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Patient Services Coordinator Interview
Questions

30 Questions and Answers by Heather Douglass

Updated September 15th, 2018 | Heather has over 20 years experience recruiting and hiring candidates,
specifically in the health care industry.
Question 1 of 30
How would your former employer describe you?
View Answer
How to Answer
Ok, let's skip using the word team-player. The interviewer is looking for something better. How about respectful, tough, diligent, hardworking and honest. Think of a time that a boss recently praised your work and share it with the interviewer.
30 Patient Services Coordinator Interview Questions
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  1. How would your former employer describe you?
  2. How do you prioritize your work when you have multiple deadlines to meet?
  3. How would you rate your communication skills?
  4. Tell me about your experiences with patient services.
  5. What leadership experiences do you have?
  6. Are you a patient person?
  7. Why are you the best candidate for our practice?
  8. How do you deal with stress?
  9. What characteristics do you believe a Patient Services Coordinator should possess?
  10. Do you have any questions for us?
  11. The patient returns your paperwork incomplete, what do you do?
  12. Where would you like your career to be in 5 years?
  13. What qualifies you for this position?
  14. Tell me about yourself.
  15. What are your salary expectations?
  16. Tell me about your attendance and punctuality.
  17. How would your co-workers describe you?
  18. When can you start working?
  19. Describe a time you successfully resolved a conflict.
  20. How are your communication skills?
  21. Tell me about a time when you thought you understood what someone said, but it turned out you were mistaken.
  22. Do you work well under pressure?
  23. Describe your long term goals.
  24. Are you a punctual person?
  25. How would you handle an upset patient?
  26. How do you handle criticism?
  27. Where do you see yourself in 5 years?
  28. What is your greatest weakness? What are you doing to improve it?
  29. What is your greatest strength?
  30. How would you define great patient care?
15 Patient Services Coordinator Answer Examples
1.
How would your former employer describe you?
Ok, let's skip using the word team-player. The interviewer is looking for something better. How about respectful, tough, diligent, hardworking and honest. Think of a time that a boss recently praised your work and share it with the interviewer.

Heather's Answer
"My last boss would describe me as a mentor. My boss noticed my co-workers were always looking to me for guidance and instruction. My co-workers respected my opinion and would regularly come to me for as​sistance. Because of the rapport with my colleagues, my boss asked if I would lead the team on a big project. The process ran smoothly and everyone respected me as the team leader. We were very successful in completing the project."
2.
How do you prioritize your work when you have multiple deadlines to meet?
NoDo you keep a to-do list? Meet with staff members each morning to discuss what is on the agenda and what deadlines are pending? Let the interviewer know how you are organized and how you prioritize your work. Nothing wrong with mentioning that you like to check in with supervisors to assure that you have prioritized as they see fit. Your work may need to be prioritized throughout the day. Tell the interviewer how you accomplish that.

Heather's Answer
"I have a very detailed to-do list. Throughout the day I add, delete and prioritize my workload as the day progresses and requirements change."
3.
How would you rate your communication skills?
Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing​ with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.

Heather's Answer
"Excellent. I believe communicating well is a required skill for this profession and I believe that is one of my best assets. I enjoy communicating both with the hospital staff and with patients."
4.
Tell me about your experiences with patient services.
This is a great question to tell the interviewer a little bit about your work history. If you are fresh out of school, highlight you favorite classes and how you feel they will relate to the workforce. Take the opportunity to 'walk' the interviewer through a day on the job. Talk about your customer service skills, interaction with medical staff and your administrative skills.
5.
What leadership experiences do you have?
As a Patient Services Coordinator you know a little bit about everything in order for the office to run smoothly. You may be asked to train new staff, improve processes and take the lead on projects. Answer this question with examples of fulfilling a leadership role. Did you step up to take on a leadership role or asked by leadership because they noticed your level of motivation and knowledge and wanted to recognize it? Make your story relevant to the position you are applying to and they will want to add you to their team.

Heather's Answer
"I haven't been in a leadership position before, but I'm confident that my 3 years experience has prepared me to be successful if given the opportunity​."
6.
Are you a patient person?
As a Patient Services Coordinator, patience should be one of your best traits. Being able to answer tough questions to unwell or upset patients calmly will be one of your biggest challenges. Guiding and counseling patients test your patience. Have a short situation story handy if asked this question. Give an example of when you had to be particularly patient with a patient and what the outcome was.

