30 Medical Transcriptionist Interview Questions & Answers
1. Do you feel you have a strong grasp on medical terminology, and why do you think it is important to understand it?
How to Answer
As a medical transcriptionist, you will listen to and transcribe reports regarding patient's health each day. Although you may not be treating someone, like a physician does, the information that you type while creating a report is used to help the healthcare team evaluate a patient's condition and develop a plan of care. The interviewer wants to know that you have an understanding of what you are typing. Explain your depth of medical terminology understanding and why it is important for a transcriptionist to know the meaning of medical terms.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"One of the first things I learned while in school to get my certification as a medical transcriptionist was medical terminology. We started with basic terminology and medical abbreviations, and as the course progressed, so did our coursework and terminology understanding. I think it is very important for a transcriptionist to understand what she is typing so that if there are any errors, we can help to identify them before results are given."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I believe it is very important for a medical transcriptionist to have an understanding of medical terminology. Although we are not treating the patient, our reports are used by the people who are. If something is not transcribed correctly, or the terminology points to something that is not accurately reported, it could result in a misdiagnosis of a patient or an inappropriate plan of care being established."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I do feel like I have a strong grasp on medical terminology. I have worked as a transcriptionist for (X) years and believe that it is very important for us to have an understanding of what we are typing. Anyone can make a mistake, whether it is the person dictating information, or the person typing. If we all have an understanding of terminology, we can work together to make sure accurate information is in the report so that the care team can implement an effective plan of care."
Written by Darby Faubion on January 22nd, 2019
2. How do you handle a patient yelling at you?
How to Answer
Many times you'll have sick patients visit your clinic and you'll find yourself in the wrong place at the wrong time. Tell the interviewer how you would handle an upset patient. Would you allow them to vent and listen to the concern or would you stop the conversation once you noticed it was going to be heated?
Written by Rachelle Enns
Answer Example
"When I've had patients yell at me I just listen. Most times I've found that they are just upset with the situation and not at me. Once I'm able to hear their concern I can sometimes help them with the problem and make them happy."
Written by Rachelle Enns
3. What makes you feel motivated to do a good job?
How to Answer
This question is practically begging you to highlight your positive attributes. So don't give a vague, generic response - it tells them very little about you. Instead, try and use this question as an opportunity to give the interviewer some insight into your character, and use examples where possible.
Written by Rachelle Enns on January 22nd, 2019
Answer Example
"I've always been motivated by the challenge of a tough situation. When I volunteered as an activities aide, I came across a particular patient who refused to participate in any activities. I was told he was 'always gruff and impossible.' I talked with him and was able to find something we had in common, which calmed him down. After the patient saw me make an effort to better understand his situation, he became much more agreeable to my aide. I love facing and overcoming challenges on such a personal level."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I can think of several things that motivate me to do a good job. First, and most importantly, is knowing that patients and their family's trust me to care for them. Being able to encourage patients who may otherwise be alone, to get involved with activities and see their happiness when doing so makes my job as an activities aide all worthwhile."
Written by Darby Faubion on January 22nd, 2019
4. How would your coworkers describe you?
How to Answer
Questions such as this one are asked with the aim of getting you to discuss some of your qualities, perhaps hidden, that you wouldn't have mentioned if you weren't asked. Remember to share positives, but not sound conceited.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I believe those that have worked with me would say that I am approachable and that I am willing to work hard to make teamwork effective."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"My colleagues will tell you that I am a team player and that I am someone they feel comfortable coming to when they need an extra hand or someone to talk to."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I feel confident that my coworkers would speak well of me. I am hardworking and passionate about, not only my patients, but an advocate for fellow employees, as well. I always try to show appreciation."
Written by Darby Faubion on January 22nd, 2019
5. Has there ever been a time that a supervisor was rude to you in front of another employee, and how did you/would you handle the situation?
How to Answer
Knowing how to keep your cool in a stressful situation is important no matter what job title you hold. While no one wants to be embarrassed or made to feel inadequate, if a situation should arise that is uncomfortable, the interviewer wants to know that you will handle it professionally. You can share a personal experience, as long as you remember to end the answer on a positive note.
