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Patient Services Coordinator Interview Questions

30 Patient Services Coordinator Interview Questions
Question 1 of 30
How would your former employer describe you?
How to Answer
Ok, let's skip using the word team-player. The interviewer is looking for something better. How about respectful, tough, diligent, hardworking and honest. Think of a time that a boss recently praised your work and share it with the interviewer.

Answer Example
"My last boss would describe me as a mentor. My boss noticed my co-workers were always looking to me for guidance and instruction. My co-workers respected my opinion and would regularly come to me for as​sistance. Because of the rapport with my colleagues, my boss asked if I would lead the team on a big project. The process ran smoothly and everyone respected me as the team leader. We were very successful in completing the project."
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Question 2 of 30
How do you prioritize your work when you have multiple deadlines to meet?
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How to Answer
NoDo you keep a to-do list? Meet with staff members each morning to discuss what is on the agenda and what deadlines are pending? Let the interviewer know how you are organized and how you prioritize your work. Nothing wrong with mentioning that you like to check in with supervisors to assure that you have prioritized as they see fit. Your work may need to be prioritized throughout the day. Tell the interviewer how you accomplish that.

Answer Example
"I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."
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Question 3 of 30
How would you rate your communication skills?
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How to Answer
Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing​ with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.

Answer Example
"Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."
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Question 4 of 30
Tell me about your experiences with patient services.
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How to Answer
This is a great question to tell the interviewer a little bit about your work history. If you are fresh out of school, highlight you favorite classes and how you feel they will relate to the workforce. Take the opportunity to 'walk' the interviewer through a day on the job. Talk about your customer service skills, interaction with medical staff and your administrative skills.
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Question 5 of 30
What leadership experiences do you have?
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How to Answer
As a Patient Services Coordinator you know a little bit about everything in order for the office to run smoothly. You may be asked to train new staff, improve processes and take the lead on projects. Answer this question with examples of fulfilling a leadership role. Did you step up to take on a leadership role or asked by leadership because they noticed your level of motivation and knowledge and wanted to recognize it? Make your story relevant to the position you are applying to and they will want to add you to their team.

Answer Example
"I haven't been in a leadership position before, but I'm confident that my 3 years experience has prepared me to be successful if given the opportunity​."
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Writers for Patient Services Coordinator Answers and Questions

Heather Douglass
Heather Douglass has over 20 years experience recruiting and hiring candidates. She has a knack for resume writing. You can find her on twitter at @heatherinidaho.
Ryan Brown
Ryan Brown, is the creator of MockQuestions. He has over ten years experience creating interview questions. His website has helped over 10 million job seekers in their interview preparation.
First written on: 10/11/2010
Last modified on: 09/15/2018

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About Patient Services Coordinator

September 15th, 2018

As a Patient Services Coordinator you are the glue that keeps the office together and running smoothly. You help keep the flow of a clinic running smoothly while also directing employees and supplies where they need to be. Patient Services Coordinators arrange all patient admissions and services. Duties include determining qualifications for benefits, patient relations, patient benefit programs and transaction records. Patient Services Coordinators advise departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters. As a Patient Services Coordinator you process billing and patient charges.

A high school diploma or equivalent is generally required for this position. Patient Service Coordinators must know basic medical terminology and experience with medical records is preferred. Basic computer skills and an understanding basic phone etiquette are essential. Knowledge of health benefits, insurance claims, admissions, bookkeeping, technical accounting are a plus.

To prepare for an interview you'll need to brush up on your customer service skills. You'll be the face of the office so it will be important to show the interviewer that you are up for the challenge. Dressed to impress, firm handshake, great resume and a smile on your face will get you in the door. Your examples showing your organization skills and time management skills will show the interviewer that you've been a part of a successful team and you're ready to be a positive addition to theirs.