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Top 30 Patient Services Coordinator Interview Questions

Question 1 of 30
How would your former employer describe you?
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Question 2 of 30
How do you prioritize your work when you have multiple deadlines to meet?
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"I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."
NoDo you keep a to-do list? Meet with staff members each morning to discuss what is on the agenda and what deadlines are pending? Let the interviewer know how you are organized and how you prioritize your work. Nothing wrong with mentioning that you like to check in with supervisors to assure that you have prioritized as they see fit. Your work may need to be prioritized throughout the day. Tell the interviewer how you accomplish that.
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Question 3 of 30
How would you rate your communication skills?
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"Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."
Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing​ with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.
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Question 4 of 30
Tell me about your experiences with patient services.
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This is a great question to tell the interviewer a little bit about your work history. If you are fresh out of school, highlight you favorite classes and how you feel they will relate to the workforce. Take the opportunity to 'walk' the interviewer through a day on the job. Talk about your customer service skills, interaction with medical staff and your administrative skills.
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Question 5 of 30
What leadership experiences do you have?
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"I haven't been in a leadership position before, but I'm confident that my 3 years experience has prepared me to be successful if given the opportunity​."
As a Patient Services Coordinator you know a little bit about everything in order for the office to run smoothly. You may be asked to train new staff, improve processes and take the lead on projects. Answer this question with examples of fulfilling a leadership role. Did you step up to take on a leadership role or asked by leadership because they noticed your level of motivation and knowledge and wanted to recognize it? Make your story relevant to the position you are applying to and they will want to add you to their team.
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Question 6 of 30
Are you a patient person?
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Question 7 of 30
How do you deal with stress?
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Question 8 of 30
Why are you the best candidate for our practice?
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Question 9 of 30
Where would you like your career to be in 5 years?
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Question 10 of 30
The patient returns your paperwork incomplete, what do you do?
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Question 11 of 30
What qualifies you for this position?
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Question 12 of 30
Tell me about yourself.
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Question 13 of 30
What are your salary expectations?
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Question 14 of 30
Tell me about your attendance and punctuality.
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Question 15 of 30
How would your co-workers describe you?
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Question 16 of 30
When can you start working?
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Question 17 of 30
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Question 18 of 30
Describe a time you successfully resolved a conflict.
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Question 19 of 30
How are your communication skills?
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Question 20 of 30
How would you define great patient care?
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Question 21 of 30
What is your greatest strength?
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Question 22 of 30
What is your greatest weakness? What are you doing to improve it?
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Question 23 of 30
Where do you see yourself in 5 years?
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Question 24 of 30
How do you handle criticism?
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Question 25 of 30
How would you handle an upset patient?
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Question 26 of 30
Are you a punctual person?
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Question 27 of 30
Describe your long term goals.
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Question 28 of 30
Do you work well under pressure?
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Question 29 of 30
Tell me about a time when you thought you understood what someone said, but it turned out you were mistaken.
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Question 30 of 30
Do you have any questions for us?
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User-Submitted Interview Answers

Question 1 of 30
How would your former employer describe you?
User-Submitted Answers
1.
Hardworker, dependable, team player, flexible, and a quick learner.
2.
Hardworking, creative and someone who takes initiative.
3.
A dedicated hard worker an team player.
4.
Honest, hardworking, punctuality, lone-worker.
5.
Realiable, hardworking and forward thinking.
6.
My Former employer would describe me as hard working and dependable. The glue in which made the clinic run on time and efficiency.
7.
My employeer may describe me as a oriented person, self motivated person who can work who can work with minimal supervision.
8.
People person - gets on well with the team and has great time management.
9.
Honest, On time, helpful, eager to learn new things.
10.
Dependable, on time, eager to learn more.
11.
Dedicated, hard working, flexible, caring, funny.
12.
Politely behavior with customer.
13.
Hard worker willinging to help out where needed.
14.
Efficient, organized, humorous, handle tasks well.
15.
My former employer would rate me as reliable, empathetic.
Question 2 of 30
How do you prioritize your work when you have multiple deadlines to meet?
User-Submitted Answers
1.
I waste no time. I will use my lunch break and stay longer to complete the tasks at hand. I work on the assignments that are due first.
2.
My technique when I have a multiple deadlines to meet is that I concentrate one thing at a time and then I will move to my next work so that the flow of my work is in good condition.
3.
I will prioritize my work based on deadlines and importance.
4.
I would look at the needs of all problems and determine which one is the most urgent. I will start with the most urgent and work my way down until all deadlines are met.
5.
Organize the work by importance and get the most important ones done first.
6.
I prioritize my work according to request and need. If my supervisor has given a deadline, I fulfill that first.
7.
Work through my lunch and take shirt breaks through out my shift.
8.
Matter on importance and deadlines.
9.
Based on the close date and the significance of the the matter, I try to complete them one by one taking some extra effort.
10.
According to given time factor and level of importance.
11.