Written by Rachelle Enns on January 22nd, 2019
Answer Example
"We all have days that we may feel a little 'out of sorts.' That's understandable. While I don't like the idea of being made to feel inadequate or having someone be rude to me, I have learned to try and remain calm and display a professional attitude. If a supervisor were to be rude to me, I would ask him if we could speak privately and discuss the situation. Making a public display of my feelings may only add to the frustration of the moment and that would not be beneficial to anyone."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I did have a supervisor who yelled at me in front of other employees at a previous job. While the situation was very upsetting, I held my composure and asked to speak with her privately. When we were in her office, I told her how her outburst made me feel and asked what I could do to help remedy the situation. She was apologetic and explained to me that something had happened that was not related to me at all and that her emotions got out of hand. Before the day was over, she apologized to all of the employees who witnessed the outburst. I think it is important to remember that we all have days when things don't go as we would like and we need to be kind, even if others are not quick to be kind to us. A little kindness goes a long way when resolving conflicts."
Written by Darby Faubion on January 22nd, 2019
6. What are some administrative skills you have that you think could be of benefit to this department, if you were offered a position here?
How to Answer
As a medical transcriptionist, your experience with administrative skills is a great asset. This is a good chance to give yourself a pat on the back, so to speak. Just remember, highlight your skills, but be prepared to follow through with proficiency if you say you are able to perform a particular skill.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I took classes in business computer applications where I learned different computer skills and programs. I feel like I can use these skills to become an asset to this department as I fulfill the role of a medical transcriptionist."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I actually worked as an administrative assistant before I chose to become a medical transcriptionist. The skills I learned during that part of my career are something that I have been able to utilize as a medical transcriptionist. Some of those include reading and understanding patient records and making sure that records are matched with the correct patient."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"Throughout my experience as a medical transcriptionist, I have learned several other administrative skills. Some of those include medical coding and billing, handling correspondence and appointments, and helping to facilitate hospital admissions by providing the proper documentation to the receiving facility."
Written by Darby Faubion on January 22nd, 2019
7. Tell me about a time you had to deal with significant changes in your workplace. How did you manage those changes?
How to Answer
In any healthcare setting, change is inevitable. Technology, processes, leadership, laws and organizations change on a regular basis and with change at a high level comes changes in work processes. For this question, it is important to stress how you are open to change when it makes the end results better for, not only the patient, but for those who work with you. As a medical office manager, you should be able to recognize changes that are needed and be prepared to address them with employees and provide any training necessary. Talk about a specific change you had to endure in the workplace and express how you embraced the change.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"While I was in college, I worked at a large grocery store as a cashier. The company replaced their previous registers with touchscreen systems. Although it was very different from the older equipment, I learned the new equipment quickly and was even able to train other employees on how to use it effectively."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"The biggest change that I had to endure was an organizational merger when a private hospital I was working for merged with a larger health system. During this merger, employees were introduced to a new work facility, new management personnel, and had to adjust to new policies, procedures, and scheduled. I chose to focus on what I believed would be a positive end-result and worked closely with the team I was assigned to. We made it through the merger and were able to provide great care to our clients, which is, after all, our number one priority."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"While I was in college, I worked in a medical office for extra credit. The corporation purchased some new equipment that was expected to help cut our documentation time significantly. Several of the employees in the office were not happy about the new equipment and programs. I chose to keep a positive attitude and learn as much as I could."
Written by Darby Faubion on January 22nd, 2019
8. Are you stronger with recorded dictation or live dictation?
How to Answer
Being able to balance your hectic work schedule with your personal responsibilities and goals is often difficult. Psychologists today say that having a healthy work/life balance is crucial to help prevent becoming too stressed which could result in physical complications. The interviewer wants to know that you identify with the need for having a healthy life balance.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I really enjoy being outdoors. Anything that has to do with bicycling or hiking is something I could do every day. When I'm off work, I like to spend some time each week in the outdoors. It's good exercise which helps reduce stress and anxiety and helps promote good heart health, as well."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"You're right. Work can be stressful at times. I think that's true with any profession. I try to leave work at work, so to speak. I enjoy cooking and gardening and on my off time from work, I dedicate a great deal of time to those hobbies. It helps me feel productive, but not overworked."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I am actually a black belt in karate. A few evenings a week I help teach a youth karate class. It is a great way to relieve stress for me and to help teach youth the importance of discipline and self-care."
