How do you maintain relationships with your clients?

How to Answer
1st Answer Example
2nd Answer Example

As an executive recruiter, your clients will be very busy people who are often challenging to reach. Or, they will be HR department heads who have so much going on, they do not have time for small talk or going out for coffee.

Happy client relationships are everything to an executive search firm, and the hiring authority wants to see that you are capable of maintaining their well-established client relationships while also creating new ones.

Recruitment is a competitive industry with many staffing firms vying for exclusivity with their clients. As you know, exclusivity can only happen when your clients are thrilled with your service and have an excellent rapport with you. Discuss the ways you ensure the best client service.

"My mantra is 'What can I do today, to support you?' and I ask this of my clients on a regular basis. Repeat business and referrals truly drive my business, and those only come from excellent client delivery. Great rapport starts with the ability to take and implement feedback. From there, I build relationships through active listening, ensuring that I always deliver on their needs over my own. I will never send a lousy candidate to my client, to fill the role. My clients recognize that integrity and appreciate that I never waste a minute of their time."

"I have a system of checking in with my clients on a weekly basis. My check-ins are not always to ask for a new job order but more often to see how a new placement is working out, or sending them an interesting article about their industry. The more value I add, without asking for something in return, the better they will trust me to understand their needs when it comes to talent sourcing."

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How to Answer: How do you maintain relationships with your clients?

Advice and answer examples written specifically for an Executive Recruiter job interview.

11. How do you maintain relationships with your clients?

How to Answer

As an executive recruiter, your clients will be very busy people who are often challenging to reach. Or, they will be HR department heads who have so much going on, they do not have time for small talk or going out for coffee.

Happy client relationships are everything to an executive search firm, and the hiring authority wants to see that you are capable of maintaining their well-established client relationships while also creating new ones.

Recruitment is a competitive industry with many staffing firms vying for exclusivity with their clients. As you know, exclusivity can only happen when your clients are thrilled with your service and have an excellent rapport with you. Discuss the ways you ensure the best client service.

Written by Rachelle Enns on July 19th, 2021

1st Answer Example

"My mantra is 'What can I do today, to support you?' and I ask this of my clients on a regular basis. Repeat business and referrals truly drive my business, and those only come from excellent client delivery. Great rapport starts with the ability to take and implement feedback. From there, I build relationships through active listening, ensuring that I always deliver on their needs over my own. I will never send a lousy candidate to my client, to fill the role. My clients recognize that integrity and appreciate that I never waste a minute of their time."

Written by Rachelle Enns on July 19th, 2021

2nd Answer Example

"I have a system of checking in with my clients on a weekly basis. My check-ins are not always to ask for a new job order but more often to see how a new placement is working out, or sending them an interesting article about their industry. The more value I add, without asking for something in return, the better they will trust me to understand their needs when it comes to talent sourcing."

Written by Rachelle Enns on July 19th, 2021

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