I place all the assignments on my outlook calendar. I also use my calendar on my phone as a back up. I prioritize the assignments by what is needed the most from my manager or team. Also I look at the assignments actual demands. If I know an assignment is going to take me three weeks I would start it a month ahead. I do ask for my assignments ahead of time so I can prioritize them in an orderly fashion.
12.
I place task in sequence according to specific time fram.
13.
I prioritize my task by acute demand, time sensitivity, and standard request so my time management is effective and parties are satisfied.
14.
You’ve successfully managed your time.
15.
I would prioritize the work in 3 deadlines 1 st closest deadline 2nd mid deadline 3rd further deadline.
Question 3 of 30
How would you rate your communication skills?
User-Submitted Answers
1.
I have strong communication skill im outgoing in friendly.
2.
I have strong communication skills.
3.
I would rate it an 8.
4.
From a 1 to 10, I would rate my communication skills about an 8.
5.
I would rate my communiation skills as excellent verbal and written communication skills.
6.
On a scale of 1-10, I would say 10
7.
I have good communication skills, I enjoy working with patients and working as a team player.
8.
High since I am been in touch with people of different background and level.
9.
Highly, prioritising is a key to good communication and diarising time for this management is uppermost.
10.
I would rate my communication skills as a 9 on a scale of 1-10.
11.
I rate them very well with delivering my messages in verbal communication or written.
12.
I rate my communication skills very highly. I always try to make sure what i'm trying to convey to the other person as clears as possible.
13.
I would say an 8 with continuous effort to effectively convey a clear response or query.
14.
I have effective oral and written communication skills.
15.
I have strong communication skills. I listen to my customers, talk with them, and help them make decisions to meet their needs.
Question 4 of 30
Tell me about your experiences with patient services.
User-Submitted Answers
1.
Ask if is anything I can do for them, before I leave.
2.
I have been an executive assistant and assistant at a grill.
3.
Supervisor of 15 clinic and 40 PMCA
4.
It was very good experience.
5.
I havent had patients but I have a lot of experience with clients and customer service.
6.
I have had many encounters with patients. For example pre-screenining patients for their upcoming surgeries, to coordinating patients for their diagnostic testing or surgery dates.
7.
My experience with patients services has been wonderful I enjoy working with patient getting them the help they need and answering any question they may have.
8.
Client service industry has been my career.
9.
I completed my externship with a company called Motions Medical where I had to contact patients about their billing situations.
10.
While working in Customer Care environment I always made sure that all of my customer needs were met and if a customer were dissatisfied with my answers I always ask the customer what could I do to make their day better.
11.
I currently don't have patient services experience.
12.
I have 3 year experiences in this filed.
13.
I have over 30 yes of customer service experience. I rec'd the Service Swedish award for a group when I was a PSC in a prev position. When EPIC was implemented I was one of the super users for our dept. And was part of the group to implement epic for our dept. I've worked the front desk of a 9 doctor, 2 ARNP office w/ aprox 40 pt a day w/multiple appt and registering those patients as well as scheduling multiple appointments including with other departments.
14.
I have great experiences with patient services since working at the medical clinic for the last four years.
15.
I have worked 3 years as a direct care worker. For 3 years I have cared for a woman who suffered a brain aneurysm. This has helped me develop the communication skills needed to work in patient services.
Question 5 of 30
What leadership experiences do you have?
User-Submitted Answers
1.
I have been a senior nurse now for a number of years and I am the lead nurse on all shifts I coordinate a busy 32 bedded ward and 4 staff.
2.
I have experience in both administrative and clinical leadership roles - including receptionist and medical assistant positions.
3.
I use to be a leader in my class in college and has also been a team leader in some of my courses. Being a leader helps me to motivate others and do better because I see myself as a role modelt o others.
4.
Leadership experiences are delegating, communication, Self belief, Self awareness, Self management, Personal integrity.
5.
As a manager, project leader, educator, an executive of a nonprofit program, and a parent of three.
6.
My leadership experiences I am very driven to run on time and have patient seen as quickly as possible with quality care.
7.
I have been a president of Student Union in my college twice and I am convince that been in a team is a great advantage if we accept the fact that opinion may vary between us but the most important is to keep in mind that the productivity of the team is the most important therefore any member of the team is a Key point of the success.
8.
Team leader for a small SEA, managed reporting to govt depts, managed and inspired the team.
9.
I supervised over clients while they worked and cleaned buildings. I am a teacher's assistant currently in a classroom for 3rd and 4th grade students.
10.
I have over 15 years Call Center Management leadership experience with mentoring, coaching and developing call center representatives.
11.
Easily convenience to customer and move forward handle critical situation.
12.
The Patient Service Coordinator position that I was in also allowed me to train the new employees coming in. I also had the position of patients Services Coordinator and had approximately 6 front desk employees that I oversaw.
13.
My leadership experiences stems from working at the medical clinic (i often have to delegate duties onto my coworkers to ensure the tasks is done) and from school (while working on multiple projects and making sure deadlines are being met)
14.