Written by Darby Faubion on January 22nd, 2019
User-Submitted Answer
"As a medical student, I have only listened to recorded dictation, and knowing my limitations would say I am stronger with recorded vs live dictation."
Written by an Anonymous User
Our Professional Interview Coach
Rachelle Enns Reviewed the Above Answer
Given your experience, that's a good conclusion :) If applicable, you could also discuss the fact that you are open to learning/trying live dictation.
9. Have you ever trained new employees, and is this something you may be interested in doing?
How to Answer
Employers value employees who are willing to help others and not make the job all about themselves. Being willing to train new employees and help the team work more efficiently shows strong leadership qualities. If you are comfortable with training other employees, you can say so. However, if you are not, don't be afraid to tell the interviewer.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I have never worked in a supervisory role, but as I gain experience, I would be happy to share my experience and knowledge with others. We all have to learn from one another and I want to do my part to make our team strong."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"Before I became a medical transcriptionist, I worked for a large grocery store chain and was the manager over two stores. I was responsible for hiring new employees and overseeing their training. I would be willing to mentor any new employee, as needed."
Written by Rachelle Enns on January 22nd, 2019
10. In an effort to reward experience, salary within our company is often commensurate with an employee's work experience and history. Are you comfortable with someone making a higher salary than you, but doing the same job?
How to Answer
Most employers do offer higher salary incentives to get more seasoned employees. This is not meant to devalue a person's knowledge or experience, but rather paying for more experience. It is important to note that the interviewer is not saying you will definitely make less than someone with more experience. Many times this question is to see how you respond and how badly you want a position. If an employee is willing to put in the work and earn the pay increase, employers often see them as someone worth investing in. This is a good time to ask what the beginning salary is and discuss options that are negotiable such as benefits and paid time off.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I don't have a problem with someone who has more experience than me making a higher salary. I respect the experience that others have and know that I will have to prove myself."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I realize that salaries are often determined by the amount of experience an applicant has. I appreciate the fact that employers recognize experience as a factor in determining pay and am willing to show that I am worthy."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I understand that years of experience are often rewarded with higher earning. I feel, given the chance to demonstrate my knowledge and skills, you will find that I am capable of doing the job as well as some of the more experienced employees. Having said that, I will not turn down an offer of employment because of a difference in pay based on my present lack of experience. With that in mind, what benefits are available for someone coming on board with your company with my resume?"
Written by Darby Faubion on January 22nd, 2019
11. If there were an emergency situation within your department, what would your course of action be?
How to Answer
Just because a medical transcriptionist does not provide direct patient care, that does not mean that you won't be in an area where a potential emergency occurs that requires you to think fast and to provide assistance to others. The interviewer wants to know that you understand your role and responsibility in the event of an emergency.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"If an emergency were to occur in my department, I would follow the facility's protocol. The type of emergency would determine whether I am to stay in the area and assist with evacuation of patients, employees, or equipment, or if I need to leave the area myself."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"First and foremost, patient and employee safety is a priority. Depending on the nature of the emergency, I would assist in making sure that all patients and staff within my area are accounted for and out of danger's way. If moving equipment is a necessity and all people are safe, I would move whatever equipment I can without putting myself in harm's way."
Written by Rachelle Enns on January 22nd, 2019
12. If you were offered an employer-sponsored opportunity to go back to school, within the medical field, would you accept the opportunity? If so, what would you like to study?
How to Answer
Many employers offer opportunities for their employees to return to school to get an advanced degree or to become certified in a particular area. Wanting to go back to school is not something that will likely disqualify you from employment. Rather, it gives the interviewer a chance to see what interests you. Share your thoughts about returning to school/training.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I just finished school to become certified as a medical transcriptionist. Although I may decide to continue my education later, I don't think that is something I am ready to commit to at this time."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I have considered going back to school a few times before, but have never taken the step. If I were offered an opportunity to go back to school, while still being able to work, I may consider it again. Much of my reservation has been that I did not want to sacrifice my job to go to school. I would not want to leave the medical field, but may consider something more hands-on, such as a nurse or therapist."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I love being a medical transcriptionist. I don't have any plans of going back to school in the foreseeable future. However, if I were to ever entertain the idea, I believe I would like to stay within the administrative side of the medical field so that I can work in an office type setting."
