30 Questions and Answers Written by Heather Douglass
Updated on September 15th, 2018 | Heather has over 20 years experience recruiting and hiring candidates, specifically in the health care industry.
Question 1 of 30
How would your former employer describe you?
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Ok, let's skip using the word team-player. The interviewer is looking for something better. How about respectful, tough, diligent, hardworking and honest. Think of a time that a boss recently praised your work and share it with the interviewer.
"My last boss would describe me as a mentor. My boss noticed my co-workers were always looking to me for guidance and instruction. My co-workers respected my opinion and would regularly come to me for assistance. Because of the rapport with my colleagues, my boss asked if I would lead the team on a big project. The process ran smoothly and everyone respected me as the team leader. We were very successful in completing the project."
How do you prioritize your work when you have multiple deadlines to meet?
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NoDo you keep a to-do list? Meet with staff members each morning to discuss what is on the agenda and what deadlines are pending? Let the interviewer know how you are organized and how you prioritize your work. Nothing wrong with mentioning that you like to check in with supervisors to assure that you have prioritized as they see fit. Your work may need to be prioritized throughout the day. Tell the interviewer how you accomplish that.
"I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."
Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.
"Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."
Tell me about your experiences with patient services.
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This is a great question to tell the interviewer a little bit about your work history. If you are fresh out of school, highlight you favorite classes and how you feel they will relate to the workforce. Take the opportunity to 'walk' the interviewer through a day on the job. Talk about your customer service skills, interaction with medical staff and your administrative skills.
As a Patient Services Coordinator you know a little bit about everything in order for the office to run smoothly. You may be asked to train new staff, improve processes and take the lead on projects. Answer this question with examples of fulfilling a leadership role. Did you step up to take on a leadership role or asked by leadership because they noticed your level of motivation and knowledge and wanted to recognize it? Make your story relevant to the position you are applying to and they will want to add you to their team.
"I haven't been in a leadership position before, but I'm confident that my 3 years experience has prepared me to be successful if given the opportunity."
6. Are you a patient person? As a Patient Services Coordinator, patience should be one of your best traits. Being able to answer tough questions to unwell or upset patients calmly will be one of your biggest challenges. Guiding and counseling patients test your patience. Have a short situation story handy if asked this question. Give an example of when you had to be particularly patient with a patient and what the outcome was. Here is an answer example: "I had a patient that had questions about her medical bill. We weren't on the same page so I decided to spin my monitor around and start at the beginning. I was able to show the patient each transaction and explain it along the way. By taking a few extra minutes explaining the bill to the patient I was able to avoid any unnecessary upset to the patient."7. Why are you the best candidate for our practice? Now is your time to shine! TeWhat sets you apart from the rest of the candidates? What is unique in your work history that will make them say YES and not NEXT? Can you type 65 WPM? Are you an expert on their financial software? Are you a new set of eyes or have 20 years of experience? You'll need to do your homework on the company in order to answer this question. Find out what their population and specialty is and how you fit into the equation. Here is an answer example: 8. How do you deal with stress? We experience stress every day. Stress motivates some people and shuts down others. It's a great idea to tell the interviewer how you deal with work stress during and after work. If you find yourself in a stressful environment at work you may be able to walk away and go get a soda for a few minutes. Taking that quick breather could be all you need to come back and tackle the situation. Going to the gym might be your stress relief after work. Running on the treadmill might clear your mind and help you relax. Here is an answer example: "My hobby is gardening. I enjoy spending time in my garden after work with my family. It's very relaxing and helps me dissolve any stress that I may have."9. What characteristics do you believe a Patient Services Coordinator should possess? Organization, attention to detail and confidentiality are just a few words the interviewer is looking for. Do you track patient outcomes for quality assessments? Are you sure to keep this information confidential? Do you color code your records? Think of a time you improved the maintenance of medical records, the impact it had and the outcome. Interviewers love to hear how you positively impacted the workplace. Here is an answer example: "I'm new to the career field and haven't had much experience maintaining medical records yet. I am very organized at home and with my school works so I'm convinced that maintaining records will be easy for me."10. Do you have any questions for us? Take advantage of this question! So many times people run for the hills once the interview is over. You always think of the best thing to say once you've left the interview room. Feel free to write your questions down and bring them to the interview with you. A short list of 3 questions will help you keep on track, not ramble and not ask something inappropriate like how often you get smoke breaks. Here is an answer example: "When should I expect to hear from you, may I