I was a trainer and team leader at my Phonathon job on campus.
15.
Provide guidance and training in the management of high risk cases followed by our psychiatric fellows under ITC
Question 6 of 30
Are you a patient person?
User-Submitted Answers
1.
Yes, I love interacting with people..
2.
Yes I am I grew up with three older brothers and sisters as well as working with the public.
3.
I am a patient person which has developed over time.
4.
Yes, I think you have to be to work in the healthcare field.
5.
I used to have trouble with patience. By working in the retail field, I learned how to adapt to challenging work environments and situations.
6.
Yes! I am a patient person, Most of our patients are over 80 years old and can hear very well. Can't understand insurance claims. I am happy to help them in any way I can.
7.
Provide guidance and training in the management of high risk cases followed by our psychiatric fellows under ITC. Lead bilingual mutifamily group.
8.
I have worked with people for 20 years now.
9.
Yes, very much, people who work with me always amazed by my patience.
10.
Yes!! I am patient to listen and understand what the person needs.
11.
Yes, I am a dedicated patient advocate.
12.
Extremely! I have a 10 year old son. It is embedded in me. I have worked with cancer patients who are going through the worst time of their lives. Patience is everything. Working in Healthcare, this is a requirement. You have to be patient with everyone and everything.
13.
In my profession patience is the priority there is no place in this profession for no patience.
14.
Yes I am. You have to be when working with people because you are exposed to multicultural backgrounds that may not understand what you are trying to communicate.
15.
I am very puch so not only a patient person but a people person as well.
Question 7 of 30
How do you deal with stress?
User-Submitted Answers
1.
I have over 30 years experience from diverse backgrounds, acquired several degrees, and transferable skills in manufacturing, telecommunications, education, and law enforcement.
2.
My working experience and natural skills make me feel confortable when applying for certain position.
3.
Honest clear and concise with broad view of myself.
4.
I've had a few different positions, consistantly working.
5.
Doing smart work and more consistency.
6.
Experience with a variety of people.
7.
My resume is well rounded with a lot of different experiences.
8.
I am a hardworker who possesses a great deal in customer service.
9.
I am a healthcare management professional who is proficient in information technology in non-profit and profit making healthcare organizations as Coordinator, Analyst, and Consultant positions.
10.
I am a professional with strong skills who is hard working and dedicated.
11.
Hardworking And smart to be able to do many work at the same time.
12.
Hard-working, experienced and well-rounded student with high aspirations to work in the health care system.
13.
A passionate person who is ready to make a difference.
14.
Healthcare professional with leadership experiences in patient care complexity, and consumer relations.
15.
I am reliable hardworking with excellent history of employer and patient satisfaction.
Question 8 of 30
Why are you the best candidate for our practice?
User-Submitted Answers
1.
My skills and ability to analyze issues, effectively problem solve, work well under pressure, quick learner, flexible, team player, and dedicated to get the job done, is an asset to the company.
2.
If your are looking for a self-motivated and some one who can work under pressure . Then I am the best.
3.
Previous knowledge of team leadership, background in disabilities, a real belief that inclusion is of the utmost importance to everyone.
4.
Effective leader, confident, and adapt to change very well and I love challenges.
5.
I have great administrative skills brought fourth from the medical clinic, i'm very punctual, task oriented, great time management skills; and i'm very friendly.
6.
I think the fact I have worked with a patient for three years gives me a unique experience and perspective.
7.
I will pay close attention to the patients needs. I am great at problem solving and knowing how to use effective communication skills to better assist the patient.
8.
Because I have work work ethics. This would not just be a job for me I'm wanting to get into the eye field.
9.
Because I thrive in an environment where I am either working with people, or working to directly help them. This is the kind of industry that will support my own work ethic and integrity and desire to help others, while also promoting the company in the best way possible.
10.
Because my goal is to provide outstanding service while implementing my skills and abilities to follow through on company guidelines.
11.
I am the best candidate for your practice as I have experience in coordination and problem solving in healthcare organizations, I have the knowledge and experience I need to hit the ground right away, I can provide recommendations on problems and opportunities in improving patient service coordination.
12.
I am professional, hard working, dedicated, and have excellent customer relationship skills.
13.
I can handle the work and schedule appointments for the patients.
14.
Providing quality care and customer service are two things that I am passionate about. I want to ensure that the clients we have are always satisfied with the service they receive. I am also organized and have a knack for administrative work.
15.
I am best for the position because of the combination of who I am. I bring skills, personality, compassion, and determination.
Question 9 of 30
Where would you like your career to be in 5 years?
User-Submitted Answers
1.
Greet patients by name, engage in small talk, show empathy when called for. Actively listen, ask relevant questions, and act to meet the patients need.
2.
Understand their needs and make sure I reach them when ever is possible and in case their expectations is above what we can offer then I will try my best to provide a service that will make them fell happy.
3.
I build a relationship with them, I acknowledge there concerns, I listen with a active ear for the small things they say, I make the correct recommendations and offer positive solutions.