Written by Darby Faubion on January 22nd, 2019
13. How do you handle conflicts with a coworker or supervisor?
How to Answer
Any time you work with someone else, there is a chance of having a disagreement about something at one time or another. The interviewer knows this. It's human nature for people to have their own opinions. What is important to the interviewer in this question is whether or not you are willing to compromise and work through difficult situations with your co-workers. Being unwilling to compromise or find alternative solutions to a dispute can affect everyone on the team, even if it is indirectly. Sharing a personal experience is OK, but do not embellish it to 'be the hero.'
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I am usually a very soft-spoken person and strive to be the 'peacekeeper.' I can't recall any specific incident of a disagreement. I would like to think if a disagreement should arise that I can remain objective and willing to resolve the issue without incident."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I believe if we think about it, each of us could remember at least one disagreement with a friend or co-worker. Although I consider myself to be pretty easy-going, I am also very passionate about my patients and the care that they receive. I have been aware of disagreements between other co-workers, but really like to think of myself as more of a peacekeeper. I feel like professional people should be able to discuss things logically and come to an agreement that is satisfactory for everyone involved."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I think the most common disagreement between myself and others have involved our personal feelings about how healthcare should be carried out. However, I have learned, as have most of the people that I have worked with, that while our opinions are important, plans of care are designated by strict guidelines and with the input of everyone on the care team as well as the patient. Learning to respect those guidelines and patient wishes usually resolves issues that arise."
Written by Darby Faubion on January 22nd, 2019
14. Is there a specialty area that you are more familiar with and prefer to transcribe reports for?
How to Answer
While not every job will allow you to choose the type of reports you prepare, some larger medical facilities/organizations have medical transcriptionists that work within each specialty area. If you are familiar with a certain area of medicine, being able to understand what you are typing often makes for more accurate reports, as a transcriptionist can pick up any errors or the need to modify the structure of a sentence. If you have a preference, share it with the interviewer. Remember, though, to mention that you are willing to work where you are needed.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I am a new medical transcriptionist and haven't had a chance to find a specialty that really speaks to me as a favorite. Knowing what I do, so far, I really like general medicine. So, doing medical transcriptionist for a family practice clinic would probably be something I would enjoy. I look forward to learning and growing in this field and being an asset wherever I am needed."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I think my all-time favorite area of medicine is cardiology. There is something about the heart and how it functions that has always been interesting to me. If I had a choice of specialty, that would certainly be it. However, I love what I do and I am excited about the possibility of becoming a part of your team. Having said that, I would accept an offer of employment, regardless of the area of specialty."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I have worked in several different specialty areas and clinics as a transcriptionist. There are several that I find very interesting, but there isn't one that I prefer over another. I think working with a variety of different cases keeps things from becoming monotonous. I am interested to know what areas your facility needs a medical transcriptionist in and if you feel that I would be a good fit for any of them."
Written by Darby Faubion on January 22nd, 2019
15. Are you able to decipher what a speaker with a heavy accent is saying easily?
How to Answer
A medical transcriptionist may work with any number of physicians. Having a keen ear and being able to listen to and understand what someone is saying is a must. The interviewer wants to know that you have some experience in deciphering what someone is saying, even if there accent differs from what you are most accustomed to working with.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I am a new medical transcriptionist and am still learning how to decipher some of the heavier accents. I am usually able to understand most of the speech by listening to entire sentences and/or replaying a part of the recording. I am sure with time and experience I will be able to understand with even more ease."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I have been a transcriptionist for (X) years and have worked with physicians from different nationalities whose accents were varied. I have learned to minimize as many distractions as possible so that I can focus on what the speaker is saying on the recording and to replay anything that I am unsure of. If I am still unsure of what the speaker is saying, I will ask a coworker to see if they can help me decipher the speech. For the most part, I am usually able to understand different accents easily."
