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As a Patient Services Coordinator you are the glue that keeps the office together and running smoothly. You help keep the flow of a clinic running smoothly while also directing employees and supplies where they need to be. Patient Services Coordinators arrange all patient admissions and services. Duties include determining qualifications for benefits, patient relations, patient benefit programs and transaction records. Patient Services Coordinators advise departmental officers and employees on change of status, inter and intradepartmental transfers, readmissions, discharges, maintenance charges, financial information and other patient matters. As a Patient Services Coordinator you process billing and patient charges.
A high school diploma or equivalent is generally required for this position. Patient Service Coordinators must know basic medical terminology and experience with medical records is preferred. Basic computer skills and an understanding basic phone etiquette are essential. Knowledge of health benefits, insurance claims, admissions, bookkeeping, technical accounting are a plus.
To prepare for an interview you'll need to brush up on your customer service skills. You'll be the face of the office so it will be important to show the interviewer that you are up for the challenge. Dressed to impress, firm handshake, great resume and a smile on your face will get you in the door. Your examples showing your organization skills and time management skills will show the interviewer that you've been a part of a successful team and you're ready to be a positive addition to theirs.