At the NHS, we're committed to working together for patients, which is part of our core value system. How do you promote teamwork and collaboration within the ward?

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The NHS leadership team promotes collaboration and teamwork as core values. As a ward clerk on the team, you will work alongside other clerks, medical secretaries, nurses, nursing assistants, physicians, and other clinical care providers. When healthcare team members work together for the good of their patients, the quality of care and outcomes improve significantly. Think about ways you support other staff. Describe how you promote teamwork and collaboration in the workplace and support these core values.

"I promote and contribute to effective communication in the workplace. To avoid frustration or delays, it's important to communicate updates and changes promptly. For example, if there are patient cancellations or the computer systems are down, you must ensure everyone has that information so you can work together to overcome the obstacle and avoid more hardships. It's also important to collaborate to ensure patients have a good experience and receive the care they need. When a patient calls in, and I take a message, I must follow through with the appropriate team members to ensure we get back to that patient with the information they need, like a test result or instructions for a procedure. We all rely on one another to ensure our office functions smoothly, which requires everyone to work together and be willing to help one another achieve common goals."

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"I promote teamwork and collaboration by communicating effectively. Every team member is made aware of their daily roles so they clearly understand them and those who are struggling with their roles receive help from the team to make the job go smoothly and give the best care to the patients."