Written by Rachelle Enns on January 22nd, 2019
16. What do you find satisfying about being a medical transcriptionist?
How to Answer
Sharing your thoughts about what makes you enjoy your job will tell the interviewer a bit about you and what drives you to do a good job. This is one of those 'get to know you' questions. Remember to share what you like about your job, but don't embellish your answer just to come across as the perfect candidate.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"One thing I really like about being a medical transcriptionist is the flexibility of the job. Medical transcriptionists can work in offices or from home. I was drawn to this career because I knew that I could have some flexibility, if needed."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I'm task oriented and self-motivated. I actually enjoy having a lot of work to do and challenging myself to complete my work in a timely manner. I also really like typing and the feeling of bringing a sense of perfection to the job."
Written by Rachelle Enns on January 22nd, 2019
17. Should a medical transcriptionist modify a speaker's sentence so that it makes sense?
How to Answer
Each speaker who dictates information for a report that is to be typed has his own way of speaking. Many times a transcriptionist may get what others may consider half a sentence, or simple phrases. It is important to remember when interviewing for this position that the interviewer has likely done transcription or is, at the very least, very familiar with what you have to do. Using your knowledge of medical transcription, how reports are dictated, and your experience as a transcriptionist to answer this question.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"Modifying a report for proper grammar is acceptable. However, changing the order of a report, or any information is not. If there is ever any question, it is always best to contact the speaker for clarification and then type the report according to their response."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I think the answer to this question can vary, depending upon how the information was dictated for the report. Some doctors use the same order of information and expect transcriptionists to add the appropriate information. For example, I once worked with a doctor who would state the patient's name, date of birth, and vital signs, always in the temperature, pulse, blood pressure, respiration order. He would not actually say 'temperature' or 'pulse'. I had to learn his method of dictating information so that I could type the report accurately in a way that others could read it and understand it. In these instances, it was necessary to modify the speaker's sentence to make the report accurate. However, I do not advise any transcriptionist to add information that was not part of the speaker's findings to embellish the language of the report."
Written by Rachelle Enns on January 22nd, 2019
18. What are some things that you enjoy doing in your free time outside of work?
How to Answer
No matter what profession a person chooses, everyone needs some time to unwind and relax. Psychologists today say that a healthy balance in life allows a person to recharge and refocus which can result in better productivity at work. The interviewer simply wants to know what you do for you. Maybe you have a favorite pastime or hobby. This is yet another way for the interviewer to get to know you as a person.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I have been so busy with school that I have really not spent a great deal of personal time doing anything but studying. When I was younger, I loved horses and have thought about getting involved with riding again. That is one thing on my bucket list that I plan to start as soon as I am able."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"One of my favorite pastimes is writing. After a busy day at work, I like to journal or write articles for a blog that I author. Both of these forms of writing allow me to release any feelings of frustration I may experience, especially after a stressful day or a difficult situation at work. The writings in my journal are private and my way of 'letting it all out.' The blog articles, on the other hand, are my way of using creative writing to share stories with my followers."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I love to travel! I usually take a cruise at least once every year. When I go, I completely unplug from everything electronic and take a good book. I like to sit on the balcony and read and just soak in the beauty of everything. I think we all need some time to relax and unwind from time to time."
Written by Darby Faubion on January 22nd, 2019
19. Everyone values different traits in people. If you were the hiring official, what characteristics would you look for in the people you were interviewing for a job?
How to Answer
There is more than one reason for asking this question. First, the interviewer wants to know what qualities you think are important to perform this job. Second, and most importantly, your answer will tell the interviewer if you hold yourself to the same standard as you do others. If you want to see certain characteristics in your peers, you should be able to tell the interviewer with confidence that you possess those traits, as well. This question is one that interviewers often use to distinguish sincerity on the part of the candidate.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"If I were hiring someone, I would look for someone who is passionate about the job and about patient care. I also feel that being approachable and willing to learn is very important."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I believe that honesty is important no matter what job title a person holds. I have found that being honest with people creates an atmosphere of mutual trust and respect. Those qualities, I feel, are essential when building rapport with patients and co-workers."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"We all possess different qualities and that is what makes a great team. If I were responsible for interviewing and hiring new employees,I would look for someone who has a genuine interest in the job and a desire to grow and learn. None of us knows everything there is to know about each disease or treatment. Being willing to learn and share what we've learned with one another makes us a better team and benefits our patients and those who will need care in the future."