contact you in a day or two?"11. The patient returns your paperwork incomplete, what do you do? Patients can leave forms incomplete for many reasons. They don't understand the questions being asked of them or they simply don't feel they need to answer them. Regardless of the reason, this is where your customer service skills kick in. You may end up hearing their life story, in that case, you smile and nod your head. Hopefully, they just needed clarification on which box to tick and you can easily clarify. If the patient seems uneasy about talking with you about it ask if they would prefer to talk to the Dr. about it at their appointment or if they would like to talk to an available staff member about the form. Here is an answer example: "I noticed you left a few questions unanswered. Is there anything you had questions with?"12. Where would you like your career to be in 5 years? Your interviewer knows that this is your stepping stone to your dream job and that's ok. Since 5 years isn't too far away try not to make your goal seem too unrealistic. Stick to an answer that is in the same wheel house as the job you are interviewing for. Talking about a plan that is out in left field might make the interviewer wonder if you are going to put in your 2 weeks notice next week. Here is an answer example: "With my three years of Patient Services Coordinator experience and education I'm hoping to become an office manager within the next 5 years. I love working in the medical field so it would be ideal if I could move within this facility."13. What qualifies you for this position? Tell the interviewer what makes you a stand-out candidate. The interviewer would like to know why, in your opinion, you are the best person for the job. Tell them something about yourself that is unique and would be an asset to the position. Here is an answer example: "I am qualified for this position because I have worked in a similar role for the past 3 years. In addition to my work experience, I have a Bachelors' Degree in Healthcare Administration. I speak English and Spanish which allows me to communicate very clearly with a wider range of patients."14. Tell me about yourself. Your resume can say a lot about your career but this question is designed for the hiring manager to get to know you on a more personal level. Talk a bit about yourself and be sure to keep your answer professional. Here is an answer example: "A bit about myself - I have been a Patient Services Coordinator for 5 years. In addition to my daytime position, I volunteer at the local Children's Hospital, assisting in marketing and public relations for their fundraising department. I am originally from Montana and relocated here for bigger career opportunities."15. What are your salary expectations? Share with the interviewer what you would like to earn. Be sure to keep it realistic. Another great way to share your compensation expectations is by sharing with the interviewer what you are currently earning and where you would like to be in your next position. Do your research on the location and see what the going rate is for your career field. Here is an answer example: "I researched the area and based on my years of experience I think the range of $35k to $45k is reasonable. Because I bring 5 years of experience to the table I'd like to think the starting salary would be in the middle of the range."16. Tell me about your attendance and punctuality. The interviewer is asking you this question because they want to make sure you are reliable and dependable. Can they count on you to show up to work on time? If you are proud of your attendance record to go ahead and name drop your last supervisor so they can vouch for your perfect or near-perfect attendance. Here is an answer example: "In the last year I have never called in sick. I've taken minimal vacation time and am always available for various shifts."17. How would your co-workers describe you? Tell the interviewer about the positive working relationships you and your co-workers developed. The interviewer is not only trying to establish if you have the right skills and knowledge for the job but also how you interact with others. Think about the skills and characteristics your co-workers have that you are grateful for. Keep your answer positive. Here is an answer example: "My co-workers would describe me as being kind, helpful, hardworking and a quick learner."18. When can you start working? If you are still employed, show that you are respectful of your employer by explaining that you want to give them a two-week notice allowing them time to backfill behind you. This shows you care about your work and that you're not the type of person who would quit as soon as something better comes your way. Here is an answer example: "I'd love to start immediately but I need to give my two weeks notice to my current employer, does that work for you?"19. Describe a time you successfully resolved a conflict. When discussing workplace conflict in an interview be sure to never to speak poorly of any co-workers or say anything damaging about the organization. If it involves patients do keep confidentiality in mind. Be sure to finish your answer on a positive note. Here is an answer example: "I recently experienced a conflict with a patient. They were upset about their service and aimed their anger directly at me. It was very public, as the patient was loud and visibly angry. I was able to keep my voice calm and asked them to step into a more private area to discuss a resolution. I gained their trust and assisted them through their issue."20. How are your communication skills? Talk about your strengths in communication. You can also discuss with the hiring manager any times that you have been complimented on your strong communication skills. Here is an answer example: "I like to consider myself as a people person, friendly, outgoing yet knows how to be serious and professional. My communication skills are often complimented by patients and co-workers."21. Tell me about a time when you thought you understood what someone said, but it turned out you were mistaken. This question is being asked to hear about a situation involving miscommunication.