Heather's Answer
"I had a patient that had questions about her medical bill. We weren't on the same page so I decided to spin my monitor around and start at the beginning. I was able to show the patient each transaction and explain it along the way. By taking a few extra minutes explaining the bill to the patient I was able to avoid any unnecessary upset to the patient."
7.
Why are you the best candidate for our practice?
Now is your time to shine! TeWhat sets you apart from the rest of the candidates? What is unique in your work history that will make them say YES and not NEXT? Can you type 65 WPM? Are you an expert on their financial software? Are you a new set of eyes or have 20 years of experience? You'll need to do your homework on the company in order to answer this question. Find out what their population and specialty is and how you fit into the equation.
8.
How do you deal with stress?
We experience stress every day. Stress motivates some people and shuts down others. It's a great idea to tell the interviewer how you deal with work stress during and after work. If you find yourself in a stressful environment at work you may be able to walk away and go get a soda for a few minutes. Taking that quick breather could be all you need to come back and tackle the situation. Going to the gym might be your stress relief after work. Running on the treadmill might clear your mind and help you relax.

Heather's Answer
"My hobby is gardening. I enjoy spending time in my garden after work with my family. It's very relaxing and helps me dissolve any stress that I may have."
9.
What characteristics do you believe a Patient Services Coordinator should possess?
Organization, attention to detail and confidentiality are just a few words the interviewer is looking for. Do you track patient outcomes for quality assessments? Are you sure to keep this information confidential? Do you color code your records? Think of a time you improved the maintenance of medical records, the impact it had and the outcome. Interviewers love to hear how you positively impacted the workplace.

Heather's Answer
"I'm new to the career field and haven't had much experience maintaining medical records yet. I am very organized at home and with my school works so I'm convinced that maintaining records will be easy for me."
10.
Do you have any questions for us?
Take advantage of this question! So many times people run for the hills once the interview is over. You always think of the best thing to say once you've left the interview room. Feel free to write your questions down and bring them to the interview with you. A short list of 3 questions will help you keep on track, not ramble and not ask something inappropriate like how often you get smoke breaks.

Heather's Answer
"When should I expect to hear from you, may I contact you in a day or two?"
11.
The patient returns your paperwork incomplete, what do you do?
Patients can leave forms incomplete for many reasons. They don't understand the questions being asked of them or they simply don't feel they need to answer them. Regardless of the reason, this is where your customer service skills kick in. You may end up hearing their life story, in that case, you smile and nod your head. Hopefully, they just needed clarification on which box to tick and you can easily clarify. If the patient seems uneasy about talking with you about it ask if they would prefer to talk to the Dr. about it at their appointment or if they would like to talk to an available staff member about the form.

Heather's Answer
"I noticed you left a few questions unanswered. Is there anything you had questions with?"
12.
Where would you like your career to be in 5 years?
Your interviewer knows that this is your stepping stone to your dream job and that's ok. Since 5 years isn't too far away try not to make your goal seem too unrealistic. Stick to an answer that is in the same wheel house as the job you are interviewing for. Talking about a plan that is out in left field might make the interviewer wonder if you are going to put in your 2 weeks notice next week.

Heather's Answer
"With my three years of Patient Services Coordinator experience and education I'm hoping to become an office manager within the next 5 years. I love working in the medical field so it would be ideal if I could move within this facility."
13.
What qualifies you for this position?
Tell the interviewer what makes you a stand-out candidate. The interviewer would like to know why, in your opinion, you are the best person for the job. Tell them something about yourself that is unique and would be an asset to the position.

Heather's Answer
"I am qualified for this position because I have worked in a similar role for the past 3 years. In addition to my work experience, I have a Bachelors' Degree in Healthcare Administration. I speak English and Spanish which allows me to communicate very clearly with a wider range of patients."
14.
Tell me about yourself.
Your resume can say a lot about your career but this question is designed for the hiring manager to get to know you on a more personal level. Talk a bit about yourself and be sure to keep your answer professional.

Heather's Answer
"A bit about myself - I have been a Patient Services Coordinator for 5 years. In addition to my daytime position, I volunteer at​ the local Children's Hospital, assisting in marketing and public relations for their fundraising department. I am originally from Montana and relocated here for bigger career opportunities."
15.
What are your salary expectations?
Share with the interviewer what you would like to earn. Be sure to keep it realistic. Another great way to share your compensation expectations is by sharing with the interviewer what you are currently earning and where you would like to be in your next position. Do your research on the location and see what the going rate is for your career field.

Heather's Answer
"I researched the area and based on my years of experience I think the range of $35k to $45k is reasonable. Because I bring 5 years of experience to the table I'd like to think the starting salary would be in the middle of the range."
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