Written by Darby Faubion on January 22nd, 2019
20. What is your least favorite thing about being a medical transcriptionist?
How to Answer
If asked, most people can think of something that they wish they could change about the job they do. The interviewer understands this and does not expect you to say that everything is perfect. However, when you answer this, make sure that you follow up anything that may seem negative with a positive thought. This will show the interviewer that, although there may be things that you would like to change, you are happy with your career choice and that you have the kind of positive attitude that all employers look for.
Written by Rachelle Enns on January 22nd, 2019
Answer Example
"I have always enjoyed my job as a medical transcriptionist. I suppose if I had to pick my least favorite thing, it would be that there is little interaction with other people. While I do have coworkers and friends, much of my day at work, I am listening to recordings and typing what I hear. However, I knew this going into this profession. So, I make sure I have plenty of time with friends and family, social interaction, when I am not working. It creates a good balance in my life."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I have always been a bit of a loner, and I think that's why I chose a career as a medical transcriptionist. So, the lack of constant social interaction, while others may find it negative, does not really bother me. I suppose the thing that I would say I dislike most is the fact that I sit for long periods of time while listening to dictation and transcribing. Whenever it's time for me to take a break, I try to take a walk outside or go somewhere so I can really stretch my muscles. It helps with the feelings of stiffness from sitting at a computer all day. Other than that, I really love what I do."
Written by Darby Faubion on January 22nd, 2019
21. We all have areas of our lives that we would like to change or improve. What would you describe as your biggest weakness, and what are you doing to address that weakness?
How to Answer
This is probably one of the most dreaded questions in a job interview. Answering this question requires self evaluation and honesty. Remember, whatever weakness you decide to share, make sure it is not a key characteristic needed to perform your job as a phlebotomist.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"One of my weaknesses is that I often get nervous around people I don't know. I know we all do that to a certain degree, but for me, it has become something that I am aware of. I now try to attend social activities where I know there are going to be opportunities to meet new people so that I can overcome social anxiety."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I think one of my biggest weaknesses is that I can get sidetracked easily. I recognize that in myself and have made a conscious effort to plan my day as much as possible and to stay on target."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"My biggest weakness has got to be that I take on too many projects at once. While being involved and participating in various things is fun and can be good for a person, I tend to take on several things and then leave some projects unfinished. I have begun to limit myself to only taking on a few projects at a time so that I can devote the necessary time to staying on task."
Written by Darby Faubion on January 22nd, 2019
22. There are times when reports are needed urgently and it is up to the transcriptionist to get the work done quickly. Do you work well under pressure?
How to Answer
Although most days a medical transcriptionist is not expected to get reports out immediately, there may be times that a report needs to be typed quickly so that it can be sent to another physician or facility. The interviewer wants to know that you are capable of handling situations that may arise and need to be resolved quickly without feeling overwhelmed. If you have a personal experience, feel free to share it now.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I do work well under pressure. Although I don't rush through things, I like to think of each report as if it were my test results and I am waiting for them. This reminds me that there are other people, just like me, who are relying on accurate reports as soon as possible."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I feel like I work well under pressure. For me, knowing that there is a deadline to meet gives me drive to work harder and get things finished. I have never been one to leave things until the last minute and then try to hurry through."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I have been a transcriptionist for (X) years and most of the time, this job is not one that requires a lot of 'under pressure' work. However, there are those occasions that reports are needed quickly so that a patient can take them to specialist visit or so that the physician can have a written report of what the findings of a test were. I have found that the best way to keep from becoming overwhelmed is to check the list of everything I need to accomplish in a day and prioritize things by the order in which they need to be complete. That way, I can get my work finished in a timely manner and I won't feel so overwhelmed if something urgent should come up that I need to handle right away."