4.
I would be professional, understanding and compassionate. Being compassionate and understanding the patients reason for being at the clinic will truly make them feel comfortable when they're inside talking to me.
5.
I would make sure they know I am focusing on their unique needs.
6.
Being helpful and understanding.
7.
I will first develop a relationship with the patient in order to develop trust. Being understanding to their needs.
8.
Make sure they know I care that they have a great experience at the office. That they are not just a patient. Be friendly say Mr & Mrs.
9.
Through consistent care and value of their needs and confidentiality of their personal information.
10.
I will provide services based on their needs and always strive to exceed their expectations by being problem solver and resourceful.
11.
I will give patients special attention in order to meet their needs.
12.
Assuming there is a system with information on each patient, I would look into their hobbies and interests and find a caregiver with similar hobbies and interests or a similar personality, that would be able to care for them.
13.
I feel that if you take your time and listen to what they need, you can make them feel special therfore making it a unique experience, which is rare in a very fast pace society.
14.
Each patient has to be addressed with smile greeting full name and individual care.
15.
I would make the onboarding experience exciting and unique to the patient depending on their needs. I will do my best to meet their needs and ensure customer satisfaction.
Question 10 of 30
The patient returns your paperwork incomplete, what do you do?
User-Submitted Answers
1.
I majored in business administration through high school, undergraduate and graduate school.
2.
I have some college but I did work at walgreens as a pharmacy technican.
3.
I graudated from sait in 2006 from hotel and restaurant management with a diploma. Then I went into human resources management at bow valley and graduated with a certificate.
4.
Jefferson state. Auburn and a fast track program for vision.
5.
I took the initiative to develop a course log and time frame to complete college. I thought it was a great experience to manage school, parenting and being a full time employee.
6.
I have Masters Degree in Health Care Management from Marymount University in Arlington, Virginia, graduated in 2015. I had group work, case studies, and projects in each of the courses I took leadership and problem solving roles.
7.
University degree in physics, and masters in computer science.
8.
I am going to csu san marcos to complete my bachelor's in sociology with a concentration in health, education, and welfare. I will be done with it by spring 2017, and am hoping to eventually do an online master's program after I have saved enough money to pay for it.
9.
I have around 75 college credits in Human Services.
10.
I have my first degree and working on my bachelors now in business administration.
11.
My schooling experience I loved it, I loved the fact of learning as I stated before I initially started school to become a nurse.. So anything that had something to do with me performing a skill on a patient wether it was taking blood pressure or drawing blood it was exciting.
12.
I have bachelors degree in social work and a associates degree in general studies. I went to Cleveland State University and did my internship at the Lutheran Home. I graduated in May of 2010 and then moved to WA.
13.
I attended Cookeville High School for 4 years, and graduated with my diploma in 2009. After I had my daughter I decided to go to dental school to become a registered dental assistant and from there I received my Dental Assistant License in 2013.
14.
I was always a lid in shooll loved the different activities.
15.
It was very enjoyable for me because I love schooling.
Question 11 of 30
What qualifies you for this position?
User-Submitted Answers
1.
My leadership abilities, research and analysis skills, desire to provide the best patient experiences, effectively problem solve, having excellent written/verbal communication.
2.
My languages skills, my experience both in IT and management sector.
3.
Real life skills, mature approach being a people person and actual on the job skills.
4.
I have exceptional interpersonal skills, with the ability to communicate clearly to my team. I am self-motivated, which demonstrates I’m capable of getting the work done. I have very strong organizational skills for project management, to meet deadlines and to exceed set expectations. And, most of all, l am a good leader with the ability to teach, train, and motivate my fellow team members, and have the ability to solve any problem that arises.
5.
I'm very punctual, great time management skills, great administrative skills, i'm great at being task oriented.
6.
My communication skills and my experience with handicapped.
7.
I have years of customer service. I am still developing my knowledge and could excel at any challenging task.
8.
Customer service training I've had and I know I can learn what's need fast.
9.
I am energetic, dependable, and good at communication.
10.
My education, skills and experience to effectively follow through.
11.
My experience and education in healthcare service management.
12.
I am hard working, patient, and have excellent customer service skills. I am willing to learn and grow.
13.
Experience with providing in home services (ABA therapy) and experience in scheduling.
14.
My love for the all kinds of people.
15.
I have a good understanding of the population hat the hospital is serving, I can evaluate determine and implement treatment and nursing care plan.
Question 12 of 30
Tell me about yourself.
User-Submitted Answers
1.
I like to travel, study the Japanese language, listen to jazz music, seek professional development opportunities, and learn new skills..
2.
I'm very energetic, focused, motivating, eager to learn, exceptional interpersonal skill, I have the ability to communicate to my team and leadership team, I have strong organizational skills for project management to meet deadlines and exceed expectations.
3.
I am currently a call center lead looking for a company that can embrace my knowledge in health care.
4.
