to a craft. I chose healthcare because the learning opportunities are endless. It's constantly evolving. I find the human body is fascinating, and I think that society is only healthy when it cares for its wounded."
Written by Michelle Krebs