In any healthcare setting, change is inevitable. Technology, processes, leadership, laws and organizations change on a regular basis and with change at a high level comes changes in work processes. For this question, it is important to stress how you are open to change when it makes the end results better for, not only the patient, but for those who work with you. As a medical office manager, you should be able to recognize changes that are needed and be prepared to address them with employees and provide any training necessary. Talk about a specific change you had to endure in the workplace and express how you embraced the change.
"The biggest change that I had to endure was an organizational merger when a private hospital I was working for merged with a larger health system. During this merger, employees were introduced to a new work facility, new management personnel, and had to adjust to new policies, procedures, and scheduled. I chose to focus on what I believed would be a positive end-result and worked closely with the team I was assigned to. We made it through the merger and were able to provide great care to our clients, which is, after all, our number one priority."
"While I was in college, I worked at a large grocery store as a cashier. The company replaced their previous registers with touchscreen systems. Although it was very different from the older equipment, I learned the new equipment quickly and was even able to train other employees on how to use it effectively."
"While I was in college, I worked in a medical office for extra credit. The corporation purchased some new equipment that was expected to help cut our documentation time significantly. Several of the employees in the office were not happy about the new equipment and programs. I chose to keep a positive attitude and learn as much as I could."