I have a Bachelor of Science degree in Business Administration; I have over 15years experience as an executive administrative assistant working at AIG. I currently work as a substitute teacher working through out duval county with grades K-12 while also working as an event coordinator/decorator on a per Diem basis. I have strong Microsoft Office application skills and experienced in various office automated equipment/technology.
5.
I like to help people who needs my support.
6.
I am a good, hard worker and will be an asset to your company.
7.
I like to be challenged because I believe challenges foster growth. I enjoy learning new things and being experienced in many different things. I enjoy working with people and being involved in different projects.
8.
I've been a medical student ever since I've graduated high school. I initially attended forsyth tech community college to become a registered nurse which was shortly lived being that my grandmother was diagnosed with kidney failure. Overseeing her care just added the fuel to the fire with me persuing a career in the medical field.
9.
I am russian born, lived 25 years in US always working with people, love working with people.
10.
I am very patient, compassionate, hard work, intelligent and caring person.
Question 13 of 30
What are your salary expectations?
Question 14 of 30
Tell me about your attendance and punctuality.
Question 15 of 30
How would your co-workers describe you?
Question 16 of 30
When can you start working?
Question 17 of 30
W
User-Submitted Answers
1.
Spanish. I think having a basic understanding of a foreign language is important in today's society.
2.
Marketing; to get a better grade because I was carrying too many classes.
3.
Administration in human service settings, because it is the class that made me realize it is something I am good at and have an interest in.
4.
Psychology. It's so important to know what people are really thinking.
5.
During my degree study I took pharmacology class intensive, the information that was given was in overload.
6.
I would love to take biology again. I love to learn new things and there is always new information to be added to this area of study.
7.
I would love to be a medical assistant if the opportunity ever came up.
Question 18 of 30
Describe a time you successfully resolved a conflict.
User-Submitted Answers
1.
Working with a can, she got upset at being mandated.
2.
When a patient showed up for their scheduled appointment but it was deleted from the schedule. I searched for a same day available appt., but to no avail. As a result I contacted the on call supervisor to find an available therapist to see the patient. Within 30-45 minutes the patient was seen.
3.
I had 2 representative with 2 different personalities who were top performers one negative and one positive I met with both of them and listen to both of their concerns to make a long story short I explained to them about the code of business conduct and I explain to them how they will get along in the call center environment and I also place them on projects together, they became friends.
4.
When I was dealing with a consumer that was extremly Irate. She had an open ticket for her medical coverage and only the higher department could resolve her situation. I was able to send an email and get a resolution.
5.
I reviewed the issue on a vendor getting paid twice on the same invoice. I contacted the vendor and requested a letter of credit to be applied to the following month's invoice.
6.
By patience and discussion.
7.
I will professionally explain the company policy depending on the situation.
8.
We talk it out in a team and fund the best answer for the patiënt and the company.
9.
Working at a healthcare facility there are many opportunities for resolving conflict. For example there was a patient that felt the level of service I was providing was frustrating to her just because I was asking her to repeat herself to make sure I had the correct information for her medication so I had to refer her to my supervisor to speak to her. Another example would be a patient was scheduled for the wrong date and needed to be seen as it was not easy for her to travel to her appointment. So I checked all the providers schedule to try to accommodate her and went to speak to one of the doctors and thankfully she was okay to squeezing her into her schedule.
10.
When I was on an internship looking in on one of the other interns there was an issue in which she was taking a mans blood pressure and it was higher that what he expected I'm not sure how many times she had attempted to take his blood pressure but this guy in particular got a little irate and he was telling her that she didn't know what she was talking about and that he didn't want her to touch him, anymore. So I stepped in and I reassured the guy that we were trying to help him and how we needed him to calm down for us being that the angrier he got his blood pressure would elevate. So with that being said his reading was already high. I showed the guy to an empty room and got him a cup of water in hopes that his blood pressure would go down to accomdate my strategy I seen that he had tattoos so I briefly went into a conversations about tattoos even though I don't have any personally I've always heard that they were addictive.. I definitely think that conversation worked with helping his blood pressure go down because it did.. But it was still too high.. The issue was resolved being that there was that confirmation that nothing was being done wrong while accessing his blood pressure.
11.
I control my emothionsand behaivor paying attantion feelings being expressed.
12.
I talk to all party concern and bring them together.
Question 19 of 30
How are your communication skills?
User-Submitted Answers
1.
Excellent. As an educator and facilitator, I must effectively articulate the message intended.
2.
Speak both english an french.
3.
It is my effort to convey clear and concise information.
4.
Very good. I have strong customer service skills.
5.
I am an effective communicator. I am honest, direct, make sure the person understands what is needed and ask if there is anything I can help with.
6.
I have great communication skills, as I stated before I always want to make sure that whoever I am speaking with understands what I am saying from patients to my peers.
7.
I always ask the person am talking to, to repeat what I say for clarity.
Question 20 of 30
How would you define great patient care?
User-Submitted Answers
1.