Tell the interviewer about a time when you had to recover from a miscommunication. How did it turn out in the end? Here is an answer example: "Earlier on in my career I had a bit of a public miscommunication during a live interview with our local news station. I misunderstood the question that the reporter asked in regards to one of our new patient initiatives. My answer ended up making little sense and I fumbled a bit. Realizing my error, I made a bit of a joke and then answered the question the way it was intended. All in all, it worked out okay. It was a bit embarrassing though."22. Do you work well under pressure? Handling high-pressure situations will be quite common as a Patient Services Coordinator. Tell the hiring manager about your ways of managing stress. Here is an answer example: "I work very well under pressure, if not better. For me, the added stress of a tight deadline or a big challenge is really exciting for me. My previous manager often complimented me on my ability to successfully manage pressure in the workplace."23. Describe your long term goals. For a hiring manager, it is always important to know that they are hiring a long-term fit. Talk a bit about your career goals and be sure to tie them into the overall goals of the organization. Here is an answer example: "Over the next few years I would really like to see myself grow with one organization. Starting as a Patient Services Coordinator, I would like to grow into a manager and one day a Director."24. Are you a punctual person? As the Patient Services Coordinator you may be the person that opens the office and the first one to greet the patients. If you are unable to come to work on time this could be an issue. When answering this question, let the interviewer know that they can count on you to be to work on time. Have your last supervisors name handy if the opportunity comes up to name drop to confirm your track record. Here is an answer example: "I am a punctual person. I feel if you are not 10 minutes early you are late!"25. How would you handle an upset patient? An upset patient can not only ruin your day but cause an unnecessary scene. Being calm and understanding will help the situation. If you have a short situational story to share about an upset patient, have it handy just in case the interviewer is wanting an example. If you share a story, remember your HIPAA regulations and don't share information that shouldn't be shared. Here is an answer example: "There was a time that a patient came to my desk very upset about her care. I simply listened to her and soon realized she was having a bad day and just needed to vent. After calmly explaining the procedure the patient thanked me for my time and apologized for getting upset."26. How do you handle criticism? As a Patient Services Coordinator, you will receive feedback about your work from everyone on your team, even your patients. Regardless of how reasonable or accurate the observations may be, do your best to respond thoughtfully. Be humble and don't take it personally. Depending on who the criticism is coming from, you will want to approach it differently. If it's coming from a doctor or colleague, you will want to respond respectfully. The key is to stay calm and never express frustration towards the person. Give an example where you stayed professional when someone gave you negative feedback. Here is an answer example: "I appreciate the feedback. Now I know how I can improve next time."27. Where do you see yourself in 5 years? If you're not sure if you want to continue working in a hospital as a Patient Services Coordinator, don't feel pressured to give a rehearsed answer to make the interviewer happy. Instead, answer this question with what type of job you'd like to work in. Here is an answer example: "In 5 years I see myself working for company that supports and empowers their employees."28. What is your greatest weakness? What are you doing to improve it? Remember, everyone has a weakness so don't answer this question with a response that you have no weaknesses or you can't think of one at this time. This is one of the most common interview questions, so you'll want to have your answer ready to go. Are you too hard on yourself? Do you have a hard time saying no? Are you a workaholic? Do you lack empathy? Whatever your weakness is, own it, and show the interviewer how you grow from it. Here is an answer example: "My weakness is public speaking. To overcome this challenge I take every opportunity I can to speak in front of people regardless of how large the audience. Practice makes perfect."29. What is your greatest strength? This is the time to discuss the talent you offer, and employers want to see that you know yourself and work within your strengths. Jump right in offering your key strength! Maybe you are really good at listening, multitasking, gathering information, or building connections with patients. Next, talk about how you use this strength in the workplace. Maybe you use your communication skills to build rapport with difficult patients. Perhaps you have been praised for your ability to juggle multiple tasks and requests. Whatever your strength may be, link it back to how it positively impacts the organization. Here is an answer example: "When faced with a stressful situation I've always had the ability to keep calm as well as keep my colleagues and patients calm."30. How would you define great patient care? Tell the interviewer what providing great patient care looks like to you. As a Patient Services Coordinator, you wear many hats when it comes to providing great patient care. You comfort patients when they need to be comforted, be their advocate, a good listener, a teacher, an encourager, and help them achieve their goals for recovery. Here is an answer example: "Great patient care to me is making sure patients are treated with courtesy and respect."
Writers for Patient Services Coordinator Answers and Questions
Heather Douglass has over 20 years of experience recruiting and hiring candidates. She has a knack for resume writing. You can find her on twitter at @heatherinidaho.
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 10/11/2010 Last modified on: 09/15/2018
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