Written by Darby Faubion on January 22nd, 2019
23. What are your long-term professional plans?
How to Answer
Knowing what goals you have and any changes you anticipate in your life will give the interviewer an opportunity to evaluate two things: 1. what positions are available that won't disrupt your plans and, 2. are you interested in having a long-term relationship within the company? Either way, being upfront and honest is always appreciated.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I am a new medical transcriptionist and am very excited about growing and learning in this field. At this time, I don't have any plans in the foreseeable future of going back to school or changing career paths."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I would really like to find a position where I can really become established and work for the long-term. I am satisfied with my role as a medical transcriptionist and want to continue along this path."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I have reached a place in my career where I want to find a place to become part of a team and stay there until retirement. Younger, less experienced workers may change jobs until they find their niche, but for me, being a medical transcriptionist is very fulfilling."
Written by Darby Faubion on January 22nd, 2019
24. If you had typed a test report of one of your family members and knew they were waiting for the results, would you feel comfortable telling them the results?
How to Answer
Don't fall for this!! Many times interviewers will ask questions that have the 'do you feel comfortable' phrase to see if you will be nervous under pressure. Listen to the whole question here. A medical transcriptionist has access to patient records every day while transcribing physician's notes, etc., but only medical staff such as a doctor or designated nurse can give test results. This is where your integrity as a medical professional cannot waiver, even for a family member. Show compassion toward the person wanting results, but be confident about why you cannot and will not give them the result yourself.
Written by Rachelle Enns on January 22nd, 2019
Answer Example
"I know how frustrating it can be waiting on test results. However, my job as a transcriptionist is not direct patient care. I would tell my family member that I am not allowed to discuss any information in any reports that I may see and that she has to either call her doctor's office or make an appointment to go in to get her results."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"This has happened to me several times through the years. I think people naturally worry about test results and if they feel like someone can give them the results quicker than they can get them by making a doctor's appointment, they want to do whatever they can to get the information. However, as I have done in the past, I would tell anyone asking me for information that I am not authorized to give out results of any kind. I would also encourage them to talk with their physician and explain that, even though I know some medical jargon and type medical reports, I am not trained on what results could mean or on how to implement a plan of care."
Written by Darby Faubion on January 22nd, 2019
25. Has there ever been a time when you had to make a decision based on good ethics when others would not?
How to Answer
Careers in healthcare require ethical conduct at all times. The interviewer wants to know that, even if your peers are not willing to stand up for what is right, you will be. If you can give an example of a time you had to stand up for the right, share it. Just remember to never mention names or specific information that could result in the compromise of patient confidentiality.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"When I first began working as a medical transcriptionist, someone who was training me chose to email files of some records that I had transcribed to her personal email so that she could review them at home. I knew that this was a violation of patient confidentiality and could have caused me to be discharged from the training program. I reported the issue to the department supervisor."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"When I was in college, someone in my class stole a copy of a final exam before it was given and distributed copies to others in the class. The instructor found out said that, unless the person who stole the test came forward, the whole class would be given an 'F' for their grades. I had been approached by someone with a copy of the test and I privately told the instructor that I knew who had taken the exam. The instructor was kind enough to keep our conversation private and made a new test to be administered. I didn't want to be involved in the frustration of the situation, but I also didn't want innocent students to receive failing grades because of someone else's bad decision."
Written by Rachelle Enns on January 22nd, 2019
26. What makes you feel you will be a good fit for our organization?
How to Answer
Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you meet and exceed expectations with their organization. Discuss the reasons why will you be great at this particular job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I feel I have the education and skills necessary to become an asset to your organization and I believe, given the opportunity, I can prove that."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I know I will be successful in this role because I have been working as a medical transcriptionist for (X) years, and have taken that time to build strong relationships with physicians and staff of several health organizations. Also, I take additional classes, when they are offered, on new programs to help facilitate better record keeping."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I believe I will be a good fit with your organization for a number of reasons. Of course, my years of experience as a medical transcriptionist is something I believe will make me an asset. Also, I have had opportunities throughout my career to build strong rapport with physicians and clinicians in a number of facilities locally. I am very active in many public outreach programs and am well-known in the community. I feel these things could be beneficial when helping to establish relationships with new clients or practitioners within the facility."