Try to work on the one with the upcoming d. Eadline first.
2.
Providing quality care; Actively listening, asking relevant questions, and meeting or exceeding the patients expectations.
3.
Reach their expectations.
4.
Always great the patient with a smile, have passion when speaking or interacting with patients, listen to all of the patients concerns and cares. Always be available and eager to assist the patient.
5.
Being compassionate and understanding.
6.
I think great patient care fits each individuals wants and needs. It is as unique as the person.
7.
Taking care of the patient needs.
8.
Quality assurance. Having that is an important of recovery for a patient. Based of that, creates great patient care.
9.
Paying attention to them and truly caring about them and what they are saying.
10.
By having a positive attitude while effectively fulfilling the patients needs.
11.
Great patient care is a quality patent oriented healthcare services that the entire team members, such as the provider, hospital, and patients are involved in the various levels of the healthcare service episode.
12.
Great patient care is care from the front desk to the time the patient leaves. Taking care of everything in between.
13.
Attentive, caring, engaged, kind, and individualized.
14.
Seeing a need and filling a need.
15.
Undivided attention, ask for feedback, fix problems quickly, keep it simple follow through be dependable do it right the first time.
Question 21 of 30
What is your greatest strength?
User-Submitted Answers
1.
Analyzing problems, and providing effective resolves.
2.
Ability to be thoroughly organized.
3.
Willingness to work harder and longer to be sure the job is done.
4.
Taking care of patient needs first.
5.
Effective Communication. Understanding others.
6.
The flexibility to adapt to change.
7.
Coordination, problem solving, and understanding the big pictures.
8.
My ability to prioritize and organize my tasks and thoughts. This helps me get through my day seamlessly and without error.
9.
My greatest strength is organization and handling multiple projects.
10.
I'm presistant and take initiative.. Coming through school taking care of my sick grandmother had its challenges. I would stay up nights after getting her to bed to get homework and projects finished up. At school I would always volunteer for any health fairs they may have been having to further perfect my techniques.
11.
My greatest strength is my positive attitude about life. Not too many things can get me down, and I always look for the best in people and situations. If can be something as simple as brightening up someone's day. It doesn't have to be grand, something like a wave or smile can go a long way in someone else's eye.
12.
Helping people and making sure the job gets done in a positive and professional manner.
Question 22 of 30
What is your greatest weakness? What are you doing to improve it?
User-Submitted Answers
1.
My greatest weakness is that I try to do work on my own without asking others for help which can get me in problematic situations but I have been working on asking people for help when needed more often.
2.
My greatest weakness is to decline additional requests made by co-workers that are not included in my job duties. This tends to make me spread myself to thin and increases my level of stress. I have been responding to these requests by showing my co-workers how to do things themselves rather than doing it for them. By doing this it empowers them and helps them to feel more confident when the situation may arise again.
3.
I sometimes take onto much work. The way I have fixed this is by trying to set more realistic goals.
4.
Time management; work to perfection. Set attainable goals to prevent burnout.
5.
I do not accept failure ... Keep in mind that is also part of live and accepting does not mean I am qualify.
6.
My weakness is to passionate what I'm doing to improve it is not being so personal.
7.
Taking on more than I can truly handle. I'm trying to get better at asking for help.
8.
Wasting to much time on making sure I have completed my work task.
9.
Learning how to speak up, and not be afraid to say how I feel.
10.
I tend to do everything myself. So I'm working on delegating work.
11.
In the efforts of being a team player, I may over extend myself when helping others. However, as I prioritize my work, I've learned to pace myself to still be helpful but to avoid burnout.
12.
My greatest weakness is going extra mile for any requests and I am trying to improve this by focusing on the necessary things that must be accomplished for any requests.
13.
I sometimes find myself persevering on small details that I have little control over and need to remember that sometimes I won't be able to control all of it.
14.
My greatest weakness is worrying about poeple. I'm improving it by understanding that I can only change the world one person at a time,
15.
Undivided attention, ask for feedback, fix problems quickly, keep it simple follow through be dependable do it right the first time.
Question 23 of 30
Where do you see yourself in 5 years?
User-Submitted Answers
1.
As a quality improvement administrator.
2.
Being a regional manager with the company so I can be travelling around the company.
3.
Moving to the next level in my career, to a manager position.
4.
My degree paid off, working a job using my education.
5.
With the same company but I don't what position. Definitely in vision.
6.
Looking forward to greater responsibilities as I learn more about the company.
7.
In five years, I see myself in process and quality improvement functions in a hospital.
8.
Employed at the same company.
9.
Working in the health care or medical industry and hopefully having completed my master's program.
10.
I'm open to whatever helps people on a greater level than right now.
11.
I would like to have better understanding of the clinician role and set up in the clinic continue to develop new skills and knowledge.
12.
In 5 years I see myself managing multiple projects, like a project manager with this field.
13.
In five years I will be that nurse that I initially started to become.
14.
In five years, I hope to have a job with a wonderful working atmosphere, raising a family and enjoying life.
