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Top 30 Patient Services Coordinator Interview Questions

Question 1 of 30
How would your former employer describe you?
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Question 2 of 30
How do you prioritize your work when you have multiple deadlines to meet?
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How to Answer
NoDo you keep a to-do list? Meet with staff members each morning to discuss what is on the agenda and what deadlines are pending? Let the interviewer know how you are organized and how you prioritize your work. Nothing wrong with mentioning that you like to check in with supervisors to assure that you have prioritized as they see fit. Your work may need to be prioritized throughout the day. Tell the interviewer how you accomplish that.

Answer Example
"I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."
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Question 3 of 30
How would you rate your communication skills?
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How to Answer
Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing​ with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.

Answer Example
"Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."
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Question 4 of 30
Tell me about your experiences with patient services.
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How to Answer
This is a great question to tell the interviewer a little bit about your work history. If you are fresh out of school, highlight you favorite classes and how you feel they will relate to the workforce. Take the opportunity to 'walk' the interviewer through a day on the job. Talk about your customer service skills, interaction with medical staff and your administrative skills.
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Question 5 of 30
What leadership experiences do you have?
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Question 6 of 30
Are you a patient person?
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Question 7 of 30
How do you deal with stress?
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Question 8 of 30
Why are you the best candidate for our practice?
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Question 9 of 30
Where would you like your career to be in 5 years?
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Question 10 of 30
The patient returns your paperwork incomplete, what do you do?
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Creators of Patient Services Coordinator Answers and Questions

Heather Douglass
Heather Douglass has over 20 years experience recruiting and hiring candidates. She has a knack for resume writing. You can find her on twitter at @heatherinidaho.
Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 10/11/2010
Last modified on: 07/01/2018

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Question 11 of 30
What qualifies you for this position?
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Question 12 of 30
Tell me about yourself.
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Question 13 of 30
What are your salary expectations?
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Question 14 of 30
Tell me about your attendance and punctuality.
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Question 15 of 30
How would your co-workers describe you?
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Question 16 of 30
When can you start working?
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Question 17 of 30
W
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Question 18 of 30
Describe a time you successfully resolved a conflict.
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Question 19 of 30
How are your communication skills?
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Question 20 of 30
How would you define great patient care?
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Question 21 of 30
What is your greatest strength?
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Question 22 of 30
What is your greatest weakness? What are you doing to improve it?
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Question 23 of 30
Where do you see yourself in 5 years?
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Question 24 of 30
How do you handle criticism?
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Question 25 of 30
How would you handle an upset patient?
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Question 26 of 30
Are you a punctual person?
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Question 27 of 30
Describe your long term goals.
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Question 28 of 30
Do you work well under pressure?
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Question 29 of 30
Tell me about a time when you thought you understood what someone said, but it turned out you were mistaken.
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Question 30 of 30
Do you have any questions for us?
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About Patient Services Coordinator

August 9th, 2018

As a Patient Services Coordinator you are the glue that keeps the office together and running smoothly. You help keep the flow of a clinic running smoothly while also directing employees and supplies where they need to be. Patient Services Coordinators arrange all patient admissions and services. Duties include determining qualifications for benefits, patient relations, patient benefit programs and transaction records. Patient Services Coordinators advise departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters. As a Patient Services Coordinator you process billing and patient charges.

A high school diploma or equivalent is generally required for this position. Patient Service Coordinators must know basic medical terminology and experience with medical records is preferred. Basic computer skills and an understanding basic phone etiquette are essential. Knowledge of health benefits, insurance claims, admissions, bookkeeping, technical accounting are a plus.

To prepare for an interview you'll need to brush up on your customer service skills. You'll be the face of the office so it will be important to show the interviewer that you are up for the challenge. Dressed to impress, firm handshake, great resume and a smile on your face will get you in the door. Your examples showing your organization skills and time management skills will show the interviewer that you've been a part of a successful team and you're ready to be a positive addition to theirs.

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