Written by Darby Faubion on January 22nd, 2019
27. What made you choose to become a medical transcriptionist?
How to Answer
Interviewers almost always ask why a candidate chose a particular career. When you answer this question, highlight some positive things about being a medical transcriptionist.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"My love for computers and for medicine seemed to collide when I was trying to decide what career path I wanted to take. I did some research and realized I could have a part in both by becoming a medical transcriptionist."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I always enjoyed working with computers and computer programs. Even though I enjoyed reading about the human body and how it works, I wasn't sure if I would be comfortable working on the clinical side of the medical field. So, I decided to choose a career
that gave me the opportunity to use my computer skills while contributing to the medical field at the same time."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I worked as an administrative assistant for a while, but I wanted to find a career where my skills could be utilized while I could learn more about the medical industry. Choosing to become a medical transcriptionist was a great decision. This career is the perfect fit for me."
Written by Darby Faubion on January 22nd, 2019
28. If you discovered that a coworker was violating a patient's privacy by discussing information they learned by transcribing a report, what would you do?
How to Answer
Patient privacy is protected by federal law and anyone who works in the healthcare industry is required to understand and follow the law. Failure to do so can result in loss of employment, and possible criminal charges. The interviewer wants to know that you understand your role in protecting a patient's privacy and that you will make wise decisions if you feel a patient's confidentiality has been compromised.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I would notify my supervisor right away. The law demands that we protect our patient's private information and our patients expect us to honor that."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I believe that we all should strive to protect our patient's confidentiality. If I were to discover that a coworker violated a patient's right to privacy, I would report it to my immediate supervisor. The consequences of protected information being shared could have an effect on all of us and we should all do our part in trying to prevent this events from ever occurring."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"Unfortunately, this happens more often than I like to even think about. If I were to discover that a coworker compromised a patient's right to privacy, I would report the incident to my supervisor. The effects of breeches in confidentiality are more far-reaching than many people realize. It is up to us, as care providers, to protect our patient's right to privacy at all times."
Written by Darby Faubion on January 22nd, 2019
29. Do you have experience working with electronic health records?
How to Answer
With the advances in medical management, employers like to hire employees who stay current with those changes. While you may not be required to have a knowledge of EHRs prior to being hired, showing an interest and willingness to learn is also a plus. If you do have experience with EHRs, be sure to mention some of the types of records you have worked on or training that you may have received.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"During my training to become a medical transcriptionist, we used a simulation EHR software that contains many of the same elements as the commercially-used software. One of the programs we used was eClinicalWorks."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I do have experience working with electronic health records. While different facilities may use different types of EHRs, overall programs are very similar. I have to say that I do like the fact that we can now use EHRs to store patient information. It makes it much easier to retrieve information and transmit it, when needed."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"Yes, I am familiar with electronic health records. When I first became a medical transcriptionist, we typed reports and faxed them or hand delivered them to the receiving physician. With the advances in technology, I think electronic health records is one advancement that has been beneficial to everyone on the healthcare team, as well as to the patient. These programs allow us to type reports and save them electronically directly into a patient's chart. When patients are referred from one physician to another, the ease of access to history helps the new physician/specialist be able to provide care without having to wait long periods of time for the records. For me, it makes the job easier because all I have to do is type a report and save it into the right place and that job is done."
Written by Darby Faubion on January 22nd, 2019
30. If you were given a chance to choose between working in an office setting or working as a transcriptionist from home, which would you prefer?
How to Answer
It is important to familiarize yourself with the requirements of the position for which you are applying before going to an interview. Some facilities that require a medical transcriptionist offer a work from home option. This helps employers to decrease overhead by not having to provide office space. If you have a preference of one setting more than the other, that is fine. Just remember to state that you are willing to work in whichever setting you are needed.
Written by Rachelle Enns on January 22nd, 2019
Entry Level
"I really prefer an office setting. I feel like it is easier for me to focus on my work and if I have questions, there are coworkers or supervisors to ask help of."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"I'm comfortable in either setting, really. I enjoy working from home because I can multi-task and do some household chores throughout the day. I also enjoy an office setting because there are less distractions."
Written by Rachelle Enns on January 22nd, 2019
Experienced
"I have worked in both settings and am comfortable with either. I worked as a contract transcriptionist and had an office set up at my home for several years. I also worked for a large medical group within an office setting. I am willing to work wherever I am needed."
Written by Darby Faubion on January 22nd, 2019