15.
I would love to see myself growing in a company that is helping me grow in every aspect of my career.
Question 24 of 30
How do you handle criticism?
User-Submitted Answers
1.
Lead a 3 year project for the trauma facility through inception to end.
2.
You are IT business operating in many sector.
3.
Your practice have four specialties: physio, chiro, massage, and accupunture. started from ontario, offer a wide variety of services besides the main four specialities, have 250 clinics all over the world. Direct billing with blue cross (dnd, rcmp, veterans affairs), and wcb. Conditions that you treat: back pain (lower, middle, upper), carpal tunnel syndrome, mva, concussions. Day one, come in and get assessed (understand you and the injury), goals (how you're going to achieve it and getting rid of it), day two- first treatment will be done, ask how you feel afterwards, free for all days- typically pain should decrease, but depending on each person being uniquely differently built;might take longer!
4.
I know that its a great Hospital and school that provides immediate care for patients and others.
5.
Started in south Florida around 1999.
6.
It was formed in 2012 and merged with MSC to support WC.
7.
I know that you are the top quality practice in United States, division of Swedish Health Service- a non-profit healthcare organization, it is a pioneer practice in the Pacific Northwest, has more than 900 providers in primary care and speciality clinics.
8.
I know that you are great.
9.
It is franchised and internationally founded in the 80's. The carlsbad location serves the northern san diego county area.
10.
Alot. I did my homework on the position.
11.
The practice involves care coordination, follow up, assessment care coordination, collaboration, implementation.
12.
I know that you are all about CICARE. Meeting the needs of patients and ensuring that they are taking care. Your mission is to care, educate and discover and your vision is to heal humanity through compassion and science, one patient at a time.
13.
I know that the company specializes in treating gum disease.
14.
I have heard that each and every individual at this practice is extremely nice and has amazing team work.
15.
Great agency. Exellent workers, getting more and nore services for elders.
Question 25 of 30
How would you handle an upset patient?
User-Submitted Answers
1.
Actively listen to the patients issues, ask relevant questions, and provide an effective resolve.
2.
1st I would listen to the patients concerns, see what I can find out about the patient issue, answer the patients questions and explain to the patient why certain concerns have a certain process.
3.
Listen to the problem first, then try to understand why the patient is being upset or being unhappy about their current situation. Come up with a solution that would rectify the situation for the patient and myself.
4.
Identifying the situation by asking probing asking. Finding out what solutions I can provide.
5.
Think of how I can make this better for them.
6.
Keep my perspective; access my safety; get to the real source of the concern; stay silent and listen; ask what would he like for me to do; then negotiate and offer an alternative outlet.
7.
Listening to the patient issues, asking relevant questions, and provide solution or connect the patent to relevant department to get solution.
8.
With patience, and explain the steps that need to be taken in order to get the best results.
9.
Remain calm and collected with my thoughts. Be open and understanding of their situation and remain flexible.
10.
My practice is to let the person vent. Let them climb Mt. Everest, chances are they have not been heard. After that, work together to find a solution that makes them happy and is comfortable for the company.
11.
I would listen attentively, address their concerns with compassion and I will provide a solution to resolve the complaint or refer to my supervisor if I am not able to resolve the complaint.
12.
I would handle an upset patient the same as I would any other patient, I am a professional and in control of my actions. I would foresee the issue and take the steps to go about getting it resolved as well as apologize for any inconveinces or confusions that might have been experienced. I would get the issue resolved.
13.
I would find out what the issue is and try to assist them with solving the problem. If they need to more reassurance, I would involve the next employee that is a higher level than me to assist them.
14.
I keep a smiling face and still be as kind to them as I always am. I let them know that I will do everything I can to fix the situation and help them in every way.
15.
I would talk with the very come voice, to deesscalade the situation.
Question 26 of 30
Are you a punctual person?
User-Submitted Answers
1.
Yes I am and In case I will not make it I always let the person know in advance.
2.
Yes, I am. I typically like to arrive 10-15 minutes earlier to situate myself and get ready.
3.
Yes, I am punctual and I respect patients by being available onetime on my job.
4.
Yes 15 minutes early is on time.
5.
Very punctual. I always arrive to work early and find myself waiting a few minutes before I need to head in to start my day.
6.
Of course! If I do not arrive atleast 15 minutes early to something then I consider myself late.
7.
Yes I am very punctual, like to be on time and keep my promisses.
Question 27 of 30
Describe your long term goals.
User-Submitted Answers
1.
My long term goal is to diligent work toward becoming an administrator at Penn, to become an active change agent as the need arrives, to help Penn exceedingly service its patients and remain the number one healthcare facility in the country.
2.
Being in a managerial position with the same company.
3.
To embrace on my new career as a patient care coordinator supervisor, become effiencent and profiencent at my current job to move forward to the next level in my organization.
4.
My long term goals would be to get my full drivers license, and or get into hrm/hr field or even the medical field.
5.
