Describe a time you successfully trained a new staff member on security procedures.

Why the Interviewer Asks This Question
Focus Your Answer On
What to Avoid
Entry Level Example
Answer Example

The interviewer would like you to provide a detailed story-example of a time you trained someone on an essential security procedure to determine if you have the leadership skills they are looking for in a Security Manager.

If you are an experienced Security Manager, you have likely trained many Security Officers and other personnel on security-related tasks and related administrative duties. If you are new to your career as a Security Manager, maybe you have helped a coworker overcome a gap in their security-related knowledge. Or, perhaps as a student, you have helped another student understand a security-related concept.

Focus on using the STAR framework (Situation, Task, Action, Result) to discuss when you trained another individual on an important security topic. Using this framework and the suggestion shown in the answer example will help you formulate the best response.

While you want to be detailed in your response, you should avoid rambling. Using the STAR framework to formulate your response will help you give a detailed and concise answer.

"Since I am new to the industry, I have not trained staff members on security procedures yet. However, I was the gym manager at my previous employment, and one of my job duties was training new staff members. I would train anywhere from one to eight members at a time, going over policies and procedures and emergency preparedness. I feel confident in my communication skills and public speaking. I am sure that confidence will carry over when I have the opportunity to train staff members on security procedures."

"(Situation and Task) As the Security Trainer for my current company, I train recruits and prepare them for their state licensing exam through the Bureau of Security and Investigative Services. Once they pass this exam, they can work as fully trained and licensed Security Officers. My latest class of recruits held ten recruits. (Action) I spent a great deal of time working with each person on understanding the fundamentals of security protocols, the ins and outs of security software, and ethical decision-making in the security industry. (Result) Eight of the ten recruits successfully gained their Security Officer License on the first attempt. I am very proud of this successful track record and attribute this to my open and communicative teaching style. These recruits know that they can ask any questions and come to me for a clear explanation on any topic that they may find confusing. I am eager to take this training experience and apply it to your Security Manager role."

How to Answer: Describe a time you successfully trained a new staff member on security procedures.