I want to open my business. I want to find the cure for herpes and be able to open a academic facility.
6.
To be in a position where I can have family time Eat at dinner table.
7.
I have learned that long-term goals are best achieved when I break them into shorter goals. My short-term goal is to find a position that will put me in a forward-moving company with solid performance and future projections.
8.
My long term goal is to become a certified Healthcare Administrator that enables hospitals/health systems deliver quality and cost effective healthcare services, by creating conducive environment for the team player.
9.
To improve my skills in customer service, and challenge myself.
10.
Grow within a company doing what I am passionate about.
11.
I hope to be able to guide other people in working with others to get things accomplished.
12.
My long term goals include having a career that can provide ongoing income outside of a 8-5. Having my money or invest produce more for me.
13.
I would like to become the nursing manage, I feel like that is a cool position to hold.
14.
My long term goal in life is to have a job I love and a family. I feel that both can be acquired when there is a steady partnership between work and family life.
15.
My long term goals are to grow with the company I work for and to move into a position of responsibility where I can lead a team.
Question 28 of 30
Do you work well under pressure?
User-Submitted Answers
1.
I would have to say that working in the retail field has tested my patience at times. I try to learn from difficult experiences.
2.
I work very well under pressure.
3.
Yes. I feel working under pressure is an opportunity to showcase your skills.
4.
Yes, I pace myself to maintain efficiency and accuracy.
5.
By prioritizing and paying higher concentration.
6.
Yes. I stay calm and patient.
7.
Yes, it doesn't bother me at all.
8.
I do not like to feel pressured but with pressure I can still get the task done.
9.
Oh yes I love it, I have this thing where I turn negative into positive energy, and I love a busy day.. So the pressure is really like that extra push and is also therapeutic... I say its therapeutic because when you are under pressure is when the magic happens you find out your capabilities.
10.
I do work well under pressure, within reason. I can handle the pressure to finish deadlines and such. As long as there is balance between life and work pressure, things will be fine.
11.
I have to admit, sometimes working under pressure can be hard, but I have always tried my best under any circumstance that comes my way to keep everyone happy and make sure I get my job done.
12.
Yes I am working in very hight stress invierment and manage to be calm.
Question 29 of 30
Tell me about a time when you thought you understood what someone said, but it turned out you were mistaken.
User-Submitted Answers
1.
An incident that occurred with my mother, which later led to a minor disagreement.
2.
I do not remember having such issue.
3.
I thought my director asked me to create a excel document for our low performers in the call center for special coaching and development for additional training, instead she wanted me to create the excel sheet for all leadership personal in our call center birthdays and anniversaries.
4.
When I was trying to help someone get their eligibility letter from her doctor but she states it was for rent. She kept using the word " They"
5.
I concede that if I am in error I will make note of it so I could improve my actions in the future.
6.
Given a situation where I misunderstood a customer I made actions to correct the problem immediately.
7.
I was confused with a time that was given but I manage to work it out no problem.
8.
Sometimes over the phone when I was working at the call center for the wax center, I would misunderstand what was being talked about, but sometimes repeating back or just asking for clarification helps avoid that situation.
9.
Communication is very important and just as important listening is as well. Information can always be misconstrued if you don't listen attentively, that is why if I don't understand something I aslk the patient to repeat themselves so I can better understand. There has been times however where I still could not understand enough to communicate the need so I had to just vaguely provide a message to the provider to call the patient back to assist them.
10.
An interview with another company the interviewer asked me what skills did I possess and this was me fresh from state boards automatically I assumed she was talking about clinical skills when the whole while she was wanting to know about my interpersonal skills lol so there was definitely some miscommunication there.
11.
When my daughter was preparing for her wedding I taught it will be three segment but it was four segment and I only prepare for three. It was a day before, it become very ethic to pull the last segment together but I did it and the wedding was successful.
Question 30 of 30
Do you have any questions for us?

About Patient Services Coordinator

August 18th, 2017

As a Patient Services Coordinator you are the glue that keeps the office together and running smoothly. You help keep the flow of a clinic running smoothly while also directing employees and supplies where they need to be. Patient Services Coordinators arrange all patient admissions and services. Duties include determining qualifications for benefits, patient relations, patient benefit programs and transaction records. Patient Services Coordinators advise departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters. As a Patient Services Coordinator you process billing and patient charges.

A high school diploma or equivalent is generally required for this position. Patient Service Coordinators must know basic medical terminology and experience with medical records is preferred. Basic computer skills and an understanding basic phone etiquette are essential. Knowledge of health benefits, insurance claims, admissions, bookkeeping, technical accounting are a plus.

To prepare for an interview you'll need to brush up on your customer service skills. You'll be the face of the office so it will be important to show the interviewer that you are up for the challenge. Dressed to impress, firm handshake, great resume and a smile on your face will get you in the door. Your examples showing your organization skills and time management skills will show the interviewer that you've been a part of a successful team and you're ready to be a positive addition to theirs.

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